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Optimize IT Operations for Datacenter Efficiency
 

Optimize IT Operations for Datacenter Efficiency

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  • 5 MINUTES BEFORE STARTHello and welcome to today’s expertwebcast Optimize IT Operations for Datacenter EfficiencyThe webcast will begin in approximately 5 minutes. All lines will be in listen only mode for this conference. If you need assistance for this online event, please use the chat function in your WebEx window. The meeting will begin shortly. Thank you.2 MINUTES BEFORE STARTHello and welcome to today’s expertwebcast, Optimize IT Operations for Datacenter EfficiencyThe webcast will begin in approximately 2 minutes. All lines will be in listen only mode for this conference. If you need assistance for this online event, please use the chat function in your WebEx window. The meeting will begin shortly. Thank you.STARTWelcome everyone, and thank you for joining us for today’s expertwebcast, Optimize IT Operations for Datacenter EfficiencyBefore we begin, let’s cover a few logistical details… [CLICK]
  • All lines will be in listen-only mode for the duration of the discussion. However, we dowant to hear from you – please post questions early and often in the WebEx Q&A Box on your right, and we’ll get to as many as possible during the session and the formal Q&A at the end. We will be sending you a link to the recorded webcast shortly after the event for your review. With that, I will hand it over to Kent Erickson, Senior Product Manager at Zenoss to get things started [CLICK]

Optimize IT Operations for Datacenter Efficiency Optimize IT Operations for Datacenter Efficiency Presentation Transcript

  • Optimize IT Operations forDatacenter EfficiencyWebcast by ZenossTransforming IT OperationsDeepak Kanwar – Marketing StrategistKent Erickson – Senior Product ManagerDavid Winter – Director of Hosted Solutions
  • 2Webcast Logistics All lines are in listen-only mode We will answer questions throughout and at the end of the event,so please post questions early and often A link to the webcast recording will be emailed shortly after theevent Stay in touch- plus.google.com/+zenoss- @zenoss
  • 3Zenoss at a GlanceCool Vendor inIT Operations 2010Best Monitoring Toolfor the Cloud• Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud providers• New approach to both technology and business• Leading Commercial Open Source Player in Category• Large Global Footprint: 2.4M Downloads, 35K Organizations, 175 Countries• Large Active Community: 105K Members• Rapid Innovation & Lower Costs• Fastest Growing Enterprise Management Software Company• 2010, 2011,2012 Inc 500• 2011 #22 2012 #55 on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, ServiceProvider• Most Widely Adopted Cloud Management Console• Largest install-base of any cloud-capable management product in the market• Unifies physical, virtual & cloud monitoring• Enables public, private and hybrid cloud scenarios• Strong Business & Team• Rapid growth with new customer acquisition and retention• Annapolis, MD & Austin, TX & San Jose, CA© 2013 All rights reserved.
  • 4Agenda• Efficiency issues facing modern datacenters• Forrester findings on- How is tool proliferation impacting your environment?- How can monitoring and management be simplified?• How does Zenoss address many of these issues?• How can you achieve even greater efficiency with ZaaS?© 2013 All rights reserved.
  • THE SITUATIONDriving toward Datacenter Efficiency© 2013 All rights reserved.
  • 6Seeking IT EfficienciesStandardization• Enforceconsistency ininfrastructure• Improve ControlsVirtualization• Consolidateinfrastructure• Increase utilizationrates• Improve flexibilityCloud• Offer IT as a Service• Reduce operationalcostsBenefits• SimplifiedManagement• Improved EfficiencyBenefits• Reduced capital costs• Reduced operationalcosts• Improved OperationalEfficiencyBenefits• Improved Agility• Improve time to market• Improved End-useexperience• Reduced operationalcosts• Improved Efficiency© 2013 All rights reserved.
  • 7And the Result is ….70%% of time spent byIT professionals isjust keeping thelights onCertainly, this can’tbe true!© 2013 All rights reserved.
