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Using Too Many Monitoring Tools Hinders IT Operations - A Zenoss & Forrester Consulting Webinar
 

Using Too Many Monitoring Tools Hinders IT Operations - A Zenoss & Forrester Consulting Webinar

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These are the slides from the webinar Using Too Many Monitoring Tools Hinders IT Operations. Here's the link to the recorded webcast from 2/5/13: http://bit.ly/WQK6E7 ...

These are the slides from the webinar Using Too Many Monitoring Tools Hinders IT Operations. Here's the link to the recorded webcast from 2/5/13: http://bit.ly/WQK6E7

Here's a description of the webinar:

Each evolution of application technology and business services has brought another level of complexity and increased the obsolescence of traditional IT management processes and tools, especially in the area of performance prediction. To help you prepare for and manage the increased complexity, we invite you to attend a live webcast with Forrester and Zenoss.

Forrester Consulting conducted a survey of 161 IT professionals with direct responsibility for business-critical applications. All enterprises surveyed had fundamental issues while managing the availability and performance of these applications and business services.

This expert discussion will look at the survey data to identify a number of trends and what makes an ideal management solution:

•Model applications dependencies on infrastructure components
•Consolidate data from all these components in a way that allows it be shared by the issue investigation teams
•Identify the components at fault rapidly and the root cause of problems

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    Using Too Many Monitoring Tools Hinders IT Operations - A Zenoss & Forrester Consulting Webinar Using Too Many Monitoring Tools Hinders IT Operations - A Zenoss & Forrester Consulting Webinar Presentation Transcript

    • Transforming IT Operations Using Too Many Monitoring Tools Hinders IT Operations1 #zendd
    • Agenda • House Keeping • Twitter / Google+ • Zenoss Overview • Introductions • Brief Introduction to Zenoss • Forrester Research Review • The Zenoss Solution • Questions and Answers2 #zendd
    • Housekeeping •Please submit your questions in the Q&A window at any time. •For any audio or technical issues, send a message in the chat window to the Moderator. •This webinar is being recorded, you will be sent a link to the recording within 24 hours.3 #zendd
    • Housekeeping • Interactive Discussions • #zendd • WebEx Questions • Keep the Dialog Going • deepdive@zenoss.com • Ongoing • @zenoss • @platenreport • Google+ • Facebook • blog.zenoss.com4 #zendd
    • Floyd Strimling • Interactive Discussions • #zendd • WebEx Questions • Keep the Dialog Going • deepdive@zenoss.com • Ongoing • @zenoss • @platenreport • Google+ • Facebook • blog.zenoss.com5 #zendd
    • FLOYD STRIMLING VICE PRESIDENT COMMUNITY Floyd Strimling is Vice President of Community at Zenoss and he is responsible for our outward evangelism of our commercial vision and our Zenoss Core open source project. He enjoys creating, debating, and following technology trends with the goal of making them a reality. With a background spanning hardware and software, he’s been actively involved in Networking, Security, Datacenter Infrastructure, Automation, Virtualization, and Cloud Computing for 17 years.

