EQ & Leadership
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EQ & Leadership

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Being a more effective leader through developing your emotional intelligence.

Being a more effective leader through developing your emotional intelligence.

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EQ & Leadership EQ & Leadership Presentation Transcript

  • Emotional Intelligence & Leadership CPP Asia Pacific Presented by
  • Session Overview What is Emotional Intelligence The Bar-On EQ Framework EQ Skills in Leadership EQ Assessment and Discussion Activities EQ & MBTI Links
  • What is Emotional Intelligence? A set of emotional and social skills that collectively establish how well we: • Perceive and express ourselves • Develop and maintain social relationships • Cope with challenges • Use emotional information in an effective and meaningful way A predictor of success in life and work
  • Why do emotions matter ? Because emotions influence and change the way we think and perform
  • MacLean’s Triune Brain Theory Executive Functioning (‘Thinking Brain’ ) Neo-mammalian ReptilianLimbic System (‘Regulatory Brain’)(‘Emotional Brain’)
  • What is the EQ-i2.0? A way to accurately assess strengths and blind spots: take the assessment in less than 20 minutes A predictable way to measures current level of emotional and social functioning: receive feedback on your results A vehicle for developing effectiveness in order to improve performance: develop a customized action plan in order to ensure you are focusing on the right development needs
  • How Accurate is it? Great amount of rigor went into the research and development of the tool 4,000 people took the assessment in order to ensure results are accurate: you are compared to your norm group Checks and balances built into the tool to ensure the most accurate results
  • The EQ-i2.0 Model
  • What Does it Measure?The EQ-i2.0 measures five distinct aspects of emotional and social functioning: Self-Perception – understanding your emotions Self-Expression – expressing your emotions Interpersonal – develop and maintain relationships Decision Making – use emotions to make better decisions Stress Management – cope with challenges
  • The EQ Edge 10
  • Self-PerceptionConsists of the following sub- categories: • Self-Regard – confidence • Self-Actualization – continuous development • Emotional Self- Awareness – understanding my emotions
  • Self Regard Assets Vulnerabilities Strengths Allowable weaknesses Life & business experiences Perceived obstacles or history Values Limiting beliefs your balance sheet
  • Self - Expression Consists of the following:  Emotional Expression – saying how you feel  Assertiveness – standing up for yourself effectively  Independence – standing on your own two feet
  • Assertiveness Which is the Assertive response?Shoshanna, 14, enters room where her older sister, Lisa, iswatching TV for past 3 hours. Shoshanna wants to watchher favourite program which starts in 5 minutes. So she:A. Knowing Lisa always hogs TV set when she has it, decidesto go upstairs and listen to CDs in her room instead.B. States emphatically: “You’re always hogging the TV. Inever get to watch it. You’re unfair. I want to watch. It’s myturn now. Get out or I’ll tell Dad.”C. Says, “Lisa, I know you want to continue to watch TV, butmy program is starting in 5 minutes and I’d like to watch it. It’sover in an hour, then you can go back to watching TV again.Remember when I did the same for you two days ago?” Passive Assertive Aggressive
  • Assertiveness Which is the Assertive response?Shoshanna, 14, enters room where her older sister, Lisa, iswatching TV for past 3 hours. Shoshanna wants to watchher favourite program which starts in 5 minutes. So she:A. Knowing Lisa always hogs TV set when she has it, decidesto go upstairs and listen to CDs in her room instead.B. States emphatically: “You’re always hogging the TV. Inever get to watch it. You’re unfair. I want to watch. It’s myturn now. Get out or I’ll tell Dad.”C. Says, “Lisa, I know you want to continue to watch TV, butmy program is starting in 5 minutes and I’d like to watch it. It’sover in an hour, then you can go back to watching TV again.Remember when I did the same for you two days ago?” Passive Assertive Aggressive
  • InterpersonalConsists of the following: Interpersonal Relationships – developing and maintaining good relationships Empathy – recognizing and appreciating how others feel Social Responsibility – contributing to society
  • Empathy Which is the Empathic response?Still unable to master the computer program, Dillon turns to you for the third timethat day seeking help and direction. He says, “ I still can’t figure out how to masterthis damn program. And you do it so flawlessly!” You reply:A. “Are you this slow on the uptake with everything?”B. “You’ll catch on. I had the same trouble initially, too.”C. “These programs can feel really frustrating and Sy y thmake you think you’ll never catch on. But it gets mp paeasier.” ath Em yD. “Learning these programs can make you want tojust put your fist through the screen. But it does getbetter.” ApathyE. “I know how it feels not catching on right away. Iwas really aggrravated at the beginning too.”
  • Empathy Which is the Empathic response?Still unable to master the computer program, Dillon turns to you for the third timethat day seeking help and direction. He says, “ I still can’t figure out how to masterthis damn program. And you do it so flawlessly!” You reply:A. “Are you this slow on the uptake with everything?”B. “You’ll catch on. I had the same trouble initially, too.”C. “These programs can feel really frustrating and Sy y thmake you think you’ll never catch on. But it gets mp paeasier.” ath Em yD. “Learning these programs can make you want to justput your fist through the screen. But it does get better.”E. “I know how it feels not catching on right away. I was Apathyreally aggrravated at the beginning too.”
