Failing:The Very Human Side ofTestingSimon Morley@YorkyAbroadhttp://testers-headache.blogspot.com/Wednesday, May 22, 13
This is about failure....My experiencesSome learningsWednesday, May 22, 13
Being Wrong (testing)Anybody ever been wrong?How did it feel?Wednesday, May 22, 13
My takeFrustrating - at firstThen - liberatingWednesday, May 22, 13
But first frustration...Wednesday, May 22, 13
CommunicationTest Strategy CommunicationTalking about a less linear approach - andmore focus on business needs andinformat...
Moving from...Wednesday, May 22, 13
To...Wednesday, May 22, 13
“But surely if we hadclear requirements...”The requirements can’t always be knownupfrontClear is very subjectiveAnd so are...
Lessons?Wednesday, May 22, 13
Different AudiencesFamiliarityAdoptionRefusal / Not preparedWednesday, May 22, 13
“But surely if we had clearrequirements...”Wednesday, May 22, 13
And there’s more....Wednesday, May 22, 13
Thinking & ModelsAttention to details - too focusedProblems with notetakingQuestions / Not getting started quickly enoughG...
Attention to details - toofocusedWednesday, May 22, 13
Browsing or client?Wednesday, May 22, 13
Wednesday, May 22, 13
CausesFocusExcitedTunnelVisionWednesday, May 22, 13
LessonsPair-upRemind yourself:Is it time to switch betweenfocus-defocus now?Wednesday, May 22, 13
Note TakingI filed a bug report - and missed out aconfiguration element (parameter setting) thatturned out to be decisive.Kn...
And more...Wednesday, May 22, 13
Not starting / Too manyquestions...How? When?By when?Who? Who more can I talk to?What do you mean by test?Anything more?An...
Reaction?SuspicionFrustrationImpatienceWednesday, May 22, 13
Lessons?Wednesday, May 22, 13
Start with context-free questionsCan I ask some questions?Is now a good time for questions?Ref: Exploring Requirements: Qu...
Sitting with a problem fortoo long...Wednesday, May 22, 13
Result?Dis-appointmentDelayWednesday, May 22, 13
CausesWednesday, May 22, 13
Lessons?Wednesday, May 22, 13
BalanceCelebrateyourignoranceWednesday, May 22, 13
LessonsFail “well”“The chief trick to making good mistakes isnot to hide them - especially not fromyourself. Instead of tu...
More LessonsCelebrate your own failuresThey are a case study opportunityAsk trusted colleagues for signsFear of failure = ...
More lessonsKnow your audienceSynch with themContext-free questions to start withRemember to focus & de-focusTake a step b...
ReferencesThinking, Fast and Slow (Kahneman)Exploring Requirements: Quality before Design(Gauss, Weinberg)How to Be an Exp...
Questions & CommentsWednesday, May 22, 13
Image creditshttp://www.flickr.com/photos/34120957@N04/4199675334http://www.flickr.com/photos/seandreilinger/8252655811http:...
Image creditshttp://www.flickr.com/photos/flex/26197327/http://www.flickr.com/photos/safetyfreak/498421785/http://www.flickr.c...
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Failing: The Very Human Side of Testing

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Failing: The Very Human Side of Testing

  1. 1. Failing:The Very Human Side ofTestingSimon Morley@YorkyAbroadhttp://testers-headache.blogspot.com/Wednesday, May 22, 13
  2. 2. This is about failure....My experiencesSome learningsWednesday, May 22, 13
  3. 3. Being Wrong (testing)Anybody ever been wrong?How did it feel?Wednesday, May 22, 13
  4. 4. My takeFrustrating - at firstThen - liberatingWednesday, May 22, 13
  5. 5. But first frustration...Wednesday, May 22, 13
  6. 6. CommunicationTest Strategy CommunicationTalking about a less linear approach - andmore focus on business needs andinformation flow.What could possibly go wrong????Wednesday, May 22, 13
  7. 7. Moving from...Wednesday, May 22, 13
  8. 8. To...Wednesday, May 22, 13
  9. 9. “But surely if we hadclear requirements...”The requirements can’t always be knownupfrontClear is very subjectiveAnd so are requirementsIt’s a form of not dealing with the problem -what will satisfy the customer?Wednesday, May 22, 13
  10. 10. Lessons?Wednesday, May 22, 13
  11. 11. Different AudiencesFamiliarityAdoptionRefusal / Not preparedWednesday, May 22, 13
