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    Report  -comp_tia_intl_tech_adoption_workforce_issues_vfinal sflb Report -comp_tia_intl_tech_adoption_workforce_issues_vfinal sflb Presentation Transcript

    • INTERNATIONAL TECHNOLOGY ADOPTION & WORKFORCE ISSUES RESEARCH M A Y 2 0 1 3
    • Table  of  Contents   Slide  #   Research  Methodology   3   Key  Findings  Summary  /  Key  Points  by  Country   4   Key  Themes   5   Brazil   11   Canada   12   France   13   Germany   14   India   15   Japan   16   Mexico   17   Middle  East  (Oman,  Saudi  Arabia,  UAE)   18   Thailand   19   United  Kingdom   20   State  of  Tech  UAlizaAon  and  Business  PrioriAes   21                              2013  Business  PrioriSes   22    ExpectaSons  for  Business  CondiSons   23   Importance  of  IT   24   2013  IT  Spending   25   2013  IT  PrioriSes   27   Overall  Technology  USlizaSon   29   Technology  Focus:  I.  Cloud  CompuAng;  II.  CyberSecurity   31    Cloud  CompuSng  AdopSon   32   Inhibitors  to  Cloud  AdopSon   33   Overall  Cybersecurity  Threat  Level   34   Reasons  for  Cybersecurity  Concerns   36   Human  Error  as  a  Cybersecurity  Concern   37   Slide  #   The  IT  Workforce  Landscape   41    Management  of  the  IT  FuncSon   42   Usage  of  Outside  IT  Services   43   IT  Staff  Headcount  2012  and  2013   44   State  of  IT  Skills  Gaps   45   Business  Areas  Affected  by  IT  Skills  Gaps   46   Factors  ContribuSng  to  IT  Skills  Gaps   48   Concern  for  Hiring  IT  Staff   49   IT  Skills  of  Most  Importance   50   Infrastructure  /  Endpoint  Skills   51   InformaSon  and  Data  Management  Skills   52   ApplicaSons,  Cloud  and  Internet  Related  Skills   53   “So]  Skills”  /  Non-­‐Technical  Skills   54   IT  Training  and  CerAficaAon   55                              IT  Staff  Usage  of  IT  Training  Overall   56                              IT  Staff  Usage  of  Specific  IT  Training  Methods   57   OrganizaSons’  Policy  for  IT  CerSficaSon   58    Importance  of  IT  CerSficaSon   59   Value  /  Benefits  of  Having  IT  CerSfied  Staff   60   Top  IT  CerSficaSons  IT  Staff  Plan  to  Pursue   62   Appendix   64    Respondent  Profile   65    Economic  Data  Summary  by  Country   66   Technology  USlizaSon  by  Country   67   Worldwide  IT  Spending  Forecast  2013   68   Global  IT  Growth  Forecasts   69   AddiSonal  Resources   70   Sizing  the  Global  IT  Workforce   71  
    • About  this  Research   CompTIA’s  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study  was  conducted  to  collect  and  share  informaSon  on  technology  adopSon  and   workforce  trends  across  several  countries.  The  objecSves  of  this  research  include:   •  Explore  business  and  informaSon  technology  (IT)  prioriSes  among  organizaSons   •  Examine  the  usage  of  key  technologies/soluSons  and  IT  services  such  as  security  and  cloud  compuSng   •  IdenSfy  which  IT  skills  are  most  important  to  employers  and  if  there  are  any  skills  gap  issues  or  staffing  concerns   •  Evaluate  professional  development  pracSces  such  as  training  and  cerSficaSon       The  study  consists  of  five  secSons:    SecSon  1:  Key  Findings  Summary    SecSon  2:  State  of  Tech  USlizaSon  and  Business  PrioriSes    SecSon  3:  Technology  Focus:  I.  Cloud  CompuSng;  II.  Cybersecurity    SecSon  4:  The  IT  Workforce  Landscape    SecSon  5:  IT  Training  and  CerSficaSon       The  data  for  this  study  was  collected  via  a  quanStaSve  online  survey  conducted  February  22  to  March  23,  2013  among  1,256  IT  and  business  execuSves   directly  involved  in  selng  or  execuSng  informaSon  technology  policies  and  processes  within  their  organizaSons.  See  the  Appendix  for  Respondent   Profile  details  such  as  industry,  company  size,  and  job  role.  The  10  countries  covered  in  this  study  include:     Brazil  (n=125);  Canada  (n=125);  France  (n=125);  Germany  (n=131);  India  (n=125);  Japan  (n=125);  Mexico  (n=125);  Middle  East  (Oman,  Saudi  Arabia,   United  Arab  Emirates)  (n=125);  Thailand  (n=125);  United  Kingdom  (n=125).     Surveys  were  localized  and  translated  to  allow  respondents  to  parScipate  in  their  naSve  language.  AddiSonally,  precauSons  were  taken  to  minimize   misinterpretaSons  of  quesSons.  However,  research  has  shown,  cultural  differences  exist  and  can  affect  responses  to  certain  quesSon  types,  such  as  5-­‐ point  saSsfacSon  raSng  quesSons.  Viewers  of  this  report  should  keep  that  in  mind  when  comparing  results  across  countries.       The  margin  of  sampling  error  at  95%  confidence  for  aggregate  results  is  +/-­‐  2.8  percentage  points.  Sampling  error  is  larger  for  subgroups  of  the  data.  As   with  any  survey,  sampling  error  is  only  one  source  of  possible  error.  While  non-­‐sampling  error  cannot  be  accurately  calculated,  precauSonary  steps   were  taken  in  all  phases  of  the  survey  design,  collecSon  and  processing  of  the  data  to  minimize  its  influence.  Note:  because  data  collecSon  occurred  via   an  online  survey,  in  countries  where  Internet  penetraSon  is  lower  among  businesses,  the  non-­‐sampling  error  could  be  higher.       CompTIA  is  responsible  for  all  content  contained  in  this  series.  Any  quesSons  regarding  the  study  should  be  directed  to  CompTIA  Market  Research  staff   at  research@compSa.org.     CompTIA  is  a  member  of  the  MarkeSng  Research  AssociaSon  (MRA)  and  adheres  to  the  MRA’s  Code  of  Market  Research  Ethics  and  Standards.    
