Sustainability Plan 03 02 09

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  • 1. Sustainability Plan PSC Environmental Services 2009 - 2011 Our vision is to be the recognized leader of sustainability in the environmental service industry. March 2, 2009
  • 2. PSC Sustainability Plan March 2, 2009 Table of Contents 1.0 Executive Summary ............................................................................................................ 1 2.0 Introduction......................................................................................................................... 2 2.1 Sustainability Vision Statement.................................................................................. 2 2.2 Sustainability Mission Statement................................................................................ 3 2.3 Implementation & Responsibilities............................................................................. 3 3.0 Background ......................................................................................................................... 5 4.0 Stakeholder Engagement .................................................................................................... 6 4.1 Communities ............................................................................................................... 6 4.2 Customers ................................................................................................................... 6 4.3 Employees................................................................................................................... 7 4.4 Government & Regulatory Agencies.......................................................................... 7 4.5 Industry and Trade Organizations............................................................................... 8 4.6 Vendors ....................................................................................................................... 8 5.0 Sustainability Goals ............................................................................................................ 9 5.1 Economic Goals .......................................................................................................... 9 Environmental Goals ........................................................................................................ 10 5.1.1 Sustainable Sourcing.................................................................................... 10 5.1.2 Energy .......................................................................................................... 11 5.1.3 Waste Management...................................................................................... 11 5.1.4 Emissions ..................................................................................................... 12 5.1.5 Service Offerings ......................................................................................... 12 5.1.6 Compliance .................................................................................................. 13 5.1.7 Transportation .............................................................................................. 13 5.1.8 Certifications................................................................................................ 14 5.2 Social Goals .............................................................................................................. 14 5.2.1 Employee Retention..................................................................................... 14 5.2.2 Occupational Health & Safety ..................................................................... 14 5.2.3 Training and Education................................................................................ 15 5.2.4 Workforce Diversity .................................................................................... 15 6.0 Sustainability Plan Metrics ............................................................................................... 16 6.1 Economic Metrics ..................................................................................................... 16 6.2 Environmental Metrics.............................................................................................. 16 6.3 Social Metrics ........................................................................................................... 19 7.0 Monitoring and Reporting................................................................................................. 21 7.1 Monitoring ................................................................................................................ 21 7.2 Reporting................................................................................................................... 21 7.2.1 Annual Sustainability Report....................................................................... 21 7.2.2 Reporting Responsibilities ........................................................................... 22 Resources ...................................................................................................................................... 23