  12. 12. “But surely if we had clearrequirements...”Wednesday, May 22, 13
  13. 13. And there’s more....Wednesday, May 22, 13
  14. 14. Thinking & ModelsAttention to details - too focusedProblems with notetakingQuestions / Not getting started quickly enoughGetting stuck in a rutWednesday, May 22, 13
  15. 15. Attention to details - toofocusedWednesday, May 22, 13
  16. 16. Browsing or client?Wednesday, May 22, 13
  17. 17. Wednesday, May 22, 13
  18. 18. CausesFocusExcitedTunnelVisionWednesday, May 22, 13
  19. 19. LessonsPair-upRemind yourself:Is it time to switch betweenfocus-defocus now?Wednesday, May 22, 13
  20. 20. Note TakingI filed a bug report - and missed out aconfiguration element (parameter setting) thatturned out to be decisive.Kneejerk reaction: Take more notes!Or: Take better notes... How?Practice observation & NotetakingSmith: How to be an explorer of the worldWednesday, May 22, 13
  21. 21. And more...Wednesday, May 22, 13
  22. 22. Not starting / Too manyquestions...How? When?By when?Who? Who more can I talk to?What do you mean by test?Anything more?Anything more?Configuration?Data?Architecture?Team?Priority?Risks?Known problems?Wednesday, May 22, 13
  23. 23. Reaction?SuspicionFrustrationImpatienceWednesday, May 22, 13
  24. 24. Lessons?Wednesday, May 22, 13
  25. 25. Start with context-free questionsCan I ask some questions?Is now a good time for questions?Ref: Exploring Requirements: QualityBefore Design (Gause, Weinberg)Wednesday, May 22, 13
  26. 26. Sitting with a problem fortoo long...Wednesday, May 22, 13
  27. 27. Result?Dis-appointmentDelayWednesday, May 22, 13
  28. 28. CausesWednesday, May 22, 13
  29. 29. Lessons?Wednesday, May 22, 13
  30. 30. BalanceCelebrateyourignoranceWednesday, May 22, 13
  31. 31. LessonsFail “well”“The chief trick to making good mistakes isnot to hide them - especially not fromyourself. Instead of turning away in denialwhen you make a mistake, you shouldbecome a connoisseur of your own mistakes,turning them over in your mind as if theywere works of art, which in a way they are.”Dennet: Intuition Pumps and other Tools forThinkingWednesday, May 22, 13
  32. 32. More LessonsCelebrate your own failuresThey are a case study opportunityAsk trusted colleagues for signsFear of failure = Fear of learningCreativity is bound up with failureWednesday, May 22, 13
  33. 33. More lessonsKnow your audienceSynch with themContext-free questions to start withRemember to focus & de-focusTake a step backExplain the problem to someone newLearning is a heuristic activity - implies trialand errorWednesday, May 22, 13
  34. 34. ReferencesThinking, Fast and Slow (Kahneman)Exploring Requirements: Quality before Design(Gauss, Weinberg)How to Be an Explorer of the World (Smith)Intuition Pumps and Other Tools for Thinking(Dennet)Wednesday, May 22, 13
  35. 35. Questions & CommentsWednesday, May 22, 13
  36. 36. Image creditshttp://www.flickr.com/photos/34120957@N04/4199675334http://www.flickr.com/photos/seandreilinger/8252655811http://www.flickr.com/photos/fairyfeet/30860040/http://www.flickr.com/photos/thedevelopmentofbirmingham/4160702095/http://www.flickr.com/photos/mknott/130350679/in/photostream/http://www.flickr.com/photos/wfryer/1342355056/http://www.flickr.com/photos/andrewpescod/1355751357/http://www.flickr.com/photos/stolensnapshot/3611391087/sizes/m/in/photostream/http://www.flickr.com/photos/neilmoralee/6872205942/Wednesday, May 22, 13
  37. 37. Image creditshttp://www.flickr.com/photos/flex/26197327/http://www.flickr.com/photos/safetyfreak/498421785/http://www.flickr.com/photos/mdconnell/5209509848/http://www.flickr.com/photos/billsophoto/5243121852/http://www.flickr.com/photos/zyphichore/95961996/http://www.flickr.com/photos/aquilaonline/2055376852/http://www.flickr.com/photos/rvoegtli/7662328952/http://www.flickr.com/photos/betsyweber/3307988944/http://www.flickr.com/photos/cainnmosni/3065256470/http://www.flickr.com/photos/66720528@N04/8476511518/http://www.flickr.com/photos/sharynmorrow/3718891/http://www.flickr.com/photos/vblibrary/8484917890/Wednesday, May 22, 13
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