  • Empathy  How would you respond with Empathy? Your spouse gets home at 5:30, turns to you and sighs, “I didn’t get the promotion; Ralph got it. I just got a speeding ticket on the way home, and I’ve got a four-alarm headache.”
  • Empathic?“  “Didn’t get the promotion! We’ve been banking on it. We’ve been counting on the increased income. What went wrong?”
  • Empathic?“  Don’t worry; you’re smart. I’ve got confidence in you. Another opportunity will show.”
  • Empathic?“  You should have seen this coming. Ralph is a fine guy; he’s a hotshot, a glad- hander and he does have more experience.”
  • Empathic?“  Oh, what a day you’ve had. You must wonder if it can get any worse.”
  • Empathic?“  Geez . . . You must feel like nothing’s going your way.”
  • Empathic?“  Boy, you must feel like crap. Come here and I’ll give you a back rub.”
  • Empathic?“  Oh, dear, it sounds awful, but others have it worse. Remember Philly? He lost his job last month, and his wife walked out four days later.”
  • Empathy  How would you respond with Empathy? Your spouse gets home at 5:30, turns to you and sighs, “I didn’t get the promotion; Ralph got it. I just got a speeding ticket on the way home, and I’ve got a four-alarm headache.”
  • EmpathyPossible responses:  How would you respond with Empathy?“Oh, what a day you’ve had.You must wonder if it canget worse.” Your spouse gets“Geez ... you must feel like home at 5:30, turnsnothing’s going your way.” to you and sighs, “I didn’t get the“Boy, you must feel likecrap. Come here and I’ll promotion; Ralphgive you a back rub.” got it. I just got a speeding ticket on the way home, and....Any response that captures yourspouse’s internal experience or I’ve got a four-alarmperspective: Nothing is going right. headache.”
  • Decision MakingConsists of the following: Problem Solving – effectively managing emotions when solving problems Reality Testing – seeing things as they really are Impulse Control – ability to resist or delay impulses
  • Impulse ControlDo the following statements apply to you?Respond with Never, Rarely, Seldom, Frequently or Always.1. I tend to leap before I look.2. I become impatient easily.3. Others seem too slow in making up their minds.4. I often regret not giving more thought todecisions.5. I often make impulse purchases.6. Others tell me I tend to be hot-headed.7. If other drivers cut me off, I pursue and makeobscene gestures at them.Answer the following with Yes or No.8. During the past 3 years, I have struck someone in anger.9. During the past 3 years, I have thrown objects out of a sense of frustration.10. During the past 3 years, I have made a rash decision that I have regretted.
  • Impulse Control  In pairs, ask one another: “As a manager, what would you find most difficult with impulse control?”
  • Stress ManagementConsists of the following: Flexibility – adapting to change effectively Stress Tolerance – successfully coping with stressful situations Optimism – having a positive outlook
  • Optimism In pairs, ask each other these questions: Respond with Never, Rarely, Seldom, Frequently or Always. 1. People say I complain a lot. 2. Those close to me say I have a positive attitude. 3. I believe I have a positive attitude. 4. I wake up on a typical weekday and look forward to what’s about to unfold. 5. I wake up on a typical weekend morning and look forward to the day. 6. I have a positive view of the future when it comes to: - work - career - family - social life Write down what and how you need to lift the optimism in your work, self and family. What is your first step?
  • Happiness  Feeling satisfied, enjoying life  An indicator of overall well- being  Not included in overall EQ-i2.0 results  Impacts overall EQ-i2.0, closely linked to: – Self-Regard – Optimism – Interpersonal Relationships – Self-Actualization
  • Results You get an overall EQ-i2.0 result, plus individual results for each component You will receive feedback on your results and what they mean Your report includes strategies to further develop your emotional intelligence and a development plan template to help you make your commitment real Improving your Emotional Intelligence will not only help you be more successful at work, but outside of work too!
  • Applying EQ-i2.0There are many ways the EQ-i2.0 can be used: Selection Self-Awareness Succession Planning Leadership Development Executive Coaching Team Effectiveness
  • EQ & MBTI  Interaction for leadership.  What do you need to be more aware of for leadership based on your knowledge of: – Your MBTI personality type? – Your understanding of EQ?
  • Case Studies/ROI Specific, measurable and scientifically validated results that link EQ-i to : – Higher sales and profits – Increased performance – Improved customer satisfaction – Decreased attrition rates – Reduction in training costs
  • American ExpressROI Impact:100% respondents in follow-up stated that knowing their EQ-istrengths and opportunities helped them in transitioning to ahigher role 39
  • Centre for Creative Leadership (CCL)ROI Impact:EQ-i subscales predicted high performance 80% of the time,particularly self-awareness, stress tolerance and empathy. 40
  • New Zealand TelecomROI Impact:48% of skill set required for successful execution of leadershipcompetencies comprised of emotional and social skills 41
  • CIBC SalesROI Impact:EQ-i scores of individuals accounted for 32% of salesperson’sbooked sales and 71% of pipeline sales 42
  • Application of EQ & MBTI Based on today’s insights: What are two things you are going to do as a leader?
  • Thank You For more information: www.cpp.com MBTI, Myers-Briggs Type Indicator, Myers-Briggs, the MBTI logo and Introduction to Type are registered trademarks of the Myers-Briggs Type Indicator Trust. SkillsOne and the CPP logo are registered trademarks of CPP, Inc.© 2011, CPP, Inc. All rights reserved 44