CAREER DEVELOPMENT WITHIN YOKOGAWA
Bulletin HR04A0108-E-E
1
Foreword
Working at Yokogawa means being part of a large
global organisation. It means being member of a
multinational w...
2
Career Development Explained
Sharing responsibility	 4
Map of job families	 5
Career Development within
and across job f...
3
This guide explains the development opportunities
available to ambitious and talented people, ranging from
specialist ro...
4
Sharing responsibility
While you are doing your utmost in your job and are
focused on a good performance in the present,...
5
Map of job families
The career guide covers 12 generic job families. For
each job family this booklet describes the diff...
6
Office
support
Executive
Management Services
Manufacturing
& Sourcing
Quality &
Business
Improvement
Delivery
Sales &
Ma...
7
My first employer was Philips Electronics in Eindhoven.
Philips attracted me at the time because of their
technology and...
8
SALES & MARKETING
Vice President, head of the
sales & marketing division
•	Manages the various Sales & Marketing Teams;
...
9
The major accounts team
•	Identifies and coordinates the solutions and service
provided by the various Yokogawa units an...
10
The marketing communications team
is managed by the manager marketing
communications. In this role the manager:
•	Defin...
11
When you graduate from college/university and start
working for a company, you must be prepared to start
from scratch. ...
12
The sales manager within the operational unit
•	Manages the sales team(s) in charge of the Yokogawa
portfolio and/or ge...
13
The outside sales engineer within the
operational unit
•	Canvasses the domestic market or European markets,
promotes an...
14
The inside sales engineer
•	Follows up leads and assist sales colleagues in winning
orders;
•	Analyses the customer req...
15
16
Office
support
Executive
Management
Sales &
Marketing Services
Manufacturing
& Sourcing
Quality &
Business
Improvement
...
17
When I left university reality struck me - suddenly there
were no concepts, principles and electronics, but reality in
...
18
Vice President, head of the delivery
division
• Delivers projects and solutions which comply with the
scope agreed in c...
19
Manager design  engineering
within the operational unit
• Reports to the head of the Delivery  Services division;
• Man...
20
The integration engineering team
• Is responsible for the Yokogawa hardware, architectural
engineering and third party ...
21
Manager international procurement
• Reports to the head of the Delivery  Services Division;
• Manages the Project Procu...
22
The purchasing team
• Reports to the Manager International Procurement;
• Identifies and analyzes the unit’s current an...
23
The logistics team
• Reports to the Manager Logistics;
• Provides for the correct handling and shipping of
inbound and ...
24
Office
support
Executive
Management
Sales 
Marketing
Manufacturing
 Sourcing
Quality 
Business
Improvement
Delivery
Ser...
25
When I was at college everything was approached very
theoretically and I wondered how I would remember all
those theori...
26
Head of the services division
•	Manages the Services Teams either directly or
functionally;
•	Develops and implements s...
27
The premier services team
•	Sells and delivers consultancy services to customers in
the process industry relating to pr...
28
The customer services team leaders
within the operational unit
•	Reports to the Manager Customer Services;
•	Leads the ...
29
The SLS projects  assembly team
within the operational unit
•	Reports to the Manager Customer Services;
•	Is responsibl...
30
The instrument services team
within the operational unit
•	Reports to the Manager Customer Services;
•	Assesses market,...
31
32
Office
support
Executive
Management
Sales 
Marketing Services
Quality 
Business
Improvement
Delivery
Manufacturing
 Sou...
33
I enjoyed going to college and also liked the college
social life - as a result of which my study took a little bit
lon...
34
Vice President, head of the
manufacturing  sourcing division
• Liaises with European and Global Headquarters and
worldw...
35
The manufacturing production team
• Reports to the head of the Manufacturing  Sourcing
Division;
• Leads a product prod...
36
Office
support
Executive
Management
Sales 
Marketing Services
Manufacturing
 Sourcing
Delivery
Quality 
Business
Improv...
37
My lecturer began the first Human Resources lesson for
my MBA study at the University of Groningen in an unsual
manner....
38
Manager, head of the quality  business
improvement division
•	Manages the QHSE teams either directly or functionally;
•...
39
40
Office
support
Executive
Management
Sales 
Marketing Services
Manufacturing
 Sourcing
Quality 
Business
Improvement
Del...
41
Companies can only attract young talent by paying close
attention and being aware of technology preferences
and by prov...
42
Manager, head of ICT services division
•	Manages all the ICT Services Teams;
•	Defines and implements ICT policy, resou...
43
The system architecture officer
•	Carries out research to position ICT Services as the
enabler of the further optimisat...
44
The project manager
•	Realises and implements applicable ICT solutions
to support the business processes in the Yokogaw...
45
46
Office
support
Executive
Management
Sales 
Marketing Services
Manufacturing
 Sourcing
Quality 
Business
Improvement
Del...
47
During my college period I was a typical student who
wondered why I had to spend so much time studying
subjects which s...
48
Vice President, head of the finance 
control division
•	Manages all the Finance  Control Teams either directly
or funct...
49
Access
Open to experienced managers with a (master’s/
bachelor’s) degree in Economics/Financial Control or
equivalent a...
50
The reporting team
•	Reports to the Corporate Controller;
•	Instructs and supports the business with the
implementation...
51
The project controller
Within the operational unit
•	Reports to the Controller;
•	Prepares reports for Yokogawa regiona...
52
The financial accounting team
within the operational unit
•	Reports to the Controller or the Accounting Manager;
•	Prov...
53
54
Office
support
Executive
Management
Sales 
Marketing Services
Manufacturing
 Sourcing
Quality 
Business
Improvement
Del...
55
If I were to ask Peter, a Utrecht University graduate, what
his goal is for his future income he might answer: “Ben, I
...
56
Vice President, head of the human
resources division
•	Manages the Human Resources discipline(s);
•	Defines and impleme...
57
The recruitment and education team
•	Is responsible for attracting, recruiting and selecting
candidates based on the fo...
Office
support
Executive
Management
Sales 
Marketing Services
Manufacturing
 Sourcing
Quality 
Business
Improvement
Delive...
59
It is always nice when you are asked to state your
biggest achievement; it gives you a perfect opportunity
to forget ab...
60
Corporate governance  legal affairs is
headed by the General Counsel. The position is supported
by a Contract Manager a...
61
62
Office
support
Sales 
Marketing Services
Manufacturing
 Sourcing
Quality 
Business
Improvement
Delivery
Executive
Manag...
63
The executive management is comprised of
senior managers in charge of either cost or profit centres
at Yokogawa Europe ...
64
Office
support
Executive
Management
Sales 
Marketing Services
Manufacturing
 Sourcing
Quality 
Business
Improvement
Del...
65
Secretaries attached to a team work alongside
managers and other team members to optimise the
organisation of their act...
66
Office
support
Executive
Management
Sales 
Marketing Services
Manufacturing
 Sourcing
Quality 
Business
Improvement
Del...
67
The facilities team within the operational unit
provides staff services in several areas:
•	Property management, the ma...
68
The Career Development Discussion
What does this cover? Looking ahead to your career
goals, the aim is to:
•	Identify t...
69
STAR leadership profile
The STAR leadership profile, a 360° feedback assessment
tool is used to collect information abo...
70
European Education Services Yokogawa
(EESY)
EESY encompasses a central education service for the
European and African r...
71
Job postings via the Yokogawa Vacancy
Database	
The vacancy database on YEFNET is updated regularly
with the latest job...
72
Career Development
within and across
job families
Career Development within Yokogawa
Subject to change without notice.
All rights Reserved, Copyright© 2012, Yokogawa Europe...
Career development at Yokogawa
Career development at Yokogawa
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  1. 1. CAREER DEVELOPMENT WITHIN YOKOGAWA Bulletin HR04A0108-E-E
  2. 2. 1 Foreword Working at Yokogawa means being part of a large global organisation. It means being member of a multinational with a complex organisational structure which is comprised of many different jobs at both national and international level. Gaining an insight in the Yokogawa job families and how staff can move in between them is of vital importance to the preparation of career plans that enhance the professional development of our employees. Why? Because our human capital is of vital importance to Yokogawa. “Quality, Innovation, Foresight”: this is our commitment to industry. Yokogawa’s instruments and systems meet these criteria. However, in our business these, as such, are not enough. Due to our customers increasing focus on total solutions, an increase in knowledge and experience is required to meet this demand. This means that knowledge and experience play a strategic role in the achievement of an excellent performance - and it means that you and your colleagues are the factor that determines our competitive edge. “Working at Yokogawa means being part of a large global organisation ”
  3. 3. 2 Career Development Explained Sharing responsibility 4 Map of job families 5 Career Development within and across job families Sales & Marketing 6 Delivery 16 Services 24 Manufacturing & Sourcing 32 Quality & Business Improvement 36 ICT Services 40 Finance & Control 46 Human Resources 54 Legal 58 Executive Management 62 Office Support 64 Facilities & Logistics 66 Career Development Resources The Career Development Discussion 68 HR Analysis tools 69 STAR leadership profile 69 European Education Services Yokogawa (EESY) 70 Job postings via Yokogawa Vacancy Database 71 Index
  4. 4. 3 This guide explains the development opportunities available to ambitious and talented people, ranging from specialist roles, generalist roles right through managerial roles both within and across the job families. The booklet is illustrated throughout with personal testimonials from Yokogawa staff who share their career experiences and give substance to our motto: “Not just a job, but a career!”. Would you like to find out more about your career options and professional mobility within our organisation? If so, we recommend that you contact your manager and/or Human Resources. Enjoy your reading! Ben van der Rijst Vice President Human Resources Yokogawa Europe & Africa Bianca Vermeulen Manager Recruitment & Education Yokogawa Europe & Africa Not just a job, but a career!
