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Driving Team Productivity with Enterprise Social

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  • Image source: Shutterstock
  • Image source: Shutterstock
  • Source: CBS Television Studios (Tricorder)Source: Apple (iPhone)Image source: Shutterstock
  • Source: MGM (Space Odyssey)Source: SkypeImage source: Shutterstock
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  • 11% internal social4% internal microblogging
  • And social continues to lag

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  • 1. Driving Team Productivity with Enterprise Social March 28, 2013 Speakers: Rob Koplowitz, Walton Smith, Nick Matthews#yamteam
  • 2. Speakers Nick Matthews Rob Koplowitz Walton Smith Senior Customer VP, Principal Analyst Principal Success Manager#yamteam
  • 3. A few notes before we begin… › To join the conversation on Twitter, use the hashtag #yamteam › Submit questions along the way via the Q&A widget › If you experience issues with slides advancing, please refresh your screen: F5 (Windows) / Command R (Mac) › Audio is being provided by your computer, so be sure your speakers are turned on › The webinar is being recorded and you will receive a link to the recording via email#yamteam
  • 4. Finding The Value Of SocialBusiness SoftwareForrester ResearchRob KoplowitzVP, Principal AnalystQuestions to: @rkoplowitzMarch 28, 2013
  • 5. We will evolve to working anytime, anywhere#yamteam
  • 6. We are working more remotely 66% of information workers in NA and EU already work remotely, half of whom are Hyper-Mobile#yamteam Source: Forrsights Workforce Employee Survey, Q1 2011
  • 7. We will carry incredible power and functionality wherever we go 49% of information workers have smartphones and 25% use them for work*. 62% percent of organizations plan to or have implemented enterprise mobile applications†.#yamteam *Source: Forrsights Workforce Employee Survey, Q1 2011 †Source: Forrsighs Budgets And Priorities Tracker Survey, Q4 2010
  • 8. Interactions will get richer and more lifelike 18% of information workers use desktop video conferencing for work* while 55% percent of organizations plan to or have implemented these capabilities†. *Source: Forrester’s Q2 2011 US Workforce Technology And Engagement Online Survey#yamteam †Source: Forrsighs Budgets And Priorities Tracker Survey, Q4 2010
  • 9. We will access information in new ways 11% of US information workers, 17% of Gen Y, and 28% of directors and executives use tablets at least once a day#yamteam Source: Forrester’s Q2 2011 US Workforce Technology And Engagement Online Survey
  • 10. The cloud will drive new possibilities 18% of organizations have implement content or collaboration in the cloud, 21% more are planning to do so.#yamteam Source: May 3, 2011, “The SaaS Market Hits Mainstream: Adoption Highlights 2011” Forrester report
  • 11. We will become increasingly social Of US information workers, 20% use public social networks, 56% are investing in enterprise social solutions.#yamteam Source: Forrester’s Q2 2011 US Workforce Technology And Engagement Online Survey
  • 12. And, it’s a priority for many 53% consider increased use and deployment of collaboration technologies a high or critical software priority.#yamteam Source: Forrsights Software Survey, Q4 2010
  • 13. The new breed of solutions offer… Innovation at the speed of cloud Mobile first, platform independent Consumer-like user experience#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited
  • 14. Some things work better in the movies http://www.moviefanfare.com/field-of-dreams-ten-things-to-know-about-the-movie/#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited http://www.fieldofdreamsmoviesite.com/distance.html
  • 15. Enterprise social is at a tipping point#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited
  • 16. Success requires value and viability#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited
  • 17. Value/ viability mapping in a fictitious composite company#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited
  • 18. One very strong alignment point is in sales#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited
  • 19. Sales process map#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited
  • 20. Find One Great Opportunity And More Success Will Follow • Success comes from success • Map numerous opportunities across the organization • Find high value, high viability • Align with strong business support • Your map is YOUR MAP, ours is just for reference • Start with a limited, high value opportunity • Prove value and grow from there • Once you move to enterprise roll-out, focus on adoption and depth of engagement#yamteam © 2013 Forrester Research, Inc. Reproduction Prohibited
  • 21. Thank youRob Koplowitz+1 650.581.3854rkoplowitz@forrester.com@rkoplowitz
  • 22. Driving Team Productivity at#yamteam
  • 23. #yamteam
  • 24. Drivers @ Work 26,000+ employees 5,000 new hires in 2011 71%+ staff on client sites, many on first day Geographically dispersed offices Need easy access to relevant information Outlook is defacto collaboration tool#yamteam
  • 25. Yammer success from the start#yamteam
  • 26. Engagement also quickly growing TOTAL MESSAGES ENGAGED USERS (2012-PRESENT) 250000 1800 YamJam 200,000 Messages 1600 200000 1400 1200 150000 1000 800 100000 600 400 50000 200 0 0#yamteam
  • 27. Users are forming relationshipsSince 2008:• 230,209 messages posted by 10,632 members• 83,399 following relationships• 18,191 Group memberships• 591 Groups created #yamteam
  • 28. Yammer + SharePoint#yamteam
  • 29. Team alignment during disasters#yamteam“It’s helped us discuss storms, how they affect our work & what #techissue wascaused by them.”
  • 30. Proof #yammerworks#yamteam “Wow, thank you! This is seriously helpful. I was starting to wonder if nobody knew.”
  • 31. A few thousand Booz Allen employees at several principal offices Employees co-located with colleagues and supervisors Traditional communications channels Competitors followed a similar communications model#yamteam
  • 32. Dispersed workforce where employees are notco-located with their colleagues or teamsUsing Yammer to stay connected and formrelationships with teammates virtuallyRecreated in-person interactions in an onlineenvironment where knowledge is shared andsearchableCreated an environment to locate experts andanswers quickly, from any location at any timeEmployees are building new networks outsideof their immediate teams and geographies#yamteam
  • 33. Enterprise social networking fromanywhere, anytimeCross-Platform capabilities including innovationmanagementEnabled capability to meet firm-wide data retentionpolicies and secure content monitoring and dataexports for discoveryStrengthen cross-organizational engagement acrossall staffing levelsGroup membership administration across enterprise #yamteamtools (Hello, PME, Yammer, People, etc)
  • 34. Thank you Walton Smith Smith_walton@bah.com @walton3#yamteam
  • 35. Questions?#yamteam
  • 36. Sign up today! www.yammer.com Request a free consultation: 1-888-926-7377 https://www.yammer.com/about/contact-sales/#yamteam
  • 37. Thank you#yamteam