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Private Cloud Service Orchestration with Cisco & Zenoss

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  • Here’s our agenda today See it done
  • We all know that private cloud interest is rising. Here’s an interesting chart for all the people on the call that shows how interest in posted jobs that include private cloud is rising. That’s of ALL jobs, not just IT jobs.165 Private Cloud groups on LinkedIn on Monday. Largest had 155,000 members
  • 1) Self-service portal and service catalogThe self-service portal is the starting point that customers use to order cloud services. Think of a self-service portal as a menu at a restaurant. The end user is presented with a standardized menu of services that have been defined to IT’s policies and standards and customers simply order what they need. Self-service portals greatly streamline resource deployment which reduces the manual effort by IT to provision resources.2) Service delivery automationAfter the user selects services from the portal service menu, then what? Well, under the hood should be automated service delivery—which is a defining characteristic of a real cloud environment. Behind each of the standardized menu items in the self-service portal is a blueprint or instructions that prescribe how the service order is delivered across the data center resources. This has been proven to appreciably simplify IT operations, reduce costs and drive business flexibility.
  • Now let’s focus in on the first of those metrics – application delivery time.Without a cloud it can take weeks for a new application. And many of these steps are manual IT steps – ordering equipment and waiting for it to show up, installing and configuring it, adding the security layer. Without cloud that’s a long time – 8 weeks is actually pretty good.Even in a virtual server farm this can take several days with a rush order – especially because we still need to configure and secure the system.Since faster application delivery can tie directly to immediate revenue gains, the business pressure is apparent.It took the R&D time months to build the app – why can’t I take a few days to install it?
  • What are the IT processes it takes to build a cloud? A number of new IT processes. That collectively combine automation and intelligence to provide flexible use of converged infrastructure, like FlexPod, Vblock, and Cisco VMDC.Brief description of each process.
  • (Need to rewrite these speaker notes) This framework is similar to the architecture for private cloud recommended by analysts firms like Gartner and Forrester. We’re not trying to replicate all of the existing IT management systems (like your existing service desk / ticketing systems and CMDB) that you use to run your legacy data center environments. Instead, this diagram represents the new capabilities necessary for IT-as-a-Service; the mandatory requirements for this new approach include a self-service portal and orchestration, together with policy-based infrastructure resource management.At the top level of the diagram you have the self-service portal, with on-demand provisioning from a catalog of standardized IT options, governance and approvals, as well as tracking the lifecycle of service usage to prevent sprawl and to enable chargeback or showback. This portal can provide users with a unified online “menu” of options for requesting IT services, whether the infrastructure resources are hosted in your own data centers or potentially sourced externally in a hybrid cloud model.From an automation and integration standpoint, you need to combine the portal with an orchestration engine that can provision the requested service and the underlying infrastructure – with policy-based infrastructure resource management and controls across a shared pool of compute, storage, and network resources, whether physical or virtual.And finally, although IT-as-a-Service demands a new approach, it must complement your legacy systems and management tools. So this new management approach needs to integrate with the existing IT environment for operational processes including monitoring and service assurance, configuration management and a CMDB, as well as business processes like user management in your directory systems and financial management - whether you start with a showback model or evolve to pay-per-use billing and chargeback.
  • Available on the Cisco price list
  • Another way to say this is – if you’re used to managing your data center by looking at an event console, you’re going to need to switch to a services console.There’s so many redundant components and automated systems that when something breaks it might be a low priority – or a high one. Only if you’re managing service status do you know where to put people to work first.
  • At the same time, to make our cloud consumers happy, we need to deliver information on how they’re using their resources. And Amazon has set a bar for us, like it or not.
  • We all know that private cloud interest is rising. Here’s an interesting chart for all the people on the call that shows how interest in posted jobs that include private cloud is rising. That’s of ALL jobs, not just IT jobs.165 Private Cloud groups on LinkedIn on Monday. Largest had 155,000 members
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  • The end
  • Transcript

