Business appearance & professional etiquette- basics of image building

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Sharing of knowledge based on readings and real life experiences way back from my times as a student until now as a new entrepreneur

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Business appearance & professional etiquette- basics of image building

  1. 1. By Zaini Abdul Wahab
  2. 2. Key elements TO SHAPE YOUR REPUTATION Reflect your APPEARANCE,BEHAVIOUR, CONDUCT & VERBAL-NON VERBAL COMMUNICATION Impressions shaped by DAILY ACTIONS,COMMON PRACTICES & FOUNDATION PRINCIPLES Affects public perception with our goal to CREATE POSITIVE & ENDURING IMPRESSION PROFESSIONAL IMAGE
  3. 3.  To understand common human perception & basic of elements in image building  To have basic understanding of professional acceptable attitudes & mannerisms
  4. 4. We often mix or comfortable with people who are with “similar” types of attire with us Women tend to be more fashion conscious compare to men Men often being misunderstood whenever they tried new fashion especially for middle aged men Good professional appearance strongly related with higher ranks/positions
  5. 5. Quality of work Responsiveness & Customer Service Accountability Overall presentation Communication  Verbal  Written Listening ability Social networking person Reputation
  6. 6.  Dress to impress – your image matters  Sharpen your social skills  Get a mentor  Build your personal brand – stand out with distinction  Grow and nurture network  Be likeable-adopt positive attitude
  7. 7.  Do not ignore unwritten rules › Can create win-win results › Be observant › Gather information from experienced & trusted people from within  Do not be inflexible  Do not misrepresent yourself › Trust & integrity as guiding principles  Do not shirk responsibility or point fingers
  8. 8. Identify troubling conditions/ situations Become aware of thoughts & beliefs Challenge negative /inaccurate thinking Adjust your thoughts &beliefs
  9. 9. All-or- nothing thinking Mental filtering Converting positives into negatives Jumping to negative conclusions Mistaking feelings for facts Self put- downs
  10. 10. ADJUST YOUR THOUGHTS & BELIEFS Use hopeful statements Forgive yourself Avoid 'should' & 'must' statements Focus on the positive/strengths Relabeling upsetting thoughts

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