Mobile Network Optimisation 2011


Published on

Mobile Network Optimisation is dedicated to mobile operators to learn the strategies and solutions that would optimise the capacity and improve the performance of their networks to ensure optimal QoS and prevent churn. Operators will also explore how they can effectively manage capacity when evolving their networks to 4G to cope with future customer needs.

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Mobile Network Optimisation 2011

  1. 1. op ook re yo Plu to s Produced by: s b ecu 50 er and ur e at pa ar or y b ly b % di y 18 irdMobile Network sc th pric ou Ma e! nt rchOptimisation6th-9th June 2011 Courtyard by Marriott Vienna Messe, AustriaLearn how to develop the tools and strategies to manage the increase in datatraffic and to optimise network capacity, service performance and customerexperience across 3G and 4G networks14 Operator Case Studies Led By: key Issues To Be Addressed:Matthias Sauder Hear how to overcome the critical optimisation challenges associatedHead of Access Engineering, with the migration to LTEDesign & Optimisation Learn how to develop a frequency planning strategy to meet networkVodafone Germany capacity requirementsUwe Löwenstein Understand how to develop and integrate the tools and KPIs requiredSpectrum Technology Manager to optimise service quality management and customer experienceTelefónica O2 Germany Determine how to achieve effective offloading and how to overcomeTerje Engebretsen the associated technical challengesRadio Planner,GSM & WCDMA/UMTS NetworkTelenor Norway “Exchange ideas around new str es to optimise your network that will ategiOmer Goc ensure sustainability for the future”Radio & Transport Network Matthias SauderOptimisation Manager Head of Access Engineering, Design & OptimisationTurkcell Vodafone GermanyDr. Jakov StojanovicNetwork Quality Planning Manager PLUS, TAkE ADVANTAGE OF THE ADDITIONALTelenor Serbia LEARNING OPPORTUNITIESDr. Vasiliy PantovHead of Services & Network PRE-CONFERENCE WORkSHOP MONDAY 6TH JUNE 2011Performance Management Department - Determining how to integrate femtocells with your network planningKyivstar strategy to effectively manage increasing data traffic Sponsors: POST-CONFERENCE WORkSHOP THURSDAY 9TH JUNE 2011 - Scrutinising the costs, benefits and effectiveness of using SON to optimise network performance “An excellent opportunity to gain valuable insight into the latest optimisation techniques to deliver enhanced network performance” Giovanni Romano Radio Standards Coordinator Telecom Italia Register now at
  2. 2. Is your network struggling to handle increasing and more complex Case Studiesdata traffic? With mobile data traffic forecast to rise 40-fold over Not To Be Missed:the next five years (Coda Research Consultancy), is your network Hear how Vodafone Germanyready to support this? are overcoming the challengesIf, like the 40+ specialists I spoke to in my research, these questions are keeping you of optimising Europe’s first 800awake at night, book your place at Mobile Network Optimisation to find some solutions. MHz LTE networkGain expert advice from operators from across Europe and the Middle East on howto optimise the performance and capacity of your network. Find out what strategies See how Telefónica O2you can use to ensure the cost-effective management of your data traffic and to Germany are managing theenhance the customer experience. spectrum requirements for IMTMore specifically, key presentations will discuss how to: and IMT-Advanced (4G) networks Accurately forecast and manage changes in network traffic Establish how Telenor Serbia Overcome the optimisation challenges when migrating to an LTE network have integrated customer- Use offloading to reduce the strain on your networks centric KPIs into their Manage spectrum requirements for IMT-Advanced networks performance monitoringTake advantage of a programme led by 14 operator case studies including: strategy to measure and Head of Access Engineering, Design & Optimisation, Vodafone Germany enhance the customer Head of Services & Network Performance Management Department, Kyvistar experience Spectrum Technology Manager, Telefónica O2 Germany Understand how Kyivstar are Network Quality Planning Manager, Telenor Serbia accurately forecasting and Network Planning Optimisation Manager, Vodafone Turkey managing changes in traffic Radio Standards Coordinator, Telecom Italia levels to deliver the right amount VAS Performance Analyst, Etihad Etisalat Mobily of capacity to the rightWe are delighted to offer all operators a 50% DISCOUNT off the standard customers at the right timeconference price. Plus book and pay by 18th March to secure your early birdprice. Register now on +44 (0) 20 7368 9300 Learn from Etihad Etisalat Mobily how to develop aWe look forward to seeing you at the event in June. P.S D o broadband networkBest regards prese wnload free and rentations performance monitoring ww strategy from o sources w. mobile Net ur Mob work O ile Hear how Vodafone España are media ptimisation om centre managing HSPA networks to n.cJoanna Sturgess : ensure