    • SecSon  1  –  Key  Findings  Summary  
    • Key  Themes  from  the  Research   The  importance  of  informaSon  technology  (IT)  to  business  success  conSnues  to  trend  upwards.  Strategic   prioriSes  increasingly  include  an  IT  component.       Most  businesses  seek  to  improve  their  uSlizaSon  of  IT;  few  are  exactly  where  they  want  to  be  in  terms  of   effecSveness  or  efficiency.     Emerging  technologies,  such  as  cloud  compuSng,  conSnue  to  see  adopSon  gains.  Although  as  businesses   rely  more  heavily  on  the  “Internet  of  Things,”  security,  data  loss  and  privacy  concerns  will  affect  more   companies  on  more  levels  than  ever  before.       The  global  economy  remains  fragile,  but  the  IT  sector  should  out-­‐perform.  Businesses  in  several  countries   project  solid  increases  in  IT  spending,  while  4  in  10  businesses  expect  to  hire  new  IT  staff  over  the  next  12   months.     For  a  number  of  reasons,  IT  skills  gaps  remain  a  challenge  for  most  businesses.  Few  are  exactly  where   they  want  to  be  with  staff  experSse  and  experience.  Furthermore,  more  than  half  of  businesses  report   being  concerned  about  the  quality  and  quanSty  of  IT  talent  available  for  hire.       The  majority  of  businesses  expect  IT  cerSficaSons  to  increase  in  importance  over  the  next  two  years.   Similar  percentages  of  execuSves  believe  it  is  important  to  test  a]er  training  to  confirm  knowledge  gains   and  teams  of  IT  staff  holding  cerSficaSons  benefit  from  a  common  foundaSon  of  knowledge.  
    • Strategic  PrioriSes  Include  Strong  Tech  Component   Base:  1,248  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       19%   33%   43%   Very   Important   Important   Top  Strategic  PrioriAes  Among   Businesses  Globally  for  2013   NET   Unimportant   NET   Important   Neutral   1.  Reach  new  customers     2.  Improve  staff  producSvity  /  capabiliSes     3.  Reduce  costs  /  overhead     4.  Innovate  more  effecSvely     5.  Further  leverage  technology  to  improve   business  operaSons   57%  of  respondents  say  business  condiSons   are  improving  and  expect  2013  to  be  beser   than  2012.     78%  expect  to  increase  their  expenditure  on   IT  products  and  services  over  the  next  12   months.   Importance  of  Technology  to   Business  Success  Trending  Upwards  
    • Many  Businesses  Seek  to  Improve  Their  Use  of  IT   2%   7%   34%   43%   15%   Not  at  all  close   Not  that  close     Moderately  close   Very  close     Exactly  where    want  to  be   Degree  to  Which  Businesses  are  “Where   They  Want  to  Be”  in  Using  Technology   1.  Security/Cybersecurity     2.  Data  storage/back-­‐up   3.  Network  infrastructure   4.  Web/Online  presence,  including  e-­‐ commerce   5.  UpdaSng  aging  computers/so]ware     6.  Mobility-­‐related  iniSaSves   7.  AutomaSng  business  processes  through   technology   8.  Data  analyScs/Big  data/Business   intelligence   Top  Technology  PrioriAes   Over  Next  12  Months   Base:  1,254  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • 4  in  10  Businesses  Plan  to  Hire  IT  Staff  in  2013;   Many  Expect  Challenges  in  Finding  Workers   7%   69%   24%   5%   56%   39%   Decrease   in  IT  staff   No    change   Increase  in   IT  staff   Change  in  2012   AnScipated  2013  Change   Base:  1,252  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       42%   58%   NET  concerned*   about  IT  labor   quanAty  or  quality   NET  not  that   concerned  about   IT  labor  quanAty   or  quality   Concern  Over  Ability  to  Hire  IT  Staff  
    • Many  Businesses  Throughout  the  World  Seek   Improvement  on  the  IT  Skills  Front   16%  of  businesses  report  being  exactly   where  they  want  to  be  with  IT  skills,  while   40%  report  being  very  close.     Consequently,  nearly  half  of  businesses   (44%)  seek  significant  improvement  on  the   IT  skills  front.     1.  Staff  producSvity   2.  Customer  service  /  customer  engagement   3.  Security  /  defending  against  malware,  hacking,  etc.   4.  InnovaSon  /  new  product  development   5.  Speed  to  market  with  new  products  or  services   Top  Areas  Affected  by  IT  Skills  Gaps   1.  Teamwork   2.  Customer  service   3.  Project  management   Top  Rated  “Sof”  IT  Skills   1.  Networks  /  Infrastructure   2.  Database  /  InformaSon  management   3.  Server  /  data  center  management   4.  Storage  /  data  back-­‐up   5.  Help  Desk  /  IT  support   6.  Data  analyScs  /  Business  intelligence   7.  Printers,  copiers,  mulSfuncSon  devices   8.  Security  /  Cybersecurity   9.  Customer  relaSonship  management  (CRM)   10.  Web  design  /  development   Top  Rated  IT  Skills  in  Terms  of   Importance  to  Businesses     Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Majority  of  Businesses  Throughout  the  World   Expect  IT  CerSficaSons  to  Increase  In  Importance   28%   43%   24%   Significant   Increase  in   Importance   Increase  in   Importance   NET   Decrease   NET   Increase  in   Importance   No   Change   73%  “It’s  important  to  test  a]er  training  to    confirm  knowledge  gains”     64%  “Teams  of  staff  with  IT  cerSficaSons    benefit  from  having  a  common    foundaSon    of  knowledge”     62%  “Staff  with  IT  cerSficaSons  have  proven    experSse”     58%  “Staff  holding  IT  cerSficaSons  are  more    valuable  to  the  organizaSon”     54%  “The  organizaSon  is  more  secure  from      malware  and  hackers  due  to  staff  with  IT    cerSficaSons”   NET  Agreement*  to  Statements   *Strongly  Agree  +  Agree   Base:  1,246  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       ExpectaAons  for  Change  in   Importance  of  IT  CerAficaAons   Over  Next  Two  Years  
