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ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
ISO 9000 series
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ISO 9000 series

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  • 1. ISO 9000 SERIES<br />Baria, John Allen<br />Gantioqui, Karlos Ronald Nikkolas<br />
  • 2. HISTORY<br />Problem during the World War II, especially differences in:<br />Ammunition<br />Vehicles<br />Unit of measure<br />First military standard established<br />Industries realized the merit of standardization but had differences<br />
  • 3. HISTORY<br />Common standards focused on the end product, not on the process<br />The science of quality control evolved from reactive to proactive<br />Companies were confused of the different standards in different countries<br />The International Organization for Standards issued the ISO 9000 series<br />
  • 4. DEFINITION<br />Not solely a quality control tool but a guideline for design, manufacture, sale and servicing of a product.<br />Also, meeting the customers expectations and requirements<br />Increase the level of quality and reliability, productivity and safety while making products and services affordable<br />Helps facilitate international trade<br />
  • 5. DEFINITION<br />“standards for the whole world”<br />Meant to be generic no matter what the organization’s business<br />More 40,000 companies are registered; ¾ are in Europe<br />Process takes 12 to 18 months registration<br />
  • 6. DEFINITION<br />ISO = International Organization for Standardization<br /> = promotes worldwide, standards for the improvement of quality, productivity and operating efficiency through a series of standards and guidelines.<br />
  • 7. EIGHT QUALITY PRINCIPLES<br />A customer focus<br />Leadership<br />Involvement of people<br />A process approach<br />A system approach to management<br />Continual improvement<br />Use of a factual approach to decision making<br />Mutually beneficial supplier relationships<br />
  • 8. REQUIREMENT FOR REGISTRATION OF ISO 9000<br />Company Review<br />Refine<br />Map Functions<br />Process control<br />Inspection<br />Purchasing<br />Training<br />Packaging<br />Delivery<br />
  • 9. REQUIREMENT FOR REGISTRATION OF ISO 9000<br />Must reregistered every 3 years<br />Helpful for companies that do not currently have a quality management<br />
  • 10. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Get top management<br />Top management considers ISO 9000 registration<br />Quality steering committee meets to evaluate process<br />Committee informs top management of ISO 9000 costs, schedule, etc.<br />Top management commits to pursue ISO 9000 registration<br />
  • 11. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Train personnel<br />Hold basic quality and ISO 9000training for all employees<br />Select and train personnel to be internal auditors<br />
  • 12. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Prepare quality manual policy<br />Study and understand ISO 9000 requirements as they apply to your company<br />Write (or re-write) company Vision and Mission statements<br />Write basic Quality Policy Manual outline<br />Complete first draft of Quality Policy Manual<br />Send copy of  manual to customer desiring ISO 9000 compliance (if necessary)<br />
  • 13. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Prepare Operating Procedures<br />Define responsibilities, using Quality Manual as a guide<br />Have those responsible for functions outline their procedures<br />Interview managers and fine-tune procedures<br />Compare Operating Procedures with Quality Manual for consistency<br />
  • 14. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Hold internal audit<br />Hold internal audit of ISO 9000 manual vs. ISO 9000 compliance<br />Implement corrective action items from audit<br />
  • 15. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Select registrar<br />Research registrars and their cost<br />Qualify possible registrars<br />Select third party registrar<br />
  • 16. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Go through registration process<br />Apply for registration and audits<br />Agree to audit process etc. with registrar<br />Hold pre-assessment audit<br />Take any needed corrective action<br />Have ISO 9000 registration audit<br />Take any needed corrective action<br />Re-audit as needed<br />Take any needed corrective action<br />
  • 17. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Obtain ISO 9000 registration<br />This verifies that you operate your business in compliance to the ISO 9000 requirements.<br />