  5. 5. 4 Sharing responsibility While you are doing your utmost in your job and are focused on a good performance in the present, it is imaginable that you do not take much time to think about other possible (international) jobs within Yokogawa as a next step in your career. Are you giving consideration to job mobility, career development or training? If so, career development discussion will be an important HR tool as it will guide you through alternative job opportunities that may be of interest to you. You and your manager share the responsibility for arranging a career development discussion. We challenge you to adopt a proactive attitude. Career Development explained We can imagine that you may welcome additional support in making the right decision(s), after all it is your career. Human Resources offers specific analytical tools that can assist you and your manager in the decision- making process. Human Resource’s Personal Profile Analysis (PPA), for example, provides you with an insight in your strengths at the workplace. You also gain a clearer impression of the competencies which might need some further development. HR uses the STAR leadership profile, a 360° feedback tool, to assess members at middle management level. Leading Change Self Advancement Drive for Result Building Coalition Empowering Business Self People Customer Focus
  6. 6. 5 Map of job families The career guide covers 12 generic job families. For each job family this booklet describes the different roles which are present. The access section gives an impression which skills and experience are needed to qualify for the role. Next, the section EESY training shows a selection of training courses offered by EESY which contribute to your further development in the role. The final section Development lists career options within the job family and/or in other job families. Office support Executive Management Sales & Marketing Services Manufacturing & Sourcing Quality & Business Improvement Delivery Finance & Control Human Resources Legal Facilities ICT Services
  7. 7. 6 Office support Executive Management Services Manufacturing & Sourcing Quality & Business Improvement Delivery Sales & Marketing Human Resources Legal Facilities ICT Services Finance & Control Vice President, head of the Sales & Marketing division The marketing team The major accounts team The international project pursuit team The marketing communications team The sales manager The outside sales engineer The channel manager The account manager The inside sales engineer The order handling team SALES & MARKETING
  8. 8. 7 My first employer was Philips Electronics in Eindhoven. Philips attracted me at the time because of their technology and innovation. I also knew Philips as a well- respected multinational, which I also found appealing. During my time at Philips I met a few representatives from Japanese companies who had OEM (Original Equipment Manufacturer) agreements with Philips. I was intrigued by the way the Japanese worked and their approach to the market and customers. In fact this triggered me, after having worked at Philips for almost 5 years, to look for a Japanese company as a next step in my career. At the time my plan was to work another 5 years or so for a Japanese company and make use of this experience in my further career. However, things worked out differently. After joining Yokogawa, I quickly appreciated the “family feeling”, the loyalty and especially the (customer) commitment. Furthermore, unlike Philips, Yokogawa was not established in Europe, especially in the systems business. This meant that there was a great deal to do and plenty of scope to expand the business. I got involved and took the lead in the improvement of various sales aspects (such as presentations, sales & quotation tools, demos, etc). With a small team we were able to boost the Yokogawa systems business in Europe and expand the operations into the company of today. Yokogawa is always developing itself; new innovative products and solutions are introduced and the quality and robustness of the products, services, hardware and software is outstanding. This lays ideal foundations for the added value provided by our local offices - project management, engineering and services. I saw the commitment and dedication of all Yokogawa employees immediately when I joined Yokogawa over 20 years ago. I’m convinced that this commitment to our customers will guarantee Yokogawa’s further growth and long term success in the market. Will de Groot Working at Yokogawa: a continuous mix of working, AT an international level, with people and products “ “
  9. 9. 8 SALES & MARKETING Vice President, head of the sales & marketing division • Manages the various Sales & Marketing Teams; • Develops and implements marketing and sales strategies; • Provides the Executive Management a medium and long term economic and industrial perspective on market development, requirements and competition; • Specifies and implements sales strategy to maintain and increase the volume and profitability of new orders in line with annual targets and mid-term business plans; • Manages the process from product development to market development; • Initiates and contributes to defining future strategy, markets, products, solutions, cooperation and alliances. Access Open to highly experienced staff with a proven track record in senior business management and/or sales management positions acquired throughout an extensive and successful career. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan). Development Executive Management of other generic job families. The marketing team (PCI/Systems) • Analyses global markets, current and future technical and operational requirements of industries and customers, budgeted investment programmes and the competition; • Provides direction for product development for the YEF region at global headquarters from concept to ready to use products and solutions; • Finds, validates and actively transfers information, experience and best practices for Yokogawa’s portfolio to the Sales force to capitalise on Yokogawa’s strengths and improve competitiveness and order intake. Access Open to staff with 5-10 years experience in industry and/or applications. Demonstrable knowledge of business practices and automation developments in the process industry. Extensive experience with managing relations with stakeholders such as customers, R&D institutes, branch organisations. EESY training Advanced presentation skills Finance for non financials Development Head of the Sales & Marketing Division The Major Accounts Team Delivery & Services Executive Management
  10. 10. 9 The major accounts team • Identifies and coordinates the solutions and service provided by the various Yokogawa units and relays them to major accounts in the prospecting, lobbying, negotiation and commercial follow-up phases; • Acts as Yokogawa’s main contact point and ambassador for these customers; • Manages the long term business relationship with major accounts; • Provides for a continual fit between Yokogawa strategy and customer needs; • Is responsible for profitability, sustainability and expansion of major accounts. Access Open to experienced managers with demonstrable knowledge of the various marketing and sales duties and business development. Staff has a proven track record in successfully managing large accounts. Also open to Project Managers with considerable experience in managing large projects. EESY training Advanced presentation skills Language courses Refresher training courses, Yokogawa portfolio Development Head of the Sales & Marketing Division The Marketing Team Delivery & Services Executive Management The international project pursuit team • Seeks and identifies project opportunities by continuously gathering and structuring information of the global environment in which Yokogawa and our customers operate; • Is responsible for pursuit of identified projects; • Provides leadership to the pursuit team (e.g. by assigning leaders); • Creates and guarantees an optimal Yokogawa team approach with other affiliates; • Wins identified projects, assures that deals get closed. Access Open to Senior Sales and Account Managers with demonstrable knowledge of Decision Making Units (DMUs) and an ability to successfully access and liaise with all levels. Extensive international working experience is required. Flexible personality, self starter, seeks (alternative) ways of achieving results. EESY training Strategic Selling Advanced negotiating skills Advanced presentation skills Coaching skills Development Management of the International Project Pursuit Team
  11. 11. 10 The marketing communications team is managed by the manager marketing communications. In this role the manager: • Defines and implements marketing communication plans in line with the needs of the Industrial Automation and Test and Measurement divisions; all marketing collaterals must comply with the corporate identity, house style and product branding; • Actively participates in the organisation and management of specific regional events, such as industrial exhibitions, user conferences, internal sales and marketing seminars; • Develops all PR activities, establishes and maintains the network, and assists in the organisation of regional and local press events; • Investigates, recommends and implements new marketing and sales tools, e.g. web tools, on-line magazines and interactive presentation platforms. Access Open to experienced staff with a proven track record in senior marketing and/or sales positions acquired throughout an extensive career. EESY training Managing Professionals B2B Marketing Strategic Selling Development Marketing & Sales The marketing communications advisor • Implements and integrates corporate Yokogawa Marketing Communication policy at local level; • Supports the commercial efforts of local Sales and conveys clearly what Sales has to offer and is developing to customers, partners, shareholders, the media, the financial community and governments using the most appropriate communication channels and media. Access Open to staff with a bachelor’s degree in Marketing & Communications or equivalent and to staff from other generic job families with marketing communication experience. EESY training Strategic Selling Effective writing in English Development Manager Marketing Communications SALES & MARKETING
  12. 12. 11 When you graduate from college/university and start working for a company, you must be prepared to start from scratch. This is especially true for the high tech environment at companies of the nature of Yokogawa. It is difficult for colleges and universities to keep up with rapidly evolving and developing technologies. You will be confronted with many new technologies that you did not encounter at college or at university. This might be a frustrating experience but it is a fact and it is something you must go through. It is the same as a driving licence: we learn how to really drive a car once you have your licence. The same is true for keeping up to date with the latest developments. Studying does not stop after you graduate from college/university. If you wish to advance in your professional career, you will need to carry on learning until you retire. What I like most about my job is the continuous mix of working with people, products, services and solutions: the human aspects of working with customers, suppliers and colleagues in combination with the technology of our products and their capabilities and quality. The sum of this mix is a solution that results in customer satisfaction as a final reward for your efforts. Martin KlaasseN You will be confronted with MANY new technologies “ “
  13. 13. 12 The sales manager within the operational unit • Manages the sales team(s) in charge of the Yokogawa portfolio and/or geographic area; • Develops new business to increase Yokogawa’s market share; • Specifies and implements sales strategy to maintain and increase the volume and profitability of new orders in line with annual and multi-year targets; • Guarantees compliance with company policies. Access Open to senior staff with a proven track record in sales (management) positions. Staff has experience with managing professionals, has knowledge of marketing and commercial techniques and has had wide exposure to the Yokogawa portfolio. EESY training Advanced management skills Finance for non financials Development Head of the Sales & Marketing Division The Marketing Team The Major Accounts Team The International Project Pursuit Team The account manager within the operational unit is responsible for an area or key account(s) • Identifies and coordinates the solutions and service provided by the various Yokogawa units and conveys them to customers in the prospecting, lobbying, negotiation and commercial follow-up phases; • Acts as Yokogawa’s main contact point and ambassador for these customers; • Guarantees a continual fit between Yokogawa’s strategy and customer needs; • Negotiates commercial terms with customers and reaches agreement; • Is responsible for profitable, sustainable and expanded business with customers. Access Open to sales experts with a proven track record in sales positions acquired throughout an extensive and successful career. EESY training Large Account Management Process Advanced presentation skills Finance for non financials Development The Sales Manager The Major Accounts Manager The International Project Pursuit Team The Channel Manager The Marketing Communications Team SALES & MARKETING
