Taming Your Private Cloud: A Survival Guide for Hybrid IT Ops
 

Taming Your Private Cloud: A Survival Guide for Hybrid IT Ops

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Just added, or planning to add, a Private Cloud to your environment? If so, your success depends on how well you can answer the following questions: ...

Just added, or planning to add, a Private Cloud to your environment? If so, your success depends on how well you can answer the following questions:

Who is really using my cloud resources?
With services spanning legacy, virtual and cloud infrastructure, how will I quickly identify root causes?
How will I prove the value of this huge investment that I championed?
Do I have processes and controls in place that will allow my authorized users to fully leverage our new hybrid infrastructure?

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    Taming Your Private Cloud: A Survival Guide for Hybrid IT Ops Taming Your Private Cloud: A Survival Guide for Hybrid IT Ops Presentation Transcript

    • Taming Your Private Cloud: A Survival Guide for Hybrid IT Ops Kent Erickson Sr. Product Manager, Zenoss Deepak Kanwar Marketing Strategist, Zenoss November 13, 2013
    • Webinar Logistics • All lines are in listen-only mode • We will answer questions throughout and at the end, so please post questions early and often • Link to webcast recording will be emailed shortly after the show • Stay in touch - Twitter @zenoss - FB https://www.facebook.com/Zenoss - Google+ https://plus.google.com/u/0/+zenoss/posts 2 © 2013 All rights reserved.
    • Agenda  Why Private Clouds & Hybrid IT are inevitable  Top 3 challenges when bringing in a Private Cloud  5 steps must you take now, to prepare for the transformation  ServiceNow, Chef & Zenoss working together  Q&A 3 © 2013 All rights reserved.
    • Zenoss at a Glance • Transforming IT Operations • Founders lived the pain of legacy platforms at pioneering cloud providers • New approach to both technology and business • Leading Commercial Open Source Player in Category • Large Global Footprint: 2.4M Downloads, 35K Organizations, 175 Countries • Large Active Community: 105K Members • Rapid Innovation & Lower Costs Cool Vendor in IT Operations 2010 • Fastest Growing Enterprise Management Software Company • 2010, 2011,2012 Inc 500 • 2011 #22 2012 #55 on Deloitte Fast 500 • Growth across key segments: Enterprise, Web, Federal, SMB, Service Provider • Most Widely Adopted Cloud Management Console • Largest install-base of any cloud-capable management product in the market • Unifies physical, virtual & cloud monitoring • Enables public, private and hybrid cloud scenarios Best Monitoring Tool for the Cloud • Strong Business & Team • Rapid growth with new customer acquisition and retention • Annapolis, MD & Austin, TX & San Jose, CA 4 © 2013 All rights reserved.
    • IT is viewed as a Key Differentiator
    • Three Key Stakeholders are Driving the Adoption How came I get the same infrastructure from AWS at half the cost? CFO Business Owner 6 My budgets are shrinking, my responsibilities are increasing. I need an alternative I am not waiting 3 weeks for you. I want my server today, I am going to Hosting.com CIO
    • Poll • What does Hybrid IT mean to you? (please pick all the apply) • Mix of Legacy and Private Clouds • Mix of Legacy and Public Clouds • Mix of Legacy, Private and Public Clouds • All the above 7 © 2013 All rights reserved.
    • Hybrid IT is already a reality “What best describes your IT environment?” 36% A mix of mainframe and distributed systems 24% Mostly distributed, on premise with a mix of operating systems 22% Mostly distributed operating systems with private cloud Mostly distributed operating systems with public cloud 3% Mostly distributed a mix of operating systems with hybrid (public and private) cloud 17% Base: 157 North American IT decision makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013
    • For IT Ops – More Complexity!! “By your best estimates, how many of the following environmental components are monitored in your organization today?” Servers (physical and virtual) 200 or less 201-500 501-1000 1001-2000 2001-5000 5001-10000 10001-20000 20001 or more Don’t Know Network components (routers, switches etc) 200 or less 201-500 501-1000 1001-2000 2001-5000 5001-10000 10001-20000 20001 or more Don’t Know 32% 17% 10% 10% 13% 6% 1% 5% 4% Physical locations / sites 1 8-10 10% 11-20 11% 21-40 10% 6% 6% 3% 5% 9% 11% 41-80 81-160 17% 10% 161-300 11% 301 or more Don’t Know 21% 7% 20% 21-50 14% 51-100 14% 101-200 19% 11% 201-500 10% 11 or more 18% 17% 20 or less 21% 5-7 10 or less 25% Storage components (SANs, NAS etc.) 6% 2-4 Applications (web apps, server/client) 501-1000 43% 10% 6% 1001 or more 13% Don’t Know 12% Base: 157 North American IT decision makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013 © 2013 Forrester Research, Inc. Reproduction Prohibited 9
