ISO 9000 series


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ISO 9000 series

  1. 1. ISO 9000 SERIES<br />Baria, John Allen<br />Gantioqui, Karlos Ronald Nikkolas<br />
  2. 2. HISTORY<br />Problem during the World War II, especially differences in:<br />Ammunition<br />Vehicles<br />Unit of measure<br />First military standard established<br />Industries realized the merit of standardization but had differences<br />
  3. 3. HISTORY<br />Common standards focused on the end product, not on the process<br />The science of quality control evolved from reactive to proactive<br />Companies were confused of the different standards in different countries<br />The International Organization for Standards issued the ISO 9000 series<br />
  4. 4. DEFINITION<br />Not solely a quality control tool but a guideline for design, manufacture, sale and servicing of a product.<br />Also, meeting the customers expectations and requirements<br />Increase the level of quality and reliability, productivity and safety while making products and services affordable<br />Helps facilitate international trade<br />
  5. 5. DEFINITION<br />“standards for the whole world”<br />Meant to be generic no matter what the organization’s business<br />More 40,000 companies are registered; ¾ are in Europe<br />Process takes 12 to 18 months registration<br />
  6. 6. DEFINITION<br />ISO = International Organization for Standardization<br /> = promotes worldwide, standards for the improvement of quality, productivity and operating efficiency through a series of standards and guidelines.<br />
  7. 7. EIGHT QUALITY PRINCIPLES<br />A customer focus<br />Leadership<br />Involvement of people<br />A process approach<br />A system approach to management<br />Continual improvement<br />Use of a factual approach to decision making<br />Mutually beneficial supplier relationships<br />
  8. 8. REQUIREMENT FOR REGISTRATION OF ISO 9000<br />Company Review<br />Refine<br />Map Functions<br />Process control<br />Inspection<br />Purchasing<br />Training<br />Packaging<br />Delivery<br />
  9. 9. REQUIREMENT FOR REGISTRATION OF ISO 9000<br />Must reregistered every 3 years<br />Helpful for companies that do not currently have a quality management<br />
  10. 10. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Get top management<br />Top management considers ISO 9000 registration<br />Quality steering committee meets to evaluate process<br />Committee informs top management of ISO 9000 costs, schedule, etc.<br />Top management commits to pursue ISO 9000 registration<br />
  11. 11. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Train personnel<br />Hold basic quality and ISO 9000training for all employees<br />Select and train personnel to be internal auditors<br />
  12. 12. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Prepare quality manual policy<br />Study and understand ISO 9000 requirements as they apply to your company<br />Write (or re-write) company Vision and Mission statements<br />Write basic Quality Policy Manual outline<br />Complete first draft of Quality Policy Manual<br />Send copy of  manual to customer desiring ISO 9000 compliance (if necessary)<br />
  13. 13. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Prepare Operating Procedures<br />Define responsibilities, using Quality Manual as a guide<br />Have those responsible for functions outline their procedures<br />Interview managers and fine-tune procedures<br />Compare Operating Procedures with Quality Manual for consistency<br />
  14. 14. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Hold internal audit<br />Hold internal audit of ISO 9000 manual vs. ISO 9000 compliance<br />Implement corrective action items from audit<br />
  15. 15. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Select registrar<br />Research registrars and their cost<br />Qualify possible registrars<br />Select third party registrar<br />
  16. 16. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Go through registration process<br />Apply for registration and audits<br />Agree to audit process etc. with registrar<br />Hold pre-assessment audit<br />Take any needed corrective action<br />Have ISO 9000 registration audit<br />Take any needed corrective action<br />Re-audit as needed<br />Take any needed corrective action<br />