    • Key  IT  PrioriAes  for  Brazilian  Businesses:   1.  IT  security   2.  Data  storage/back-­‐up   3.  Network  infrastructure   4.  UpdaSng  aging  computers/so]ware     5.  AutomaSng  business  processes  through  technology   Key  Points:  Brazil   Key  Stats  for  Brazil $12,000   GDP  per  capita  (PPP)  |  world  rank:  103rd     3.02%   GDP  growth  forecast  for  2013   85%   %  of  Brazilian  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   107.1m   Total  workforce   71%   %  of  workforce  employed  in  the  services  sector   0.759m     EsSmate  of  IT  workforce*  in  core  IT  occupaSons   49%   %  of  Brazilian  execuSves  expecSng  to  increase  IT   staff  headcount  at  their  business   75.98m   Internet  users  |  world  rank:  4th     244.36m   Mobile  phone  users  |  world  rank:  5th     84%   NET  %  of  Brazilian  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     7.2%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  Brazilian  Businesses:   1.  Improve  staff  producSvity  /  capabiliSes   2.  Reach  new  customers   3.  Reduce  costs  /  overhead   Cybersecurity:   88%  of  Brazilian  execuSves  believe  the  cybersecurity  threat  is  in   increasing.  AddiSonally,  65%  of  Brazilian  execuSves  believe  human   error  is  a  growing  factor  in  security  security  incidents:  Top  human  error   related  factors  include:   1.  Failure  of  end-­‐users  to  follow  security  procedures  and  policies   2.  General  negligence  /  carelessness  towards  security   IT  Skills  Gaps:   86%  of  Brazilian  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  44%,  the  reported  skills  gaps  are   small,  while  for  42%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  Brazilian  businesses:     1.  Lower  staff  producSvity   2.  Less  than  ideal  customer  service  and/or  engagement   IT  Training  and  CerAficaAon:   93%  of  IT  staff  at  Brazilian  businesses  engaged  in  some  type  of  IT   training  during  the  past  12  months.   1.  87%  of  Brazilian  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  76%  of  Brazilian  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  are  more  valuable  to  the  organizaSon   *See  appendix  for  definiSon  of  core  IT  occupaSons   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC    
    • Key  IT  PrioriAes  for  Canadian  Businesses:   1.  IT  security   2.  Web/Online  presence  /  e-­‐commerce   3.  UpdaSng  aging  computers/so]ware   4.  Data  storage/back-­‐up   5.  Mobility  (e.g.  devices,  apps)   Key  Points:  Canada   Key  Stats  for  Canada $41,500   GDP  per  capita  (PPP)  |  world  rank:  24th     1.46%   GDP  growth  forecast  for  2013   58%   %  of  Canadian  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   18.8m   Total  workforce   76%   %  of  workforce  employed  in  the  services  sector   0.426m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   35%   %  of  Canadian  execuSves  expecSng  to  increase  IT   staff  headcount  at  their  business   26.96m   Internet  users  |  world  rank:  16th     27.38m   Mobile  phone  users  |  world  rank:  37th     80%   NET  %  of  Canadian  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     4.6%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  Canadian  Businesses:   1.  Reduce  costs  /  overhead   2.  Reach  new  customers   3.  Improve  staff  producSvity  /  capabiliSes     Cybersecurity:   59%  of  Canadian  execuSves  believe  the  cybersecurity  threat  is   increasing.  AddiSonally,  38%  of  Canadian  execuSves  believe  human   error  is  a  growing  factor  in  security  security  incidents:  Top  human  error   related  factors  include:   1.  Failure  of  end-­‐users  to  follow  security  procedures  and  policies   2.  Increased  use  of  social  media  by  staff   IT  Skills  Gaps:   90%  of  Canadian  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  39%,  the  reported  skills  gaps  are   small,  while  for  50%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  Canadian  businesses:     1.  Lower  staff  producSvity   2.  Less  than  ideal  customer  service  and/or  engagement   IT  Training  and  CerAficaAon:   90%  of  IT  staff  at  Canadian  businesses  engaged  in  some  type  of  IT   training  during  the  past  12  months.   1.  61%  of  Canadian  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  62%  of  Canadian  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  have  proven  experSse   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • Key  IT  PrioriAes  for  French  Businesses:   1.  IT  security   2.  Data  storage/back-­‐up   3.  UpdaSng  aging  computers/so]ware   4.  Network  infrastructure   5.  