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Regional Airport Development Europe 2011
Regional Airport Development Europe 2011
Regional Airport Development Europe 2011
Regional Airport Development Europe 2011
Regional Airport Development Europe 2011
Regional Airport Development Europe 2011
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Regional Airport Development Europe 2011

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Regional Airport Development Europe 2011, taking place 15th - 17th March 2011 at Barcelona Princess Hotel, is dedicated to bring all of those hard to reach senior-level executives together under one …

Regional Airport Development Europe 2011, taking place 15th - 17th March 2011 at Barcelona Princess Hotel, is dedicated to bring all of those hard to reach senior-level executives together under one roof to discuss the future of the regional aviation industry. This event will put together a phenomenal host of over 20 speakers to impart their strategic insight and operational development plans to help you boost your airport capabilities, passenger flow and airline partnerships.

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  • 1. The Only REGIONAL Airport Development Conference in Europe to gist Jan Sa 300 an ar y by re 1st € er u ve i f d p 20 2 up yo ay 11regional airporT developMenT europe 2011 uTransform your regional airport Masterplan Through enhanced Facilities to increasepassenger Flow & airline attractionMain Conference: 15th-16th March 2011 Masterclasses: 17th March 2011 Barcelona Princess Hotel, Barcelona, Spain Outstanding CEO Speaker Faculty! 15+ Senior Executives include: Michael Richter COO Pulkovo Airport Chris Cain Chairman, FARE - Forum for European Regional AirportsPaul Kehoe Philippe Bernand Ulf Axelsson Robert DeillonCEO CEO CEO CEO Francois BourienneBirmingham Lyon-Saint Smaland Airport Geneva International Commercial DirectorInternational Airport Exupery Airport Airport BAA Glasgow Airport David Gering The Essential Tool Kit: Everything You NEED To Commercial Director Upgrade Your Regional Airport! Brussels South Charleroi Airport Jack MacGowanà The Future Of The Regional Aviation Industry Commercial Director Latest update on policy and taxation initiatives and the drastic modifications to Dublin Airport Authority your airport development Ricardo Lagoaà Optimise Your Aero & Non Aeronautical Revenue Streams Director of Marketing Exclusive insight into innovative business strategies & how successful ANA implementation tactics could turn you into a commercially leading regional airport Luís Miguel Taborda Aviation Marketing Team Coordinatorà The Big Attraction: Developing New Routes For Low Cost ANA And Legacy Airlines Explore new airline attraction methods that are proving highly effective for Brett Weihart Europe’s most prolific Route Developers Director of Aviation Business Swedaviaà In It For The Long Haul: Sustainable Airport Development & Deputy Managing Director Solutions Landvetter Airport- Swedavia Stay at the forefront of innovation whilst ensuring your developments Anna Milanese remain economically sustinable Commercial & Marketing Manager Cuneo Airportà Getting The Right Infrastructure Plan Develop a winning infrastructure strategy to support passenger access for Philippe Joppart your airport Deputy Head of Unit –Airports EURO CONTROL Tailor-made Interactive Masterclasses: Simon MacNamara Deputy Director GeneralA A-Z Airline Attraction: Insider secrets to guarantee you get the airline you want! European Regional Airline Association Luís Miguel Taborda, Aviation Marketing Team Coordinator, ANA Ai Ricardo Lagoa, Director of Marketing, ANA Paul Simmons rli n Regional General Manager eB Community Alignment: Bringing airport development to life In Easy Jet si Chris Cain, Chairman, FARE- Forum for European Regional Airports gh t! Register online NOW to secure your place at this groundbreaking event! www.regionalairportseurope.com
  • 2. A NEW FRONTIER FOR REGIONAL AIRPORTS... Hear about:Dear Regional Airport Professional • Lyon-Saint Exupery Airport’s strategy for turning infrastructureWith a dramatic rise in passenger numbers combined with the over-expansion of in and assetInternational Hubs, airlines are looking for the most economically attractive • BAA Glasgow Airport’sairports to add to their schedules... Do you have the commercial and utilisation of space to allowoperational development strategies in place to be in pole position for future developmentnew airline contracts? • Birmingham International It’s no secret that with the end of the recession in sight, airlines are looking to Airport’s innovative newgenerate economically successful routes within Europe. So what does this mean revenue streamsfor regional airports? Now is the critical time to