  14. 14. 13 The outside sales engineer within the operational unit • Canvasses the domestic market or European markets, promotes and sells products, solutions or services; • Analyses the competition, identifies the customer’s requirements, develops sales initiatives, coordinates bids, negotiates contracts and monitors their performance; • Is responsible for profitable and expanded business with customers. Access Open to junior staff with inside sales experience and trained in sales techniques (domestic). Open to medior sales staff wishing to expand their career path by adding an international component. EESY training Strategic Selling Presentation skills Negotiation skills Development The Account Manager The Channel Manager The Marketing Communications Team The channel manager within the operational unit • Assesses developments and selling opportunities via distribution channels; • Develops and implements strategic plans and goals for channel marketing to meet corporate objectives and increase market share and profitability of Yokogawa products; • Develops and manages channel partner contracts, promotions, programmes and account activities; • Manages assigned business relations with an explicit forecast; • Finalises terms & conditions in line with corporate governance; • Is responsible for profitable, sustainable and expanded business with customers. Access Open to sales staff with international experience and proven network capabilities at various organisational levels. EESY training Strategic Selling Advanced presentation skills Finance for non financials Development The Sales Manager The Major Accounts Manager The Account Manager The Marketing Communications Team
  15. 15. 14 The inside sales engineer • Follows up leads and assist sales colleagues in winning orders; • Analyses the customer requirements; • Specifies the response strategy (price and cost objectives, choice of products, technical solutions); • Draws up the technical and commercial bid; • Guarantees quotations that meet YEF compliance requirements in line with corporate governance directives; • Assists the sales colleague(s) in promoting the bid to the customer. Access Open to junior staff with a technical bachelor’s degree in an engineering subject and to staff from other job families with equivalent experience. EESY training Strategic Selling Influencing skills Business English Development The Outside Sales Engineer The Account Manager The Marketing Communications Team The order handling team • Controls, confirms and furthers received customer orders, in line with business planning, ensuring a correct and just-in-time delivery of Yokogawa products and services; • Develops and maintains customer relations resulting in an optimal relation between both parties; • Provides for the correct handling of received customer orders in line with specific requirements of the customer, guaranteeing maximum customer satisfaction; • Enters orders in the SAP system, in line with the details of the received customer order, ensuring up-to-date data availability for other departments; • Arranges daily customer order (outbound) shipments, in line with promised delivery times. Access Open to junior staff with intermediate vocational degree. Preference is given to staff who have already worked with SAP. Good communication skills, customer orientation and has a verbal and written command of English. EESY training (Telephone) communication skills SAP module training (CRM) Development The Inside Sales Engineer Delivery & Services (The Procurement Team) SALES & MARKETING
  16. 16. 15
  17. 17. 16 Office support Executive Management Sales & Marketing Services Manufacturing & Sourcing Quality & Business Improvement Finance & Control Delivery Human Resources Legal Facilities ICT Services Vice President, head of the Delivery division Manager project management office The project management office Manager design & engineering The design & engineering team leaders The integration engineering team The control & safety system engineering team The application engineering team Manager international procurement The project procurement team The purchasing team The logistics team delivery
  18. 18. 17 When I left university reality struck me - suddenly there were no concepts, principles and electronics, but reality in the form of pipes that leak hazardous gasses, pumps and processes that need to be controlled with hard wire and pneumatics! My first employer was active in the nuclear industry and at the time did have the highest technology, many projects and huge government funding. But times change and soon after I joined international treaties resulted in funds drying up and projects slowing down. So after five years of many small projects with limited budgets a new opportunity in Oil & Gas turned up: the first offshore platform for South Africa supplying gas and condensate to an onshore refinery. I enjoyed the challenge of being part of the design teams of both projects and six years later I was still finalising the commissioning of the last plants. I became acquainted with Yokogawa as a serious company with a different business model and different values. Some years later I had the opportunity to join Yokogawa and even though the circumstances were extreme, with many adjustments to be made to become profitable, I took the challenge because I could associate myself with the company’s culture and ethics. I still have a passion for working at Yokogawa because of the way we do business, the courage we have to be different and to be innovative, the compassion we have with our customers, the moral compulsion we have to conduct ourselves ethically and to support our customers to the point that they experience us as part of them. I also enjoy the day-to-day contacts with my colleagues in identifying the actions and activities from the broad strategies and the daily struggle to keep my head above the flood of e-mails and find better ways of dealing with all the messages. It is great to be able to stand back and see that plans are working and make changes when they do not. Even though it is very hard for me, when I look back, I can really say I enjoy change – because the alternative is just unimaginable… This also brings the advantage of constant improvement, which I like and support wholeheartedly. And then there is the demanding coordination at European, African and global level that challenges my negotiation skills. In short, I enjoy what I do and what can motivate anyone more than that? Sure, there are always days when things do not go the way I want, but that keeps me realistic - and keeps my feet on the ground, where I meet real people... Herman vandenberg join us to challenge yourself and finD an environment that you can enjoy! “ “
  19. 19. 18 Vice President, head of the delivery division • Delivers projects and solutions which comply with the scope agreed in confirmed orders and/or contracts; • Is responsible for the delivery which includes studies, design, implementation, testing, installation, commissioning and start-up of industrial process automation systems and solutions; • Is responsible for strict scope control, an efficient and cost-effective performance and adequate quality which is important for a profitable and successful delivery; • Communicates open and transparent with customers and end-users. Access Open to highly experienced staff with a proven track record in senior engineering positions and extensive international managerial experience. EESY training • 360° Leadership feedback (as the starting point for a Personal Development Plan) Development • Executive Management of other generic job family The project management office is headed by the manager project management office, as a team their role within the operational unit is as follows: • Reports to the head of the Delivery Services division; • Provides support during sales stages and takes over from Sales once a contract for a project is signed; • Acts on behalf of the unit as the interface (contact point) and ambassador to customer during the performance phase of a project; • Delivers projects in-time, completely and correctly within the agreed budget and quality objectives; • Plans, manages and monitors both the technical, financial and resources aspect of projects. Access Open to experienced engineering staff with a proven track record in managing projects and to staff from other job families with equivalent knowledge and project management experience. EESY training • Project Management • Finance for non financials • Influencing skills Development • Manager Design Engineering • Head of the Delivery Services Division • Delivery Services • Sales Marketing • Quality Business Improvement delivery
  20. 20. 19 Manager design engineering within the operational unit • Reports to the head of the Delivery Services division; • Manages the various Design Engineering Teams; • Is responsible for the complete and correct delivery of process control projects within agreed budgets, quality objectives and time schedules based on Project Management standards; • Ensures that the solutions (systems) delivered to customers are in line with the specific customer’s technologies and provided in compliance with Yokogawa Management System (YMS). Access The position is open to experienced staff with a proven track record in managerial engineering positions acquired throughout an extensive and successful career. EESY training • Managing professionals • Advanced management skills • Finance for non financials Development • Manager Project Management Office • Head of the Delivery Services Division • Executive Management • Delivery Services The design engineering team leaders within the operational unit • Reports to the Manager Design Engineering; • Leads one of the Design Engineering Teams: integration engineering, control safety system engineering or applications engineering; • Ensures that skilled, motivated human resources and efficient physical resources are available for project execution within the constraints of the time, budget and quality objectives. Access Open to technical managers with an extensive Yokogawa systems experience in combination with demonstrable successful performance in (a) managerial position(s). EESY training • Advanced management skills • Finance for non financials • Lean Six Sigma Green Belt training Development • Manager Design Engineering • Management of another Design Engineering Team or Project Management Office • The Project Management Office • Delivery Services
  21. 21. 20 The integration engineering team • Is responsible for the Yokogawa hardware, architectural engineering and third party supply engineering; • Acts as deputy to the Project Management; • Designs and implements field instrumentation; • Takes care of site survey organisation and site activities; • Guarantees project continuity by migrating the project team to the site under supervision of the site team. The control and safety system engineering team • Is responsible for the Yokogawa CENTUM and ProSafe engineering, implementation and tests; • Takes care of plant network security designs and data access security; • Carries out the site implementation and guarantees correct hand-over to the customer and service organisation. The application engineering team • Is responsible for development of FastTools SCADA project application software and specific applications (e.g. MES, Exaquantum, etc.). Access Open to junior staff with a bachelor’s degree in an engineering subject. Preference is given to engineers with multidisciplinary experience in the field of industrial automation and Yokogawa engineering expertise. EESY training • Technical Yokogawa modules offered by the Training Center • Working in projects Development • Position within one of the other Design Engineering Teams • The Project Management Office • System specialist in the area of integration engineering, control safety engineering or application engineering • Delivery Services delivery
