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ZOOM Quality Management Suite 5.1 release notes
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ZOOM Quality Management Suite 5.1 release notes

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See what's new in our latest released version of ZQM.

See what's new in our latest released version of ZQM.

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ZOOM Quality Management Suite 5.1 release notes ZOOM Quality Management Suite 5.1 release notes Presentation Transcript

  • ZQM 5.1 – WHAT’S NEWProduct UpdateMay 2013, Product department
  • Media Lifecycle Management Enhancements(Phase 1)Universal Player EnhancementsJTAPI FixesScreenREC EnhancementsBackup and Restore of ConfigurationCall Supervision SupportSpeechREC EnhancementsNEW FEATURES
  • SpeechREC enhancements of MLM Tools -synchronization of speech tags and phrases, synchro,relocation and delete of index filesMonitor Disk Space - a tool for monitoring disk spaceusage with alerting functionalityMEDIALIFECYCLE MANAGEMENTENHANCEMENTS (PHASE 1)
  • DISK SPACE MONITOR
  • UNIVERSAL PLAYER ENHANCEMENTSImproved Universal Player integration in Evaluation Formand Grading Form – full set of features available
  • UNIVERSAL PLAYER ENHANCEMENTSEnhanced Advanced modeStart SelectionEnd SelectionClear SelectionZoom to FitZoom InZoom Out
  • UNIVERSAL PLAYER ENHANCEMENTSTag content visualization on mouse-over
  • UNIVERSAL PLAYER ENHANCEMENTSTag content visualization on mouse-over• Interaction Separators display call segment information• Red separator for gaps longer than 30 seconds
  • EXPORTAUDIO FROM INTERACTION SCREEN
  • JTAPI FIXESFixes for Cisco JTAPI failover issue• Solves JTAPI failover issue CSCub77860 - "Failed toadd call observer properly when provider out of service"Support Observing of Device Profiles• Simplified configuration for customers using ExtensionMobility
  • SCREENREC ENHANCEMENTSNew communication protocol between Capture Client andScreenREC Server which:• Solves possible problems caused by network issues• Strengthens stability of the Capture Client• Allows future enhancements (Live Screen Monitoring)
  • BACKUPAND RESTORE OF CONFIGURATIONBackup of complete server configurationRestore to the current version including configurationparameters migration
  • SPEECHREC BACKEND ENHANCEMENTSConfigurable minimum confidence threshold for voice tagsVoice tags linked to source audio fileSlave servers support search and index functionality• Fully scalable solution
  • CONTACT USNorth America761 Old Hickory Blvd, Suite 201Brentwood, TN 37027, USAPhone: +1 615-435-3575Email: sales-us@zoomint.comRussian Federation17B, Butlerova streetMoscow, 117146, RussiaPhone: +7 495 967 9079Email: sales-ru@zoomint.comMiddle EastDubai Media City, Building 8, Office 55P.O.Box 214371 Dubai, UAEPhone: +971 (43) 671-125Email: sales-me@zoomint.comEurope HQKarolinská 650/1, Danube HousePrague 8, 186 00, Czech RepublicPhone: +420 222 554 111Email: sales-eu@zoomint.comwww.zoomint.comUkraine25, Petra Sahaidachnoho street
Kyiv, UkrainePhone: +380 50 3536307Email: sales-ru@zoomint.com