  • 3. PSC Sustainability Plan March 2, 2009 1.0 Executive Summary PSC Environmental Services ("PSC") has drafted this Sustainability Plan (“Plan”) to strengthen our business and drive future success. At PSC, sustainability is a long-term strategic approach accounting for the company’s comprehensive impact on economic, environmental and social systems. Success is measured by the triple bottom line, “profit, planet, people”. Performance is defined not only by economic results but by environmental and social performance as well. The principals of sustainability are integrated into the policies and procedures that govern the company’s day-to-day activities and well as PSC’s long term vision. As a nationally recognized leader of hazardous and non-hazardous waste management and environmental services, PSC has crafted a sustainability program that greatly enhances the company’s triple bottom line through: increasing efficiencies that reduce operating costs, growing our business by providing sustainable solutions for our clients, and promoting improved social conditions within the company and throughout the communities we serve. One of the key challenges of sustainable development is that it demands new and innovative choices and ways of thinking. PSC addresses this challenge through our comprehensive Sustainability Plan. This Plan demonstrates the organization’s commitment to the continued success of our business, our clients, our employees and the communities in which we operate. The Plan is a three-year plan covering the time period of January 1, 2009 through December 31, 2011. The plan provides an integrated approach to improving PSC’s triple bottom line by framing goals and objectives of multiple disciplines in a unified sustainability perspective. The plan includes fifteen goals covering thirteen disciplines. Thirty-five individual metrics are quantified and tracked to measure progress in achieving our goals. The Plan details specific action items and timelines for accomplishing each goal. The plan introduces new initiatives such as carbon foot printing, green sourcing, and securing third party sustainability certifications. Routine reporting on the progress of PSC’s sustainability program ensures accountability and fosters efforts of continuous improvement. As stated in the plan, PSC issues an annual report (June 1 of each year reporting the previous calendar year) under international standards set by Global Reporting Institute. Internal quarterly reports summarize progress, challenges and successes. The Plan is a living, working document. The plan will be revised throughout its three-year term to address new developments in sustainability, technology, and the marketplace. Page 1
  • 4. PSC Sustainability Plan March 2, 2009 2.0 Introduction PSC was built on a foundation of innovation, ingenuity and a desire to be recognized as the forerunner in the environmental services industry. Today’s marketplace demands a comprehensive approach to environmental management, cutting edge technology, and visionary leadership. One of PSC’s tools for achieving a sharper competitive advantage and leading innovation is the Sustainability Plan. What is sustainability? At PSC, sustainability is a long-term strategic approach accounting for the company’s comprehensive impact on economic, environmental and social systems. Success is measured by the triple bottom line, “profit, planet, people”. Performance is defined by financial results as well as environmental and social performance. Sustainability is driving a paradigm shift in our industry from the old mantra of “cradle-to-grave” waste management to a new model of cradle-to-cradle resource management. In other words, resources are managed in a way that no longer creates waste for disposal, the “grave”, but returns resources back into the production loop- a new “cradle”. Focusing on sustainability is an ongoing process of implementing solutions to strengthen our business, conserving resources to protect the environment and enriching our workforce and the communities we serve. The principals of sustainability are integrated into the policies and procedures that govern the company’s day-to-day activities as well as PSC’s long-term vision. Purpose of this plan PSC’s Sustainability Plan (“Plan”) states the company’s commitment to leadership in sustainability. The Plan demonstrates the organization’s commitment to the continued success of our business, our clients, our employees and the communities in which we operate. Through the Plan, PSC has created a roadmap for implementing sustainable economic, environmental and social business practices in every aspect of our operations by engaging a wide array of stakeholders. 2.1 Sustainability Vision Statement Our vision is to be the recognized leader of sustainability in the Environmental Service Industry. Page 2