Floyd is formerly the Chief Technical Strategist at AlterPoint, Inc., where he was responsible for the strategic direction, development, and technical sales execution of high value niche software products directed at large enterprises and telecommunications providers. Prior to AlterPoint, Floyd has held various leadership positions at leading edge technology companies.6 #zendd
    • JP GARBANI VICE PRESIDENT, PRINCIPAL ANALYST INFRASTRUCTURE & OPERATIONS J.P. serves Infrastructure & Operation Professionals in predicting and quantifying IT disruptions. J.P.s expertise is in the IT management software and IT operations market, and his research examines the shifting industry dynamics caused by economic pressures and the impact of new technologies such as virtualization on the IT organization. J.P. has several decades of experience as an IT technology designer and marketer and also as a client of IT technology. He has broad experience in designing advanced technology solutions in industrial and commercial applications and bringing them to market.7 #zendd
    • Zenoss at a Glance Transforming IT Operations • Founders lived the pain of legacy platforms at pioneering cloud providers • New approach to both technology and business Leading Commercial Open Source Player in Category • Large Global Footprint: 2.4M Downloads, 35K Organizations, 175 Countries Cool Vendor in • Large Active Community: 105K Members IT Operations 2010 • Rapid Innovation & Lower Costs Fastest Growing Enterprise Management Software Company • 2010, 2011,2012 Inc 500 • 2011 #22 2012 #55 on Deloitte Fast 500 • Growth across key segments: Enterprise, Web, Federal, SMB, Service Provider Most Widely Adopted Cloud Management Console • Largest install-base of any cloud-capable management product in the market • Unifies physical, virtual & cloud monitoring • Enables public, private and hybrid cloud scenarios Best Monitoring Tool Strong Business & Team for the Cloud • Rapid growth with new customer acquisition and retention • Annapolis, MD & Austin, TX & San Jose, CA8 #zendd
    • FrankenMonitor9 #zendd
    • Making Leaders SuccessfulEvery Day
    • Monitoring IT Business ServicesJean-Pierre Garbani, Vice President & Principal AnalystJanuary 29, 2013
    • Agenda › Business and Business services › Importance of service quality › Defining the best possible tools to manage service quality© 2013 Forrester Research, Inc. Reproduction Prohibited 12
    • Why this is important Our survey shows that almost half (49%) of the respondent IT operations waste more that 20% of their operational resources to track and correct problems and that businesses experience losses of more than $100,000 per hour of downtime of their most critical applications. Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 13
    • Top three major business imperatives “What are your company’s top three major business imperatives?” Lowering the company operating costs 76% Improving business workforce productivity 60% Improving quality of products and/or processes 57% Driving innovative new market offerings or business practices 37% Acquiring and retaining customers 37% Re-engineering core business processes 32% Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 14
    • Obstacles to business objectives Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 15
    • Management software tools are important, but sometimes lacking Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 16
    • Competency silos a major factor in cross divisional cooperation Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 17
    • This leads to tool proliferation “How many different infrastructure monitoring and application monitoring tools are currently in use in your IT operation (including network, servers, database, and application monitoring)?” Dont know 4% 50 or more 10% Less than 10 27% Between 30 and 49 17% Between 10 and 29 42% “How much do you agree or disagree with the following statement?” 1= Strongly disagree 2= Disagree 3= Neither disagree or agree 4= Agree 5= Strongly agree The multiplication of infrastructure / application 4% 38% 44% 14% monitoring tools creates more challenges than it solves Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 18
    • And consequently, the difficulty of resolving problems in time Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 19
    • Money and resources could be gained through a better solution Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 20
    • The problem is to lift the barriers through a better integration Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 21
    • Application topology is key to resolving issues Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 22
    • As is an integrated solution “What do you believe are the benefits of using a single integrated solution for all service monitoring and management tools?” The data collected on infrastructure are consistent and 48% normalized and more likely to yield accurate information It makes our IT organization more efficient and helps 47% prioritize activities It greatly reduces downtime and brownouts of critical 40% applications and/or business services It will improve user and business satisfaction 34% The solution is better integrated 30% The tool deployment is easier and less costly 25% It will improve business workforce productivity 24% It frees important operational resources 21% The support is better 19% None; I dont believe there are any significant benefits to 4% using a single vendor for all service assurance tools Dont know 1% Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 23
    • The following criteria help selecting the right vendor Base: 161 North American IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 24
    • Recommendations › Business services availability and performance problems have the greatest impact on an enterprise bottom line. › The ability to understand the dynamic context of each business service and to model which infrastructure components are used in service delivery is the basis needed for an accurate analysis of issues. › Infrastructure and application management is teamwork. Multiple constituencies intervene at the different stages of the incident and problem management process. › Each of these participants must not only find the right information to perform their tasks, but do so in accordance with the other team members. › A common, integrated view of all component data is a key feature of a good management solution.© 2013 Forrester Research, Inc. Reproduction Prohibited 25
    • Thank youJP Garbanijpgarbani@forrester.com+1 239-352 0129
    • Quick Audience Poll and Answers
    • Zenoss Service Dynamics Architecture Web CLI Mobile RBAC Unified Presentation Layer ANALYTICS & OPTIMIZATION Analytics Aggregation Analytics Engine Warehouse Common SERVICE IMPACT & EVENT MANAGEMENT Messaging Platform Service Service Catalog Model Event Manager Event Manager Impact Engine Impact Engine Event Manager Impact Engine Provisioning CommonInformation CMDB Model Orchestration Events Service Desk Integration Billing RESOURCE MANAGEMENT REST AMQP Other Managers JSON Resource Collection Discovery & Collection Notification & Model Modeling Collection Control Common Metrics Extensibility Framework "ZenPack" Agentless Multi-protocol SNMP WMI TCP SSH WIN-RPC JMX ICMP HTTP REST SMTP/POP SOAP WEBM SMS ODBC VMware VMware Cisco Cisco Cisco Amazon libVirt & vSphere vCloud UCS UC AXL AWS libCloud 28 #zendd
    • Service Dynamics Overview SERVICE DYNAMICS Functional depth and sophistication  Operations data warehouse ANALYTICS  Pre-built reports and analytics library "BI for IT Operations"  Ad-hoc analytics platform • Automated Root Cause  Dynamic service modeling IMPACT Identification  Dynamic impact analysis "Service Impact & RCA"  Dynamic root cause analysis • IT Service views  End user application monitoring • Open architecture to bring in data  Topology modeling and visualization RESOURCE MANAGER from additional solutions  Commercial monitoring adapters "Unified Monitoring"  Commercial integrations • Event management automation  Dynamic performance thresholds  Scale configuration manager • Improved alerting of performance CORE  Scale event processor and availability issues  Most powerful open source  Multi-instance event aggregation monitoring platform  Enhanced security • Broad monitoring solution to  Community Support  Self monitoring & management capture all infrastructure  Commercial license and support performance & availability data Scale, operations, and support • Single integrated monitoring platform for all technology silos29 #zendd
    • ZSD: Transforming IT Operations Real-Time • Automated discovery and updating of dependencies Service Model • Foundation for dynamic visualizations • High performance event processing Event • Extensible with Manager of Manager and automation Driven capabilities • Real-time understanding of the state of your IT Service Policy Based leveraging inherited dynamic policies Service Mgmt • Eliminate event storms and reduce MTTR Analytics • Analyze availability, performance, model and event data • Executive reports, dashboards, SLA reports and more • Robust and scalable while easily extensible and Open customizable • “Future Proofs” solution30 #zendd
    • Q&A: Prompters… • Dashboards and Blinking lights vs. Data • Open doesn’t always mean Open • Lower Cost Does NOT Equal Parity • Niche solutions have a place • Custom development vs. Endless PS • Old way vs. New way • Extensibility is essential • People, Process, Tools31 #zendd
    • Transforming IT Operations Thank You for Joining Us! Exit Poll32 #zendd