  17. 17. STEPS IN OBTAINING ISO 9000 CERTIFICATION<br />Obtain ISO 9000 registration<br />This verifies that you operate your business in compliance to the ISO 9000 requirements.<br />
  18. 18. ADVANTAGES<br />Create a more efficient, effective operation<br />Increase customer satisfaction and retention<br />Reduce audits<br />Enhance marketing<br />Improve employee motivation, awareness, and morale<br />Promote international trade<br />Increase profit<br />Reduce waste and increase productivity.<br />
  19. 19. DISADVANTAGES<br />The amount of money, time and paperwork required for registration<br /> Company can intend to produce a poor quality product and providing it does so consistently and with the proper documentation can put an ISO 9001 stamp on it<br />The standard is seen as especially prone to failure when a company is interested in certification before quality<br />Certifications are in fact often based on customer contractual requirements rather than a desire to actually improve quality<br />Competition among the numerous certifying bodies, leading to a softer approach to the defects noticed in the operation of the Quality System of a firm<br />
  20. 20. SUMMARY ON HOW TO GET A CERTIFICATION<br />Get top management commitment<br />Train personnel<br />Prepare Quality Policy Manual<br />Prepare Operating Procedures<br />Hold internal audit<br />Select registrar<br />Go through registration process<br />Obtain ISO 9000 registration<br />
  21. 21. STANDARDS FOR ISO 9000<br />System Requirements<br />Management Requirements<br />Realization of Requirements<br />Remedial Requirements<br />
  23. 23. 20 ELEMENTS OF ISO 9000 SERIES STANDARDS<br />Management Responsibilities<br />Quality system<br />Contract review<br />Design control<br />Document and data control<br />Purchasing<br />Control of customer supplied product<br />Product identification and traceability<br />Process control<br />Inspection and testing<br />Control of inspection, measuring, and test equipment<br />Inspection and test status<br />Control of non conforming product<br />Corrective and preventive actions<br />Handling, storage, packaging, preservation and delivery<br />Control of quality records<br />Internal quality audits<br />Training<br />Servicing<br />Statistical techniques<br />
  24. 24. EXAMPLES OF COMPANIES THAT PRACTICES ISO 9000 SERIES<br />Gushuyuan Coal Mine Jincheng Coal Nining Bureau Jincheng, Shanxi 048000, China Tel 86-356-3648250, Fax 3648003 Standard: ISO 9002 Registrar: QAC Certification Date: 12/96 Certified Scope: washed coal<br />
  25. 25. EXAMPLES OF COMPANIES THAT COMPLIANT OF ISO 9000 SERIES<br />Littlestown Foundry, Inc.<br /> ISO certified manufacturer of aluminum base alloy castings using green sand molding methods. Castings include aluminum awning & marine hardware & other types of aluminum hardware. Capabilities include castings from 1 oz to 20 lb., machining, finishing & heat treating. Materials meet ASTM, federal & military standards. Testing services including tensile & destructive, spectrographic analysis, metallographic analysis, microphotograpy, Brinell, ultrasonic, pressure & hydrostatic testing are available. ANSI/ASQ Q9001:2000 certified.<br />ISO certified, ISO 9000 & QS 9000 compliant manufacturer of aluminum castings. Capabilities include castings from 1 oz to 20 lb., machining, finishing & heat treating. Materials meet ASTM, federal & military standards.<br />
  26. 26. EXAMPLES OF COMPANIES THAT COMPLIANT OF ISO 9000 SERIES<br />Precise Cast Prototypes & Engineering, Inc.<br />Manufacturer of precision parts. Producing aluminum, magnesium, & zinc casting & machined parts (all materials). Designs that range from simple to complex.<br />ISO 9000, ISO 9002, QS 9000 & QS 9002 compliant aluminum castings. Plaster & sand castings. Capabilities include design, dimensioning & tolerancing, GD & T questions, 3-D modeling, tooling design, as-cast model design & reverse engineering. Full-dimensional inspection available. Post-manufacturing services such as heat treating, coatings (paint, powder coat, anodize, etc.). Certification & compliance documentation available.<br />
  27. 27. REFERENCE<br />Stevenson, William J. and Chuong, Sum Chee. Operations Management: An Asian Perspective. McGraw-Hill,(2007).<br />Randall, Richard C. Randall’s practical guide to ISO 9000: implementation, registration, and beyond. Reading, Mass. Addison-Wesley, (1995).<br /><br /><br />