  • 8It is! – Say Hello to MY Silo© 2013 All rights reserved.MY Operating System MY WorkloadMY ServerMY Management ToolsMY Operating System MY WorkloadMY ServerMY Management Tools
  • 9Traditional Approach to IT- “One more tool today”“How many different infrastructure monitoring and application monitoring tools arecurrently in use in your IT operation (including network, servers, databases andapplication monitoring)”?69%% of responderswho use 10 or moretools in theirenvironmentBase: 161 North American IT decision-makersSource: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 All rights reserved.
  • 10Poll 1• How many monitoring tools do you have?• Less than 10• More than 10© 2013 All rights reserved.
  • 11These tools DO NOT Work Together• We bought MY TOOLS• But now, MY TOOLS don’t workwith shared virtualization andcloud resources• Do not interoperate• Require multiple specialists• Cannot provide holistic information• Root cause analysis is a longdrawn inefficient process© 2013 All rights reserved.
  • 12Reducing IT Effectiveness60%organizations canresolve less than75% of theirproblems in 24 hrs.Despite allocating a lot of resourcesResolution can be time consuming and resource intensiveBase: 161 North American IT decision-makersSource: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 All rights reserved.
  • 13Forget the Triple 9s, we will settle for 99%62%Organizations whoseavailability forMISSION CRITICALapplication isBELOW 99%Organizations lose $Millions annually to downtimeBase: 161 North American IT decision-makersSource: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 All rights reserved.
  • 14Modern Datacenters are Complex© 2013 All rights reserved.Monitoring solution 1Monitoring solution 2Monitoring solution 3Monitoring solution 4Monitoring solution 6Monitoring solution 7Monitoring solution 11Monitoring solution 9Monitoring solution 10Monitoring solution 5
  • 15And the Workload-Asset relationships are Dynamic© 2013 All rights reserved.Monitoring solution 1Monitoring solution 2Monitoring solution 3Monitoring solution 4Monitoring solution 6Monitoring solution 5Monitoring solution 7Monitoring solution 11Monitoring solution 9Monitoring solution 10FailoverCloud Bursting
  • 16 © 2013 All rights reserved.Monitoring solution 1Monitoring solution 2Monitoring solution 3Monitoring solution 4Monitoring solution 6Monitoring solution 5Monitoring solution 7Monitoring solution 11Monitoring solution 9Monitoring solution 10FailoverCloud BurstingAnd the Workload-Asset relationships are Dynamic
  • 17We Recognize the Missteps“The multiplication of infrastructure/application monitoring tools createsmore challenges than it solves”Possible Responses: Strongly Disagree, Disagree, Neither disagree or agree, Agree,Strongly Agree58%% of responderswho agree that toomany tools createmore challengesthan they solve.Base: 161 North American IT decision-makersSource: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012© 2013 All rights reserved.
  • 18An Integrated solution is needed© 2013 All rights reserved.The data collected on infrastructure are consistent and normalized andmore likely to yield accurate informationIt makes our IT organization more efficient and helps prioritize activitiesIt greatly reduces downtime and brownouts of critical applications and/orbusiness servicesIt will improve user and business satisfactionThe solution is better integratedThe tool deployment is easier and less costlyIt will improve business workforce productivityIt frees important operational resourcesThe support is betterNone, I don’t believe there are any significatn benefits to using a singlevendor for all service assurance toolsDon’t know48%47%40%34%30%25%24%21%19%4%3%What do you believe are the benefits of using a single integrated solution for all service monitoringand management tools?Base: 161 North American IT decision-makersSource: A commissioned study conducted by ForresterConsulting on behalf of Zenoss, October 2012
  • 19Poll 2What areas in your IT Ops are most in need of improvement?• Getting alerts before the end-users are affected• Tool integration for better information• Performance management tools• Troubleshooting IT issues• Incident and problem management process© 2013 All rights reserved.