  • 5. PSC Sustainability Plan March 2, 2009 2.2 Sustainability Mission Statement PSC will accomplish sustainability in all aspects of its business. We will measure success by the triple bottom line: economic, environmental and social performance. We will improve the performance in all elements of triple bottom line for PSC, our clients, vendors and other stakeholders by:  Being the first company in our industry to offer our clients 100% recycling options for hazardous and non hazardous waste management.  Reducing the company’s carbon footprint by 10% from 2007 to 2012.  Leading the industry in sales growth and profitability.  Investing in the personal growth of our team.  Investing in improving the communities in which we live. 2.3 Implementation & Responsibilities The Chief Executive Officer, Vice Presidents and Directors are responsible for integrating the Plan into the decision-making process, executing business policies and procedures, and supporting reasonable efforts in achieving sustainability. PSC’s Director of Sustainability is responsible for the Plan including implementation, update, monitoring and reporting. Annual sustainability reports are drafted and distributed by the Director of Sustainability. Refer to Section 7.0 Reporting and Monitoring of the Plan for further details. The Director of Sustainability orchestrates a cohesive effort across business units and functional departments in achieving sustainability as outlined in this plan. Director of Sustainability Sue Bruning sbruning@PSCNow.com 419.304.9162 Page 3
  • 6. PSC Sustainability Plan March 2, 2009 Division and department heads support the Director of Sustainability in carrying out initiatives, policies and procedures in accordance with the Plan. Performance Support Title Principal Personnel Economic Curtis Mason Vice President, Finance Environmental Sustainable Sourcing Craig Keller Vice President, Strategic Sourcing Energy Sue Bruning Director of Sustainability Waste Management Sue Bruning Director of Sustainability Service Offerings Lou O’Brien Vice President, National Programs Compliance Gary Crueger Director, Environmental, Health and Safety Paula McLemore Vice President, Environmental, Health and Safety Transportation Ed Zielinski Senior Vice President, Transportation & Strategic Sourcing Certifications Sue Bruning Director of Sustainability Social Employee Retention Charles Niederhofer Director, Human Resources, Environmental Services Mary Ellen Coombe Sr. Vice President of Human Resources and Administrative Services Occupational Health & Gary Crueger Director, Environmental, Health and Safety Safety Paula McLemore Vice President, Environmental, Health and Safety Training & Education Gary Crueger Director, Environmental, Health and Safety Mary Ellen Coombe Sr. Vice President of Human Resources and Administrative Services Workforce Diversity Charles Niederhofer Director, Human Resources, Environmental Services Mary Ellen Coombe Sr. Vice President of Human Resources and Administrative Services Individual ad-hoc committees are formed to focus on specific issues or initiatives. Theses committees are comprised of personnel from a variety of disciplines within the company. The Green Team – This committee was established to benchmark, promote, and track environmental improvements at individual PSC locations across the United States. The committee is comprised of personnel from a wide variety of disciplines, levels and locations. The committee’s activities are aligned with the company’s Sustainability Plan. Page 4
  • 7. PSC Sustainability Plan March 2, 2009 3.0 Background Over the past decade, companies have shifted their environmental focus from traditional legislative-driven concerns to more forward-thinking issues of sustainability. It is increasingly more common for businesses to issue statements of their triple bottom line which include traditional economic performance as well as environmental and social performance. PSC is dedicated to upholding the highest ethical standards throughout our operations. We believe that we are all individually accountable for our actions as we interact with our co- workers, clients, suppliers, shareholders, agencies and communities. To this end, PSC created its first Sustainability Plan in 2009. PSC is leading the charge in the environmental services industry through the creation of the Plan. The Plan has been designed to ensure that environmental stewardship is integrated into the decision making and operating practices of all PSC business lines. Page 5
  • 8. PSC Sustainability Plan March 2, 2009 4.0 Stakeholder Engagement Stakeholders are groups, individuals or other entities that are affected by or have a vested interest in an organization’s activities. A channel of engagement is a means of communication between PSC and its various stakeholders. PSC recognizes the interests and expectations of a variety of stakeholders in achieving sustainability. Through on-going efforts, PSC uses a wide variety of channels of engagement to solicit input and feedback that helps us understand the expectations and interest of our stakeholders. Additionally, the stakeholder engagement process serves as a tool for communicating PSC’s sustainability goals, initiatives and results. The most important means of communicating the organization’s commitment to sustainability is through personal accountability; in other words, living the example. PSC believes that everyone is a stakeholder. The following sections describe PSC’s primary stakeholders and channels of engagement with these stakeholder groups. 4.1 Communities PSC’s Environmental Services currently operates in 43 locations, including the Houston, Texas corporate headquarters. The number of operating locations is expected to change periodically. The Plan is updated to reflect these changes. Channels of Engagement  Charitable events  Charitable contributions  Household Hazardous Waste (HHW) collection programs  School HHW programs  Green building efforts in partnership with local property management groups  Community care programs sponsored by local home owner associations  Education and training programs 4.2 Customers PSC services every major industry sector including, but not limited to: automotive, chemical, food & beverage, government, manufacturing, oil & gas, pharmaceutical, utilities, pulp & paper, petrochemical, retail and transportation. Channels of Engagement  Customer service  Service metrics reports  Customer publications and presentations  Customer satisfaction surveys  Active participation in professional organizations  Attendance at conferences, forums and workshops  Website  Education and training programs Page 6
