Solution-Focused Coaching


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Presented by Simon Lee at Singapore's First Gathering of Organisational Happiness Community of Practice, 28 June 2013, an event organised by Align Group of Companies.

Solution-focused Coaching - the Most Critical People Skill
Simon Lee, with over 25 years of business management experience, is one of Asia’s pioneer executive coaches specializing in leadership development and strength-based change. He talked about solution-focused coaching that provided participants with a foundation to enhance their personal effectiveness as a leader.

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Solution-Focused Coaching

  1. 1. As a Leader  Listen Well  Ask Questions  Show Appreciation  Employee is the Expert
  2. 2. Coaching Definitions  “The perfect strokes are already within us waiting to be discovered, and the role of the coach is to give nudging encouragement.” - Tim Gallwey  “Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.” - Sir John Whitmore
  3. 3. The Solution-Focused Approach The SIMPLE way to find routes to success.
  4. 4. Problem and Solution Talk Exercise
  5. 5. Have a go  Pair up with a neighbour  One of you will be the Coach and the other will be the Coachee. As the Coach, you are supposed to check on the status of a project that your Coachee is working on. Apparently, the project has encountered some problems.  Coach sits facing the screen, employee sits facing the other way  Pause…….
  6. 6. Have a go – ‘Problem Talk’ 1. What’s not working? 2. What makes it difficult? 3. How long have you been experiencing this? 4. What does this problem prevent you from doing? 5. What are the other things that make it so difficult? 6. Who is responsible for this problem? 7. How do you feel when you can’t achieve this? 8. Why are you still doing this?
  7. 7. Have a go – ‘Solution Talk’ 1. What do you want to achieve? 2. How will you know you’ve achieved it? 3. On a scale from 1 – 10, how well are you doing? 4. What’s helping you to get to this level? 5. What will take you one more point up the scale? 6. What will be the first tiny signs that will tell you that you’re doing better? 7. How will other people notice this improvement? 8. When will you start?
  9. 9. Language Shift  What I don’t want  When things go wrong  Forces beyond my control  I’m stuck  More troubles to come  What I do want  When things go right  Forces within my control  I’m progressing  Positive possibilities Being problem focused Being solutions focused
  10. 10.  NO ANALYTICAL QUESTIONS ABOUT THE PAST ※ What’s wrong? ※ Why are things bad? ※ How did the problem arise? ※ Who caused the problem?  …..BUT QUESTIONS ABOUT SHAPING THE FUTURE  What do you want?  How would it be without the problem?  What do you need in order to solve this problem successfully?  Suppose the problem is resolved satisfactorily, what exactly will be different then? The Solution-Focused Approach
  11. 11. How is Solution-Focused Different?  Strength Based Approach  Client is the Expert  Solution-Building Process  Illuminating Resources  Finding New Perspectives 1 10X Y
  12. 12. Appreciative Leadership is the relational capacity to mobilize creative potential and turn it into positive power – to set in motion positive ripples of confidence, energy, enthusiasm, and performance – to make a positive difference in the world. - Whitney, Trosten-Bloom and Rader Appreciative Leadership
  13. 13. Inquiry Inclusion IlluminationInspiration Integrity Appreciative Leadership Lets people know that you value them and their contributions. Gives people a sense of belonging.Lets people know that they are expected to give their best for the greater good, and that they can trust others to do the same. Helps people understand how they can best contribute. Provides people with a sense of direction.
  14. 14. Inquiry Inclusion IlluminationInspiration Integrity Appreciative Leadership Ask positively powerful questions. Engage with people to co-create the future. Make choices for the good of the whole. Bring out the best of people and situations.Awaken the creative spirit.
  15. 15. Appreciative Leadership 5 Core Strategies  Inquiry  Inclusion  Illumination  Inspiration  Integrity Turn Creative Potential into Positive Power Be the Change - Cultivate Your Character - Liberate Other’s Potential - Foster Collaborations - Design Innovative Structures - Facilitate Positive Change Make a + Difference Getting Positive Results with Appreciative Leadership
  16. 16. B R I E F Coaching BUILD An Inspiring Relationship REVIEW What’s Important to the Client INQUIRE Into Client’s Strengths and Resources EXPAND on Strategies and Small Steps FACILITATE Progress to Ensure Sustainability
  17. 17. With the best of leaders, When the work is done, The project completed, The people all say, “We did it ourselves.” …..Lao Tzu