react and develop a new business • ANA’s analysis of their alliance withstrategy and necessary infrastructure to satisfy the specific needs and objectives National and Local tourist boardsof low cost and legacy airlines • easyJet’s airport developmentAfter in-depth research with 86 industry professionals including Edinburgh requirements and plansAirport, Barcelona Airport, Geneva Airport and Ryanair, we have devisedan event specific for you. This event is Regional Airport Development Europe2011, which comprises of cutting edge sessions from business savvy airports, The Executive Loungeexpanding airlines, as well as policy influencing European associations! Who You Will NetworkCritical topics include: With At Regional Airport Incorporating the latest innovative non-aero nautical revenue streams Development Europe 2011 being implemented at regional airports across Europe Must attend event for experts from How to implement intermodality in your transport infrastructure to Regional Airports, Airport allow passengers easier access to your services Operators, Low Cost & Legacy Ensure sustainable business development by applying tried and tested Airlines & Government Officials methods of revenue diversification • CEO Insight into airline incentives: understand the different options available • CFOThis business critical event has been specifically designed to showcase some • COOof the most impressive and innovative airport revenue and facility development • Airport Directorprojects in Europe and celebrates the feats behind them. • Commercial DirectorSave the date in your diary now: 15th-16th March 2011 so that nothing stands • Business Development Managerin the way of attending this regional airport specific event. • Facilities Manager • Operations ManagerBook your place today and benefit from expertise provided by the industry’s elite. • Route Development ManagerI look forward to meeting you in March in Barcelona! • Aviation Market ManagerKind Regards, If your role is linked to the strategic or operational development of regional airports this is the must- attend meeting of the year for you!Simon Wigfield, Conference DirectorTransport IQ Don’t Miss Out On... • New contacts, new business: our P.S. Book your place today and network unrivalled networking opportunities with airports, airlines and authorities! are designed to give you fundamental face time with key decision makers from across the industry • The very best business Here’s what our customers had to say about our intelligence! We have carefullypast aviation events... selected each and every member of our speaker faculty to ensure that“Transport IQ has put together a great event for regional you hear from only the thought- airports with great insights from across the industry leaders and pioneers in regional including airports, regulators and airlines.” airport developmentJustin Giddings, CEO, Avalon Airport • Benchmark against your peers to maintain your market position.“This forum is wonderfully relevant to Regional Airports.” Hear the mistakes made by your competition to avoid possibleNeil Cooper, General Manager, Latrobe Regional Airport oversights in your projects +44 (0)20 7368 9300 www.regionalairportseurope.com construction@iqpc.co.uk
  • 3. conFerence agenda day one | Tuesday 15Th March 2011 08.15 Registration and coffee 14.00 International Success: Discover the development strategies deployed by Europe’s largest airports 08.45 Chairperson’s opening remarks • Learn how today’s established regional airports bridged the gap from regional to international status to generate ideas The Future of Flight: Big Challenges & Opportunities for your development For the Regional Aviation Industry • Implement airport-legacy airline alliances to guarantee grandfather slots and commercially sustainable development 09.00 The Future of Regional Aviation: Turbulence or recovery • How to include all development stakeholders to discuss • How has the recession impacted regional airports and airport specific niche route markets where are the green shoots of recovery visible. Prepare for Michael Richter, COO success as the recovery gathers pace PULKOvO AIRPORT • To what extent will Single European Sky Air Traffic Management Research (SESAR) change the future of 14.45 Sustainable Business Development: Don’t allow your airport management with the proposed development of a wings to be clipped Single European Sky • Ensure that your project does not fall by the way side if • Find out how the Climate Change Debate, European economic conditions force recession Airport Traffic Growth Award - 33% Passenger Emissions Trading Scheme, environmental taxation, • Utilise all commercial revenues effectively to allow for opposition to airport development and bio fuels impact the future development aviation