optimum data et at io wo performance nConference Producer, Telecoms IQ rk o pti mi sPre-Conference Workshop | Monday 6th June 2011Registration and coffee will begin at 09.30.The workshop will take place between 10.00 & 16.00 with appropriate breaks for lunch and refreshments.Determining how to integrate femtocells with your network planning strategy toeffectively manage increasing data trafficIn this workshop delegates will discuss the benefits of using femtocells as a way to reduce the strain on the networkand enhance the customer experience. You will learn how to identify and overcome the challenges of integratingfemtocells with your network planning strategy.Key issues to be addressed: Evaluate the pros and cons of using open femtocells versus closed femtocells Determine how to manage the traffic flow from femtocells back to the main network and ensure a seamless handover Establish how to plan your existing frequency allocation and how to use femtocells to optimise your performance strategy Understand how to manage interference between different layers in the network when using femtocells Determine how to convince your customers to pay for offloading to enhance their network coverage and user experienceFor updates on the workshop leader, please visit Register now at
  3. 3. Post-Conference Workshop | Thursday 9th June 2011Registration and coffee will begin at 09.30.The workshop will take place between 10:00 & 16:00 with appropriate breaks for lunch and refreshments.Scrutinising the costs, benefits and effectiveness of using SON to optimise networkperformanceIn this interactive session you will examine the effectiveness of using SON to automate the configuration and operationof your network to optimise performance. Delegates will learn how SON can minimise OPEX and reduce the time ittakes to respond to network bottlenecks. In addition, delegates will evaluate the pros and cons of using SON to reduceOPEX and increase network performance.Key issues to be addressed: Quantifying the costs of implementation against the OPEX savings that can be made To what extent can SON be used on 2G and 3G networks as well as LTE? Establishing which areas of the network require SON automation the most: Handover management, power control To what extent can SON be used to automatically configure the network? Identifying and overcoming the challenges of integrating SON with your legacy network architectureFor updates on the workshop leader, please visit www.mobilenetworkoptimisation.comYou Will Meet And Network With: Your Expert Speaker Panel Includes: Matthias SauderHeads/Managers/Experts of: Western Europe Head of Access Engineering, Design & Optimisation Radio Networks 20% Vodafone Germany Eastern Europe Radio Network Optimisation Scandanavia Uwe Löwenstein Network Planning 40% Spectrum Technology Manager Radio Frequency Planning Middle East Telefónica O2 Germany 10% Radio Performance Planning Network Performance Dr. Vasiliy Pantov Head of Services & Network Performance Management Network Design 30% Department Network Coverage Kyivstar Giovanni Romano Radio Standards Coordinator Telecom ItaliaSponsors: Aitor García Viñas Radio-Frequency Telecommunications Engineer - Design & Engineering Specialist Vodafone España Kenneth Helge Molnes Capacity & Quality Planner, WCDMA & GSM Network Telenor NorwayMeet Prospects For Your Mobile Planning, we can help you connect with your Robert Dimitrovski Project ManagerNetwork Optimisation Solution: prospects. Our conferences attract senior T-Mobile Croatia80% of the delegates will use this event players responsible for budget allocation. Zafer Gencprimarily to network. Position yourself as a For more information on Network Planning Optimisation Managerleading solution provider to global network sponsorship opportunities, contact: Vodafone Turkeyoperators at Telecoms IQ’s Mobile Network Paul WilliamsonOptimisation conference. Omer Goc Sponsorship Sales Manager, Telecoms IQ Radio & Transport Network Optimisation ManagerAttendees have an active interest +44 (0) 207 368 9500 Turkcellin hearing from: Email: Muhammad Al-KilaniNetwork monitoring solution providers For more information on the VAS Performance Analyst, Network PerformanceTraffic management solution providers conference programme and ManagementCapacity management solution providers speaking opportunities, contact: Etihad Etisalat MobilyNetwork planning solution providers (Awaiting final confirmation) Joanna SturgessIf you have a solution for Directors of Radio Conference Producer, Telecoms IQ Dr. Jakov StojanovicNetworks, Directors of Radio Network +44 (0) 207 368 9300 Network Quality Planning Manager Email: Telenor SerbiaOptimisation and Heads of Network Miha Tomšič Radio Network Engineer MobitelMedia Partners: Join Telecoms Networking Andrey Seleznev Head of Network Performance Management Unit Forum on Kyivstar Terje Engebretsen Follow Telecoms IQ on Radio Planner, GSM & WCDMA/UMTS Network Telenor Norway @TelecomsForum Register now by contacting us on +44 (0) 20 7368 9300
