0
YARRAVALLEY WATER’S
2020 STRATEGY
2
TOWARDS 2020
THINKING FROM THE FUTURE
3
Time
Performance
STRATEGY HIERARCHY
4
Commitments (6)
Outcomes (18)
Achievements (TBA)
Board / MD
General Managers
Divisional Managers
Purp...
DISCOVERING WHAT MATTERS MOST
5
• What is distinctive about
YVW?
• What are the concerns that
distinguish YVW?
• What is o...
THE GOLDEN CIRCLE
6
WHY “Are you communicating
from the outside-in, or the”
Are you communicating from the
outside-in, or ...
YVW’S PURPOSE
7
YVW 2020 STRATEGY PURPOSE
8
EXEMPLARY SERVICE
9
IN HARMONY WITH THE ENVIRONMENT
10
MAKING EVERY CENT COUNT
11
ZERO HARM
12
EXTRAORDINARY PERFORMANCE
13
TOGETHER WE ACHIEVE GREAT THINGS
14
15
2020 TARGETS: WORKING BACK TO 2014
17
EXAMPLE TARGETS
18
Water Quality
Complaints at
all time low
% of customers
with an
interaction that
agree service
was
outs...
EXAMPLE TARGETS
19
GHG Neutrality
Complete 1st
IWCM Plan that
informs backlog
& spills
programs
Innovations that
demonstra...
EXEMPLARY SERVICE: CUSTOMER VALUE PROPOSITION
20
“I can rely on Yarra Valley Water to provide great
drinking water. They s...
CULTURE TRANSFORMATION
21
2001
2013; N = 511
2013
CULTURE TRANSFORMATION
22
Yarra Valley Water's 2020 Strategy
Upcoming SlideShare
Loading in...5
×

Yarra Valley Water's 2020 Strategy

143

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
143
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Yarra Valley Water's 2020 Strategy"

  1. 1. YARRAVALLEY WATER’S 2020 STRATEGY
  2. 2. 2 TOWARDS 2020
  3. 3. THINKING FROM THE FUTURE 3 Time Performance
  4. 4. STRATEGY HIERARCHY 4 Commitments (6) Outcomes (18) Achievements (TBA) Board / MD General Managers Divisional Managers Purpose
  5. 5. DISCOVERING WHAT MATTERS MOST 5 • What is distinctive about YVW? • What are the concerns that distinguish YVW? • What is of fundamental importance to YVW?
  6. 6. THE GOLDEN CIRCLE 6 WHY “Are you communicating from the outside-in, or the” Are you communicating from the outside-in, or the inside-out? Inspiring leadership begins with Why. “ ” Simon Sinek – Author and TEDTalk Presenter People care when they have an emotional connection.
  7. 7. YVW’S PURPOSE 7
  8. 8. YVW 2020 STRATEGY PURPOSE 8
  9. 9. EXEMPLARY SERVICE 9
  10. 10. IN HARMONY WITH THE ENVIRONMENT 10
  11. 11. MAKING EVERY CENT COUNT 11
  12. 12. ZERO HARM 12
  13. 13. EXTRAORDINARY PERFORMANCE 13
  14. 14. TOGETHER WE ACHIEVE GREAT THINGS 14
  15. 15. 15
  16. 16. 2020 TARGETS: WORKING BACK TO 2014 17
  17. 17. EXAMPLE TARGETS 18 Water Quality Complaints at all time low % of customers with an interaction that agree service was outstanding % of customers agreeing Value Proposition is delivered Outperform WP3 infrastructure indicators by 10% % of customers agree YVW service is value for money WP4 contains strategies to halve service failures
  18. 18. EXAMPLE TARGETS 19 GHG Neutrality Complete 1st IWCM Plan that informs backlog & spills programs Innovations that demonstrate new possibilities in water and sanitation services Environmental river flows not compromised % of customers and stakeholders that agree YVW looks after environment Discharges under Nutrient Cap
  19. 19. EXEMPLARY SERVICE: CUSTOMER VALUE PROPOSITION 20 “I can rely on Yarra Valley Water to provide great drinking water. They safeguard community health by effectively removing wastewater and running their operations in a way that looks after the environment. They are highly responsive when I need them and they help customers experiencing difficulty paying for essential water and sewerage services. I’m confident they will meet my needs now and in the future.”
  20. 20. CULTURE TRANSFORMATION 21 2001 2013; N = 511 2013
  21. 21. CULTURE TRANSFORMATION 22
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×