industry by 2020 • Public and private investment: what are the options, their • How to react and adapt to existing and prospective policy as advantages and drawbacks and how to optimise your capital well as taxation initiatives to prepare for the road ahead and equity funding strategies • Ensure airport diversification by acquiring charter, regional Chris Cain, Chairman Increase and international routes to develop into a multipurpose airport FARE- FORUM FOR EUROPEAN REGIONAL AIRPORTS David Gering, Commercial Director BRUSSELS SOUTH CHARLEROI AIRPORT Airport To Business: The Strategic Transition 15.30 Meeting The Demands Of The Passenger: The secret to airport success 09.45 Trying to Create a Great Experience for the Passenger • Generate high quality airport customer experience & • Explore challenges faced by regional airports in the light of Exclusive CEO Insight benchmarks to increase passenger flow increasing passenger travel on regional routes to avoid • Act upon passenger attitudes to reduce the gap between Commercial Strategy possible overnight stays your airport and customers • Discover the reasons why airlines find airports who put • Understand customer spending behaviour to enhance the passengers first more attractive usability of your non aeronautical revenue streams • Match new facilities with the demands of the passengers to • Implement sources of value creation such as new related encourage airlines into contracts business and improved retail & car parks and airline Paul Kehoe, CEO relationships to generate positive customer experience Insight BIRMINGHAM INTERNATIONAL AIRPORT Jack MacGowan, Commercial Director 10.30 Morning Coffee & Networking DUBLIN AIRPORT AUTHORITY 11.15 Capacity Concerns: How can you ensure your development 16.15 Afternoon Tea & Networking strategies enable the fulfilment of airport potential 16.45 Aviation & Tourism: Creating a sustainable relationship • Achieve your optimal airport productivity level to ensure potential • How to promote your airport in foreign markets to attract aero and non-aeronautical revenue streams are maximised increased tourism and boost your financial growth • Facilitate flight predictability and punctuality to decrease • Develop inbound tourism markets through cooperative financial risk and generate a better customer service marketing activities with tourism boards in target • Discover how Single European Sky and SESAR are going international markets and increase passenger flow to impact your facilities operations to ensure your developments are not delayed • Work with airline partners to ensure the impacts of the marketing campaigns are maximised and guarantee a Philippe Joppart, Deputy Head of Unit- Airports return on investment EUROCONTROL Luis Miguel Taborda, Aviation Marketing Team Coordinator 12.00 Align Community Interests With Airport Development ANA • Encourage your community to attract in bound traffic and 17.30 How a secondary regional airport can develop andBaltic Global Access Project work with local business to provide the services they Co-Founder of the South survive in Italy? require to promote tourism in the region • Generate employment opportunities to ensure economic • Discover the un-served opportunities of the market to growth within your regional community maximise potential economic gains to be made • Explore innovative marketing strategies to maximise • Establish a strong, “human-business” relationship with commercial and community benefits airlines and customers to secure a sustainable future • What is an airports role in improving regional connectivity • Identify the real mission of development for our airport: and securing World, European, Regional city status keeping “the mind in sky and feet in the ground” Anna Milanese, Commercial & Marketing Manager Ulf Axelsson, CEO CUNEO AIRPORT SMALAND AIRPORT 12.45 Lunch & Networking 18.15 Speed Networking! • Prepare a short pitch and bring stacks of business cards to maximise this networking opportunity Register now by calling: +44 (0) 20 7368 9300
  • 4. conFerence agenda day Two | wednesday 16Th March 2011 08.15 Registration and coffee 14.00 Airport Architectural Excellence: Using design to increase revenue £31 Million Terminal 08.45 Chairperson’s opening remarks • Identify with an efficient airport layout that promotes ease Expansion Strategy of use non aeronautical revenue streams Flawless Facilities: The Secret To Any Successful • How can flooring, lighting, seating and natural light pull Airport for the Regional Aviation Industry passenger traffic towards retail intensive areas • How to organise retail layout to maximise customer purchases 09.00 Transform your Infrastructure Into An Asset: Lyon-Saint Francois Bourienne, Commercial Director Exupery Airport & TGv BAA GLASGOW AIRPORT • How