  22. 22. 21 Manager international procurement • Reports to the head of the Delivery Services Division; • Manages the Project Procurement and Purchasing Team; • Defines and implements the Procurement/Supplier/ Subcontracting policy and monitors its efficiency and effectiveness; • Prepares and furthers the “make, team or buy” decisions with bid teams and project management; • Validates bidding strategy reviews, supplier and subcontractor selection and contract reviews; • Negotiates beneficial (international) contracts for Yokogawa with suppliers, subcontractors and partners; • Manages procurement improvement action plans, promotes standardisation and seeks alternative solutions and sources to guarantee the activity and shorten cycles. Access This position is open to senior staff with demonstrable successful performance in procurement functions and managerial capacities. Also open to staff from other job families with equivalent experience and excellent negotiation skills. EESY training • Managing professionals • Finance for non financials • Influencing skills • NEVI II Development • The Project Management Office • Delivery Services • Quality Business Improvement • Manufacturing Sourcing The project procurement team • Reports to the Manager International Procurement; • Participates in bid processes and project management, costing items and services to be purchased within the budget; • Carries out the procurement process within the requirements of the bid or project; • Carries out supplier and subcontractor selection and develops the vendor base; • Identifies and manages supplier/subcontractor risks and market opportunities with a “marketing” approach; • Negotiates and sets up supplier contracts and subcontracting agreements in a contractual relationship which guarantee that the supplier shares the risks associated with the provision of the products or services. Access Open to staff with experience in other procurement roles, to Project Engineers with recognized technical skills, risk management experience, clear affinity with the management of commercial processes and familiarity with negotiating techniques. Also open to Sales staff. EESY training • Finance for non-financials • Contract management • Negotiation skills • Conflict management • Nevi I or II • Working in Projects Development • Manager International Procurement • The Purchasing Team • Sales Marketing (order handling)
  23. 23. 22 The purchasing team • Reports to the Manager International Procurement; • Identifies and analyzes the unit’s current and future requirements; • Develops knowledge of suppliers and trends; • Implements the Purchasing policy and sets up tendering procedures if necessary; • Negotiates with suppliers; • Ensures that contracts and agreements are performed properly and deals with any disputes; • Implements supplier and procurement improvement actions. Access Open to junior staff with a relevant bachelor’s degree and to staff from other job families with a clear affinity with the management of commercial processes EESY training • Negotiation skills • MIL or NEVI I • Conflict management Development • The Project Procurement Team • The Logistics Team • Manufacturing Sourcing The manager logistics • Reports to the head of the Delivery Services Division; • Manages the Logistics Team; • Interprets the logistics needs of internal and external customers in terms of Service Level Agreements (SLA); • Provides for the delivery of logistics according to these SLAs; • Selects, manages and maintains the long-term relationships with logistic partners; • Acts as the main contact point between the internal customer and suppliers (factories). Access This position is open to senior staff with demonstrable successful performance in logistic functions and with managerial capacities. Also open to staff from other job families with equivalent experience. EESY training • Managing professionals • Contract management • Finance for non financials • Influencing/negotiation skills Development • Manager International Procurement • The Purchasing Team • Manufacturing Sourcing delivery
  24. 24. 23 The logistics team • Reports to the Manager Logistics; • Provides for the correct handling and shipping of inbound and outbound orders, including the handling of related purchase orders to suppliers, preparation of necessary documentation and customs clearance; • Takes care of third-party shipments; • Determines the most efficient stock levels and manages the stock levels; • Selects and manages relationships with external logistic partners; • Monitors and maintains agreed service levels; • Monitors and maintains the availability of the logistic system to guarantee immediate action for the completion of orders and shipments. Access Open to junior staff with upper secondary vocational education. EESY training • Communication skills • Time management Development • The Purchasing Team • Manufacturing Sourcing • Facilities
  25. 25. 24 Office support Executive Management Sales Marketing Manufacturing Sourcing Quality Business Improvement Delivery Services Human Resources Legal Facilities ICT Services Finance Control The modifications site services team The instrument services team Vice President, head of the Services division Manager customer services The customer services management team The service promotion team The SLS projects assembly team Manager premier services The premier services team SERVICES
  26. 26. 25 When I was at college everything was approached very theoretically and I wondered how I would remember all those theories and formulae once I found my first job. However, when I got my first job I soon realised that what I learned was mostly one third of my work. The rest consists of common sense. Interest in your work and an open mind is needed for continual personal development and the improvement of the working environment. The people you work with will inspire you and teach you a lot of additional lessons. The world is changing rapidly and in today’s business it is clear that we are greatly influenced by global developments. Even when you are not working in an international business it is very likely that your work will be affected by events triggered outside your country. Working at Yokogawa in an international environment makes it even clearer that you have to perform and to give your best performance throughout your career - because if you don’t, others will. Be factual and honest, work hard and always think of your customer first. Mark van Otterlo The people you are working with will inspire you and teach you a lot of additional lessons “ “
  27. 27. 26 Head of the services division • Manages the Services Teams either directly or functionally; • Develops and implements services strategy to maintain and increase the volume and profitability of installed assets in line with annual targets and mid-term business plans; • Provides the Executive Management with a medium and long term economic and industrial perspective of the market developments, requirements and competition; • Guarantees that the service propositions offered to customers are always in line with (future) market needs; • Builds the organisation that is required to provide profitable services to customers. Access This position is open to highly experienced staff with a proven track record in senior management and/or sales positions, preferably related to customer services in the process industry. A good understanding of business economics and extensive international managerial experience is essential. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Executive Management of other generic job family The manager premier services • Manages the Premier Services Team; • Is responsible for delivering consultancy services focusing on the efficiency and/or effectiveness of the customer’s business performance; • Increases the premier services business by actively assessing market, industry and customer needs; • Develops and maintains customer relations to ensure profitability, sustainability and expansion of these accounts; • Develops and implements new profitable premier services propositions in line with identified (future) market demands; • Is responsible for managing premier services quotes and proposals. Access This position is open to highly experienced staff with a proven track record in selling and delivering premier services to the process industry in combination with highly-developed managerial capacities. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Head of the Delivery Services Division Manager Customer Services Delivery Services Sales Marketing SERVICES
  28. 28. 27 The premier services team • Sells and delivers consultancy services to customers in the process industry relating to production management, operation management and process automation with the focus on improving the customer’s overall business performance; • Identifies new opportunities for business activities, including potential strategic partnerships; • Defines, develops and sells new consultancy services propositions to customers; • Draws up premier services quotes and proposals. Access Open to staff with a thorough background in process engineering, chemical engineering and/or process optimization of the customer’s operations. The staff also have extensive consultancy experience and knowledge of the Yokogawa’s markets and portfolio. EESY training Consultancy skills Lean Six Sigma Green Belt Advanced presentation skills Finance for non financials Development Manager Premier Services Sales Marketing Delivery Services The manager customer services within the operational unit • Manages the various customer services teams; • Manages customer services quotes and proposals; • Is responsible for maintaining, servicing and expanding Yokogawa’s installed base; • Provides for the complete and correct delivery of customer services and service projects within the agreed budgets, quality objectives and time schedules. Access This position is open to senior staff with a proven track record in managerial positions related to Service or Engineering, also a demonstrable experience in an international service setting is required. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Head of the Delivery Services Division Manager Premier Services Delivery Services Sales Marketing
  29. 29. 28 The customer services team leaders within the operational unit • Reports to the Manager Customer Services; • Leads the services promotion team, SLS Projects Assembly Team, Modifications Site Services Team or Instrumentation Services Team; • Ensures that skilled, motivated human resources and efficient physical resources are available for sales acquisition, project execution, service and assembly activities within the constraints of the time, budget and quality objectives. Access Open to technical managers with wide Yokogawa systems and instrumentation experience combined with demonstrable successful performance in (a) managerial position(s). EESY training Managing professionals Finance for non financials Presentation skills Development Manager Premier Services Manager Customer Services Delivery Services Sales Marketing The services promotion team within the operational unit • Reports to the Manager Customer Services; • Is responsible for sales acquisition of new customer service business; • Assesses developments and selling opportunities with assigned customers and distribution channels; • Maintains and expands Yokogawa’s installed base and distribution channels; • Negotiates commercial terms with clients and reaches agreement; • Finalises Terms Conditions in line with corporate governance. Access Open to staff with extensive knowledge of the Yokogawa services portfolio combined with demonstrable experience in (a) sales role(s). The staff have a convincing personality and are able to sell new service propositions. The staff have an in depth understanding of service deliveries that improve customer production and/or safety. EESY training Strategic Selling Negotiation skills Presentation skills Finance for non financials Development Manager Customer Services Manager Premier Services The Customer Services Team Leaders Sales Marketing SERVICES
  30. 30. 29 The SLS projects assembly team within the operational unit • Reports to the Manager Customer Services; • Is responsible for the complete and correct execution and delivery of SLS projects within the agreed budgets, quality objectives and time schedules; • Collects and promotes the re-use of standard applications; • Interprets customer requirements in terms of functional and technical specifications; • Develops, tests, assembles and installs products and applications for customers; • Carries out the Procurement Contract Management of raw materials, semi-finished products and finished products; • Defines best solutions for applications and products, develops improvements to products and applications. Access The staff fulfilling a role within SLS projects need a relevant bachelor’s degree (technical education) and preferably have experience with managing projects. The staff also need to be prepared to work abroad. A position in the Assembly Team is open to junior staff with upper secondary vocational education. EESY training Project Management Finance for non financials Negotiation skills Functional Safety training NEN 3140 Development The Customer Services Team Leaders Delivery Services Manufacturing Sourcing The modifications site services team within the operational unit • Reports to the Manager Customer Services; • Is responsible for the complete and correct execution and delivery of modification projects within the agreed budgets, quality objectives and time schedules; • Collects and promotes the re-use of standard applications; • Maintains customer installations; • Coordinates and organises maintenance and modification jobs with appropriate administration (order handling, invoicing, etc.) Access This position is open to staff with a bachelor’s degree (e.g. Operational Engineering, Mechanical Engineering, Electrical Engineering or Process Automation) and several years engineering experience. Staff is willing to travel abroad frequently, including offshore. Furthermore a flexible working attitude and demonstrable problem- solving skills are required. EESY training Customer focused communication Conflict management Development The Customer Services Team Leaders The Services Promotion Team The Instrument Services Team Delivery Services
