October 10, 2013
4 Steps to Take Back Control of your
Datacenter IT Ops
Mick Nolen
Sr. Systems Engineer, Zenoss
Deepak Kan...
2
Webinar Logistics
• All lines are in listen-only mode
• We will answer questions throughout and at the end, so
please po...
3
Zenoss at a Glance
Cool Vendor in
IT Operations 2010
Best Monitoring Tool
for the Cloud
• Transforming IT Operations
• F...
4
Agenda
• What are the issues we are facing today?
• The 4 things you can do to stem the tide
• How can Zenoss help?
• Q&...
5
Today’s Datacenter Issues
© 2013 All rights reserved.
Virtualized
Converged
Infrastructure
Legacy
Public
Clouds
Private ...
6
Systems are broken
© 2013 All rights reserved.
“How often do performance / availability issues occur
within your organiz...
7
Resolution is NOT Easy
© 2013 All rights reserved.
41% Root Cause Analysis can take
between 1 hour and 5 days
72% Determ...
8
Poll
• What does your IT monitoring look like?
• An adhoc mix of tools that have been accumulated over time
• Mix of sol...
9
Recommendations
© 2013 All rights reserved.
• The 4 things you can do to stem the tide
• Reduce MTTK
• Enable end-to-end...
10
Recommendations
© 2013 All rights reserved.
• The 4 things you can do to stem the tide
• Reduce MTTK
• Enable end-to-en...
11
Anatomy of Mean Time To Resolution
© 2013 All rights reserved.
MTTI MTTK MTTF MTTV
Mean Time
To Inform
Mean Time
To Kno...
12
MTTK is a HUGE determinant of MTTR
© 2013 All rights reserved.
Once Root Cause is
determined, resolution
moves quickly
...
13 © 2013 All rights reserved.
2%
28%
33%
14%
16%
7%
1
2-3
4-6
7-10
10+
Don’t know
Root Cause Analysis takes up some your
...
14
Get a head start on your resolution
© 2013 All rights reserved.
Possible Root Causes listed by confidence
15
Key Takeaways
• Mean Time To Know (MTTK) is the biggest driver of
MTTR
• Root Cause Analysis can take time and your bes...
16
Recommendations
© 2013 All rights reserved.
• The 4 things you can do to stem the tide
• Reduce MTTK
• Enable end-to-en...
17
Elemental Monitoring alone is Detrimental
© 2013 All rights reserved.
Monitoring
Monitoring
Monitoring
Monitoring
Monit...
18
Get a Service-Centric view
© 2013 All rights reserved.
• Know the topology of
your environment
• Automate Root Cause
An...
19
Unified View of all Your Business Services
© 2013 All rights reserved.
20
Key Takeaways
• Monitoring using Elemental tools is inefficient and
increases complexity
• Need to take a service-centr...
21
Recommendations
© 2013 All rights reserved.
• The 4 things you can do to stem the tide
• Reduce MTTK
• Enable end-to-en...
22
If you call now ….
We will even throw
in this “$100 million”
list price software for
FREE!!!!
23
Real TCO of your environment
© 2013 All rights reserved.
Acquisition
Deployment
Integration
Maintenance
Support
Scale
U...
24
Real TCO of your environment
© 2013 All rights reserved.
Acquisition
Deployment
Integration
Upfront
• What is the cost ...
25
Real TCO of your environment
© 2013 All rights reserved.
Day to Day Ops
Maint & Support
Extensibility
Ongoing
• Do I ne...
26
Calculating 3 Year TCO
© 2013 All rights reserved.
List price = $0
Acquisition Price = $0
Maint = $0
Specialized Person...
27
Key Inputs for TCO calculations
© 2013 All rights reserved.
• Cost of Acquisition
• Cost of Maintenance/Support
• Cost ...
28
Key Takeaways
• Free software is NOT free
• Software might require specialized skills/infrastructure
• Downtime, often ...
29
Recommendations
© 2013 All rights reserved.
• The 4 things you can do to stem the tide
• Reduce MTTK
• Enable end-to-en...
30
Capacity Planning the #1 cause of failures
“What would you say are the three main causes of technology performance or a...
31 © 2013 All rights reserved.
• Understand and follow your utilization rates and trends
• Provide key input into your Cap...
32
Need to have historical perspective
© 2013 All rights reserved.