  • ZENOSS SERVICE DYNAMICSDriving toward Datacenter Efficiency© 2013 All rights reserved.
  • 21IntegratedSolutionUnifiedMonitoringEventMgmtRootCauseAnalysisOpen/ExtensibleZenoss, Solution for the Modern Datacenter© 2013 All rights reserved.• Unified Monitoring• Heterogeneousenvironment• Servers, storage, databases, operating systems• Physical, virtual, cloud• Event management• Real Time Model toexpedite root causeanalysis and problemresolution• Analytics to identify areas ofimprovementZenossServiceDynamics
  • 22 © 2013 All rights reserved.Real Time Model with Service ImpactDynamically identifies andtracks infrastructurecomponents supporting eachapplication/service/workload
  • 23 © 2013 All rights reserved.Real Time Model with Service ImpactDelivers fault andperformance analytics forapplication services aswell as infrastructurecomponents
  • 24 © 2013 All rights reserved.“Entering our 4th year with Zenoss I can say its the onlymanagement tool that we have ever succeeded with atscale.“ Tom Sands, VP of Network OperationsOperations-facing Service Dashboard
  • 25 © 2013 All rights reserved.Root Cause Analysis• Identify possible causesfor service disruption• Communicate thesource of the problem• Provide a head-start onservice restoration"We see problems or alerts much sooner onsubsets of web cluster or staging nodes that weare able to catch before they actually make it toproduction." Scott McCool, Web Hosting ManagerNature.com
  • 26 © 2013 All rights reserved.Customer Facing Service Resource Portal•Web application provides service status and resourceutilization directly to non-IT users•Highly customizable – full source code provided
  • 27 © 2013 All rights reserved.• Web browser UI• 64 bit Centos/Red Hat server(s)What does it take to run Zenoss?
  • 28 © 2013 All rights reserved.Zenoss, taking efficiency to the next levelZenoss Service DynamicsKey benefitsZenoss Service DynamicsDeployed at customer siteZenoss as a Service (ZaaS)Deployed in cloud• Solution deployed at customersite• Customer retains completecontrol of their IT environment• Provides access to all capabilitiesof Zenoss Service Dynamics• Up and running in minutes• Solution deployed at a moderndatacenter• Offers key capabilities of ZenossService Dynamics• Includes a 99.9% availability SLA
  • 29 © 2013 All rights reserved.Zenoss as a Service (ZaaS)Taking Efficiency to the Next Level Available now Offers Resource Management and Service Impact & Event Managementcapabilities Hosted in the cloud with a small foot-print virtual device onsite Single point of accountability Includes 99.9% SLA Convenience of a delivered service
  • 30 © 2013 All rights reserved.Options to fit Your Business NeedsActivity On premise ZaaSGetting StartedHosting In-house at customer site CloudDeployment Customer IT or Zenoss Consulting ZenossData Stored Locally CloudCapabilitiesOfferedUnified Resource ManagementService ImpactAnalyticsOngoingmanagement &supportManagement Customer IT ZenossMaintenance (patches, upgrades etc.) Customer IT ZenossSupport (Zenoss solution) Zenoss ZenossSupport (underpinning infrastructure) Customer IT ZenossDisaster Recovery Customer IT ZenossZenoss application health Customer IT ZenossDay to day operations Customer IT Customer IT
  • 31Summary• Optimized IT Operations are key to Datacenter efficiency• Too many tools can be an impediment to efficiency• Non-interoperable legacy tools can prolong disruptions and makeroot cause analysis difficult if not impossible• Downtime is expensive, expeditious resolution is an imperative• Zenoss drives efficiency• Integrated solution that can reduce the number of tools needed• Expedites problem resolution & reduces MTTR• Offers a choice of on-premise and Cloud hosted to best fit yourbusiness needs• For more information www.zenoss.com© 2013 All rights reserved.
  • QUESTIONS & ANSWERS© 2013 All rights reserved.
  • #zendd33THANK YOU© 2013 All rights reserved.