Web/Online  presence  /  e-­‐commerce   Key  Points:  France   Key  Stats  for  France $35,500   GDP  per  capita  (PPP)  |  world  rank:  37th     -­‐0.07%   GDP  growth  forecast  for  2013   26%   %  of  French  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   29.6m   Total  workforce   72%   %  of  workforce  employed  in  the  services  sector   0.591m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   27%   %  of  French  execuSves  expecSng  to  increase  IT   staff  headcount  at  their  business   45.26m   Internet  users  |  world  rank:  8th     59.84m   Mobile  phone  users  |  world  rank:  21st       63%   NET  %  of  French  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     2.3%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  French  Businesses:   1.  Reduce  costs  /  overhead   2.  Reach  new  customers   3.  Improve  staff  producSvity  /  capabiliSes     Cybersecurity:   38%  of  French  execuSves  believe  the  cybersecurity  threat  is  increasing.   AddiSonally,  29%  of  French  execuSves  believe  human  error  is  a   growing  factor  in  security  security  incidents:  Top  human  error  related   factors  include:   1.  Increased  use  of  social  media  by  staff   2.  Inadequate  resources  –  not  enough  IT  staff  Sme  to  manage  threats   IT  Skills  Gaps:   78%  of  French  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  50%,  the  reported  skills  gaps  are   small,  while  for  28%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  French  businesses:     1.  Lower  staff  producSvity   2.  Security  /  defending  against  malware,  hacking,  etc.   IT  Training  and  CerAficaAon:   81%  of  IT  staff  at  French  businesses  engaged  in  some  type  of  IT  training   during  the  past  12  months.   1.  43%  of  French  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  66%  of  French  execuSves  agree  (NET)  that  it’s  important  to  test   a]er  training  to  confirm  knowledge  gains   *See  appendix  for  definiSon  of  core  IT  occupaSons   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC    
    • Key  IT  PrioriAes  for  German  Businesses:   1.  IT  security   2.  Data  storage/back-­‐up   3.  Network  infrastructure   4.  UpdaSng  aging  computers/so]ware   5.  Disaster  recovery/Business  conSnuity   Key  Points:  Germany   Key  Stats  for  Germany $39,100   GDP  per  capita  (PPP)  |  world  rank:  26th     0.61%   GDP  growth  forecast  for  2013   40%   %  of  German  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   44.0m   Total  workforce   74%   %  of  workforce  employed  in  the  services  sector   0.708m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   29%   %  of  German  execuSves  expecSng  to  increase  IT   staff  headcount  at  their  business   65.13m   Internet  users  |  world  rank:  5th     108.7m   Mobile  phone  users  |  world  rank:  10th     78%   NET  %  of  German  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     4.3%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  German  Businesses:   1.  Reach  new  customers   2.  Improve  staff  producSvity  /  capabiliSes   3.  Reduce  costs  /  overhead   Cybersecurity:   70%  of  German  execuSves  believe  the  cybersecurity  threat  is   increasing.  AddiSonally,  47%  of  German  execuSves  believe  human   error  is  a  growing  factor  in  security  security  incidents:  Top  human  error   related  factors  include:   1.  General  negligence  /  carelessness  towards  security   2.  Increased  use  of  social  media  by  staff   IT  Skills  Gaps:   86%  of  German  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  41%,  the  reported  skills  gaps  are   small,  while  for  45%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  German  businesses:     1.  Lower  staff  producSvity   2.  Less  than  ideal  customer  service  and/or  engagement   IT  Training  and  CerAficaAon:   84%  of  IT  staff  at  German  businesses  engaged  in  some  type  of  IT   training  during  the  past  12  months.   1.  59%  of  German  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  85%  of  German  execuSves  agree  (NET)  that  it’s  important  to  test   a]er  training  to  confirm  knowledge  gains   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • Key  IT  PrioriAes  for  Indian  Businesses:   1.  IT  security   2.  Data  storage/back-­‐up   3.  Data  analyScs/Big  data/Business  intelligence   4.  Network  infrastructure   5.  Web/Online  presence  /  e-­‐commerce   Key  Points:  India   Key  Stats  for  Germany $3,900   GDP  per  capita  (PPP)  |  world  rank:  164th     5.68%   GDP  growth  forecast  for  2013   81%   %  of  Indian  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   498.4m   Total  workforce   28%   %  of  workforce  employed  in  the  services  sector   2.8m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   61%   %  of  Indian  execuSves  expecSng  to  increase  IT  staff   headcount  at  their  business   61.34m   Internet  users  |  world  rank:  6th     893.86m   Mobile  phone  users  |  world  rank:  2nd       64%   NET  %  of  Indian  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     7.6%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  Indian  Businesses:   1.  Reach  new  customers   2.  Improve  staff  producSvity  /  capabiliSes   3.  Innovate  more  effecSvely   Cybersecurity:   88%  of  Indian  execuSves  believe  the  cybersecurity  threat  is  increasing.   