33
Key Takeaways
• Capacity Planning is key to your service delivery
• Monitoring tools must be leveraged to make capacity...
HOW CAN ZENOSS HELP?
© 2013 All rights
35
How can Zenoss Service Dynamics help?
Resource Manager
Impact Analytics
ZenPacks
•Bring extensibility to
Zenoss platfor...
DEMO
© 2013 All rights
37
Key Takeaways
© 2013 All rights reserved.
• Datacenters complexity continues to grow, disruptions are
common and alerts...
38
Q&A
For more information:
www.zenoss.com | blog.zenoss.com
info@zenoss.com
toll-free +1-888-936-6770
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4 Steps to Take Back Control of Your Datacenter IT Ops

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Today’s datacenters are a loosely knit fiber of disjointed technologies and devices. Between geographic diversity, public and private clouds, mobile devices, and a plethora of monitoring tools, maintaining control of the environment is a daunting challenge. And with new technologies introduced constantly, it can often feel as though there’s no end in sight to the ever-growing complexity…

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  • Complex, private clouds (many have adopted), public clouds getting adopted, hybrid clouds multiple clouds …Multiple toolsSiloed views,
  • Hourly/daily disruptionsAnd reporting is fragmented – 38% of the help desks wait for the end users to call in
  • Have spoken to many Datacenter managers, heard their concerns and have narrowed it down to these 4
  • Have spoken to many Datacenter managers, heard their concerns and have narrowed it down to these 4
  • Have spoken to many Datacenter managers, heard their concerns and have narrowed it down to these 4
  • Have spoken to many Datacenter managers, heard their concerns and have narrowed it down to these 4
  • Have spoken to many Datacenter managers, heard their concerns and have narrowed it down to these 4
  • Now’s the time to get your questions answered….Thank you again for your time, and please let us know how we can help you. Be sure to reach out if your team could use help building a business case for such a tool – we do that day in and day out. And if you’d like to arrange a more in-depth demo, just email info@zenoss.com and tell us about your environment, and we can certainly do a custom demo.Thanks again for joining us, and have a good day!
  • 4 Steps to Take Back Control of Your Datacenter IT Ops

    1. 1. October 10, 2013 4 Steps to Take Back Control of your Datacenter IT Ops Mick Nolen Sr. Systems Engineer, Zenoss Deepak Kanwar Marketing Strategist, Zenoss
    2. 2. 2 Webinar Logistics • All lines are in listen-only mode • We will answer questions throughout and at the end, so please post questions early and often • Link to webcast recording will be emailed shortly after the show • Stay in touch - Twitter @zenoss - FB https://www.facebook.com/Zenoss - Google+ https://plus.google.com/u/0/+zenoss/posts © 2013 All rights reserved.
    3. 3. 3 Zenoss at a Glance Cool Vendor in IT Operations 2010 Best Monitoring Tool for the Cloud • Transforming IT Operations • Founders lived the pain of legacy platforms at pioneering cloud providers • New approach to both technology and business • Leading Commercial Open Source Player in Category • Large Global Footprint: 2.4M Downloads, 35K Organizations, 175 Countries • Large Active Community: 105K Members • Rapid Innovation & Lower Costs • Fastest Growing Enterprise Management Software Company • 2010, 2011,2012 Inc 500 • 2011 #22 2012 #55 on Deloitte Fast 500 • Growth across key segments: Enterprise, Web, Federal, SMB, Service Provider • Most Widely Adopted Cloud Management Console • Largest install-base of any cloud-capable management product in the market • Unifies physical, virtual & cloud monitoring • Enables public, private and hybrid cloud scenarios • Strong Business & Team • Rapid growth with new customer acquisition and retention • Annapolis, MD & Austin, TX & San Jose, CA © 2013 All rights reserved.
    4. 4. 4 Agenda • What are the issues we are facing today? • The 4 things you can do to stem the tide • How can Zenoss help? • Q&A © 2013 All rights reserved.
