9 Steps for Success - Blueprint for Delivering IT-as-a-Service

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You’ve got the materials (your constantly changing IT infrastructure). You’ve got the work order (your boss made that perfectly clear). But now what? Delivering IT-as-a-service has never been more challenging than it is today...virtualization, private, public, and hybrid cloud computing are drastically changing how IT needs to provide service delivery and assurance. You know exactly what you need to do, the big question is HOW to do it? If only there was some kind of blueprint
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9 Steps for Success - Blueprint for Delivering IT-as-a-Service

  1. 1. blueprint for:deliveringit-as-a-servicenine steps for success Plan approved by:
  2. 2. Okay, now what? You’ve got the materials (your constantly changing it infrastructure). You’ve got the work order (your boss made that perfectly clear). but now what? Delivering it-as-a-service has never been more challenging than it is today... virtualization, private, public, and hybrid cloud computing are drastically changing how it needs to provide service delivery and assurance. You know exactly what you need to do, the big question is HoW to do it? if only there was some kind of blueprint for this… 2blueprint for delivering it-as-a-service share this:
  3. 3. Well fear not! based on our experience working with Zenoss customers who have built highly virtualized and cloud infrastructures, we know what it takes to operationalize it-as-a- Service in today’s ever-changing technical environment. We’ve put together a guided list of questions in this ebook to help you build your blueprint for getting the job done, and done right. 3blueprint for delivering it-as-a-service share this:
  4. 4. let’s get started...STEP #: 1 unified operationsSTEP #: 2 maximum automationSTEP #: 3 model drivenSTEP #: 4 service orientedSTEP #: 5 multi-tenantSTEP #: 6 horizontal scaleSTEP #: 7 open extensibilitySTEP #: 8 subscriptionSTEP #: 9 extreme service
  5. 5. unified operations STEP #: 1 the rise of cloud computing and virtualization are magnifying the complexity of it operations. operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered. in order to provide service assurance, operations must have visibility into the real-time state of the entire infrastructure – physical and virtual. only with a holistic view can it maintain control over a constantly changing, on-demand infrastructure. 5blueprint for delivering it-as-a-service share this:
  6. 6. unified operations STEP #: 1 “…there is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs. service levels); additionally, the diversity and complexity of data collected, resulting from the tool diversity and specificity, prevent us from obtaining accurate global information.” Jean-Pierre garbani, Forrester analyst: infrastructure & Operations Professionals http://blogs.forrester.com/jean_pierre_garbani/10-03-18-abstraction_layer_it_operations 6blueprint for delivering it-as-a-service share this:
  7. 7. time to measure STEP #: 1 How quickly can you access a view of your entire it 1 infrastructure? Can you do this through a single view or do you have to 2 stitch together with multiple tools? When there is an impact issue, is operations focused on 3 fixing the issue or in finding it in the first place? Can you quickly see the dependencies between virtual 4 services and the physical devices? 7blueprint for delivering it-as-a-service share this:
  8. 8. maximum automation STEP #: 2 the only way to scale in today’s large-scale it operations environment is to remove people from as much of the process as possible. Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach. from provisioning, to monitoring, to de-provisioning, it must be able to respond on-demand to the requests of the business, while at the same time maintaining complete control. 8blueprint for delivering it-as-a-service share this:
  9. 9. maximum automation STEP #: 2 “A combination of forces, including skyrocketing complexity and severe economic pressure, are radically and irreversibly altering the IT landscape. New methods, new functional sourcing, and new organizational structures are needed to address this onslaught, but one theme is obvious throughout all of these approaches — a need to automate more of what you do in IT. The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows. Automate many of these tasks and you become leaner and more responsive to business changes.” glenn O’donnell, Forrester analyst: it infrastructure & Operations http://www.forrester.com/rb/research/it_operations_2009_automation_odyssey/q/id/54531/t/2 9blueprint for delivering it-as-a-service share this:
  10. 10. time to measure STEP #: 2 is there a linear relationship between the scale of your it 1 infrastructure and your operations staff? What processes have you automated that identify and 2 correct problems? Do problems with resources take individual analysis to 3 identify their impact on critical services? is development working with operations or does it seem like 4 they are on different teams? 5 Does your current it team facilitate automation or hinder it? 10blueprint for delivering it-as-a-service share this:
  11. 11. model driven STEP #: 3 Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world. A hands-on approach will not be able to keep up with the rate of change in the cloud. Having a real-time, model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment, your operations team can quickly and automatically adjust to the demand for resources. 11blueprint for delivering it-as-a-service share this:
  12. 12. model driven STEP #: 3 “More than ever, we need to know where things are. Discovery and tracking of assets and applications in real time is more important than ever: As configurations can be easily changed and applications easily moved, control of the data center requires complete visibility. Configuration management systems must adapt to this new environment.” Jean-Pierre garbani, Forrester http://blogs.forrester.com/jean_pierre_garbani/10-12-07-the_cloud_technology_challenge 12blueprint for delivering it-as-a-service share this:
  13. 13. time to measure STEP #: 3 1 Does the business trust your capability to deliver dynamic services? 2 Can your applications utilize the services they need on demand? How do you free up and reuse it resources when they are idle? 3 if you have a server that needs to go offline, can you quickly 4 determine what services will be impacted? 5 Have you ever lost a virtual machine? 13blueprint for delivering it-as-a-service share this:
  14. 14. service oriented STEP #: 4 it operations can no longer survive by just managing device performance and availability. Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver. Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance. 14blueprint for delivering it-as-a-service share this:
  15. 15. service oriented STEP #: 4 “The lack of an architecture — typically, the lack of a SOA — is a recipe for failure in the world of cloud computing. An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computing.” david linthicum, ctO Blue Mountain labs http://www.ebizq.net/blogs/cloudsoa/2011/01/is-the-lack-of-soa-talent-killing-cloud-computing.php 15blueprint for delivering it-as-a-service share this:
  16. 16. time to measure STEP #: 4 Can your operations team see the forest through the trees 1 when it comes to service delivery? Can you predict service degradation ahead of time based on 2 resource utilization or performance issues? Do you understand the impact of new service delivery on 3 existing resources and how that may impact other services? When there is an impact event, can you prioritize and 4 address your critical business services first? 16blueprint for delivering it-as-a-service share this:
  17. 17. multi-tenant STEP #: 5 Whether you are a service provider or a large enterprise with multiple departments, today’s cloud services require you to provide it management views to the appropriate operations teams. Hybrid it service delivery require multi-tenant support to give meaningful views into resources, while maintaining security and privacy of sensitive data. 17blueprint for delivering it-as-a-service share this:
  18. 18. multi-tenant STEP #: 5 “Elasticity, horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologies.” Yefim v. natis, distinguished gartner analyst Referring to the Gartner research note “Application Infrastructure for Cloud Computing: A Growing Market, 2010” http://blogs.gartner.com/yefim_natis/2010/03/24/on-multi-tenant-elasticity/ 18blueprint for delivering it-as-a-service share this:
  19. 19. time to measure STEP #: 5 Can you keep departmental or client views of shared 1 resources isolated from each other? Do you have flexible user-based roles that dictate the views 2 they have? Can you generate custom reports and dashboards, so 3 internal management and outside customers can verify their service operations and monitor key metrics? 19blueprint for delivering it-as-a-service share this:
  20. 20. horizontal scale STEP #: 6 Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS). Horizontal scale simply means the ability to grow computing capacity by adding new resources when required. Horizontal scaling is a fundamental principal of cloud computing, and is the source of much of its derived cost advantages and flexibility. from a growth standpoint, operations must be flexible and be able to maintain pace with the expanding enterprise. 20blueprint for delivering it-as-a-service share this:
  21. 21. horizontal scale STEP #: 6 “Horizontal scalability is about the ability of software to automatically expand onto additional underlying resources, or contract onto reduced resources, without interrupting operations.” Yefim v. natis, distinguished gartner analyst Referring to the Gartner research note “Application Infrastructure for Cloud Computing: A Growing Market, 2010” http://blogs.gartner.com/yefim_natis/2010/03/24/on-multi-tenant-elasticity/ 21blueprint for delivering it-as-a-service share this:
  22. 22. time to measure STEP #: 6 is operations seen as a roadblock when it comes to scaling the 1 enterprise? is the current solution to grow first and figure out the operations 2 approach after the fact? Can your operations tools scale horizontally with your growing 3 datacenters? Can you deploy into multiple geographic locations, but still 4 maintain a centralized view? 22blueprint for delivering it-as-a-service share this:
  23. 23. open extensibility STEP #: 7 While the goal may be the cloud, most it organizations will maintain a hybrid it environment with a mix of legacy and new resources. Agile it operations will need an open approach to managing change in this heterogeneous landscape. open and flexible operations management software will allow it to not only integrate with existing technologies, but also be prepared for whatever is next. 23blueprint for delivering it-as-a-service share this:
  24. 24. open extensibility STEP #: 7 “It’s critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform. But to simplify, you must standardize the components and build on an open network platform as well as use shared components to get economies of scale.” Forrester research – “supporting sustainable cloud services” http://www.getgreennetworks.com/us/en/local/pdf/analyst-reports/ forrester-supporting-sustainable-cloud-services.pdf 24blueprint for delivering it-as-a-service share this:
  25. 25. time to measure STEP #: 7 Does your it management platform have clearly published Apis 1 to support legacy resources? Do you have access to existing plug-ins for a variety of 2 technologies, and can you easily modify them for your needs? Does your management platform have a history of supporting 3 open, extensible solutions? 4 Are integrations efforts measured in days vs. months? 25blueprint for delivering it-as-a-service share this:
  26. 26. subscription STEP #: 8 one of the key values of it-as-a-Service is predictability of costs. Subscription- based services allow organizations to buy what they need and grow over time. Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources. Subscription-based services help organizations avoid investing in it infrastructure before they need it. 26blueprint for delivering it-as-a-service share this:
  27. 27. subscription STEP #: 8 “The power of cloud economics is elasticity — the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand. ” Mike gualtieri, Forrester analyst application development & delivery Professionals http://blogs.forrester.com/mike_gualtieri/ 11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications 27blueprint for delivering it-as-a-service share this:
  28. 28. time to measure STEP #: 8 Can you provision virtual resources to meet peak demands 1 as needed? Can you de-provision unneeded resources to keep costs in line with 2 seasonal variations of it demands? Can you plan your it costs in more predictable monthly increments 3 as opposed to large capital expenditure step functions? 28blueprint for delivering it-as-a-service share this:
  29. 29. extreme service STEP #: 9 A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology. As it infrastructure has moved from a supporting element to an integral component of business products, users must have unquestioned confidence in that infrastructure. Monitoring and management of infrastructure must identify problems early and understand their impact. if the business is to depend upon it-as-a-Service, they need proactive service that addresses issues before the business is impacted. 29blueprint for delivering it-as-a-service share this:
  30. 30. extreme service STEP #: 9 “Cloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run. That doesn’t mean the people running the servers don’t have to know their business, according to Bob Laliberte, analyst at the Enterprise Strategy Group. If anything, supporting clouds means making the servers, storage, networks and applications faster and more stable, with less jitter and lag than ever before, according to Vince DiMemmo, general manager of cloud and IT services at infrastructure and data-center services provider Equinix.” Kevin Fogarty, ciO http://www.networkworld.com/news/2011/010311-5-most-surprising-things-about.html 30blueprint for delivering it-as-a-service share this:
  31. 31. time to measure STEP #: 9 1 Can you identify problems that may lead to outages? What percent of the time is spent finding issues vs. fixing them? 2 Are you able to analyze your entire infrastructure to determine if 3 there are negative performance trends that need to be fixed? Can your forecast utilization to introduce new capacity just-in-time 4 for business growth? 31blueprint for delivering it-as-a-service share this:
  32. 32. about Zenoss:As you work on your plans to deliver it-as-a-service in a highly virtualized and/or cloud-basedit environment, you need an operations solution that was designed to manage a dynamicenvironment. Zenoss is a next generation management solution being used today to manageon-demand operations inside the world’s leading it infrastructures. Zenoss is purpose-built toguarantee service delivery for physical, virtual and cloud infrastructures, allowing enterprisesand service providers to accelerate the adoption of it-as-a-Service.control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managingchange becomes standard procedure. it is one solution that gives you complete visibility of your itinfrastructure, no matter where you are on your journey from physical to virtual to the cloud.to learn more about Zenoss:• Watch a short video, Zenoss Service Dynamics: A new Way to Deliver end-to-end Service Assurance for Hybrid it• take the Zenoss product tour• View the accompanying video series to this eBook, Blueprint for Delivering 32 it-as-a-Service: evolution of enterprise it operationsblueprint for delivering it-as-a-service share this:
  33. 33. resources:1. “An abstraction layer for it operations”, Jean-pierre Garbani, forrester2. “An Automation odyssey”, Glenn o’Donnell, forrester3. “the Cloud technology Challenge”, Jean-pierre Garbani, forrester4. “is the lack of SoA talent Killing Cloud Computing?”, David linthicum, blue Mountain labs5. “on multi-tenant elasticity”, Yefim V. Natis, Gartner6. “Supporting Sustainable Cloud Service”, forrester7. “Cloud Computing Will Save it Millions, but only if You Have elastic Applications”, Mike Gualtieri, forrester8. “5 Most Surprising things about the Cloud in 2010”, Kevin fogarty, Cio 33blueprint for delivering it-as-a-service share this:
  34. 34. authors:Floyd Strimling, Technology Evangelist, ZenossFloyd Strimling is a technology evangelist at Zenoss, who enjoys creating, debating,and following technology trends with the goal of making them a reality. Floyd’sunique background spans both hardware and software environments with experiencein Cloud Computing/Autonomic Computing, Datacenter Automation, Virtualization,Networking and Security.Josh Duncan, Product Evangelist, ZenossJosh leads Product Marketing at Zenoss and is an active blogger on the topic ofinfrastructure and cloud monitoring on the Zenoss blog. Josh has spent the last 13years working for technology companies like Dell, Bank of America, and Accenture,implementing and setting technology direction. While at Bank of America, Josh wasresponsible for Enterprise Architecture, and worked on the initial shared infrastructureand grid computing efforts. 34blueprint for delivering it-as-a-service share this:
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