  31. 31. 30 The instrument services team within the operational unit • Reports to the Manager Customer Services; • Assesses market, industry and customer developments (installed base); • Manages local service accounts and assigned business relations with a clear forecast; • Oversees, according to the main specialist area of each team member, all operations after the instrumentation is commissioned and throughout the instrumentation’s life cycle; • Provides after sales services, repairs, spare parts, technical assistance to customers and training; • Provides for customised and diversified customer services; • Finalises contracts and Terms Conditions with customers. Access Open to junior staff with a bachelor’s degree in an engineering subject and a strong commercial drive. EESY training Customer focused communication Negotiation skills Contract Management Development The Services Promotion Team The Modifications Site Services Team Delivery Services SERVICES
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  33. 33. 32 Office support Executive Management Sales Marketing Services Quality Business Improvement Delivery Manufacturing Sourcing Human Resources Legal Facilities ICT Services Finance Control Vice President, head of the Manufacturing Sourcing division The development engineering team The manufacturing production team The supply chain management team MANUFACTURING SOURCING
  34. 34. 33 I enjoyed going to college and also liked the college social life - as a result of which my study took a little bit longer. Much later I discovered that the college social life ‘lessons’ were just as important as my study. As someone said to me a long time ago: “Two years at acting school is much more instructive about life than ten years of theoretical study”. This insight still helps me a lot in my daily work at Yokogawa as General Manager of the Manufacturing Sourcing function. The major difference between college and working life is the discipline which results from the business environment and the commitment towards the company. I had to leave some of the good things from college life behind me and adopt a more serious approach to my work and responsibilities. The reasons for why I chose my first employer were to provide for the basics of life, closely followed by the interest in creating happiness and the drive to work and achieve something in life. Moreover, the company offered me the job I was interested in. I like to be successful in the things I do. My biggest achievement in my work was the moment I said to myself ‘This is not what I want any more’ and took the step towards a career with Yokogawa. Yokogawa in three words? “Quality, Solid, Social”. HENK LEIJTEN YOKOGAWA IN THREE WORDS: QUALITY, SOLID and SOCIAL “ “
  35. 35. 34 Vice President, head of the manufacturing sourcing division • Liaises with European and Global Headquarters and worldwide Yokogawa affiliates; • Defines and implements the Manufacturing Sourcing policy of the unit and the necessary investment budgets; • Defines the strategy for development of new products and related services based on pro-active monitoring of market and technology developments; • Is responsible for the forecasting and budgeting process within the unit, reporting PL, production costing and productivity; • Arranges for cost effectiveness, efficient production cycles and optimised processes (infrastructure, manhours, material); • Safeguards the product and production quality, as well as the health, safety environmental aspects. Access Open to senior staff that have acquired broad experience in managerial manufacturing positions and/or have borne business unit responsibility. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Excecutive Management of other generic job families The development engineering team • Reports to the Head of the Manufacturing Sourcing Division; • Leads a team of product development engineers; production support engineers and laboratory employees; • Develops new products and solutions in line with the business unit product strategy and in accordance with required certifications; • Maintains and improves the Yokogawa Process Analysers portfolio; • Implements changes in the production line (engineering change requests); • Carries out research for new products; • Investigates application shortcomings and deals with customer complaints. Access Open to technical managers with wide Yokogawa development or engineering experience. EESY training Managing your team Technical trainings on Yokogawa products and production process Finance for non financials Chairing meetings Development Head of the Manufacturing Sourcing Division Function within one of the other Manufacturing Sourcing job families MANUFACTURING SOURCING
  36. 36. 35 The manufacturing production team • Reports to the head of the Manufacturing Sourcing Division; • Leads a product production line; • Ensures that skilled, motivated human resources and efficient physical resources are available for workload execution within the constraints of time, budget, quality objectives and required volume. Access Open to staff with wide manufacturing experience and demonstrable successful performance in managerial positions. EESY training Managing your team Technical trainings on Yokogawa products and production process Finance for non financials Chairing meetings Development Head of the Manufacturing Sourcing Division Function within one of the other Manufacturing Sourcing job families The supply chain management team • Reports to the Head of the Manufacturing Sourcing Division; • Prepares the master planning, material planning and production planning; • Procures raw materials, semi-finished and finished products; • Provides for the correct handling and shipment of orders, including handling of related purchase orders to suppliers and the preparation of necessary documentation; • Determines the most efficient stock levels and work batch quantities and manages the stock levels; • Analyses and maintains product forecasts; • Coordinates customer communication, complaints and deals with returns. Access Open to staff with a bachelor’s degree or equivalent and to staff from the other Manufacturing job families, also knowledge and experience with supply chain management, preferably in a manufacturing environment is required. EESY training Introduction to Legal Contracts Lean Six Sigma Green Belt training Negotiation skills Development Head of the Manufacturing Sourcing Division Function within one of the other Manufacturing Sourcing job families Order handling (Sales Marketing) Procurement (Delivery)
  37. 37. 36 Office support Executive Management Sales Marketing Services Manufacturing Sourcing Delivery Quality Business Improvement Human Resources Legal Facilities ICT Services Finance Control Manager, head of the Quality Business Improvement division The Quality Business Improvement team QUALITY BUSINESS IMPROVEMENT
  38. 38. 37 My lecturer began the first Human Resources lesson for my MBA study at the University of Groningen in an unsual manner. She produced a bag of potatoes and a pack of straws and then opened the lecture by saying that she was going to test us to find out who was going to pass the study and who was not. She took a potato and a straw, concentrated, and pushed the straw through the potato in one go. She then said ‘I have an MBA and I have shown you that I have passed the test” Then she gave a potato and straw to me as the first person and asked me to do the same. This was a very challenging moment for me. I concentrated myself as well and was successful right first time, which was an enormous relief. I realised later on what I had done at that moment. Not all the following students passed the test. Two years later the lecturer proved that she was right: the students who failed the potato test did not obtain their MBA degree. What career advice would you like to give to people fresh from college/university? The experienced workforce regard many students who have just graduated and begin their new job as apprentices who need to learn from scratch how things are done at this company. This is good, because the graduates get to understand the working methods and the company’s culture. However, these graduates also need to realise that their fresh insights are of value to the company’s present and future success. It is worthwhile to challenge the experienced workforce on how things are done. Old habits could hamper efficiency and the company may need to make changes to utilise the opportunities available in the market place. The graduates’ fresh insights and analytical skills may promote the further development of the company and the experienced workforce. Ron Wezel Fresh insights are valuable for the company’s succes, today and tomoRrow “ “
  39. 39. 38 Manager, head of the quality business improvement division • Manages the QHSE teams either directly or functionally; • Provides for compliance with industry standards (ISO, OHSAS, ETC), defines Quality Business Improvement policy, provides for the correct implementation to achieve the objectives and presents the scorecards needed to support decision-making; • Ensures that customer requirements and expectations are taken into account and supervises Quality Assurance activities delegated to the operational teams; • Initiates and monitors business improvement initiatives. Access Open to managers with a proven track record in Quality Business Improvement (minimum 10 years experience of which 5 years in a managerial position). Managers with demonstrable knowledge and experience at university level. EESY training Managing professionals Advanced management skills Lean Six Sigma (Master) Black Belt Auditing (Lead Assessor) Development Executive Management of other job family The quality business improvement advisory team • Reports to the head of the Quality Business Improvement Division; • Monitors and manages the Balance Scorecard and related business improvement programme at his or her unit; • Monitors the changes made by line management needed to achieve business objectives; • Measures and analyses customer perception and ensures that any customer complaint and non- compliances are processed; • Plans and performs audits in line with the requisite compliance instructions (ISO, OHSAS, ETC). Access Open to experienced staff with a background in economics or business administration or staff from other job families with equivalent experience. Demonstrable knowledge at bachelor’s degree’ level. Minimum of 5 years working experience (of which 2 years in a change process). EESY training Lean Six Sigma Green Belt Influencing skills Auditing (Lead Assessor) Development Head of the Quality Business Improvement Division QUALITY BUSINESS IMPROVEMENT
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  41. 41. 40 Office support Executive Management Sales Marketing Services Manufacturing Sourcing Quality Business Improvement Delivery ICT Services Human Resources Legal Facilities Finance Control The ICT Business application team The ICT management The ICT System Architecture officer The ICT Operations team The ICT Project Manager Manager, head of ICT Services division ICT SERVICES
  42. 42. 41 Companies can only attract young talent by paying close attention and being aware of technology preferences and by providing staff the tools and equipment they are accustomed to using in their everyday life. Nowadays technology plays an important role when people choose the company they wish to work for. The tools provided by the employer must meet expectations. These expectations include the integration of social networking tools in the day-to-day business routine. The different generations can exhibit a gap: the younger generations can make use of their expertise and remarkable agility when working with electronic gadgets, while the older generations may regard their inability to make full use of this technology as failure to keep up with the pace of developments. Evert Romviel TOOLS PROVIDED BY THE EMPLOYER MUST MEET expectations “ “ People who work at Yokogawa are engaged and accomplish meaningful work and create value by means of their dedication, collaboration and commitment. This winning attitude is created by maintaining skills and knowledge and assuming the personal responsibility for individual actions. The company’s positive future is ensured by this can-do attitude, creativity and the ability to consistently deliver the best solution to our customers. Career growth, learning and development are also factors that motivate people to stay with Yokogawa.