AddiSonally,  67%  of  Indian  execuSves  believe  human  error  is  a  growing   factor  in  security  security  incidents:  Top  human  error  related  factors   include:   1.  Lack  of  security  experSse  with  websites  and  applicaSons   2.  Failure  of  IT  staff  to  follow  security  procedures  and  policies   IT  Skills  Gaps:   71%  of  Indian  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  34%,  the  reported  skills  gaps  are   small,  while  for  38%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  Indian  businesses:     1.  Lower  staff  producSvity   2.  InnovaSon  /  new  product  development   IT  Training  and  CerAficaAon:   97%  of  IT  staff  at  Indian  businesses  engaged  in  some  type  of  IT  training   during  the  past  12  months.   1.  81%  of  Indian  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  61%  of  Indian  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  are  more  valuable  to  the  organizaSon   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • Key  IT  PrioriAes  for  Japanese  Businesses:   1.  IT  security   2.  Data  storage/back-­‐up   3.  Mobility  (e.g.  devices,  apps)   4.  Network  infrastructure   5.  Data  analyScs/Big  data/Business  intelligence   Key  Points:  Japan   Key  Stats  for  Japan $36,200   GDP  per  capita  (PPP)  |  world  rank:  36th     1.58%   GDP  growth  forecast  for  2013   34%   %  of  Japanese  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   65.27m   Total  workforce   70%   %  of  workforce  employed  in  the  services  sector   1.43m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   15%   %  of  Japanese  execuSves  expecSng  to  increase  IT   staff  headcount  at  their  business   99.18m   Internet  users  |  world  rank:  3rd       132.76m   Mobile  phone  users  |  world  rank:  7th       46%   NET  %  of  Japanese  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     1.8%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  Japanese  Businesses:   1.  Reduce  costs  /  overhead   2.  Improve  staff  producSvity  /  capabiliSes   3.  Reach  new  customers   Cybersecurity:   56%  of  Japanese  execuSves  believe  the  cybersecurity  threat  is   increasing.  AddiSonally,  34%  of  Japanese  execuSves  believe  human   error  is  a  growing  factor  in  security  security  incidents:  Top  human  error   related  factors  include:   1.  IntenSonal  disabling  of  security  to  allow  non-­‐approved  apps,  etc.   2.  Lack  of  security  experSse  with  websites  and  applicaSons   IT  Skills  Gaps:   95%  of  Japanese  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  18%,  the  reported  skills  gaps  are   small,  while  for  77%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  Japanese  businesses:     1.  Security  /  defending  against  malware,  hacking,  etc.   2.  Lower  staff  producSvity   IT  Training  and  CerAficaAon:   72%  of  IT  staff  at  Japanese  businesses  engaged  in  some  type  of  IT   training  during  the  past  12  months.   1.  58%  of  Japanese  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  45%  of  Japanese  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  are  more  valuable  to  the  organizaSon   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • Key  IT  PrioriAes  for  Mexican  Businesses:   1.  IT  security   2.  Network  infrastructure   3.  Data  storage/back-­‐up   4.  Web/Online  presence  /  e-­‐commerce   5.  Data  analyScs/Big  data/Business  intelligence   Key  Points:  Mexico   Key  Stats  for  Mexico $15,300   GDP  per  capita  (PPP)  |  world  rank:  83rd     3.39%   GDP  growth  forecast  for  2013   72%   %  of  Mexican  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   50  .01m   Total  workforce   63%   %  of  workforce  employed  in  the  services  sector   0.536m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   45%   %  of  Mexican  execuSves  expecSng  to  increase  IT   staff  headcount  at  their  business   31.02m   Internet  users  |  world  rank:  12th         94.57m   Mobile  phone  users  |  world  rank:  13th       89%   NET  %  of  Mexican  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     7.3%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  Mexican  Businesses:   1.  Leverage  technology  to  improve  business  operaSons   2.  Reach  new  customers   3.  Improve  staff  producSvity  /  capabiliSes     Cybersecurity:   80%  of  Mexican  execuSves  believe  the  cybersecurity  threat  is  increasing.   AddiSonally,  52%  of  Mexican  execuSves  believe  human  error  is  a   growing  factor  in  security  security  incidents:  Top  human  error  related   factors  include:   1.  Failure  of  end-­‐users  &  IT  staff  to  follow  security  procedures/policies   2.  General  negligence  /  carelessness  towards  security   IT  Skills  Gaps:   92%  of  Mexican  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  49%,  the  reported  skills  gaps  are   small,  while  for  43%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  Mexican  businesses:     1.  Lower  staff  producSvity   2.  Speed  to  market  with  new  products  or  services   IT  Training  and  CerAficaAon:   95%  of  IT  staff  at  Mexican  businesses  engaged  in  some  type  of  IT   training  during  the  past  12  months.   1.  