    • Private Clouds – Top 3 Challenges “How do you compare with Public Clouds?” • Request Approvals • Self Service Provisioning • Standard Services How do I know what is going on? • Who is using my infrastructure? • What is being run on it? • How do my IT Ops know when something changes? What if something breaks? • What services are affected? • What is causing it? • What is the impact of the outage? 10 © 2013 All rights reserved.
    • Poll • What Private Cloud platform have you deployed or planning on deploying? • Openstack • Cloudstack • Vmware • Other • Not planning on deploying a Private Cloud 11
    • PREPARING FOR TRANSFORMATION 5 STEPS © 2013 All rights
    • Manage Expectations • CFO • “Hybrid IT operations will be cheaper and as reliable as our traditional datacenter” - 33% found implementation/transition/integration costs too high1 - 31% integration with existing infrastructure is challenging 1 • CIO • “This is a no brainer, I already have the right skills in house” - Need for cross discipline experts who can work with multitude of skills - Need for retraining existing staff – include costs associated with that - Loss of control especially for Public Cloud 1 “The Cloud Takes Shape: Global Cloud Survey,” KPMG, February 2013 13 1
    • Manage Expectations • Business/Service Owners • “This should be identical to a public cloud service, no controls, rapid engagement/disengagement” - Actively seek their buy-in for Hybrid IT operations - Encourage Self-service options - Clearly outline what your policies are – and why those policies are in place 14 © 2013 All rights reserved. 1
    • Shift to Service Paradigm 2 Streamline Hybrid IT Operations • Service Catalogs • Self-service provisioning • Self service troubleshooting 15 © 2013 All rights reserved.
    • Putting it in Action Service Request Provisioning & customization Device management Orchestration Service management Service Provisioned 16 © 2013 All rights reserved.
    • DEMO © 2013 All rights
    • Realign Operations to be Service-Centric • Eliminate silos • 40 % of respondents ranked “each technology group is siloed and has difficulty cooperating” as the number one organizational challenge to service delivery. • 60 % of respondents said it took six or more people to resolve an availability/performance issue. • Unify your tools • 69% of organizations indicated that they had 10 or more monitoring tools in their environment • 10% had 50 or more! Base: 157 North American IT decision makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013 18 © 2013 All rights reserved. 3
    • Have to shorten the Mean Time to Know MTTK: Mean Time To Know, time required to determine the root cause of an issue Once Root Cause is determined, resolution moves quickly Base: 157 North American IT decision makers Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013 19 © 2013 All rights reserved.
    • Demo Device management Service Request Orchestration Automated Ticketing Incident Management Service management Service Provisioned 20 © 2013 All rights reserved.
    • Adapt Processes While Preserving Workflow Integrity • Make standard IT processes and workflows more “cloud aware” • Incident Management • Capacity Management. • Prepare to accommodate more clouds • Driven by Mergers and acquisitions • Specialized needs and capabilities of various clouds • Cost effectiveness 21 4 © 2013 All rights reserved.
    • Measure your success • Financial Impact • Improved time to delivery • Improved operational efficiency • Agility to Respond • Speed at which services can be rolled out • Private cloud, vs. traditional infrastructure • Reliability of your service • SLAs • Compliance with SLAs • Should be at least similar to existing SLAs • Incident Resolution • MTTR 22 © 2013 All rights reserved. 5
    • Know how your services are performing 23 © 2013 All rights reserved.
    • The New Face of IT Public Cloud Legacy Infrastructure Private Cloud Private Cloud Virtualized pool Converged Infrastructure 24 Public Cloud
    • Zenoss Service Dynamics – Unified Monitoring Impact • Real time service dependency mapping and impact analysis • Automated root cause analysis Analytics Impact Analytics • Service Level Reporting from a Single Dashboard. • Trends & Patterns to help Root Cause Analysis • Input for Capacity planning & infrastructure optimization Resource Manager Resource Manager • Unified full-stack monitoring • Topology modeling and visualization • Large scale event processing • Multi-instance event aggregation 25 ZenPacks ZenPacks © 2013 All rights reserved. •Bring extensibility to Zenoss platform •Add capability without rip & replace
    • Summary • Private clouds & Hybrid IT are here to stay and they bring their own set of challenges • Transformation will not be automatic, you must prepare for the transition • ServiceNow, Chef and Zenoss help you accomplish your goals – faster service delivery, better tracking of IT assets and more uptime 26 © 2013 All rights reserved.
    • Q&A For more information: www.zenoss.com | blog.zenoss.com info@zenoss.com toll-free +1-888-936-6770 27
    • Thank You