    5. 5. 5 Today’s Datacenter Issues © 2013 All rights reserved. Virtualized Converged Infrastructure Legacy Public Clouds Private Clouds Hybrid Clouds Access Devices
    6. 6. 6 Systems are broken © 2013 All rights reserved. “How often do performance / availability issues occur within your organization that impact your business applications/services?” Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013 Base: 157 North American IT decision makers Disruptions are common “When a performance or availability issue arises, how is the support function in your organization usually alerted?” The reporting process is fragmented
    7. 7. 7 Resolution is NOT Easy © 2013 All rights reserved. 41% Root Cause Analysis can take between 1 hour and 5 days 72% Determining the root cause requires human intervention 63% Need 4-10+ Full Time Employees to address a major disruption Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013 Base: 157 North American IT decision makers
    8. 8. 8 Poll • What does your IT monitoring look like? • An adhoc mix of tools that have been accumulated over time • Mix of solutions centered around the main technology components • One main technology management suite augmented by a tightly integrated set of other products • One holistic technology management from one vendor © 2013 All rights reserved.
    9. 9. 9 Recommendations © 2013 All rights reserved. • The 4 things you can do to stem the tide • Reduce MTTK • Enable end-to-end, unified monitoring • Measure and understand the real TCO of your environment • Enable intelligent Capacity Planning and Infrastructure Optimization
    10. 10. 10 Recommendations © 2013 All rights reserved. • The 4 things you can do to stem the tide • Reduce MTTK • Enable end-to-end, unified monitoring • Measure and understand the real TCO of your environment • Enable intelligent Capacity Planning and Infrastructure Optimization
    11. 11. 11 Anatomy of Mean Time To Resolution © 2013 All rights reserved. MTTI MTTK MTTF MTTV Mean Time To Inform Mean Time To Know Mean Time To Fix Mean Time To Validate Figuring out the Root Cause Mean Time To Resolution Disruption begins Normalcy is restored
    12. 12. 12 MTTK is a HUGE determinant of MTTR © 2013 All rights reserved. Once Root Cause is determined, resolution moves quickly MTTK: Mean Time To Know, time required to determine the root cause of an issue MTTK gives you the biggest bang for your buck Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013 Base: 157 North American IT decision makers
    13. 13. 13 © 2013 All rights reserved. 2% 28% 33% 14% 16% 7% 1 2-3 4-6 7-10 10+ Don’t know Root Cause Analysis takes up some your best Resources FTEs needed to address a major outage
    14. 14. 14 Get a head start on your resolution © 2013 All rights reserved. Possible Root Causes listed by confidence
    15. 15. 15 Key Takeaways • Mean Time To Know (MTTK) is the biggest driver of MTTR • Root Cause Analysis can take time and your best resources • Your tools must provide you with a way to shorten MTTK © 2013 All rights reserved.
    16. 16. 16 Recommendations © 2013 All rights reserved. • The 4 things you can do to stem the tide • Reduce MTTK • Enable end-to-end, unified monitoring • Measure and understand the real TCO of your environment • Enable intelligent Capacity Planning and Infrastructure Optimization
    17. 17. 17 Elemental Monitoring alone is Detrimental © 2013 All rights reserved. Monitoring Monitoring Monitoring Monitoring Monitoring Monitoring
    18. 18. 18 Get a Service-Centric view © 2013 All rights reserved. • Know the topology of your environment • Automate Root Cause Analysis • Realize end-to-end service-centric monitoring
    19. 19. 19 Unified View of all Your Business Services © 2013 All rights reserved.
    20. 20. 20 Key Takeaways • Monitoring using Elemental tools is inefficient and increases complexity • Need to take a service-centric view to expedite RCA/MTTK • Unified monitoring enables you to get comprehensive views of your environment © 2013 All rights reserved.
    21. 21. 21 Recommendations © 2013 All rights reserved. • The 4 things you can do to stem the tide • Reduce MTTK • Enable end-to-end, unified monitoring • Measure and understand the real TCO of your environment • Enable intelligent Capacity Planning and Infrastructure Optimization
    22. 22. 22 If you call now …. We will even throw in this “$100 million” list price software for FREE!!!!