83%  of  Mexican  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  69%  of  Mexican  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  are  more  valuable  to  the  organizaSon   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • Key  IT  PrioriAes  for  Mideastern  Businesses:   1.  IT  security   2.  UpdaSng  aging  computers/so]ware   3.  AutomaSng  business  processes  through  technology   4.  Data  analyScs/Big  data/Business  intelligence   5.  Network  infrastructure   Key  Points:  Middle  East  Region   Key  Stats  for  Mideast  (Oman,  Saudi  Arabia,  &  the  UAE) $31,662   GDP  per  capita  (PPP)  esSmate   4.1%   GDP  growth  forecast  esSmate  for  2013   69%   %  of  Mideastern  execuSves  expecSng  2013   business  condiSons  to  be  beser  than  2012   13.32m   Total  workforce   36%   %  of  workforce  employed  in  the  services  sector   111.4k     EsSmate  of  IT  workforce*  in  core  IT  posiSons   62%   %  of  Mideastern  execuSves  expecSng  to  increase   IT  staff  headcount  at  their  business   14.69m   Internet  users   70.63m   Mobile  phone  users   95%   NET  %  of  Mideastern  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     6.2%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  Mideastern  Businesses:   1.  Reach  new  customers   2.  Improve  staff  producSvity  /  capabiliSes   3.  Innovate  more  effecSvely   Cybersecurity:   85%  of  Mideastern  execuSves  believe  the  cybersecurity  threat  is   increasing.  AddiSonally,  54%  of  Mideastern  execuSves  believe  human   error  is  a  growing  factor  in  security  security  incidents:  Top  human  error   related  factors  include:   1.  Lack  of  security  experSse  with  websites  and  applicaSons   2.  Inadequate  resources  –  not  enough  IT  staff  Sme  to  manage  threats   IT  Skills  Gaps:   85%  of  Mideastern  execuSves  indicate  at  least  some  degree  of  gaps  in   IT  skills  at  their  business  exists.  For  52%,  the  reported  skills  gaps  are   small,  while  for  33%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  Mideastern  businesses:     1.  Lower  staff  producSvity   2.  Less  than  ideal  customer  service  and/or  engagement   IT  Training  and  CerAficaAon:   94%  of  IT  staff  at  Mideastern  businesses  engaged  in  some  type  of  IT   training  during  the  past  12  months.   1.  81%  of  Mideastern  execuSves  believe  IT  cerSficaSons  will  increase   in  importance  over  the  next  two  years   2.  82%  of  Mideastern  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  are  more  valuable  to  the  organizaSon   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • Key  IT  PrioriAes  for  Thai  Businesses:   1.  Data  storage/back-­‐up   2.  Disaster  recovery/Business  conSnuity   3.  IT  security   4.  Network  infrastructure   5.  UpdaSng  aging  computers/so]ware   Key  Points:  Thailand   Key  Stats  for  Thailand $10,000   GDP  per  capita  (PPP)  |  world  rank:  113th       5.88%   GDP  growth  forecast  for  2013   67%   %  of  Thai  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   39.77m   Total  workforce   52%   %  of  workforce  employed  in  the  services  sector   0.387m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   48%   %  of  Thai  execuSves  expecSng  to  increase  IT  staff   headcount  at  their  business   17.483m   Internet  users  |  world  rank:  23rd           77.61m   Mobile  phone  users  |  world  rank:  18th       78%   NET  %  of  Thai  execuSves  indicaSng  IT  is  important   to  the  success  of  their  business     6.2%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  Thai  Businesses:   1.  Reduce  costs  /  overhead   2.  Reach  new  customers   3.  Improve  staff  producSvity  /  capabiliSes     Cybersecurity:   76%  of  Thai  execuSves  believe  the  cybersecurity  threat  is  increasing.   AddiSonally,  77%  of  Thai  execuSves  believe  human  error  is  a  growing   factor  in  security  security  incidents:  Top  human  error  related  factors   include:   1.  Increased  use  of  social  media  by  staff   2.  Lack  of  security  experSse  with  networks/servers/other  infrastructure   IT  Skills  Gaps:   68%  of  Thai  execuSves  indicate  at  least  some  degree  of  gaps  in  IT  skills   at  their  business  exists.  For  40%,  the  reported  skills  gaps  are  small,   while  for  28%  the  gaps  are  more  extensive.  Top  negaSve  effects  of  IT   skills  gaps  at  Thai  businesses:     1.  InnovaSon  /  new  product  development   2.  Security  /  defending  against  malware,  hacking,  etc.   IT  Training  and  CerAficaAon:   97%  of  IT  staff  at  Thai  businesses  engaged  in  some  type  of  IT  training   during  the  past  12  months.   1.  84%  of  Thai  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  66%  of  Thai  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  have  proven  experSse   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • Key  IT  PrioriAes  for  BriAsh  Businesses:   1.  IT  security   2.  Data  storage/back-­‐up   3.  Web/Online  presence  /  e-­‐commerce   4.  Network  infrastructure   5.  Mobility  (e.g.  devices,  apps).  CollaboraSon  (e.g.  video  conferencing).   