to develop and promote rail links to attract tour operators and passengers with easy access to and from 14.45 Baggage Efficiency: The secret to airline attraction your airport • Discover why reliable baggage handling is the keyExclusive CEO Insight • Learn how Lyon Airport successfully managed to create a requirement for any low-cost airline. direct link to the TGV to incorporate a similar system for • Implement separate baggage systems for low cost airlines your airport to allow for airline turn around • Ways to improve passenger/airport relations and increase • Discover the latest systems that reduce the risk of lost the passenger numbers on your support transport baggage and customer dissatisfaction to increase your infrastructure reputation amongst airlines and passengers Philippe Bernand, CEO visit www.regionalairportseurope.com LYON-SAINT ExUPERY AIRPORT for speaker updates 09.45 Large Airplane Accommodation: How to upgrade your airport to meet the needs of large aircraft Airline Attraction: ‘Forget short term alliances, • How to develop existing runways to allow larger planes to we are in it for the long haul’ land and increase landing fee revenue for your business • Extension strategies that can accommodate large aircraft 15.30 Route Development: In-depth insight into and in turn attract legacy airlines airline requirements Easy Jet’s Route Strategy Exclusive Insight into • Understand how airport expansion and long haul route • Attract large tour operators to demonstrate a guaranteed development can result in increased passengers through passenger supply to meet airline demand retail intensive lounges • Share the financial risk of the 1st year of the route to demonstrate confidence of success to airline Simon MacNamara, Deputy Director General • Ensure positive customer experience to increase your EUROPEAN REGIONAL AIRLINE ASSOCIATION airports reputation within the aviation industry 10.30 Morning Coffee & Networking Paul Simmons, Regional General Manager 11.15 Security Screening Catch 22: Efficiency vs. Effectiveness EASY JET (Tentative) • Implement efficient security screening by creating more 16.15 Afternoon Tea & Networking check points to allow for a better customer experience • Speed vs. Safety: how to ensure both are maintained during 16.45 The Airline/Airport Commercial Relationship: security screening Supporting new airline opportunities • Reduce the invasion of passenger privacy by implementing • Identify your market to make the right commercial decision the latest security systems including catchments, demand potential visit www.regionalairportseurope.com and substitutes for speaker updates • Creating a win-win airline/airport partnership with the right commercial and risk sharing arrangement 12.00 Creative ways of accommodating increased passenger • Understand commercial negotiation skills in striking growth despite expansion limitations new deals with airlines • Ensure adequate planning and infrastructure allocation to Brett Weihart, Director of Aviation Business reduce possible expansion oversights SWEDAvIA • Implement a cost conscious management approach to & Deputy Managing Director guarantee your projects delivered on budget LANDvETTER AIRPORT- SWEDAvIA • Secure efficient IT solutions for your terminal expansions to support passenger and facility growth 17.30 Chairperson’s Closing Remarks • Interact with airport users and partners to collectively solve any expansion oversights 17.45 End of Conference Robert Deillon, CEO GENEvA INTERNATIONAL AIRPORT “A well chosen group and well rounded 12.45 Lunch & Networking agenda covering a very broad base of experience and knowledge.” Bill Burke, CEO, Mildura Airport – Previous Attendee Visit the download centre for your free resources including complimentary interviews, reports & articles www.regionalairportseurope.com www.regionalairportseurope.com
  • 5. m AL imu ax L- m Thursday 17Th March 2011 - MasTerclass AC va Si ESS e f gn P r o C lu up AS m tMaster Class A : 08.30 - 11.30 f o S t o hi s r A-Z Airline Attraction: Insider secrets to guarantee ga eveyou get the airline you want i n ntMasterclass Leaders:Luís Miguel Taborda, Aviation Marketing Team Coordinator, ANAIn Luis’ 10 year career at Aeroportos de Portugal he has worked in a variety of roles for the Aviation Marketing department where he is currently Team Coordinator. Luis’responsibilities include air transport sector strategic analysis, development and implementation of successful marketing strategies in addition to network expansion projects.Since joining ANA Luis’ was part of the technical team that produced a study looking at route development funds in Portugal, he also participated in ANA’s internationalmarketing projects in Goa and Peru.Ricardo Lagoa, Director of Marketing, ANARicardo started