Bridging the Gap to Productivity Team Building Workshop and Leadership Training by Amb Juan

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The Author personally conducts the Lecture-Workshop in your Country. She lives in Tagaytay City, Philippines. To Reserve a Workshop Date in your Venue, please call her directly: Local (Philippines): 09295197788 or International: (63) 9266787938.E-mail: wellnesspilipinasinternational@gmail.com. E-mail: ambassadorzara@gmail.com

ARRANGEMENT & FEES:
Professional Fee: (Philippines): ₱10,000 per talk
Arrangement:
Organizer to fetch and bring back the Speaker in Tagaytay City
Hotel Accommodation and Plane Tickets c/o Organizer (for out-of-town)

INTERNATIONAL Professional Fee: $1,000 USD per talk
Hotel Accommodation and Plane Tickets c/o Organizer

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Bridging the Gap to Productivity Team Building Workshop and Leadership Training by Amb Juan

  1. 1. BRIDGING THE GAP TO PRODUCTIVITY LECTURE-WORKSHOP by Zara Jane Juan Barriers to Effective Communication Principles of Corporate Communications The Process of Solving Customers Problem
  2. 2. What are the Barriers to Effective Communication?
  3. 3. 5 Principles of Corporate Communications
  4. 4. PLAN • Measuring communication without a strategic communication plan in place is worse than useless. Deciding to • draw up this plan is your first move..
  5. 5. FIND INTERNAL CUSTOMER • Find your Internal Customer. (This person may be the CEO, the COO or the CFO.) • Your corporate communications department must have a single Internal Customer, and that person must be at the highest level of the organization..
  6. 6. IDENTIFY YOUR CRITIC • You must know who the person who has the power to demand results from you before you can learn the business
  7. 7. SOLVE INTERNAL PROBLEM • Don’t try to put communication at the top of your Internal Customer’s agenda. Find out what problems are already at the top of his or her agenda and base your communication strategy on solving those problems..
  8. 8. TALK SINCERELY • Always remember: The strategic value of communications will not be clear to your Internal Customer until you use communication to solve his or her problems..
  9. 9. How to Solve Your Customer’s Problem ource: Selling is a Team Sport by Eric Baron
  10. 10. Phase 1: POSITION THE SESSION • How? • Answer: Create a comfortable climate • Tip: • In a problem solving meeting, people need to hear the sound of their own voices as early as possible. ource: Selling is a Team Sport by Eric Baron
  11. 11. Phase 2: CLARIFY THE OBJECTIVES • How? • Answer: Task should be S - Specific A - Achievable on Deadline S - Statement not Question I - Independent Solution ource: Selling is a Team Sport by Eric Baron
  12. 12. Phase 3: REVIEW THE GROUND RULES • How? • Answer: • State specific guidelines & ground rules before meeting the problem • Explain the roles of the participants e.g.: – Problem-owner/s (complainer) – Facilitator (solution moderator) – Scribe (recorder of the process) ource: Selling is a Team Sport by Eric Baron
  13. 13. Phase 4: Analyze the Problem • How? • Answer: • Simplify the problem by defining it in simple terms. Your guide: “Less is More” ource: Selling is a Team Sport by Eric Baron
  14. 14. Problem Info Analysis (PIA) • Background events leading to the problem • Rationale for why it is a problem • Prior thoughts of the problem owner • Problem Owner’s hopes and expectations for the session ource: Selling is a Team Sport by Eric Baron
  15. 15. Phase 5: Generate Alternative Ideas • How? • Answer: • Brainstorming – Encourage free flowing of ideas & be brave to entertain new ideas & different perspective – In the process of brainstorming, suspend the evaluation of ideas completely – Participants should be tolerant, supportive & encouraging of one another’s idea/s – ource: Selling is a Team Sport by Eric Baron
  16. 16. Phase 6: Evaluate the Selected Idea/s • How? • Answer: • Find the Value of the Idea – The key is to find the value in the idea that on its face, isn’t yet a solution, and from there, develop it into a workable solution Source: Selling is a Team Sport by Eric Baron
  17. 17. Guidelines in Selecting Ideas • Problem owner selects the idea to develop • Selection of idea is done after hearing all ideas of the group • The group can decide with input from problem owner • The group can decide even without input from the problem owner • Ideas must be treated as dynamic entities rather than static • Avoid becoming defensive, tense, aggressive, cynical, or passive & to use the problem solving methodology to overcome objection • Remember reacting negatively to something new is cultural, not personal Source: Selling is a Team Sport by Eric Baron
  18. 18. Phase 7: Solution / Action Plan • How? • Answer: • Never leave a problem solving meeting without an action plan • State the solution / action plan – 1. what must be done? – 2. who should do it? – 3. when must it be completed? – 4. who will assist? Source: Selling is a Team Sport by Eric Baron
  19. 19. STORYBOARDING EXERCISE
  20. 20. OUT OF THE BOX
  21. 21. TEAM BUILDING

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