  • 9. PSC Sustainability Plan March 2, 2009 4.3 Employees As of July 2008, PSC Environmental Services employs approximately 1200 personnel. Channels of Engagement  Employee newsletter  Employee publications  Employee meetings  Internal employee communications  PSC Intranet  Committees and workgroups  Safety Watch cards  Ethics Hotline  Education and training programs 4.4 Government & Regulatory Agencies PSC interacts with numerous governmental and regulatory agencies including US Department of Labor, Occupational Safety and Health Administration (OSHA), US Environmental Protection Agency (EPA), US Department of Transportation (DOT), and various state and local agencies regarding employee health and safety, environmental compliance and transportation. Channels of Engagement  Meetings, conferences, workshops  Environmental, Health & Safety Council(s)  State & Local Emergency Planning Committees  State or Local Certification Advisory, e.g. VPP  Emergency Response Drills & Team Participation  Community Partnerships  Transportation (Truck) Rodeo Events Page 7
  • 10. PSC Sustainability Plan March 2, 2009 4.5 Industry and Trade Organizations Employees represent PSC in various national, state and local levels including, but not limited to:  Aerospace Industries Association (AIA)  Air and Waste Management Association (AWMA)  American Institute of Chemical Engineers (AIChE)  California Waste Association (CWA)  Cement Kiln Recycling Coalition (CKRC)  International Facilities Management Association (IFMA)  Institute of Hazardous Materials Management (IHMM)  National Petroleum Refiners Association (NPRA)  National Recycling Coalition (NRC)  North American Hazardous Materials Management Association (NAHMMA)  Product Stewardship Institute (PSI)  Solid Waste Association of North America (SWANA)  Water Environment Federation (WEF) Channels of Engagement  Board meetings  Active participation in association events - meetings, conferences, workshops, etc  Leadership roles  Education and training programs 4.6 Vendors PSC works with a broad network of both upstream and downstream vendors and suppliers who provide goods and services that allow PSC to carry out its routine business operations. Channels of Engagement  Audits and site visits  Supplier diversity program Page 8
  • 11. PSC Sustainability Plan March 2, 2009 5.0 Sustainability Goals The goals of PSC’s Sustainability Plan have been established with guidance from The Global Reporting Initiative’s (GRI’s) G3 Sustainability Reporting Guidelines. The goals are organized into three principals: economic, environmental, and social. Under each principal, the Plan details goals covering a number of subcategories. For each goal, at least one action item is identified to assist in accomplishing the goal. Additionally, specific metrics are associated with each goal and are used to assess and track the company’s performance. PSC’s sustainability metrics are detailed in Section 6.0 Sustainability Plan Metrics. 5.1 Economic Goals Goal Action Items Estimated Completion Lead the environmental service Uniform implementation of Goodwill Q4 2009 industry in sales growth and Program across all ESD locations, profitability. including full participation at all levels: Vice President, Regional Manager, Regional Sales Manager, Location Manager, Sales Representative and Customer Service Representative. Implement standard price and cost Q1 2010 structures and energy & insurance (E&I) recovery fee. Update Service Metrics program to Q2 2010 include a customer satisfaction survey component, formalize a continuous improvement plan that partners top achievers with underperformers, and formalizing a recognition plan for top achievers. Refer to economic metrics Page 9
  • 12. PSC Sustainability Plan March 2, 2009 Environmental Goals 5.1.1 Sustainable Sourcing Goal Action Estimated Completion Reduce environmental impact of Develop vendor audit process to verify Q1 2009 company sourcing through claims of sustainability such as supply chain management and “recycled”, “environmentally friendly”, product choices. “carbon neutral”, “certified”, etc. Develop comprehensive Container Q1 2009 Management Program to address purchase of reconditioned containers, use of recertified containers, and end- of-life management for all packaging materials (i.e. pallets, liners, absorbent, inner containers, etc). Pilot vendor sustainability audit for Q4 2009 limited group of vendors. Develop and implement Green Q1 2010 Sourcing Program that provides criteria for purchasing decisions based on environmental impact including but not limited to: recycled content, use of renewable resources, and end-of-life management. Develop and implement Green Q1 2010 Sourcing Program that provides criteria for “PSC preferred sustainability partners” including, but not limited to: formal sustainability program and reporting, sustainability- related third party certification, participation in sustainability related programs such as Climate Leaders, Smartway, Green Lodging, ISO 14000, etc. Fully implement vendor sustainability Q4 2011 audit to all applicable vendors. Maintain and make available to all ESD Ongoing employees the list of “PSC preferred sustainability partners”. Refer to sourcing metrics 5.1.2 Page 10
