Transforming IT Operations                                  Zenoss Investigates:                                 Why Monit...
Agenda    • Housekeeping    • About Zenoss    • Why Monitoring Sucks    • 7 Stages of IT Monitoring Grief    • How to brea...
Housekeeping     • Interactive Discussions        • #zendd        • WebEx Questions     • Keep the Dialog Going       • de...
Zenoss at a Glance     Transforming IT Operations       • Founders lived the pain of legacy platforms at pioneering cloud ...
The Past5   #zendd                   Zenoss Proprietary
The Mainframe                    Source: www.computersciencelab.com6                                    #zendd            ...
SNA - Cisco                  Source: Cisco Document 131787                              #zendd                            ...
Token Ring8                #zendd                          Zenoss Proprietary
The Present9   #zendd                      Zenoss Proprietary
Monitoring Progression10                      #zendd                                 Zenoss Proprietary
Monitoring Progression                                 S er ver :                                 Kl ingo n- 1            ...
Monitoring Progression                                       S er ver :                                       Kl ingo n- 1...
Monitoring Progression                                       S er ver :                                       Kl ingo n- 1...
Monitoring Progression                                            S er ver :                                            Kl...
Monitoring Progression15                      #zendd                                 Zenoss Proprietary
Monitoring Progression                                      PIng                                 Windows Server           ...
Monitoring Progression                                            PIng                                       Windows Serve...
Monitoring Progression                                            PIng                                       Windows Serve...
Monitoring Progression                                            PIng                                       Windows Serve...
Monitoring Progression20                      #zendd                                 Zenoss Proprietary
Monitoring Progression21                      #zendd                                 Zenoss Proprietary
Monitoring Progression22                      #zendd                                 Zenoss Proprietary
Monitoring Progression23                      #zendd                                 Zenoss Proprietary
Monitoring Progression24                      #zendd                                 Zenoss Proprietary
Monitoring Progression25                      #zendd                                 Zenoss Proprietary
Monitoring Progression26                      #zendd                                 Zenoss Proprietary
The Future27   #zendd                      Zenoss Proprietary
Cloud via NIST                      Source: NIST 500-29328                                    #zendd                      ...
The Challenge29   #zendd                   Zenoss Proprietary
IT Infrastructure “Stack”                      M anagement                      Virtualization                        Comp...
IT Infrastructure “Stack”                      M anagement                      Virtualization                        Comp...
IT Infrastructure “Stack”                      M anagement                      Virtualization                        Comp...
The Protocols & More     • SNMP                     • Netflow, Jflow, Cflow     • SSH                      • Syslog     • ...
FrankenMonitor34               #zendd                          Zenoss Proprietary
Single Pane of Glass                                         Image Source:            http://www.freeimageslive.co.uk/free...
The Standards36   #zendd                   Zenoss Proprietary
COBIT to the rescue?                    Source: IBPI.org37                                 #zendd                         ...
ITIL to the rescue?                    Source: www.tech-faq.com38                                    #zendd               ...
Messages39   #zendd                     Zenoss Proprietary
Messages of the Big 440                       #zendd                                  Zenoss Proprietary
The 7 Stages of IT Monitoring Grief41                     #zendd                                      Zenoss Proprietary
Excitement – Found a new solution42                      #zendd                                         Zenoss Proprietary
Frustration – Attempted to implement Solution43                       #zendd                                        Zenoss...
Denial – Challenges with the solution44                        #zendd                                        Zenoss Propri...
Anger – Threaten solution provider45                       #zendd                                          Zenoss Propriet...
Disappointment – There is no solution46                       #zendd                                       Zenoss Propriet...
Resolve – We can do this ourselves47                       #zendd                                          Zenoss Propriet...
Hope – Searching for a solution48                       #zendd                                       Zenoss Proprietary
How to break this cycle?49          #zendd                           Zenoss Proprietary
How to Change this?      • Elevate Monitoring to Tier I        • Strategy, Plan, Execute      • Rationalize current IT ope...
THANK YOU     QUESTIONS & ANSWERS     Email: floyd@zenoss.com     Twitter: @platenreport51                             #ze...
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Why Monitoring Sucks

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For far too long, hardware manufacturers, independent software vendors, and even internal IT organizations have treated IT monitoring as an afterthought. While virtualization, provisioning, and orchestration get all the hype, monitoring is stuck within a reactive paradigm built on expensive legacy proprietary frameworks, cobbled together open source projects, expensive niche tools, or cheap downloadable solutions that offer flash with not much substance.