    23. 23. 23 Real TCO of your environment © 2013 All rights reserved. Acquisition Deployment Integration Maintenance Support Scale Upfront Ongoing
    24. 24. 24 Real TCO of your environment © 2013 All rights reserved. Acquisition Deployment Integration Upfront • What is the cost of the solution? • How much do I have to pay in maintenance? • How is it calculated? • How many products am I actually deploying? • How much will a ProServ engagement run? • Does it need dedicated infrastructure? • Does it require proprietary infrastructure? • How will this impact my current environment? • Do I have to change my current processes/workflows to accommodate this solution? If yes, what will that cost? “Even though the solution was free, maintenance is charged on List Price”
    25. 25. 25 Real TCO of your environment © 2013 All rights reserved. Day to Day Ops Maint & Support Extensibility Ongoing • Do I need specialized skills to run the solution? • Are those skills readily available? • Can those skills be applied elsewhere? • Does this speed up my RCA? • Is there a professional support organization supporting the product? • Is there one number to get support? • Can I easily extend the solution? • Is it going to be rip & replace? “You must have PostgreSQL skills in house”
    26. 26. 26 Calculating 3 Year TCO © 2013 All rights reserved. List price = $0 Acquisition Price = $0 Maint = $0 Specialized Personnel = 2 Average MTTR = 3 Hours 3 year TCO = $2,650,000 List price = $500,000 Acquisition cost = $0 Maint = $100,000 Specialized personnel = 1 Average MTTR= 1 Hour 3 year TCO = $1,180,000 • Infrastructure = $10,000 • Cost of System Admin = $100,000 • Cost of Specialized Personnel (SP)= $90,000 • Cost of Downtime = $50,000/Hour • Average Outages/year = 12 3 Yr TCO = Acquisition Cost + Infrastructure cost + 3*Maint + 3*Specialized Personnel + 3*SysAdmn + 3*(Cost of downtime*MTTR*# of outages/Year) Free Solution Maintenance only List price = $500,000 Acquisition cost = $0 Maint = $100,000 Specialized personnel = 0 Average MTTR = 1 Hour 3 year TCO = $910,000 Maintenance only
    27. 27. 27 Key Inputs for TCO calculations © 2013 All rights reserved. • Cost of Acquisition • Cost of Maintenance/Support • Cost of Infrastructure • Cost of System Admin • Cost of Specialized personnel e.g. PostgreSQL administrator • Cost of proprietary hardware • Cost of MTTR (Downtime cost + Labor cost)
    28. 28. 28 Key Takeaways • Free software is NOT free • Software might require specialized skills/infrastructure • Downtime, often driven by MTTK is a huge part of TCO • Identify relevant inputs as you calculate your TCO © 2013 All rights reserved.
    29. 29. 29 Recommendations © 2013 All rights reserved. • The 4 things you can do to stem the tide • Reduce MTTK • Enable end-to-end, unified monitoring • Measure and understand the real TCO of your environment • Enable intelligent Capacity Planning and Infrastructure Optimization
    30. 30. 30 Capacity Planning the #1 cause of failures “What would you say are the three main causes of technology performance or availability issues in your environment today?” Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013 Base: 157 North American IT decision makers
    31. 31. 31 © 2013 All rights reserved. • Understand and follow your utilization rates and trends • Provide key input into your Capacity Planning & infrastructure optimization • Needs Unified Monitoring to be viable Right Capacity does not just happen
    32. 32. 32 Need to have historical perspective © 2013 All rights reserved.
    33. 33. 33 Key Takeaways • Capacity Planning is key to your service delivery • Monitoring tools must be leveraged to make capacity planning more intelligent © 2013 All rights reserved.
    34. 34. HOW CAN ZENOSS HELP? © 2013 All rights
    35. 35. 35 How can Zenoss Service Dynamics help? Resource Manager Impact Analytics ZenPacks •Bring extensibility to Zenoss platform •Add capability without rip & replace Resource Manager • Unified full-stack monitoring • Topology modeling and visualization • Large scale event processing • Multi-instance event aggregation Impact • Real time service dependency mapping and impact analysis • Automated root cause analysis Analytics • Service Level Reporting from a Single Dashboard. • Trends & Patterns to help Root Cause Analysis • Input for Capacity planning & infrastructure optimization ZenPacks
    36. 36. DEMO © 2013 All rights
    37. 37. 37 Key Takeaways © 2013 All rights reserved. • Datacenters complexity continues to grow, disruptions are common and alerts are not trusted • MTTK is a huge driver of Downtime, needs to be curbed • Without Unified Monitoring RCA, will continue to be a challenge • A internal TCO study will reveal REAL costs of your current solutions • Capacity Planning process is critical BUT needs help • Unified monitoring is Key!
    38. 38. 38 Q&A For more information: www.zenoss.com | blog.zenoss.com info@zenoss.com toll-free +1-888-936-6770
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