the professional path in the aviation industry at KLM Royal Dutch Airline’s sales department progressing to Marketing Coordinator for Portugal where he stayeduntil his departure in 2001. Since then he has been working for the Portuguese airport authority ANA Aeroportos de Portugal developing functions mainly related to aviationmarketing. Ricardo’s main focus has been on route development activity, he has been based at Porto Airport for several years. However, more recently he has been part of theteam responsible for the air transport development (passenger and cargo) at Portugal’s latest airport, Alentejo Airport.Masterclass SynopsisTreat Airlines As You Would A Passenger Discover the benefits of conducting market research and analysis of current airline requirements to specifically target the airline you need to further development Learn what criteria to look for during these research stage to maximise the chance of successful airline acquisitionRoute Development Strategies Participate in an interactive discussion focused around the differing methods of airline attraction effectively implemented by your nearest competitors Discover which method is most appropriate to you and your airports needs to guarantee successBusiness Critical Strategies Actively partake in this revenue securing session to guarantee your airport develops into the Hub you know it should beMaster Class B : 12.30 - 15.30 Community Alignment: Bringing airport development to lifeMasterclass Leader: Chris Cain, Chairman, FARE- Forum for European Regional AirportsMr. Chris Cain is the Chair of the Forum of Regional European Airports and a strategic aviation consultant working in the UK and North America. Formerly Project Director ofthe Airport Development Team at Newquay Cornwall Airport (NCA) Mr. Cain was responsible for acquiring and setting a new strategic direction for the airport, leading itstransition from military to civilian licensed operation, devising and project managing a major capital investment program, and driving forward its commercial development. Hiswork at NCA won awards from the European Regions Airline Association and the Institution of Civil Engineers. Mr. Cain also played a key role in developing the UnitedKingdom’s national Air Transport Plan, where he focused on regional airports and air services and co-authored those aspects of the document. He was subsequently involvedin important follow-on implementation work arising from the plan including preparation of Guidance on Airport Master plans; he also secured EU approval for regional RouteDevelopment Funds in the UK and a number of other significant airport related state aid approvals, led a cross-departmental review of the MRO sector in the UK and hasworked extensively on airport surface access and environmental issues.Masterclass SynopsisIs Community Alignment Really That Important? Discover the benefits of creating a long standing alliance with local tourist boards and local Governments when executing airport development strategies Implement join venture tactics to guarantee an increase in passenger through flow and local economic standardsInternational Marketing An in-depth debate revolving around the promotion of airport marketing throughout the world. Discover what benefits international marketing can bring to your airport and local community in terms of reputation and revenueAll For One, One For All Ensure growth in the local economy and an increase in airline, tourist and passenger numbers through project partneringà Do you have a solution that would help a Commercial Director develop their airport? Media sponsors: Our delegates are actively looking for fresh and innovative strategic and physical solutions to assist in the development of regional airportsà Are you an efficient baggage system provider?à Do you supply advice on route development?à Can you provide innovations in airport design and construction? If you have a solution that would benefit Commercial Directors then Transport IQ can help you get your message across to these potential clients and place your company in prime position at this industry renowned event. For sponsorship opportunities contact George Shaw directly on +44 (0)207 368 9300 or sponsor@iqpc.co.uk or visit www.regionalairportseurope.com to discuss the right package for your organisation. +44 (0)20 7368 9300 www.regionalairportseurope.com construction@iqpc.co.uk