To make matters worse, IT monitoring is susceptible to the ‘monitor everything’ syndrome that produces gigabytes of data and yields very little tangible results measured by statistics such as MTTR or SLAs. What it does yield is a scenario whereby IT is stuck with an abundance of disparate frameworks, solutions, elemental management systems (EMS) and tools that are expected to work together to create the mythical single-pane-of-glass.

Join Zenoss as we investigate why monitoring sucks and the implications of continuing down this path within today’s new paradigms of cloud computing, programmable datacenter, or the software defined datacenter. Zenoss will provide answers to why monitoring sucks and we will introduce the 7 Stages of IT Monitoring Grief:

1. Excitement
2. Frustration
3. Denial
4. Anger
5. Disappointment
6. Resolve
7. Hope

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Why Monitoring Sucks

  1. 1. Transforming IT Operations Zenoss Investigates: Why Monitoring Sucks October 2, 2012 VP Community, Technical Evangelist1 #zendd Zenoss Proprietary
  2. 2. Agenda • Housekeeping • About Zenoss • Why Monitoring Sucks • 7 Stages of IT Monitoring Grief • How to break the cycle • Questions and Answers2 #zendd Zenoss Proprietary
  3. 3. Housekeeping • Interactive Discussions • #zendd • WebEx Questions • Keep the Dialog Going • deepdive@zenoss.com • Ongoing • @zenoss • @platenreport • Google+ • Facebook • blog.zenoss.com3 #zendd Zenoss Proprietary
  4. 4. Zenoss at a Glance Transforming IT Operations • Founders lived the pain of legacy platforms at pioneering cloud providers • New approach to both technology and business Leading Commercial Open Source Player in Category • Large Global Footprint: 2.5M Downloads, 30K Organizations, 175 Countries Cool Vendor in • Large Active Community: 100K Members IT Operations 2010 • Rapid Innovation & Lower Costs Fastest Growing Enterprise Management Software Company • 2010 and 2011 Inc 500 • 2011 #22 on Deloitte Fast 500 • Growth across key segments: Enterprise, Web, Federal, SMB, Service Provider Most Widely Adopted Cloud Management Console • Largest install-base of any cloud-capable management product in the market • Unifies physical, virtual & cloud monitoring • Enables public, private and hybrid cloud scenarios Best Monitoring Tool Strong Business & Team for the Cloud • Rapid growth with new customer acquisition and retention • Annapolis, MD & Austin, TX & San Jose, CA4 #zendd Zenoss Proprietary
  5. 5. The Past5 #zendd Zenoss Proprietary
  6. 6. The Mainframe Source: www.computersciencelab.com6 #zendd Zenoss Proprietary
  7. 7. SNA - Cisco Source: Cisco Document 131787 #zendd Zenoss Proprietary
  8. 8. Token Ring8 #zendd Zenoss Proprietary
  9. 9. The Present9 #zendd Zenoss Proprietary
  10. 10. Monitoring Progression10 #zendd Zenoss Proprietary
  11. 11. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .111 #zendd Zenoss Proprietary
  12. 12. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .1 S w it c h : ar Deat h S t 0 . .2 1 .1112 #zendd Zenoss Proprietary
  13. 13. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .1 S w it c h : ar Deat h S t 0 . .2 1 .11 Ro u t er : s Co l o s s u 1 .1 .1 0 .113 #zendd Zenoss Proprietary
  14. 14. Monitoring Progression S er ver : Kl ingo n- 1 Email 0 .1 0 1 .1 .1 S w it c h : ar Deat h S t 0 . .2 1 .11 Ro u t er : s Co l o s s u 1 .1 .1 0 .1 Fir ew al l : G o l iat h 0 . .3 1 .1114 #zendd Zenoss Proprietary
  15. 15. Monitoring Progression15 #zendd Zenoss Proprietary
