The speed of trust

Nothing is so fast as
the speed of
.
1

The Five dysfunctions of a team
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of accountability
Inattention to Results
2

Reorganisation Southwest Airlines

Jim sells donuts and coffee in New York
No extra costs
2 x revenu

Trust
Speed
Costs

The bottem line
(Strategy X Execution) = Result
(Strategy X Execution) X Trust = Result
Trust = 1 - Tax / + Divident
(10 X 10) X (1- 40%) = 60
(10 X 10) X (1- 10%) = 90
(10 X 10) X (1+ 20%) = 120

- 80% : No TRUST
Organisations
Disfunctional environment
Sabotage, going to court, criminal behavior
Intense Micromanagment
Redundant hierachy
Punishment systems and structures
Personal
Disfunctional relation
Verbal, emotional and or fysical abuse

- 60% very little trust
Organisation
unhealthy worksituation
Unhappy employees
Very political atmosphere
Loosing enormous amount of time on defensing position
Painfull micromanagment and bureaucracy
Personal
Hostile behavior (shouting, accusations followed by short remorse)
Cautious communication
Mistakes are remembered and used as weapons
Real problems are not effective recognised and solved

- 40% little trust
Organisation
People cover themselves
Hidden agenda’s
Political camps
Lots of unhappy employees
Personal
Tiring and joyless communication
Gathering evidence on weakness and mistakes others
Doubts about reliability
Hidden agenda’s
Careful (unwilling) providing information

- 20% trust issues
Organisation
A few bureaucratic rules
Unnessary hierachy
Slow approval
Badly tuned systems and structures
Some employees are unhappy
Personal
Regular misunderstandings
Doubts about intentions & motives
Interactions characterized by tension
Communication colored by fear, uncertainty, doubt, worries
Energy spend of keeping relation going (instead of deeping)

No Tax No dividend: trust is not a problem
Organisation
Healthy work situation
Good communication
Little politics
Personal
Correct healthy communication
Focus on flexible and effective cooperation
mutual tolerance and acceptance
No worries

20% : trust is visible
Organisation
Focus is on the job
Effective collaboration and execution
Positive partnerships with employees
Usefull systems and structures
Lots of creativity and innovation
Personal
Strong, vibrant colaborative relations
Designed to find and use the strengths of others
Stimulating and positive communication
Faults are seen as learning moments and are quickly forgotten
Posive energy and positive people

40% : world class trust
Organisation
Lots of collaboration and partnerships
Unimpeded communication
Positive, transparant relations with employees
Fully tuned systems and structures
Strong innovation, involvement, faith and loyalty
Personal
Real pleasure in family and friendship characterized by involvement and love
Free, unimpeded communication
Inspired work done together and characterized by targetting, creativity and enthousiasm
Complete open transparant relations
Great energy as result of relations

The bottem line
(Strategy X Execution) X Trust = Result
(10 X 10) X (1- 40%) = 60
(10 X 10) X (1- 10%) = 90
(10 X 10) X (1+ 20%) = 120

The silence indicator

Creating
.
17

Talk Straight
60%
18

Demonstrate Respect
19

Create transparency
20

Right Wrongs
21

Show Loyality
22

Deliver Results
23

Get Better
24

The Perfection Game
25

Confront Reality
26

Clarify expectations
27

Practice accountability
Succes has many fathers, Failure is an orfen
28

Insight: Team == Product
All business service clients
must call methods of
this big static class.
Why is it so ?
You would have
to ask Steve.
Oh that is
impossible,
he is always
busy...
OK, let’s ask him.
29

Listen first
55%
30

Keep Commitments
31

Trust is given not earned
32

Meals
33

Make me responsible
34

Responsibility
Space
35

Resources
The Speed of Trust
Drive
Team work is an individual skill
The 7 habits of Effective people

The speed of trust

by Yves Hanoulle on Oct 15, 2010

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The speed of trust — Presentation Transcript