  4. 4. Conference Day One | Tuesday 7th June 201108.30 Registration and coffee 900, GSM 1800, UMTS and LTE - Determining how many antennas are required and ensuring compliance08.55 Welcome address with the WHO guidelines for EMR (Electromagnetic Radiation) Joanna Sturgess, Conference Producer, Telecoms IQ - Discussing the options available when you are unable to extend an09.00 Opening remarks from the Chair existing site due to a lack of space Followed by Speed Networking - Establishing how to modify your cell sites whilst complying with existing contractual requirements09.20 Identifying and overcoming the challenges of optimising - Determining a timeline for the building of your future cell sites Europe’s first 800 MHz LTE network Terje Engebretsen, Radio Planner for GSM & WCDMA/UMTS - Understanding how to optimise an 800 MHz LTE network in order to Networks, Telenor Norway assure quality and performance 14.50 Learning from T-Mobile Croatia’s experiences of developing - Learning from the first field experiences which methodologies and a tool that optimises core network planning and service KPIs can be used to optimise the network quality management - Establishing how to overcome the challenges of migrating to a single - Defining the scope of the project: MSS, MGW, HLRd, CNTdB, PGW, RAN network CDS, SGSN and GGSN Matthias Sauder, Head of Access Engineering, Design & - Understanding how T-Mobile Croatia are collecting data from all Optimisation, Vodafone Germany network elements: • HWI data10.00 Understanding how Telefónica O2 Germany are effectively • Configuration data managing the spectrum requirements for IMT and IMT- • Performance measurement data Advanced (4G) networks - Identifying and overcoming the challenges of using this tool to ensure - Understanding the spectrum demand for IMT networks: effective core network planning and capacity management Robert Dimitrovski, Project Manager, T-Mobile Croatia • IMT / IMT-2000 / IMT-Advanced • ITU and WRC-12 / WRC-16 15.30 Determining how to use small cells to optimise network • Future spectrum demand quality - Determining what spectrum should be used for each technology: - Analysing typical KPIs and their importance in measuring network quality • GSM / UMTS / HSPA+ / LTE - Comparing and contrasting the different methods used to improve • Carrier Aggregation network quality: - Examining the minimum requirements for IMT-Advanced (4G) • Increasing macro coverage Uwe Löwenstein, Spectrum Technology Manager, Telefónica O2 • Adding new network architectures: WLAN, pico cells, femtocells, Germany small cells10.40 Using Next Generation policy based data optimisation to - Analysing the architecture and key features of pico networks and enhance the delivery of video services femto networks - Determining how to measure and enhance the customers’ - Evaluating the pros and cons of using: experience when using video services in: • Flat versus hierarchical networks • Today’s networks • Combined macro/pico/femto E2E network - Testing and integrating a combined macro/pico/femto network: • Tomorrow’s congested networks • Examining the architecture - Understanding how to carry out congestion aware data optimisation • Determining which KPIs to use - Establishing how to achieve effective, data optimisation in LTE Dirk Zetzsche, Director, Nash Technologies networks - Learning from proven case studies and field data how to optimise 16.10 Afternoon refreshments video service quality Yehuda Elmaliach, CTO, Mobixell 16.30 Establishing how Kyivstar are accurately forecasting and managing changes in traffic levels11.20 Morning refreshments - Examining Kyivstar’s dynamic forecasting approach based on quarterly voice and data traffic predictions11.50 The spectrum challenge: Understanding how Telecom Italia - Understanding how Kyivstar are leveraging data forecasts to ensure are managing service deployment in new frequency bands to there is enough capacity in the network to support it deliver the required network capacity - Evaluating the trade-off between supporting the demand in data - Examining different migration scenarios from a 3G to an LTE network traffic, providing the required QoS and minimising your costs - Determining which bands need to be implemented to ensure the - Determining how to improve network development strategies to minimal level of roaming effectively meet business targets: - Determining how to manage new spectrum and assessing the impact • Leveraging marketing activities as a driver to enhance your network it has on your existing network and terminals evolution strategies - Discussing how multi-carrier and multi-band is effective in achieving • Testing new services prior to launching them very high bit rates • Analysing the performance requirements of customer devices Giovanni Romano, Radio Standards Coordinator, Telecom Italia (specifically dongles) and understanding how to manage their12.30 Examining Mobitel’s frequency planning strategy in a 3G demand on network capacity environment Dr. Vasiliy Pantov, Head of Services & Network Performance Management Department, Kyivstar - Understanding the rationale behind implementing a second carrier & Dr. Igor Yereshchenko, Head of Radio Planning Department, into