Vodafone case description

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  • 1. VodafoneSocial Insights, Social Strategy, Community & Conversations
  • 2. Within the Vodafone eForum (Lithium) you can find all the information you need aboutsmartphones, tablets, mobile plans, prepaid, social apps, blox and all the other mobile solutions that Vodafone provides.
  • 3. During the first training that Your Social provided at Vodafone, we mainly discussed Community Management. How do we get to a social strategy and goals and who are in our target group?What are the roles of a community manager? How do we reach and keep engagement with ourmembers? How do we handle ‘tricky’ situations? At the end of the first day the moderators and community manager got a test and an assignment.
  • 4. During the second meeting our main goal was to walk through the insights of Lithium. Whatinteresting options are avalaible and does the Vodafone eForum not yet contain? What metrics can we get out of the Customer Intelligence Center? Also, we recap the assignment that the moderators received during the first day of training.
  • 5. In addition to the trainings, Your Social provided Vodafone with Community Management Support. We create weekly reports with moderation tips & tricks.
  • 6. Your Social reviews all the community activities and takes a look at what else is possible within the eForum. We don’t just do suggestions, we also give the moderators and community manager advice.
  • 7. Meer informatie over de Vodafone case?shigeo@yoursocial.eu of tamara@yoursocial.eu