  • 18. ADVANTAGES<br />Create a more efficient, effective operation<br />Increase customer satisfaction and retention<br />Reduce audits<br />Enhance marketing<br />Improve employee motivation, awareness, and morale<br />Promote international trade<br />Increase profit<br />Reduce waste and increase productivity.<br />
  • 19. DISADVANTAGES<br />The amount of money, time and paperwork required for registration<br /> Company can intend to produce a poor quality product and providing it does so consistently and with the proper documentation can put an ISO 9001 stamp on it<br />The standard is seen as especially prone to failure when a company is interested in certification before quality<br />Certifications are in fact often based on customer contractual requirements rather than a desire to actually improve quality<br />Competition among the numerous certifying bodies, leading to a softer approach to the defects noticed in the operation of the Quality System of a firm<br />
  • 20. SUMMARY ON HOW TO GET A CERTIFICATION<br />Get top management commitment<br />Train personnel<br />Prepare Quality Policy Manual<br />Prepare Operating Procedures<br />Hold internal audit<br />Select registrar<br />Go through registration process<br />Obtain ISO 9000 registration<br />
  • 21. STANDARDS FOR ISO 9000<br />System Requirements<br />Management Requirements<br />Realization of Requirements<br />Remedial Requirements<br />
  • 22. 4 GENERIC PRODUCT CATEGORIES<br />HARDWARE<br />SOFTWARE<br />PROCESSED MATERIALS<br />SERVICE<br />
  • 23. 20 ELEMENTS OF ISO 9000 SERIES STANDARDS<br />Management Responsibilities<br />Quality system<br />Contract review<br />Design control<br />Document and data control<br />Purchasing<br />Control of customer supplied product<br />Product identification and traceability<br />Process control<br />Inspection and testing<br />Control of inspection, measuring, and test equipment<br />Inspection and test status<br />Control of non conforming product<br />Corrective and preventive actions<br />Handling, storage, packaging, preservation and delivery<br />Control of quality records<br />Internal quality audits<br />Training<br />Servicing<br />Statistical techniques<br />
  • 24. EXAMPLES OF COMPANIES THAT PRACTICES ISO 9000 SERIES<br />Gushuyuan Coal Mine Jincheng Coal Nining Bureau Jincheng, Shanxi 048000, China Tel 86-356-3648250, Fax 3648003 Standard: ISO 9002 Registrar: QAC Certification Date: 12/96 Certified Scope: washed coal<br />
  • 25. EXAMPLES OF COMPANIES THAT COMPLIANT OF ISO 9000 SERIES<br />Littlestown Foundry, Inc.<br /> ISO certified manufacturer of aluminum base alloy castings using green sand molding methods. Castings include aluminum awning &amp; marine hardware &amp; other types of aluminum hardware. Capabilities include castings from 1 oz to 20 lb., machining, finishing &amp; heat treating. Materials meet ASTM, federal &amp; military standards. Testing services including tensile &amp; destructive, spectrographic analysis, metallographic analysis, microphotograpy, Brinell, ultrasonic, pressure &amp; hydrostatic testing are available. ANSI/ASQ Q9001:2000 certified.<br />ISO certified, ISO 9000 &amp; QS 9000 compliant manufacturer of aluminum castings. Capabilities include castings from 1 oz to 20 lb., machining, finishing &amp; heat treating. Materials meet ASTM, federal &amp; military standards.<br />
  • 26. EXAMPLES OF COMPANIES THAT COMPLIANT OF ISO 9000 SERIES<br />Precise Cast Prototypes &amp; Engineering, Inc.<br />Manufacturer of precision parts. Producing aluminum, magnesium, &amp; zinc casting &amp; machined parts (all materials). Designs that range from simple to complex.<br />ISO 9000, ISO 9002, QS 9000 &amp; QS 9002 compliant aluminum castings. Plaster &amp; sand castings. Capabilities include design, dimensioning &amp; tolerancing, GD &amp; T questions, 3-D modeling, tooling design, as-cast model design &amp; reverse engineering. Full-dimensional inspection available. Post-manufacturing services such as heat treating, coatings (paint, powder coat, anodize, etc.). Certification &amp; compliance documentation available.<br />
  • 27. REFERENCE<br />Stevenson, William J. and Chuong, Sum Chee. Operations Management: An Asian Perspective. McGraw-Hill,(2007).<br />Randall, Richard C. Randall’s practical guide to ISO 9000: implementation, registration, and beyond. Reading, Mass. Addison-Wesley, (1995).<br />http://www.school-for-champions.com/iso9000/registration_steps.htm<br />http://en.wikipedia.org/wiki/ISO_9000#Certification<br />

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