    • 1. Private Cloud Service Orchestration with Cisco February 28, 2013Wayne Greene (wagreene@cisco.com)Kent Erickson (kerickson@zenoss.com)Gerard Berthet (gberthet@zenoss.com)
    • 2. Today’s Agenda 1 2 3 4 Why cloud? Judging the Delivering on Application Lifecycle success of a cloud consumer deployment demonstration private cloud expectations times2 © 2013 All rights reserved.
    • 3. Rising Interest in Private Cloud Computing3 © 2013 All rights reserved.
    • 4. See it Done: Part 1 – Creating a VM Cisco Cloud Cisco IAC A consumer Cisco IAC Portal requests a VM provisions the VM Cisco Consumer Process 2 Orchestrator 1 Zenoss discovers Cisco Cisco existing infrastructure Intelligent UCS 0 Automation ZENOSS for Cloud (Cisco IAC) + Zenoss4
    • 5. Long Provisioning Times • Lack of agility for New Services • Competitive advantage • Low capacity utilization High Capital Costs Due • High operating costs to Over Provisioning • Overcrowding of datacenter Lack of IT-Business Pressure to Adopt • Labor-intensive, manual Alignment Proactive Service Level processes for service Management management • High error rates from Lack of Centralized disconnected processes Control and Governance • Infrastructure sprawl© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Public 5
    • 6. Long Provisioning Times • Time to Production for New Services • Capacity Utilization – rising over time High Capital Costs Due to Over Provisioning • Existence of re-provisioning workflow/process Pressure to Adopt • Consumer-facing service level information Proactive Service Level • IT-facing management by service instead of Management device • Number of standard services vs custom Lack of Centralized • Declining staff-to-virtual machine ratio Control and Governance • Recover faster from staff turnover© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Public 6
    • 7. FROM 8 WEEKS TO 15 MINUTESArchitect Design Where Procure Automated Configur Install Secure Is It Can We Self-Service e Ready? Put It? Provisioning Manual Capacity Policy-Based Built-In On-Demand Provisioning Governance © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
    • 8. Delivery time creates competitive advantage8 © 2013 All rights reserved.
    • 9. On-Demand, Self-Service Provisioning Self-Service Portal and Orchestration of IT Resources Automation Policy-Based, Model-Driven Approach Intelligence Infrastructure Resource Mgmt Reduces TCO Easy to Use and Policy-Based Policy-Based Policy-Based Deploy for Flexibility Compute Storage Network Faster Time to Value Compute Converged Network Storage Infrastructure© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
    • 10. LDAP/Active Directory Pre-Built for Portal and Automation Self-Service Portal and Orchestration Email On-Demand Service Governance Lifecycle Service Provisioning Management Desk/CMDB Integration and Cloud Content Service Catalog Automation Pay-per-Use Service Assurance Infrastructure Resource Management Service Assurance Image/ Config Mgmt Billing/ Policy-Based Policy-Based OS/Bare Metal Chargeback Compute & Storage Network Provisioning UCS Central Cisco Network Cisco Server Cisco Cloupia Services Manager Provisioner Cloud Service Providers e.g. Existing Data Center Tools and Processes© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
    • 11. Service Assurance in Private CloudsMaintain operational • “IT doesn’t know me or myawareness of the application. It just runsservice health of cloud boxes.”consumersIdentify and respond to Unhappycritical consumer • “IT didn’t know my application was down.” Cloudservice-impactingevents ConsumersDeliver on business • “IT charges us whether theservice level application is working oragreements not.”
    • 12. Zenoss Cloud Service Assurance • Converged service assurance solution for Cisco converged infrastructure • Enables reliable service delivery in a VMDC, FlexPod or Vblock deployment • Consolidated fault & performance management of cloud infrastructure and consumer services • Operate standalone or connect to enterprise help desks or event consoles
    • 13. From Events to Services
    • 14. Consumer Reporting Expectations
    • 15. Success Workshop: Cisco IAC with Zenoss CSA •Team of Cisco Advanced Services and Zenoss Project Management •One week time-boxed project • New consumer service provisioning workflow • Provision VM and service assurance • Custom consumer-facing health performance portlet • Based on existing Cisco IAC and Zenoss APIs •Moving to full production means adding new workflows and additional integrations • Example: de-provisioning workflow, billing integration15
    • 16. See it Done: Part 2 – Consumer Reporting Cisco Cloud Cisco IAC A consumer Cisco IAC Portal requests a VM provisions the VM Cisco Consumer Process 2 Orchestrator 1 Zenoss discovers existing infrastructure Zenoss API: Consumer, Service, VM 4 3 Cisco IAC sends VM  6 0 Consumer mapping to Zenoss Zenoss detects and auto-discovers newly provisioned VM ZENOSS Zenoss updates its impact 5 graph16 © 2013 All rights reserved.
    • 17. CLOUD CHALLENGE CISCO SOLUTION  Can’t deploy services fast enough to meet  Implemented Cisco Intelligent business needs Automation for Cloud, with Cisco UCS  Dev groups using public cloud, leading to  Deployed a private cloud, delivering higher costs and lack of governance faster time to market for IT services  IT sprawl and lack of standardization  Delivered standardized and automated services, in a secure self-service model  Need to ensure security & compliance Opex Reduction Speed  Delivers best-in-class self-service portal Stakeholder Satisfaction Save costs Shorten the cycle time for a simplified user experience Increase business focus on Cisco hardware + for provisioning IT infrastructure security, while delivering more software solution will services – from 52 hours timely response to Dev groups save $5M/year (physical) to 40 mins needs© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
    • 18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
    • 19. • Cisco Intelligent Automation for Cloud Learn more: www.cisco.com/go/iacloud Videos: http://youtu.be/-mb6s5ARf7o Twitter: @CiscoIA Email: intelligentautomation@cisco.com• Zenoss Cloud Service Assurance Cisco VMDC validated solution Learn more: cisco.com/go/cloudassurance Email: ask-clsa-external@cisco.com© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
    • 20. Q&A • Type your questions now20 © 2013 All rights reserved.

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