  • 13. PSC Sustainability Plan March 2, 2009 Energy Goal Action Items Estimated Completion Convert all incandescent light to energy- Q4 2009 efficient compact fluorescent lights (CFLs). Install mercury-free programmable thermostats Q4 2009 in all ESD locations, offer incentive for home- based employees to do the same. Include Energy Star certification criteria in Q1 2010 Green Sourcing Program. Identify and implement energy reduction Q4 2010 measures at each ESD location through the Green Team audit program. Install solar panels at ESD locations where Q4 2011 determined economically and logistically feasible. Invest in alternative energy sources at ESD Q4 2011 locations where determined economically and logistically feasible. Refer to energy metrics 5.1.3 Waste Management Goal Action Items Estimated Completion Reduce environmental Implement in-house recycling programs at all Q2 2010 impacts of waste ESD locations to address office-generated management practices for wastes including but not limited to: beverage both internally generated containers, paper, toner & ink cartridges, wastes and customer cardboard, cell phones, batteries, and generated wastes. electronics. Identify and approve new technologies and On Going facilities that utilize top-tier management methods. Enter into strategic partnerships where feasible in order to competitive, value- added waste management options to our clients. Prioritize waste streams by volume currently Annual managed through landfill and incineration. Research environmentally-preferred disposal options for these streams. Page 11
  • 14. PSC Sustainability Plan March 2, 2009 Goal Action Items Estimated Completion Protect human health and Identify operational activities from which there Annual the environment through is a greater likelihood of spills. systematic effort to avoid Enhance training to emphasize recognition and Annual spills of hazardous mitigation of potential leak / spill risk. Include materials. container integrity assessments and appropriate corrective actions (e.g., inspection of gaskets, tightness of bungs and rings, awareness of corrosion effects, proper overpacking procedures), bulk material operations (e.g., transport container and tank practices, hose management), and transfer proficiency to minimize container mishaps (e.g., dropping, spearing with fork-lift, etc). Refer to waste management metrics 5.1.4 Emissions Goal Action Estimated Completion Achieve significant Join EPA Climate Leaders Program. Q1 2009 reduction in carbon Establish credible baseline measurement of Q1 2010 footprint. carbon footprint Set aggressive reduction goal and develop Q2 2010 – implementation plan and document progress. On-going Refer to emissions metrics 5.1.5 Service Offerings Goal Action Estimated Completion Become a true partner in Conduct client surveys to identify Annual sustainability by sustainability needs and concerns. Develop providing service service offerings based on responses. offerings consistent with Participate in client workgroups addressing Annual PSC’s commitment to sustainability issues. sustainability. Offer educational workshops on sustainability Quarterly and the benefits of partnering with PSC for current and potential clients. Develop recognition program for clients who Q2 2010 choose sustainable waste management options (recycle, waste-to-energy, beneficial reuse). Provide clients with 100% Identify and approve new technologies and On Going recycling opportunity for facilities that utilize top-tier management their waste streams. methods. Enter into strategic partnerships where feasible in order to provide competitive, value-added waste management options to our clients. (refer to 5.1.3.) Refer to service offerings metrics Page 12
  • 15. PSC Sustainability Plan March 2, 2009 5.1.6 Compliance Goal Action Estimated Completion Safeguard and protect Ensure employees are knowledgeable about On going human health and the applicable environmental regulations and environment through permit conditions. Train our employees to compliance with all expand their knowledge and awareness of the applicable environmental importance of environmental compliance and laws and regulations. related operating procedures. Create an organizational culture that instills an On going exemplary attitude and fosters behavior that prioritizes the protection of human health and the environment. Refer to compliance metrics 5.1.7 Transportation Goal Action Estimated Completion Roll out Red Prairie software to all Q4 2009 Environmental Service Division locations to increase efficiency in transportation routes and reduce total miles driven. Establish alternative fuel purchasing/lease Q2 2009 criteria for capital expenditures of fleet vehicles. Purchase/lease alternative fuel vehicles when economically and logistically feasible. Develop and implement written policy on Q1 2010 vehicle idling. Establish tracking system for company-wide Q1 2010 fuel consumption. Offer employee incentive for hybrid and high- Q1 2010 efficiency vehicles under company vehicle use agreement. Secure supplier agreement for re-refined oil, Q1 2010 utilize for all in-house fleet maintenance. Request use of re-refined oil for all contracted Q1 2010 fleet maintenance. Refer to transportation metrics Page 13