the network Kyivstar - Identifying the triggers that should be used to determine when to implement a second carrier in the network 17.10 Roundtable Discussion Session - Determining whether the network requires a third carrier Take advantage of this facilitated discussion session to share best - Evaluating the benefits of implementing a third carrier into your practice and benchmark your strategies in Mobile Network network to optimise performance and QoS Optimisation. Delegates will have the opportunity to participate in Miha Tomšič, Radio Network Engineer, Mobitel two out of three discussion sessions. At the end of each session, the facilitator for each group will summarise the key findings before13.10 Lunch opening up the discussion to the floor.14.10 Examining how Telenor Norway are designing and evolving Topic 1: Establishing how to develop a cost-effective network optimisation strategy to radically improve QoS their cell sites to optimise network performance Often the focus on optimisation in mobile networks is related to traffic Topic 2: Evaluating the efficiency and limitations of common management, the use of measuring tools and advanced algorithms. KPIs used for increasing network performance Telenor Norway have decided to focus on the optimisation of cell sites. Topic 3: Determining how to enhance the performance and - Understanding how Telenor Norway are finding new cell sites capacity of your network to manage data traffic - Identifying and managing the optimisation challenges associated effectively with building a new site versus modifying an existing site 18.10 Closing remarks from the Chair - Overcoming the difficulties associated with placing multiple antennas for multiple technologies that are supplied by different vendors: GSM 18.20 End of conference day one Register now by contacting us on +44 (0) 20 7368 9300
  5. 5. Conference Day Two | Wednesday 8th June 201108.30 Registration and coffee Topic 1: Identifying and overcoming the optimisation challenges presented by network sharing09.00 Opening remarks from the Chair Topic 2: Establishing how to provide optimum coverage and QoS09.10 Determining how Vodafone Turkey are overcoming the through accurate cell planning network capacity and performance challenges associated Topic 3: Understanding how to enhance the smartphone with sudden increases in data traffic on their 3G network user experience - Understanding how Vodafone Turkey are implementing a second carrier strategy to increase the capacity and performance of the network: 13.20 Lunch • Phase one: Carrying out detailed statistical analysis of RAB failures in order to meet minimum average user throughput levels 14.20 Understanding how to integrate customer-centric KPIs into • Phase two: Carrying out cell and parameter optimisation by your performance monitoring strategy to measure and monitoring configuration settings, bottlenecks and end-user enhance the customer experience behaviour - Establishing what customer-centric KPIs Telenor Serbia are - Evaluating the strategy that Vodafone Turkey are implementing to developing and why maximise service performance and customer experience for - Understanding how Telenor Serbia are incorporating these KPIs into smartphone users: their performance measurement strategy • Identifying user and cell profiles in order to audit processes in the - Understanding how Telenor Serbia are analysing call centre core network complaints and leveraging customer surveys to determine what their • Using these results to align network parameters with product users want and value from their services: marketing requirements and network KPIs • Developing KPIs to reflect this Zafer Genc, Network Planning Optimisation Manager, Vodafone - Establishing how Telenor Serbia are processing all the data generated Turkey by their KPIs and how they are reacting to it in real time to prevent service degradation09.50 Understanding how Telenor Norway are managing capacity Dr. Jakov Stojanovic, Network Quality Planning Manager, Telenor challenges in WCDMA and HSPA networks Serbia - Determining how to manage monthly changes in data traffic across different geographical terrains in WCDMA and HSPA networks 15.00 Determining how Kyivstar have developed and incorporated - Understanding and overcoming the capacity challenges faced by customer-centric KPIs into their performance measurement operators in stadiums: strategy • Determining how to solve this when there are 10,000 + - Examining the KPI and KQIs that Kyivstar have used in their measuring spectators in one place strategy to capture the complete picture of network performance and QoS - Examining the dimensioning criteria that should be used to manage - Developing effective communication between the marketing and capacity: network departments to develop customer focussed KPIs • Number of simultaneous HSDPA users - Analysing the results of customer surveys to understand customer • Timeshare needs and develop relevant KPIs and service KQIs • UL/DL load - Examining Kyivstar’s ‘KPI level notification system’ which enables real • Channel element codes time KPI monitoring to