Faculty of Computer Science and Engineering
Roll No. 001; Reg. No. 00660
Faculty of Business Administration and Management
Date of submission: 27th May 2009
Term “E-Governance” refers
The interaction between government and
citizens and government and businesses
Internal government operations to simplify and
improve democray, government and business
aspects of Governance.
tives of E-
To support and simplify governance for all
parties; government, citizens and
In e-governance electronic means support
and stimulate good governance.
- overnance Several other terms are also commonly
used beside E-governance, including:
erm of E G
“E-mail" and “E-commerce," is the conduct of business on
the Internet, not only buying and selling but also servicing
customers and collaborating with business partners.
Digitally conveyed information and the political influence
exerted by citizens and business on the opinion-forming
processes of public – state and non-state – institutions
E-democracy refers to the processes and structures that
encompass all forms of electronic interaction between
Government and the Citizen.
The most common interactions in e-
governance, G2C, G2B and G2G, are
generally known as E- Governance
G2C (Government to Citizen)
G2B (Government to Business)
vo G E n A
G2G (Government to
E- Governance Model
Figure: E- Governance Model
- overnanc Phases According to Gartner, e-governance will mature
according to the following four phases-
Information → Presence
Interaction → Intake processes
Transaction → Complete transactions
Transformation → Integration & change
- overnanc Phases
Figure: E-Governance Phases
01. In the first phase, e-governance means being
present on the web, providing the public (G2C &
G2B) with relevant information.
02. In the second phase, the interaction between
government and the public (G2C & G2B) is
stimulated with various applications.
03. With phase three, the complexity of the
technology is increasing, but customer (G2C &
G2B) value is also higher.
04. The fourth phase is the when all information
systems are integrated and the public can get G2C
& G2B services at one (virtual) counter.
The model presented can serve as a
reference for governments to position
where projects fit in the overall evolution
of their e -governance implementation.
Project start Smart project
Scale fast Strategies
Think big Vision
Figure: E- Government Development
Political Challenges related to e-governance include
strategies and policies, laws and legislation, leadership,
decision making processes, funding issues, international
affairs, and political stability.
Social Challenges of related to e-governance are people,
(level of) education, employment, income, digital divide, rural
areas vs. cities, rich vs. poor, literacy, IT skills.
Economic Challenges related to e -governance are funding,
cost -savings, business models, e-commerce, spin-offs of e-
Technological Challenges involve software, hardware,
infrastructure, telecom, IT skilled people, maintenance, safety
and security issues.
Level of trust in government
The importance of government identity
Different levels of maturity
E - overnanc in
Honorable Prime Minister herself has put great emphasis
on identifying challenges in the implementation of nation-
wide E-Governance and on initiating pilot projects in
various sectors of the government through a project called
the Support to ITC Task Force (SICT).
Ministry of Finance has customized software for budget
planning, sensitivity analysis, impact analysis, financial
projections and various reports.
National Board of Revenue is computerizing the revenue
E - overnanc in
Both Dhaka and Chittagong Stock Exchange are highly
computerized and networked, allowing citizens to trade
with much more ease than before.
Ministry of Science and ICT creating web-sites containing
information about various ministries.
Ministry of Communication provides online searchable
database of contractor’s tenders and created a Project
Monitoring System for tracking progress of the projects.
?hs e da gna
Helps to increase investor confidence
Reduces scope for corruption
More efficient governance
More efficient services to citizens
Helps boost the private sector
Allows for decentralization of governance
c nan evo G Eyh W
Allows greater scope for integration
Allows learning from the past
Stimulates the local ICT industry
Makes ICT relevant to the masses
E-Governance can be defined as the application
of information and communication technology
(ICT) to improve the efficiency, responsiveness,
transparency, and accountability of government.
Quick development in E-Governance is now a time
demand for our country.