  • 16. PSC Sustainability Plan March 2, 2009 5.1.8 Certifications Goal Action Estimated Completion Enhance sustainability efforts Join EPA Climate Leaders Program. Q1 2009 through third party Conduct feasibility study for ISO 14001 Q4 2010 certification of related certification. programs. Identify and prioritize additional Annually certification opportunities. Refer to certification metrics 5.2 Social Goals 5.2.1 Employee Retention Goal Action Estimated Completion Provide a stable workplace Review employee turnover rates with Monthly and increase employee management during monthly operating satisfaction by investing in review meetings. human and intellectual capital. Communicate benefits statistic to Monthly appropriate parties. Present the benefits statistic in a more visible manner with financial review data. Gather information regarding reasons for Q1 2009 terminations. Analyze for trends and potentially use to improve working conditions. Implement "targeted selection" training Q4 2009 for managers to improve the new hire selection process. Establish process to ensure that all Q4 2009 employees receive a performance review annually. Refer to employee retention metrics 5.2.2 Occupational Health & Safety Goal Action Estimated Completion Eliminate occupational illness Continuous improvement of existing Annual and injury. safety program, Safe On Purpose, including annual review through statistical analysis. Refer to occupational health and safety metrics 5.2.3 Page 14
  • 17. PSC Sustainability Plan March 2, 2009 Training and Education Goal Action Estimated Completion Adapt to changing work Develop and implement a training plan that Q4 2009 environment, promote outlines required and optional courses for employee satisfaction and employees by employee category. Include improve organizational both technical and professional skills performance by providing courses. Include regular review and update personal and professional of plan to ensure courses advancements in development opportunities for technology and the professional workplace. employees. Communicate benefits of educational Q4 2009 reimbursement program to eligible employees. Newsletter and intranet to be utilized. Maintain training records for all employees Q4 2010 in centralized database. Refer to training and education metrics 5.2.4 Workforce Diversity Goal Action Estimated Completion Improve diversity in Communicate and execute the commitments Q1 2010 management of Affirmative Action Plans, i.e. communications, training, recruiting sources, community outreach, etc. Improve diversity in overall Communicate and execute the commitments Q1 2010 workforce. of Affirmative Action Plans, i.e. communications, training, recruiting sources, community outreach, etc. Refer to workforce diversity metrics Page 15
  • 18. PSC Sustainability Plan March 2, 2009 6.0 Sustainability Plan Metrics In order to monitor progress and measure our success in achieving the sustainability goals stated in Section 5.0 Sustainability Goals, PSC identified appropriate metrics for each goal. The calendar year 2007 serves as the baseline year for comparison of progress as this is the most recent year for which complete data was available when the Plan was drafted. 6.1 Economic Metrics Goal Metric 2007 Baseline Economic Lead the environmental 1. DSO < 50 days 65 Days service industry in sales 2. 10% organic growth in net Net Revenue $216,623,824 growth and profitability. revenue measured by cumulative annual growth rate (CAGR) 3. 20% EBITDA increase measured 12.7% before corporate allocations by cumulative annual growth rate (CAGR) 6.2 Environmental Metrics Goal Metric 2007 Baseline Sustainable Sourcing Reduce environmental 1. By 2011, fifteen percent (15%) of 11.31% 2 impact of company purchasing dollars1 are spent on sourcing through supply recycled products. chain management and product choices. 2. By 2011, fifteen percent (15%) of Zero vendors identified based on third party vendors/suppliers3 sustainability practices. including waste management facilities, are identified as “PSC preferred sustainability partners” based on their sustainability practices. NOTES- 1. Spend on the following items are not subject to recycled criteria and will be subtracted from the total purchasing dollars: labor; sub-contractors; emergency responders; equipment purchases and rentals; transportation; disposal; utilities; regulatory required specifications and temporary labor. 2. Recycled content purchasing not tracked in 2007. Major procurement of recycled content was through fiber containers and reconditioned drums. Quantities of fiber and recon drums estimated through drum usage survey. These items will serve as 2007 baseline. $3,034,444 fiber and recon containers / $26,824,124 adjusted spend. 3. Allocation to be implemented according to the following schedule: 2009 -5%, 2010- 10%, 2011- 15%. Minimum annual spend threshold of $25,000 for vendor/supplier to be subject to sustainability audit. Page 16