prevent service quality degradation Kenneth Helge Molnes, Capacity and Quality Planner, WCDMA & Andrey Seleznev, Head of Network Performance Management Unit, GSM Network, Telenor Norway Kyivstar & Anton Salnikov, Core Network Lead Engineer Network10.30 Understanding how Vodafone España are managing their Performance Management Unit, Kyivstar HSPA network to ensure optimum performance 15.40 Afternoon refreshments - Examining the mix of traffic and profiles in an existing HSPA network in order to improve HSPA data performance 16.00 Establishing how to maximise network performance to - Determining how to implement a second carrier into an HSPA network: enhance the smartphone user experience • Evaluating the effectiveness of a load balancing strategy against an - Establishing how to monitor the traffic that different smartphones are unbalanced strategy to ensure that voice and data coexist in a generating more demanding, day-to-day smartphone environment - Analysing the performance of different smartphones and modems on the network - Identifying and overcoming the integration challenges when - Determining how to optimise your network based on the devices implementing a dual carrier and MIMO single carrier using it - Evaluating the performance benefits of a multi-carrier HSPA and - Understanding how to evolve your networks to support the uplink data MIMO network traffic generated by smartphones when they were originally designed Aitor García Viñas, Radio-Frequency Telecommunications Engineer for data downloads: - Design & Engineering Specialist, Vodafone España • Establishing how to do this in a cost-efficient way - Establishing how to optimise your network to support evolving11.10 Morning refreshments smartphone capabilities11.40 Establishing how to develop a cost-effective network Omer Goc, Radio & Transport Network Optimisation Manager, Turkcell optimisation strategy to improve QoS 16.40 Examining strategies for monitoring and optimising the - Understanding how to identify and manage points of congestion in performance of your broadband services the network - Establishing how to define the objectives of your monitoring strategy in - Determining which tools are most effective for optimising your network: order to achieve consistent and optimal QoS for: • Traffic management tools • Service accessibility • Network performance tools • Service continuity • Capacity management tools • Service integrity - Evaluating the most effective performance metrics and KQIs/ KPIs for - Discussing the advantages and disadvantages of developing monitoring the performance of broadband services in-house tools to optimise network performance - Understanding how to monitor and detect service performance - Understanding how to optimise your existing network architecture degradation and developing an escalation process to manage this: without adding more base stations to provide optimal QoS whilst • Using end-to-end data traffic monitoring to achieve this keeping costs to a minimum - Establishing how to ensure that your performance monitoring strategy - Establishing how to avoid over-optimising your network to prevent is “future proofed” for the anticipated growth in data traffic unnecessary costs Muhammad Al-Kilani, VAS Performance Analyst, Network - Determining how to measure the success of your optimisation Performance Management, Etihad Etisalat Mobily strategy in terms of QoS (Awaiting final confirmation) For speaker announcements please visit: 17.20 Closing remarks from the Chair 17.30 End of conference12.20 Roundtable Discussion Session Take advantage of this facilitated discussion session to share best practice and benchmark your strategies in Mobile Network Optimisation. Delegates will have the opportunity to participate in DON’T FORGET TO SIGN UP FOR THE two out of three discussion sessions. At the end of each session, the facilitator for each group will summarise the key findings from each WORkSHOPS WHEN REGISTERING area before opening up the discussion to the floor. FOR THE CONFERENCE! © Telecoms IQ 2011. Due to unforeseen circumstances the programme may change, and IQPC reserves the right to alter the venue and/or speakers Register now at
  6. 6. Mobile Network Optimisation To speed registration, please provide the priority code located on the mailing label or in the box below. 5 WAYS TO REGISTER Online: My registration code is Tel: +44 (0) 20 7368 9300 Please contact our database manager on +44 (0) 20 7368 9300 or at quoting the registration Fax: +44 (0) 20 7368 9301 code above to inform us of any changes or to remove your details. Monday 6th June 2011 Pre-Conference Workshop: Email: Determining how to integrate femtocells with your network planning strategy to effectively manage increasing data traffic Post: your booking form to Tuesday 7th - Wednesday 8th June 2011 Two-Day Conference IQPC Ltd, Thursday 9th June 2011 Post-Conference Workshop: Scrutinising the costs, benefits and effectiveness of using SON to optimise network performance 2nd Floor, 129 Wilton Road, Discounted Operator Rates** London, SW1V 1JZ Package Tick Book and pay before Book and pay before Standard Price 18th March 2011 * 13th May 2011 * Full Access Pass Pre-Conference Workshop Two-Day Conference Save €350 Save €150 Team Discounts* Post-Conference Workshop IQPC recognises the value of learning in teams. Groups of 3 or more booking at the €1,449 + VAT € 1,649 + VAT € 1,799 + VAT same time from the same company receive a 10% discount. 