  43. 43. 42 Manager, head of ICT services division • Manages all the ICT Services Teams; • Defines and implements ICT policy, resources and procedures; • Assesses market/technical developments and business needs and interprets these in terms of ICT projects and initiatives; • Is responsible for the automation of the Yokogawa business processes by means of solid and efficient ICT functionality; • Develops and implements ICT infrastructure within Yokogawa; • Is responsible for monitoring and maintaining the availability of the ICT infrastructure. Access This position is open to senior managers with a bachelor’s degree in Business Administration, Information Technology or equivalent. The staff have broad national and international ICT managerial experience. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Executive Management of other generic job family The ICT management team • Reports to the head of the ICT Services Division; • Leads one of the ICT Services Teams; • Ensures that skilled, motivated human resources and efficient physical resources are available for the operations, system architecture and business applications management; • Assesses and optimises the ICT processes continuously. Access Open to senior staff with a bachelor’s degree in Business Administration, Information Technology or equivalent. The staff have extensive ICT work experience and demonstrable managerial capabilities. EESY training Managing professionals Project Management Finance for non financials Development Head of the ICT Services division Management of another ICT Services Team ICT SERVICES
  44. 44. 43 The system architecture officer • Carries out research to position ICT Services as the enabler of the further optimisation of business processes; • Analyses the risks to and the potential improvements of Yokogawa’s ICT infrastructure; • Gives advice to the operations team on an optimal match between ICT Services and the business processes; • Gives input to the ICT management on cost management for service-based costing and budget alignment with business priorities; • Supports the optimisation of the integrated ICT infrastructure; • Supports the operations team in dealing with structural and urgent problems which have a high impact. Access Open to senior staff with a bachelor’s degree in Business Administration, Information Technology or equivalent. The staff have extensive ICT Services work experience, powerful analytical skills and wide advisory experience. EESY training Finance for non financials Project Management Influencing/advisory skills Development The ICT Management Team The business applications team • Analyses business processes and provides advice on implementation possibilities; • Realises and implements applicable ICT solutions to support the business processes in the Yokogawa organisation; • Provides continual support to ICT business applications; • Analyses the risks to and potential improvements of the various business applications; • Monitors and maintains the availability of ICT services; • Is responsible for service level management, monitors and maintains agreed service levels. Access This position is open to staff with a bachelor’s degree in Business Administration, Information Technology or equivalent. The staff have experience with managing projects, demonstrable analytical advisory skills and are able to work abroad on a regular basis. EESY training Managing professionals Influencing skills Working in projects Project Management Application specific module training (among others SAP, SAGE, Livelink) Development Module exceeding development within the (SAP) business application The ICT Management Team
  45. 45. 44 The project manager • Realises and implements applicable ICT solutions to support the business processes in the Yokogawa organisation; • Develops and implements technical solutions for the ICT services to be delivered; • Delivers projects in-time, completely and correctly within the agreed budget and quality objectives; • Plans, manages and monitors both the technical, financial and resources aspect of a project. Access Open to staff with a bachelor’s degree in Business Administration, Information Technology or equivalent. It is also required to have extensive ICT Services work experience, powerful analytical skills and demonstrable project management experience. EESY training Finance for non financials Project Management Influencing/advisory skills Development The ICT Management Team Delivery (The Project Management Team) ICT SERVICES The operations team • Achieves a match between services being delivered and the needs within the business processes; • Develops and implements technical solutions for the services to be delivered; • Monitors and maintains the availability of services; • Deals with standard changes; • Is responsible for monitoring and optimising agreed service levels; • Carries out the licence management, contract and vendor management; • Arranges for the provision of functional and technical support to employees (users). Access Service desk positions are open to junior staff with an upper secondary ICT vocational education. System Administrators must have a bachelor’s degree in ICT. The staff also require in-depth knowledge of network technology, operating systems and software applications. The staff also need a well-developed service-oriented attitude and good communication skills. EESY training Cisco training Microsoft Certified Engineer MCDST (Servicedesk) ITIL VMware training Project Management Working in projects Development Another position within the Operations Team The ICT Management Team
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  47. 47. 46 Office support Executive Management Sales Marketing Services Manufacturing Sourcing Quality Business Improvement Delivery Finance Control Human Resources Legal Facilities ICT Services The Project Controller The accounting manager The financial accounting manager The Corporate Controller The internal audits team The reporting team The Controller The employee benefits and payroll team Vice President, head of the Finance Control division FINANCE CONTROL
  48. 48. 47 During my college period I was a typical student who wondered why I had to spend so much time studying subjects which seemed quite useless to me. I was a fanatic basketball player and I put my textbooks aside at the end of a day’s study and went to the basketball pitch with my friends. I continually improved my game and even reached a professional level. Unfortunately basketball players do not get paid that well in Holland, so after my college period I looked for a job. I initially regarded my work as a necessity to get some cash. However, as time went by I realised that I was becoming more interested in what I was actually doing. I tried to figure out the process I was part of and started to ask my manager all kinds of ‘why’ questions. From that moment on I actually began to enjoy my work and realised that I would need to study if I was to be able to do my job better. I began with evening classes in finance and accounting and learned a lot I could apply in my daily work. My increased theoretical and practical knowledge and wish to develop my career and to create value resulted in new professional opportunities crossing my path. My jobs became more interesting which actually encouraged me me to carry on learning. I admit it was not always easy to study and have a fulltime job. A lot of discipline was needed - as was full support from the home front. However, I am proud that I succeeded. Learning makes your life better! It is fun to gain knowledge and in bringing the lessons learned into practice you add and create value to your company and improve your professional prospects. For this reason I actively encourage my staff to carry on studying. My advice to all new Yokogawa employees with ambitions is to do the same. Franck Wessels Learning makes your life better!“ “
  49. 49. 48 Vice President, head of the finance control division • Manages all the Finance Control Teams either directly or functionally; • Develops and maintains the control framework and financial company standards for Yokogawa Europe Africa (YEF); • Provides for YEF’s the planning budgeting process; • Takes care to ensure that the economic and financial aspects of strategic and operational decisions are taken into account with the objective of creating economic value; • Manages the financial results and promotes initiatives to improve profitability and optimise cash flows; • Provides for complete, timely and accurate corporate reporting within Yokogawa Europe Africa; • Guarantees compliance with standards and the relevant legislation; • Carries out tax management; • Carries out the investment decision-making; • Provides for the timely and correct performance of salary management. Access Open to senior managers with a master’s degree in Economics/Financial Control or equivalent and with broad national and international Finance Control experiencel. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Executive Management of other generic job family The corporate controller • Reports to the head of the Finance Control Division; • Leads the Reporting Team; • Manages the administrative organisation and internal control systems; • Maintains the Yokogawa accounting manual and other accounting standards; • Advises and supports the local Controllers within the operational units; • Controls order intake, sales, margin and operating expense developments; • Prepares directives to optimise the working capital; • Organises and prepares the annual business plan and periodical forecasts based on input received from operational managers; • Strives for continuous efficiency improvement; • Prepares the annual report and the annual income tax return; • Prepares and maintains transfer pricing documentation; • Assesses the correctness of transfer prices in accordance with the principles issued by the OECD (Organisation for Economic Co-operation and Development). FINANCE CONTROL
  50. 50. 49 Access Open to experienced managers with a (master’s/ bachelor’s) degree in Economics/Financial Control or equivalent and who have acquired broad national and international Finance Control experience. EESY training Advanced management skills Cross cultural management Development Head of the Finance Control division The Controller within the operational unit (international assignment) The internal audits team • Reports to the President of Yokogawa Europe; • Implements accounting and control standards; • Conducts financial and internal control audits including the Japan specific J-Sox assessments; • Discusses findings with and proposes improvements to local management; • Follows up the implementation of improvement proposals; • Prepares and maintains transfer pricing documentation; • Strives to achieve continual improvement in the organisational performance and processes, as well as the transparency and reliability of the financial data. Access Open to employees with a bachelor’s degree in Economics, Accounting or equivalent, and to experienced staff from the other Finance job families with the appropriate education. EESY training Cross cultural management Communication skills (influencing, presenting) Development The Corporate Controller The Reporting Team The Controller within the operational unit