  • 19. PSC Sustainability Plan March 2, 2009 Goal Metric 2007 Baseline Energy Reduce the company’s 1. Reduction in direct energy To be determined through Climate environmental footprint intensity to be determined through Leaders program through increased energy Climate Leaders program (energy efficiency and use of sources include: coal, natural gas, alternative energy sources. petroleum derived fuel, biofuels, ethanol, hydrogen, electricity). 2. By 2011, ten percent (10%) of Zero alternative energy usage the Environmental Service Division’s total energy consumption derived from alternative energy sources. Goal Metric 2007 Baseline Waste Management Reduce environmental 1. By 2011, one hundred percent 81% of ESD facilities recycle at impacts of waste (100%) of ESD facilities have active least one waste stream. management practices for in-house recycling programs for 63% of facilities recycle 2-5 waste both internally generated office-generated waste. streams. wastes and customer 2. By 2011, seventy five percent PENDING DATA ANALYSIS generated wastes. (75%) of hazardous and universal waste is managed through top tiers of waste management hierarchy- recycling, reuse, alternative fuel, treatment. Protect human health and 1. Zero (0) recordable significant 6 incidents involving RQ, NOV or the environment through spills annually. (definition: RQ fine systematic effort to avoid involved, NOV or fine issued). spills of hazardous materials. Goal Metric 2007 Baseline Emissions Achieve significant 1. Climate Leader approved To be determined through Climate reduction in carbon reduction goal (to be determined) of Leaders program footprint. energy intensity by 2020. Page 17
  • 20. PSC Sustainability Plan March 2, 2009 Goal Metric 2007 Baseline Service Offerings Become a true partner in 1. In response to client feedback, roll Zero offerings based on sustainability by providing out at least three new service sustainability platform service offerings offerings or events per year focused consistent with PSC’s on sustainability. commitment to 2. Active participation in at least Zero participation in client work sustainability. two client workgroups addressing groups sustainability issues. 3. Conduct quarterly educational Zero workshops offered workshops on sustainability and the benefits of partnering with PSC for current and potential clients. Provide clients with 100% 1. Add 10 new outlets, annually, for Zero recycling opportunity for waste streams previously managed their waste streams. through non-recycle or non-reuse management method. Goal Metric 2007 Baseline Compliance Safeguard and protect 1. Zero agency decisions of non- 13 inspections resulting in notice of human health and the conformance with environmental violation (NOV) or fine. environment through laws or regulations. compliance with all applicable environmental laws and regulation and the federal, state and local levels. Page 18
  • 21. PSC Sustainability Plan March 2, 2009 Goal Metric 2007 Baseline Transportation Minimize the 1. By 2011, twenty three percent 2,362,368 total miles driven environmental impacts of (23%) total reduction in miles driven (estimated, Environmental Service PSC’s transportation per revenue dollar. Div) activities. Revenue: $216,623,824 Miles : Revenue: 0.0109 miles / dollar 2. By 2011, three percent 3% of Zero fleet vehicles operating on company-owned or leased fleet alternative fuel sources. vehicles operate on diesel-alternative fuel sources such as electric hybrid, flex fuel, compressed natural gas, biodiesel, etc. 3. By 2011, twenty-five percent 1,351,763 gallons of fuel (25%) reduction in fuel consumption (Environmental Service Div) from company miles driven Revenue: $216,623,824 (includes internal fleet and rentals Gallons : Revenue: 0.0062 gallons / for heavy equipment, trucks, and dollar passenger vehicles). 4. By 2011, utilize re-refined oil in Zero fleet vehicles operating on re- twenty five percent (25%) of refined oil. company-owned or leased fleet vehicles. 5. By 2011, reduce average age of Box Truck- 7.2 years fleet to 5 years. Tractors- 9 years Pick Up Truck- 6.1 years Certifications Enhance sustainability 1. Full enrollment in EPA’s Climate No participation efforts through third party Leader’s program, including annual certification of related reporting. programs. 2. By 2011, secure at least one No certifications additional sustainability-related third party certification. 6.3 Social Metrics Goal Metric 2007 Baseline Employee Retention Provide a stable 1. Reduce employee turnover rate Total turnover rate 32.6% workplace and increase by ten percent 10% (annualized) of employee satisfaction by total workforce. investing in human and 2. Entire ESD workforce receives Approximately 40% of ESD intellectual capital. annual performance review. employees received review in 2007. 3. Benefits package comprises 28% 28% of total payroll of payroll dollars. Page 19