  • 6. regional airporT developMenT europe 2011 5 WAYS TO REGISTER Transform your regional airport Master Online: www.regionalairportseurope.com plan Through enhanced Facilities to increase Tel: +44 (0) 20 7368 9300 passenger Flow & airline attraction Fax: +44 (0) 20 7368 9301 Email: construction@iqpc.co.uk Main Conference: 15th-16th March 2011 Masterclasses: 17th March 2011 Barcelona Princess Hotel, Barcelona, Spain Post: your booking form to IQPC Ltd. Customer Services 2nd Floor, 129 Wilton Road To speed registration, please provide the priority code located on the mailing label or in the box below. London SW1V 1JZ My registration code is Please contact our database manager on +44 (0) 20 7368 9300 or at database@iqpc.co.uk quoting the registration Team Discounts* code above to inform us of any changes or to remove your details. Register 3 places for the price of 2! IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive a discount. In order Delegate Rates to qualify for the 3 for 2 offer, registrants from the same company must register at the same time. Team discounts cannot be used in Register and pay by Register and pay by Standard conjunction with any other offer. Package 21st January 2011* 25th February 2011* Price All Access Pass €2,397+ VAT €2,497+ VAT €2,697 + VAT Venue and Accommodation Conference + 2 Masterclasses Save €300 Save €200 Venue: Barcelona Princess Hotel €1,848+ VAT €1,948 + VAT Conference + 1 Masterclass** €2,098 + VAT Avinguda Diagonal, 1 Save €250 Save 150 08019 Barcelona €1,299+ VAT €1,399+ VAT Spain Conference only €1,499 + VAT Tel. (+34) 933 56 10 00 Save €200 Save €100 For more information on the venue please visit Masterclass only** €599 + VAT www.regionalairportseurope.com ACCOMMODATION: Overnight accommodation is not included in the registration fee. For updates on accommodation please * To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not valid in visit www.regionalairportseurope.com. For alternative hotels in conjunction with any other offer. Barcelona please visit http://www.4cityhotels.com/barcelona.html ** Please select your choice of masterclass A or B All prices are exclusive of Spanish VAT at 18%. VAT registration # N0065966 D. Free Online Resources Delegate Details To claim a variety of articles, podcasts and other free resources please visit www.regionalairportseurope.com Please photocopy for each additional delegate Mr Mrs Miss Ms Dr Other Digital Conference On CD-ROM First Name Family Name A digital version of the conference proceedings, including all Department Job Title presentations, is available to buy. Tel No. Mobile No. Email I cannot attend the event, please send me the CD Rom priced at £599 plus VAT Yes I would like to receive information about products and services via email Please send me conference materials indicated above. Organisation Nature of business I have filled out credit card details below Address For further information Postcode Country Please call: 0207 368 9300 Telephone Fax or email: knowledgebank@iqpc.co.uk. To search IQPC’s archived conference documentation Approving Manager visit: www.iqpcknowledgebank.com Name of person completing form if different from delegate: Signature Terms and Conditions I agree to IQPC’s cancellation, substitution and payment terms Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Special dietary requirements: Vegetarian Non-dairy Other (please specify) Payment Terms: Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase Please indicate if you have already registered by Phone Fax Email Web order (UK Plc and UK government bodies only) will be subject to a €65 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. conference if payment has not been received. Payment Method IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which Total price for your Organisation: (Add total of all individuals attending): must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any Card Type: VISA M/C AMEX reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In Card Number: the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in Exp. Date: / Security Number / on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this creditConference code 19823.001 for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds Name On Card: Signature: given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence Billing Address (if different from below): or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, City/County/Postcode Cheque enclosed for: € (Made payable to IQPC Ltd.) circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/ (Please quote 19823.001 with remittance advice) or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG. United Kingdom. Sort Code: 40 05 15, Account No: 59090618, IBAN Code: GB98 MIDL 4005 1559 0906 18 Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require Swift Code: MIDLGB22 Account name: International Quality & Productivity Centre Ltd. payment at the time of registration. All discount offers cannot be combined with any other offer Please do not pass my information to any third party PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE

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