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Why Monitoring Sucks

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For far too long, hardware manufacturers, independent software vendors, and even internal IT organizations have treated IT monitoring as an afterthought. While virtualization, provisioning, and …

For far too long, hardware manufacturers, independent software vendors, and even internal IT organizations have treated IT monitoring as an afterthought. While virtualization, provisioning, and orchestration get all the hype, monitoring is stuck within a reactive paradigm built on expensive legacy proprietary frameworks, cobbled together open source projects, expensive niche tools, or cheap downloadable solutions that offer flash with not much substance.

To make matters worse, IT monitoring is susceptible to the ‘monitor everything’ syndrome that produces gigabytes of data and yields very little tangible results measured by statistics such as MTTR or SLAs. What it does yield is a scenario whereby IT is stuck with an abundance of disparate frameworks, solutions, elemental management systems (EMS) and tools that are expected to work together to create the mythical single-pane-of-glass.

Join Zenoss as we investigate why monitoring sucks and the implications of continuing down this path within today’s new paradigms of cloud computing, programmable datacenter, or the software defined datacenter. Zenoss will provide answers to why monitoring sucks and we will introduce the 7 Stages of IT Monitoring Grief:

1. Excitement
2. Frustration
3. Denial
4. Anger
5. Disappointment
6. Resolve
7. Hope


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  • 1. Transforming IT Operations Zenoss Investigates: Why Monitoring Sucks October 2, 2012 VP Community, Technical Evangelist1 #zendd Zenoss Proprietary
  • 2. Agenda • Housekeeping • About Zenoss • Why Monitoring Sucks • 7 Stages of IT Monitoring Grief • How to break the cycle • Questions and Answers2 #zendd Zenoss Proprietary
  • 3. Housekeeping • Interactive Discussions • #zendd • WebEx Questions • Keep the Dialog Going • deepdive@zenoss.com • Ongoing • @zenoss • @platenreport • Google+ • Facebook • blog.zenoss.com3 #zendd Zenoss Proprietary
  • 4. Zenoss at a Glance Transforming IT Operations • Founders lived the pain of legacy platforms at pioneering cloud providers • New approach to both technology and business Leading Commercial Open Source Player in Category • Large Global Footprint: 2.5M Downloads, 30K Organizations, 175 Countries Cool Vendor in • Large Active Community: 100K Members IT Operations 2010 • Rapid Innovation & Lower Costs Fastest Growing Enterprise Management Software Company • 2010 and 2011 Inc 500 • 2011 #22 on Deloitte Fast 500 • Growth across key segments: Enterprise, Web, Federal, SMB, Service Provider Most Widely Adopted Cloud Management Console • Largest install-base of any cloud-capable management product in the market • Unifies physical, virtual & cloud monitoring • Enables public, private and hybrid cloud scenarios Best Monitoring Tool Strong Business & Team for the Cloud • Rapid growth with new customer acquisition and retention • Annapolis, MD & Austin, TX & San Jose, CA4 #zendd Zenoss Proprietary
  • 5. The Past5 #zendd Zenoss Proprietary
  • 6. The Mainframe Source: www.computersciencelab.com6 #zendd Zenoss Proprietary
  • 7. SNA - Cisco Source: Cisco Document 131787 #zendd Zenoss Proprietary
  • 8. Token Ring8 #zendd Zenoss Proprietary
  • 9. The Present9 #zendd Zenoss Proprietary
  • 10. Monitoring Progression10 #zendd Zenoss Proprietary
  • 11. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .111 #zendd Zenoss Proprietary
  • 12. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .1 S w it c h : ar Deat h S t 0 . .2 1 .1112 #zendd Zenoss Proprietary