Key  Points:  UK   Key  Stats  for  the  United  Kingdom $36,700   GDP  per  capita  (PPP)  |  world  rank:  33rd         0.69%   GDP  growth  forecast  for  2013   37%   %  of  BriSsh  execuSves  expecSng  2013  business   condiSons  to  be  beser  than  2012   31.9m   Total  workforce   78%   %  of  workforce  employed  in  the  services  sector   0.731m     EsSmate  of  IT  workforce*  in  core  IT  posiSons   24%   %  of  BriSsh  execuSves  expecSng  to  increase  IT   staff  headcount  at  their  business   51.44m   Internet  users  |  world  rank:  7th             81.61m   Mobile  phone  users  |  world  rank:  17th       77%   NET  %  of  BriSsh  execuSves  indicaSng  IT  is   important  to  the  success  of  their  business     2.8%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  PrioriAes  for  BriAsh  Businesses:   1.  Reach  new  customers   2.  Reduce  costs  /  overhead   3.  Improve  staff  producSvity  /  capabiliSes     Cybersecurity:   62%  of  BriSsh  execuSves  believe  the  cybersecurity  threat  is  increasing.   AddiSonally,  44%  of  BriSsh  execuSves  believe  human  error  is  a  growing   factor  in  security  security  incidents:  Top  human  error  related  factors   include:   1.  General  negligence  /  carelessness  towards  security   2.  Failure  of  staff  to  get  up  to  speed  with  new  threats  (e.g.  mobility)   IT  Skills  Gaps:   85%  of  BriSsh  execuSves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  37%,  the  reported  skills  gaps  are   small,  while  for  48%  the  gaps  are  more  extensive.  Top  negaSve  effects   of  IT  skills  gaps  at  BriSsh  businesses:     1.  Lower  staff  producSvity   2.  Less  than  ideal  customer  service  and/or  engagement.  InnovaSon.   IT  Training  and  CerAficaAon:   86%  of  IT  staff  at  BriSsh  businesses  engaged  in  some  type  of  IT  training   during  the  past  12  months.   1.  42%  of  BriSsh  execuSves  believe  IT  cerSficaSons  will  increase  in   importance  over  the  next  two  years   2.  58%  of  BriSsh  execuSves  agree  (NET)  that  staff  holding  IT   cerSficaSons  have  proven  experSse   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  definiSon  of  core  IT  occupaSons  
    • SecSon  2  –  State  of  Tech  USlizaSon   &  Business  PrioriSes  
    • Top  Business  PrioriSes  Over  Next  12  Months   Strategies  Rated  a  High  Priority   (see  data  set  for  mid  &  low  priority   raSngs) Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Reaching  new  customers   62%   59%   62%   65%   63%   38%   65%   56%   62%   69%   Improve  staff  producSvity  /   capabiliSes   70%   55%   58%   56%   58%   46%   63%   52%   61%   43%   Reduce  costs  /  overhead   63%   62%   72%   53%   37%   51%   55%   42%   66%   57%   Innovate  more  effecSvely   61%   47%   56%   49%   58%   35%   57%   50%   56%   40%   Further  leverage  technology  to   improve  business  operaSons   60%   38%   49%   43%   46%   29%   66%   47%   51%   36%   Improve  use  of  data  analyScs  to  make   beser  /  faster  business  decisions   55%   37%   54%   47%   55%   27%   54%   43%   57%   30%   Manage  compeSSve  threats   48%   30%   49%   40%   40%   27%   37%   45%   50%   34%   Base:  1,248  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • ExpectaSons  for  Improving  Business  CondiSons   15%   42%   74%   61%   19%   66%   28%   31%   33%   63%   85%   58%   26%   40%   81%   34%   72%   69%   67%   37%   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Thailand   UK   Business  CondiSons  Unchanged  or  Worsening   Business  CondiSons  Improving   Base:  1,243  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Importance  of  InformaSon  Technology  to   Business  Success  Trends  Upwards   Base:  1,241  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Thailand   UK   84%   87%   80%  81%   63%   65%   78%   82%   64%   70%   46%   58%   89%   78%   95%  93%   78%   87%   77%   79%   Important  Very  Important   NET  Importance  of  Technology  Today   Net  AnAcipated  Importance  Two  Years  Out     Important  Very  Important  
    • ExpectaSons  for  Spending  on  IT  in  2013   3%   25%   41%   25%   3%   48%   7%   14%   10%   38%   97%   75%   59%   75%   97%   52%   93%   86%   90%   62%   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Thailand   UK   Flat  or  Decrease  in  IT  Spending  for  2013  NET   Increase  in  IT  Spending  for  2013  NET   Base:  1,255  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Businesses  in  Several  Countries  Project  Strong   Increases  in  IT  Spending  Over  Next  12  Months   7.2%   4.6%   2.3%   4.3%   7.6%   1.8%   7.3%   6.2%   6.2%   2.8%   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Thailand   UK   Axis  Title   Base:  1,255  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Top  Technology  PrioriSes  for  Next  12  Months   IniAaAves  Rated  a  High  Priority   (see  data  set  for  mid  &  low  priority   raSngs) Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Thailand   UK   IT  security   66%   56%   67%   75%   62%   40%   67%   68%   69%   54%   Data  storage/back-­‐up   66%   43%   58%   59%   62%   35%   63%   53%   81%   44%   Network  infrastructure   56%   39%   51%   54%   50%   30%   64%   56%   66%   38%   Web/Online  presence/  e-­‐commerce   44%   46%   51%   44%   50%   24%   61%   54%   58%   42%   UpdaSng  aging  computers/so]ware   55%   44%   55%   51%   44%   25%   47%   57%   63%   30%   Mobility  (e.g.  devices,  apps)   47%   43%   46%   47%   43%   34%   43%   48%   58%   37%   AutomaSng  business  processes  through   technology   53%   39%   45%   47%   44%   23%   49%   57%   56%   28%   Data  analyScs/Big  data/Business   intelligence   46%   33%   42%   45%   51%   28%   52%   57%   53%   32%   Disaster  recovery/Business  conSnuity   45%   37%   31%   50%   41%   20%   46%   52%   74%   26%   Cloud  compuSng  (e.g.  