5 or more receive a Three Day Pass Two-Day Conference AND Pre-Conference Workshop 15% discount. 7 receive a 20% discount. Only one discount available per person. Save €250 Save €100 Team discounts are not applicable in conjunction with another discount. OR Post-Conference Workshop € 1,149 + VAT € 1,299 + VAT € 1,399 + VAT Two-Day Conference Save €120 Save €70 Two-Day Conference ONLY € 829 + VAT € 879 + VAT € 949 + VAT Venue and Accommodation ** Discounted Operator rates apply to company that provides public telecommunications services such as telephony and data communications Venue: Courtyard by Marriott Vienna Messe Hotel, Trabrennstrasse 4, Vienna 1020 Austria Vendor Rates Tel: + 43-1-72730 Website: Package Tick Book and pay before Book and pay before Standard Price courtyard-vienna-messe/ 18th March 2011 * 13th May 2011 * Accommodation: Travel and accommodation is not included in the registra- Full Access Pass tion fee. However a number of discounted bedrooms have been reserved at Pre-Conference Workshop Two-Day Conference Save €700 Save €300 the Courtyard Hotel. Please call the hotel directly on +43 1 727 30 and quote Post-Conference Workshop €2,899 + VAT € 3,299 + VAT € 3,599 + VAT booking reference ‘IQPC’ to receive your discounted rate, prices start from €144 plus taxes. There is limited availability so we do encourage attendees Three Day Pass Two-Day Conference AND Pre-Conference Workshop to book early to avoid disappointment. Alternatively for a further selection of Save €500 Save €200 hotels, please visit: www.4cityhotels. OR Post-Conference Workshop € 2,299 + VAT € 2,599 + VAT € 2,799 + VAT com/vienna.html Two-Day Conference Save €250 Save €150 Two-Day Conference ONLY € 1,649 + VAT € 1,749 + VAT € 1.899 + VAT Free Online Resources * To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not valid in conjunction with any other offer. All prices are exclusive of Austria VAT at 20%. Austria VAT registration no. ATU66015858 To claim a variety of articles, podcasts and other free resources please visit Delegate Details Please photocopy for each additional delegate Digital Conference On CD-ROM Mr Mrs Miss Ms Dr Other A digital version of the conference proceedings, including all presentations, is available to buy. First Name Family Name I cannot attend the event, please send me the CD Rom priced at Job Title £599 plus VAT Tel No. Mobile No. Recent digital conference available - £599 plus VAT Email FTTx Yes I would like to receive information about products and services via email Please send me conference materials indicated above. Organisation I have filled out credit card details below Nature of business For further information Please call: +44 (0) 20 7368 9300 Address or email: To search IQPC’s archived conference Postcode Country documentation visit: Telephone Fax Approving Manager Terms and Conditions Name of person completing form if different from delegate: Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Signature Payment Terms: Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase I agree to IQPC’s cancellation, substitution and payment terms order (UK Plc and UK government bodies only) will be subject to a €65 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference Special dietary requirements: Vegetarian Non-dairy Other (please specify) if payment has not been received. Please indicate if you have already registered by Phone Fax Email Web IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% Payment Method credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. Total price for your Organisation: (Add total of all individuals attending): In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year Card Type: VISA M/C AMEX from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the Card Number: rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for anotherConference code 19922.001 Exp. Date: / Security Number / IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. Name On Card: Signature: IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or Billing Address (if different from below): postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. City/County/Postcode Cheque enclosed for: € (Made payable to IQPC Ltd.) Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. (Please quote 19922.001 with remittance advice) As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG. United Kingdom. liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Sort Code: 40 05 15, Account No: 59090618, IBAN Code: GB98 MIDL 4005 1559 0906 18 Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to Swift Code: MIDLGB22 Account name: International Quality & Productivity Centre Ltd. receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE Please do not pass my information to any third party