  16. 16. Monitoring Progression PIng Windows Server Agent16 #zendd Zenoss Proprietary
  17. 17. Monitoring Progression PIng Windows Server Agent Ping SNMP17 #zendd Zenoss Proprietary
  18. 18. Monitoring Progression PIng Windows Server Agent Ping SNMP Ping SNMP18 #zendd Zenoss Proprietary
  19. 19. Monitoring Progression PIng Windows Server Agent Ping SNMP Ping SNMP EMS19 #zendd Zenoss Proprietary
  20. 20. Monitoring Progression20 #zendd Zenoss Proprietary
  21. 21. Monitoring Progression21 #zendd Zenoss Proprietary
  22. 22. Monitoring Progression22 #zendd Zenoss Proprietary
  23. 23. Monitoring Progression23 #zendd Zenoss Proprietary
  24. 24. Monitoring Progression24 #zendd Zenoss Proprietary
  25. 25. Monitoring Progression25 #zendd Zenoss Proprietary
  26. 26. Monitoring Progression26 #zendd Zenoss Proprietary
  27. 27. The Future27 #zendd Zenoss Proprietary
  28. 28. Cloud via NIST Source: NIST 500-29328 #zendd Zenoss Proprietary
  29. 29. The Challenge29 #zendd Zenoss Proprietary
  30. 30. IT Infrastructure “Stack” M anagement Virtualization Compute N etwork & Security Storage N etworking Storage30 #zendd Zenoss Proprietary
  31. 31. IT Infrastructure “Stack” M anagement Virtualization Compute N etwork & Security Storage N etworking Storage31 #zendd Zenoss Proprietary
  32. 32. IT Infrastructure “Stack” M anagement Virtualization Compute N etwork & Security Storage N etworking Storage32 #zendd Zenoss Proprietary
  33. 33. The Protocols & More • SNMP • Netflow, Jflow, Cflow • SSH • Syslog • WMI • Windows Events • Telnet • Other APIs • Bash • Screen scraping • Perl • CDP, LLDP, EDP • Javascript • Packet Sniffing / Sampling • Rest, JSON, XML, SOAP • SNMP/POP • Netconf • ICMP • ICMP / NMAP • JMX33 #zendd Zenoss Proprietary
  34. 34. FrankenMonitor34 #zendd Zenoss Proprietary
  35. 35. Single Pane of Glass Image Source: http://www.freeimageslive.co.uk/free_stock_image/shatteredglass2950jpg35 #zendd Zenoss Proprietary
  36. 36. The Standards36 #zendd Zenoss Proprietary
  37. 37. COBIT to the rescue? Source: IBPI.org37 #zendd Zenoss Proprietary
  38. 38. ITIL to the rescue? Source: www.tech-faq.com38 #zendd Zenoss Proprietary
  39. 39. Messages39 #zendd Zenoss Proprietary
  40. 40. Messages of the Big 440 #zendd Zenoss Proprietary
  41. 41. The 7 Stages of IT Monitoring Grief41 #zendd Zenoss Proprietary
  42. 42. Excitement – Found a new solution42 #zendd Zenoss Proprietary
  43. 43. Frustration – Attempted to implement Solution43 #zendd Zenoss Proprietary
  44. 44. Denial – Challenges with the solution44 #zendd Zenoss Proprietary
  45. 45. Anger – Threaten solution provider45 #zendd Zenoss Proprietary
  46. 46. Disappointment – There is no solution46 #zendd Zenoss Proprietary
  47. 47. Resolve – We can do this ourselves47 #zendd Zenoss Proprietary
  48. 48. Hope – Searching for a solution48 #zendd Zenoss Proprietary
  49. 49. How to break this cycle?49 #zendd Zenoss Proprietary
  50. 50. How to Change this? • Elevate Monitoring to Tier I • Strategy, Plan, Execute • Rationalize current IT operations tools • Success vs. unsuccessful vs. failure • Cross domain involvement • IT, Customer, Executives • Beware of vendor lock-In • Open vs. Closed or Open Source vs. Proprietary • Past, present, and future • Static, Dynamic, Cloud, ? • People, process, and tools • What are you and/or the customer looking to solve? • Be open to new paradigms • Test and verify50 #zendd Zenoss Proprietary
  51. 51. THANK YOU QUESTIONS & ANSWERS Email: floyd@zenoss.com Twitter: @platenreport51 #zendd Zenoss Proprietary
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