  • 13. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .1 S w it c h : ar Deat h S t 0 . .2 1 .11 Ro u t er : s Co l o s s u 1 .1 .1 0 .113 #zendd Zenoss Proprietary
  • 14. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .1 S w it c h : ar Deat h S t 0 . .2 1 .11 Ro u t er : s Co l o s s u 1 .1 .1 0 .1 Fir ew al l : G o l iat h 0 . .3 1 .1114 #zendd Zenoss Proprietary
  • 15. Monitoring Progression15 #zendd Zenoss Proprietary
  • 16. Monitoring Progression PIng Windows Server Agent16 #zendd Zenoss Proprietary
  • 17. Monitoring Progression PIng Windows Server Agent Ping SNMP17 #zendd Zenoss Proprietary
  • 18. Monitoring Progression PIng Windows Server Agent Ping SNMP Ping SNMP18 #zendd Zenoss Proprietary
  • 19. Monitoring Progression PIng Windows Server Agent Ping SNMP Ping SNMP EMS19 #zendd Zenoss Proprietary
  • 20. Monitoring Progression20 #zendd Zenoss Proprietary
  • 21. Monitoring Progression21 #zendd Zenoss Proprietary
  • 22. Monitoring Progression22 #zendd Zenoss Proprietary
  • 23. Monitoring Progression23 #zendd Zenoss Proprietary
  • 24. Monitoring Progression24 #zendd Zenoss Proprietary
  • 25. Monitoring Progression25 #zendd Zenoss Proprietary
  • 26. Monitoring Progression26 #zendd Zenoss Proprietary
  • 27. The Future27 #zendd Zenoss Proprietary
  • 28. Cloud via NIST Source: NIST 500-29328 #zendd Zenoss Proprietary
  • 29. The Challenge29 #zendd Zenoss Proprietary
  • 30. IT Infrastructure “Stack” M anagement Virtualization Compute N etwork & Security Storage N etworking Storage30 #zendd Zenoss Proprietary
  • 31. IT Infrastructure “Stack” M anagement Virtualization Compute N etwork & Security Storage N etworking Storage31 #zendd Zenoss Proprietary
  • 32. IT Infrastructure “Stack” M anagement Virtualization Compute N etwork & Security Storage N etworking Storage32 #zendd Zenoss Proprietary
  • 33. The Protocols & More • SNMP • Netflow, Jflow, Cflow • SSH • Syslog • WMI • Windows Events • Telnet • Other APIs • Bash • Screen scraping • Perl • CDP, LLDP, EDP • Javascript • Packet Sniffing / Sampling • Rest, JSON, XML, SOAP • SNMP/POP • Netconf • ICMP • ICMP / NMAP • JMX33 #zendd Zenoss Proprietary
  • 34. FrankenMonitor34 #zendd Zenoss Proprietary
  • 35. Single Pane of Glass Image Source: http://www.freeimageslive.co.uk/free_stock_image/shatteredglass2950jpg35 #zendd Zenoss Proprietary
  • 36. The Standards36 #zendd Zenoss Proprietary
  • 37. COBIT to the rescue? Source: IBPI.org37 #zendd Zenoss Proprietary
  • 38. ITIL to the rescue? Source: www.tech-faq.com38 #zendd Zenoss Proprietary
  • 39. Messages39 #zendd Zenoss Proprietary
  • 40. Messages of the Big 440 #zendd Zenoss Proprietary
  • 41. The 7 Stages of IT Monitoring Grief41 #zendd Zenoss Proprietary
  • 42. Excitement – Found a new solution42 #zendd Zenoss Proprietary
  • 43. Frustration – Attempted to implement Solution43 #zendd Zenoss Proprietary
  • 44. Denial – Challenges with the solution44 #zendd Zenoss Proprietary
  • 45. Anger – Threaten solution provider45 #zendd Zenoss Proprietary
  • 46. Disappointment – There is no solution46 #zendd Zenoss Proprietary
  • 47. Resolve – We can do this ourselves47 #zendd Zenoss Proprietary
  • 48. Hope – Searching for a solution48 #zendd Zenoss Proprietary
  • 49. How to break this cycle?49 #zendd Zenoss Proprietary
  • 50. How to Change this? • Elevate Monitoring to Tier I • Strategy, Plan, Execute • Rationalize current IT operations tools • Success vs. unsuccessful vs. failure • Cross domain involvement • IT, Customer, Executives • Beware of vendor lock-In • Open vs. Closed or Open Source vs. Proprietary • Past, present, and future • Static, Dynamic, Cloud, ? • People, process, and tools • What are you and/or the customer looking to solve? • Be open to new paradigms • Test and verify50 #zendd Zenoss Proprietary
  • 51. THANK YOU QUESTIONS & ANSWERS Email: floyd@zenoss.com Twitter: @platenreport51 #zendd Zenoss Proprietary