  • 22. PSC Sustainability Plan March 2, 2009 Goal Metric 2007 Baseline Occupational Health & Safety Eliminate occupational 1. Zero workplace fatalities 0 illness and injury 2. Zero lost workday case injuries 4 involving days away from work 3. Zero total OSHA recordable 19 injuries Goal Metric 2007 Baseline Training and Education Adapt to changing work 1. Provide an average of 45 hours of Average: 36.33 environment, promote training per year per employee. Extreme: 92.83 employee satisfaction and 2. Increase number of employees 5 ESD employees participate improve organizational participating in educational performance by providing assistance program. personal and professional development opportunities for employees. Goal Metric 2007 Baseline Workforce Diversity Improve diversity in 1. 21% representation of women in 19% management management. 2. 22% representation of minorities 20% in management. Improve diversity in 1. 22% representation of women in 21% overall workforce total workforce. 2. 43% representation of minorities 42% in total workforce. Page 20
  • 23. PSC Sustainability Plan March 2, 2009 7.0 Monitoring and Reporting Routine monitoring and reporting of the Plan implementation process ensures accountability and fosters efforts of continuous improvement. The Plan is a roadmap whose framework includes broad goals and specific action items with timelines for achieving those goals. In addition, the framework includes metrics for measuring the individual success of the plan’s implementation. These metrics are closely monitored on a routine basis and the results reported to interested stakeholders. 7.1 Monitoring The Plan details specific metrics in Section 6.0 Sustainability Plan Metrics. These metrics are monitored and documented on a routine basis by the support personnel detailed in Section 2.4 Implementation & Responsibilities. The status of each metric is reported to the Director of Sustainability. Highlights of achievements as well as challenges in the Plan implementation are presented in quarterly reports prepared by the Director of Sustainability. The Director of Sustainability oversees routine internal auditing of PSC locations to ensure:  Employee awareness and participation in Plan initiatives  Location implementation of Plan initiatives  Local tracking, monitoring and record keeping of designated Plan metrics The Plan is a living, working document. The plan is revised throughout its three year term to address new developments in sustainability, technology, and the marketplace. 7.2 Reporting PSC promotes the Plan and communicates results to its client base through annual reporting, web-based marketing materials, presentations and client meetings. PSC prepares routine reporting on the progress of the Plan implementation. Quarterly reports are drafted for internal purposes. The Annual Sustainability Report (Report) includes details on all of PSC’s sustainability efforts. The Report is made available to both internal and external stakeholders. 7.2.1 Annual Sustainability Report PSC prepares an annual sustainability report (Report). The Report is based upon the Global Reporting Initiative’s (GRI) Sustainability Reporting Guidelines. As requested in the GRI guidelines, PSC notifies the organization upon release of the Report. Page 21
  • 24. PSC Sustainability Plan March 2, 2009 Frequency The first report is issued no later than June 1, 2010 and includes data from the 2009 calendar year. Thereafter, PSC releases an annual sustainability report no later than June 1 each year including data from the previous calendar year. Access PSC’s Report is available to all interested stakeholders via the company website. Hard copies are printed in limited quantities and available only upon request. Press releases and other marketing materials regarding the Report are distributed at the discretion of senior management. 7.2.2 Reporting Responsibilities The Director of Sustainability oversees all sustainability reporting activities. Functional Groups Individual ad-hoc committees are formed to focus on specific issues or initiatives throughout the year. Theses committees are comprised of personnel from a variety of disciplines within the company. Quarterly Progress Reports The Director of Sustainability is responsible for preparing quarterly reports documenting on-going progress, including success and challenges, of the Plan. Quarterly progress reports are released internally within thirty (30) days of each calendar quarter’s end. Q1 Progress Report April 30 Q2 Progress Report July 31 Q3 Progress Report October 31 Q4 Progress Report January 31 Annual Sustainability Report The Director of Sustainability is responsible for preparing the Report. Page 22
  • 25. PSC Sustainability Plan March 2, 2009 Resources 1. Global Reporting Initiative http://www.globalreporting.org/Home 2. U.S.E.P.A. Climate Leaders Program http://www.epa.gov/stateply/ 3. U.S.E.P.A. Smartway Program http://www.epa.gov/smartway/ 4. Green Lodging a. http://www.greenhotels.com/index.htm b. http://www.dep.state.fl.us/greenlodging/ c. http://www.ciwmb.ca.gov/EPP/greenlodging/ d. http://www.deq.virginia.gov/p2/lodging/ e. http://www.vtgreenhotels.org/ f. http://www.environmentallyfriendlyhotels.com/ g. http://www.visitmaine.com/plan/environment/ 5. ISO 14000 http://www.iso.org/iso/management_standards.htm 6. U.S.E.P.A. Energy Star Program http://www.energystar.gov/ Page 23