  51. 51. 50 The reporting team • Reports to the Corporate Controller; • Instructs and supports the business with the implementation of and compliance with the financial reporting standards; • Plans and schedules annual budgeting process, collects and consolidates budgets and instructs management; • Develops and maintains reporting tools and reporting formats; • Permanently monitors the budgets, assesses variances between planned/forecasted and actual results and reports findings to management; • Schedules corporate reporting in line with global headquarters and legal requirements; • Collects data and prepares tax returns with due regard for the tax regulations. Access Open to employees with a bachelor’s degree in Economics, Accounting or equivalent, and to experienced staff from the other Finance job families. EESY training Business English Training for analytical skills Development The Corporate Controller The Internal Audits Team The Controller within the operational unit The controller within the operational unit • Provides for compliance to the Yokogawa Finance Control standards; • Implements and maintains a local administrative organisation and internal control mechanisms in line with Yokogawa procedures; • Is responsible for the local treasury and cash manage- ment in line with regional headquarters procedures; • Optimises the working capital; • Is responsible for the provision of timely and correct financial information to the management of the opera- tional unit and to the Yokogawa regional headquarters; • Organises the local budgeting and forecasting process; • Is responsible for local tax matters, prepares local statutory reports and income tax returns; • Bears the overall responsibility for correctness of the accounts and monthly reports; • Is responsible for proper accounting including correct project revenues recognition in line with the group policies and international accounting standards (IAS). Access Open to employees with a bachelor’s degree in Economics/ Financial Control and with at least 3 years of financial man- agement experience. Also open to experienced staff from the other Finance job families with the appropriate education. EESY training Business English Advanced management skills Development The Corporate Controller The Internal Audits Team The Controller at other operational unit (international assignment) FINANCE CONTROL
  52. 52. 51 The project controller Within the operational unit • Reports to the Controller; • Prepares reports for Yokogawa regional headquarters in line with company standards; • Supports the Project Managers with the preparation of project progress reports, analyses the content and provides explanations to the management of the operational unit; • Supports Sales with the preparation of quotations and checks calculations for accuracy (e.g. cash flow calculation, margin-cost calculation); • Is responsible for the timely hedging of open positions; • Provides for the timely arrangement of acceptable bank guarantees as required. Access Open to employees with a bachelor’s degree in Economics/Financial Control or equivalent and with at least 3 years experience with project control administration. Also open to experienced staff from the other Finance job families with the appropriate education. EESY training Business English Influencing skills Development The Controller within the operational unit The accounting manager within the operational unit • Reports to the Controller; • Manages the Financial Accounting Team; • Implements and maintains Yokogawa accounting procedures; • Develops and maintains local accounting instructions; • Determines the valuation of the companies assets in line with the common Yokogawa accounting policies; • Supervises the correct application of accounting processes; • Is responsible for the preparation of management reports; • Is responsible for the VAT returns; • Provides for appropriate tax accounting. Access Open to employees with a bachelor’s degree in Economics/Financial Control or equivalent, wide experience in financial accounting roles and managerial capabilities. Also open to experienced staff from the other Finance job families with equivalent knowledge and experience. EESY training Managing your team Business English Development The Controller within the operational unit
  53. 53. 52 The financial accounting team within the operational unit • Reports to the Controller or the Accounting Manager; • Provides for the appropriate, timely and complete recording of financial transactions; • Keeps general- and sub-ledgers up to date; • Collects the accounts receivable in time; • Prepares the companies’ periodical financial reports; • Prepares and executes the payment runs; • Interprets the accounting documents, proposes innovative accounting solutions and contributes to the financial decision-making process. Access Open to employees with an upper secondary vocational education accountancy diploma and to staff from the other Finance job families or from other functions in the company with equivalent knowledge. EESY training Business English MS Office Development The Controller within the operational unit The Reporting Team The Employee Benefits and Payroll Team FINANCE CONTROL The employee benefits and payroll team within the operational unit • Reports to the Controller; • Conducts, coordinates and controls the administrative management of staff salaries, processes the individual data (salary, contractual hours, social security premiums, pension premiums, etc.); • Manages the payroll taxes, applies the relevant legislation and processes changes in personnel data; • Is responsible for the correct posting of the wages and related items in the accounting ledger; • Is responsible for the correct application of social security and wage tax legislation; • Manages the pension plan premiums and related balances in the accounting system. Access Open to staff with a completed upper secondary vocational education in the area of payroll administration. EESY training MS Office Social security and labor tax developments Development The Human Resources Officer
  54. 54. 53
  55. 55. 54 Office support Executive Management Sales Marketing Services Manufacturing Sourcing Quality Business Improvement Delivery Human Resources Legal Facilities ICT Services Finance Control Vice President, head of the Human Resources division The recruitment and education team The Human Resources officer The Human Resources back office HUMAN RESOURCES
  56. 56. 55 If I were to ask Peter, a Utrecht University graduate, what his goal is for his future income he might answer: “Ben, I really wish to earn 60,000 euros”. What is the chance that this graduate will achieve his goal? I believe that there is a reasonable chance that Peter will achieve his income goal. If Wilma, a fellow graduate from Utrecht University, were to tell me that she is determined to earn 80,000 euros at some point in her life I would say there is a reasonable chance that Wilma will also achieve her goal. Question: What is the chance that Peter will earn 80,000 euros at some point in his professional life? I guess it’s not impossible, but I would put my money on Wilma. The reason is that Peter’s initial income goal is lower than Wilma’s. I am not implying that everyone should wish to earn a lot of money. What I am saying is that there is a lot of truth in what is referred to as a self-fulfilling prophecy: when you imagine that a situation is real it will become real. When you set high personal standards and are prepared to invest time and energy in achieving your goals then there is a good chance that you achieve your goals. I really believe in this concept. I also advise you not to look for a job that only brings you a lot of money. You need to find company activities that give you energy - activities you enjoy. If you are uncertain and do not know what you like/dislike then try to find out and take risks in exploring your opportunities. Work in as many different departments as you can and, if you have the opportunity, work in as many different countries as you can. This will definitely broaden your horizons. Ben van der Rijst You NEED TO find COMPANY ACTIVITIES THAT give you energy “ “
  57. 57. 56 Vice President, head of the human resources division • Manages the Human Resources discipline(s); • Defines and implements Human Resources policy, resources and procedures; • Ensures that the organisation’s requirements are consistent with the workforce in terms of the number of employees, their skills and the quality of the relations with employees, employee representatives and specific external organisations; • Initiates and promotes organisational development; implements an educational strategy intended to change the attitudes, values and structure of the organisation to improve its adaptability to new technologies, market requirements and challenges and to the pace of these changes. Access This position is open to experienced staff with a proven track record in the field of human resources and extensive international managerial experience. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Executive Management of other generic job family The human resources officer is in charge of (part of) the workforce to be managed within the operational unit. He or she then: • Reports to the head of the Human Resources Division; • Performs and coordinates the first level of the above activities, interfacing with staff and management; • Liaises with Human Resources Teams specialising in the various Human Resources Management issues; • Works closely together with colleagues from the personnel administration and is responsible for the correct administration at operational level. Access Open to junior staff with a bachelor’s degree in Human Resources or staff from other job families with equivalent knowledge and experience. EESY training Performing selection assessments Performing selection interviews Influencing/negotiation skills Presentation skills Finance for non financials Development Head of the Human Resources Division The Recruitment and Education Team Sales Marketing (The marketing communications team) Finance Control Quality Business Improvement HUMAN RESOURCES
  58. 58. 57 The recruitment and education team • Is responsible for attracting, recruiting and selecting candidates based on the formation planning of the operational unit; • Supports HR management, HR Advisors and line management in optimising internal mobility; • Advises management and staff on the necessity and suitability of training programmes for Yokogawa employees; • Draws up training plans and monitors progress in collaboration with management and staff; • Develops, organises and monitors training programmes within the setting of the EESY (European Education Services Yokogawa); • Manages the education budget. Access Open to staff with a bachelor’s degree in Human Resources and to staff from other job families with equivalent knowledge and experience. EESY training Performing selection assessments Presenting in English Influencing/negotiation skills Finance for non financials Development Head of the Human Resources Division The Human Resources Officer Sales Marketing (The Marketing Communications Team) Finance Control Quality Business Improvement The human resources back office within the operational unit • Is responsible for registering absenteeism; • Organises Social Medical Teams; • Schedules and organises courses and training programmes; • Provides for the complete, timely and correct performance of HR Administration Data Management; • Provides for up-to-date personnel files; • Acts as contact and advisory point for employees on HR issues; • Coordinates expat procedures and acts as contact point for (Japanese) expats. Access Open to staff with an upper secondary vocational education preferably in Human Resources and to staff from other job families with equivalent knowledge and experience. EESY training Communication/influencing skills Effective writing in English Development The Human Resources Officer The recruitment and Education Team Finance Control (The employee Benefits and Payroll Team)
  59. 59. Office support Executive Management Sales Marketing Services Manufacturing Sourcing Quality Business Improvement Delivery Legal Human Resources Facilities ICT Services Finance Control Corporate Governance Legal Affairs 58 LEGAL
  60. 60. 59 It is always nice when you are asked to state your biggest achievement; it gives you a perfect opportunity to forget about modesty. I would say one of my biggest achievements was my return to a company I had left because of, in my view, there were insufficient career prospects. I came back to a job that was far better than I could have ever imagined. In my view this is a combination of healthy ambition and luck. What happened? After 4.5 years working as a lawyer at Gist Brocades which was taken over by chemical giant DSM in 1998, I wanted to get a broader view of business issues. Gist Brocades was a manufacturer of yeast, enzymes, raw materials for antibiotics and pharmaceutical products. As a lawyer I was a member of a staff department: however, unlike members of other staff departments such as Finance and HR, lawyers did not participate in the management teams of the division(s) they supported. I worked for the pharmaceutical division for most of my time and had asked to become a member of its management team. My request resulted in a general investigation of the participation of lawyers in management teams, which took quite some time. Although I had asked about progress on several occasions I did not receive an answer. When I was approached by a shipping company to become their legal advisor/secretary of the board, and my wishes for the job content were all met it felt stupid not to accept the job. I moved to one of the famous shipping companies in Rotterdam. After about half a year in my new job two things happened. First, the shipping company appeared to be “making water” and, second, a visit to some of my old colleagues at Gist Brocades resulted in two job offers. One of the offers was to set up a legal/ intellectual property department for the pharmaceutical division, which was about to be sold to Yamanouchi Pharmaceutical, a Japanese pharmaceutical company with plans for expansion in Europe. This job not only provided me with the opportunity to work with a lot of my old colleagues again in the international environment of an (after the completion of the sale) even bigger pharmaceutical company, but also provided me with a position in the management team. The route to this position might also have been available if I had simply remained at Gist Brocades. Taking the lead in my career path with the above results certainly gave me an energy boost. Erik-Jan Huiberts taking the lead in my career path CERTAINLY gave me an energy boost “ “
  61. 61. 60 Corporate governance legal affairs is headed by the General Counsel. The position is supported by a Contract Manager and comprises the following: • Develops, maintains and monitors Yokogawa’s corporate governance structures; • Develops, maintains and monitors internal controls; • Monitors and signals relevant risks, legal developments and regulations and interprets these in terms of the Yokogawa business environment; • Provides for the compliance of Yokogawa policies with the relevant legislation; • Draws up, prepares and negotiates legal documents by investigating the security, consistency and validity of legal relationships and commitments undertaken in relation to the various legal and operational constraints; • Ensures that the business’ rights are protected, either by means of preventive and remedial action or, in the event of disputes, by means of legal action; • Manages the corporate legal affairs of the Yokogawa companies in the region. Access The Corporate Governance Legal Affairs position is open to staff with a bachelor’s degree in law or other legal studies. The staff member has broad national and international legal experience. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Finance Control Human Resources LEGAL
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  63. 63. 62 Office support Sales Marketing Services Manufacturing Sourcing Quality Business Improvement Delivery Executive Management Human Resources Legal Facilities ICT Services Finance Control EXECUTIVE MANAGEMENT
  64. 64. 63 The executive management is comprised of senior managers in charge of either cost or profit centres at Yokogawa Europe Africa. These first line managers are responsible for the short, medium and long-term development, growth and profitability of the business in general and their centre(s) in particular. They specify and deploy the human, financial and physical resources needed to ensure the appropriate implementation of the policies and plans in accordance with Yokogawa’s strategy. Access Open to highly experienced managers, with successful track records in several successive appointments as a manager in a major corporate role. Strong preference is given to extensive international and (intercultural) experience. EESY training 360° Leadership feedback (as the starting point for a Personal Development Plan) Development Executive Management of an equivalent or larger and more complex cost/profit centre. Management of: Sales Marketing Delivery Services Manufacturing Sourcing Finance Control Human Resources Quality Business Improvement
  65. 65. 64 Office support Executive Management Sales Marketing Services Manufacturing Sourcing Quality Business Improvement Delivery Office support Human Resources Legal ICT Services Finance Control Secretaries Facilities OFFICE SUPPORT
  66. 66. 65 Secretaries attached to a team work alongside managers and other team members to optimise the organisation of their activities by maintaining internal and external relations, circulating information and carrying out secretarial duties including: • Processes mail, analyses files, draws up minutes of meetings and summaries of documents; • Organises work: sets priorities, time management, prepares and organises meetings and business trips, etc.; • Memorizes, anticipates and facilitates managers and team members to ensure that the urgent nature of work is being met. Access Open to (junior) staff who have completed an upper secondary vocational education in secretarial work. An excellent verbal and written command of English and the local language are required. EESY training Business English Communication/influencing skills Development Secretarial position within other job family Facilities
  67. 67. 66 Office support Executive Management Sales Marketing Services Manufacturing Sourcing Quality Business Improvement Delivery Facilities Human Resources Legal ICT Services Finance Control The facilities team FACILITIES
  68. 68. 67 The facilities team within the operational unit provides staff services in several areas: • Property management, the maintenance of an up-to-date inventory of real estate and property rights, the management of assets in use, the sale of unused property, lease negotiations and management; • Building work: new properties, renovations, conversions and alterations; • Site and utility operation and maintenance: management and maintenance of heating systems, energy, water, telecom networks, etc.; • Services for employees and visitors: reception, catering, site security, etc.. Access Open to junior staff with upper secondary vocational education (e.g. facility management) and service-oriented attitude. EESY training Conversing in English Communication skills Development Manufacturing Sourcing Delivery Services (The Logistics Team) Office Support
  69. 69. 68 The Career Development Discussion What does this cover? Looking ahead to your career goals, the aim is to: • Identify the professional skills you have already mastered; • Agree on the skills you need to develop to grow in your present job; • Agree on new skills you need to acquire in order to achieve your career goals; • Discuss how you can develop or acquire these skills. The expectations and recommendations reviewed during the discussion and the resulting decisions are then laid down in a Personal Development Plan (PDP). This PDP serves as a reference and helps your manager and HR to provide you with effective support in your career development. We recommend that you prepare for your Career Development Discussion by reading this career booklet as it contains information about your career options and professional development in our organisation. Career Development Resources Career Development Discussion Personal Development Plant Employee Manager Development in current job Move to new job internally Move to new job externally
  70. 70. 69 STAR leadership profile The STAR leadership profile, a 360° feedback assessment tool is used to collect information about the behaviour/ attitude of a manager from a number of perspectives and in a uniform manner. The information is collected using a standardised questionnaire based on the Yokogawa leadership profile. The information obtained from this questionnaire provides objective and uniform measurements of members of the individual performances and talents of middle management as compared to the Yokogawa leadership profile. The results from a 360° feedback assessment serve as the starting point of a Personal Development Plan. STAR leadership profile HR Analysis tools Personal Profile Analysis (PPA) The Personal Profile Analysis (PPA) provides a non-critical behavioural analysis of the relevant individual which is designed to emphasise his or her strengths at the work place. It also provides an insight into the person’s learning abilities/potential. The PPA assessment is based on a technique of forced choices between a series of behavioural characteristics. There are no right or wrong answers, the participant cannot pass or fail. The PPA classifies four aspects of behaviour: by examining the participant’s preferences on the basis of word associations. The four behavioural elements are: Dominance – relating to control, power and assertiveness Influence – relating to social situations and communication Steadiness – relating to patience, persistence and thoughtfulness Conscientious – relating to structure and organisation Leading Change Self Advancement Drive for Result Building Coalition Empowering Business Self People Customer Focus
  71. 71. 70 European Education Services Yokogawa (EESY) EESY encompasses a central education service for the European and African region that offers employees training in the following areas: • Vocational training courses • Technical training courses • General skills training courses The EESY services also include induction sessions, assessments and coaching. The training staff consists of a balanced mix of Yokogawa managers, experts and external trainers. After you have identified your education needs with your manager we invite you to visit the EESY portal on YEFNET, where you can select a training course from the EESY curriculum. You can register online. You can also contact our colleagues from EESY for education advice. Call +31 (0)88 4641000 or complete the blank information request form available on the EESY portal.
  72. 72. 71 Job postings via the Yokogawa Vacancy Database The vacancy database on YEFNET is updated regularly with the latest job postings. The database displays the available positions throughout the region. Are you considering moving to a new job within Yokogawa? If so, surf to the YEFNET, click on “Vacancies” and check the current openings. When you decide to apply for a vacant position then your application will be handled by HR in accordance with the internal application procedure. The selection process takes account of the interests of both parties, you and the organisation.
  73. 73. 72 Career Development within and across job families
  74. 74. Career Development within Yokogawa Subject to change without notice. All rights Reserved, Copyright© 2012, Yokogawa Europe B.V. Printed in the Netherlands, 01-1206 (A)

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