SaaS,  IaaS,  etc.)   45%   32%   44%   45%   44%   26%   51%   41%   52%   34%   VirtualizaSon   44%   28%   45%   42%   42%   27%   44%   52%   55%   30%   CollaboraSon  (e.g.  web/video   conferencing,  project  management,  etc.)   44%   30%   45%   40%   44%   23%   42%   41%   57%   37%   TelecommunicaSons  (e.g.  VoIP,  UC,  etc.)   44%   34%   44%   37%   44%   20%   42%   46%   50%   30%   Social  networking  technologies   30%   26%   30%   31%   38%   22%   44%   43%   52%   19%   Green  IT   43%   24%   31%   31%   40%   14%   45%   41%   43%   14%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • SegmentaSon  of  Tech  Needs  by  Firm  Size   47%   53%   52%   58%   61%   60%   58%   40%   45%   47%   49%   55%   58%   60%   35%   42%   40%   46%   53%   51%   62%   Managing  compeSSve  threats   Further  leveraging  tech  to   improve  business  operaSons   Improving  use  of     data  analyScs  /  BI   InnovaSng  more  effecSvely   Improving  staff    producSvity  /  capabiliSes   Reducing  costs  /  overhead   Reaching  new  customers   Small  Firms   Medium  Firms   Large  Firms   37%   34%   34%   36%   47%   47%   Small   Firms   Medium   Firms   Large   Firms   Significant   Increase  in   Importance   Increase  in   Importance   73%   81%   81%   NET   Importance  of  Technology  to  Businesses   of  All  Sizes  Trending  Upwards   Top  Technology  PrioriAes  (rated  as  highest  prioriSes)   Small  Firms  =  1-­‐99  employees   Medium-­‐size  Firms  =  100-­‐499  employees   Large  Firms  =  500+  employees   2-­‐year  projecSon  
    • Self  Assessment  of  Technology  USlizaSon   82%   19%   90%   10%   95%   5%   90%   10%   65%   35%   98%   2%   94%   6%   85%   15%   67%   33%   90%   10%   Base:  1,254  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       Exactly  where  want  to  be  in  uAlizing  technology   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle  East   Thailand   UK   NET  some  level  of  distance  between  current   technology  uAlizaAon  and  ideal  
    • Self  Assessment  of  Technology  USlizaSon  Cont.   Self  Assessment  of  Technology   UAlizaAon Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Exactly  where  we  want  to  be  with   technology   19%   10%   5%   10%   35%   2%   6%   15%   33%   10%   Close  to  where  we  want  to  be   40%   36%   59%   38%   30%   29%   54%   52%   47%   45%   Moderately  close  to  where  we  want   to  be   37%   49%   28%   45%   30%   37%   36%   25%   13%   38%   Not  that  close  to  where  we  want     to  be   4%   6%   5%   6%   4%   25%   3%   6%   7%   6%   Not  at  all  close  to  where  we  want  to   be  with  technology   1%   0%   3%   1%   1%   7%   0%   2%   0%   0%   Base:  1,254  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • SecSon  3  –  Technology  Focus   I.  Cloud  CompuSng   II.  CyberSecurity  
    • Stage  of  Cloud  CompuSng  AdopSon   22%   18%   27%   18%   25%   15%   31%   24%   18%   26%   20%   21%   26%   19%   19%   26%   17%   23%   23%   20%   17%   24%   39%   39%   39%   49%   31%   34%   44%   41%   40%   33%   42%   17%   16%   14%   14%   19%   35%   2%   12%   22%   24%   14%   Total   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Thailand   UK   Base:  1,252  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       Full-­‐use  stage  (top  bar)   ExperimentaSon  stage  (bosom  bar)   EvaluaSon/implementaSon  stage  (top  bar)   Basic  awareness  stage  (bosom  bar)   NET  adopAon   of  cloud  on   some  level   Reminder:  this  data  was  collected  via  an  online  survey;  it  is  representaSve  of   businesses  that  have  Internet  access.  In  countries  with  low  Internet  penetraSon   rates,  the  results  could  be  less  representaSve.    
    • Factors  Businesses  Say  Inhibit  Cloud  AdopSon   Cloud  AdopAon  Hurdles Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Security  or  data  loss  concerns   48%   47%   40%   50%   46%   42%   46%   48%   49%   47%   Challenges  in  developing  staff   experSse  with  cloud  soluSons   34%   39%   26%   21%   34%   30%   35%   40%   47%   24%   Slow  or  unreliable  Internet  access   35%   17%   24%   15%   29%   18%   32%   50%   40%   27%   Insufficient  or  unclear  return  on   investment  (ROI)   22%   38%   31%   23%   26%   26%   27%   29%   26%   30%   Difficulty  in  integraSng  or  migraSng   legacy  applicaSons  to  the  cloud   33%   25%   22%   20%   30%   14%   36%   30%   31%   25%   Cloud  services  sSll  unproven  or   untested   25%   32%   17%   25%   24%   26%   26%   33%   25%   24%   Unclear  or  costly  government   regulaSon  or  compliance  related  to   using  the  cloud   22%   30%   22%   17%   29%   11%   18%   26%   34%   22%   Lack  of  local  cloud  service  providers   (only  opSons  are  outside  the  country)   22%   21%   18%   7%   28%   14%   34%   38%   30%   10%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • Cybersecurity  Threat  Level  ConSnues  to   Increase  in  Many  Countries   12%   88%   41%  59%   62%   38%   31%  70%   12%   88%   44%   56%   20%   80%   15%   85%   24%   76%   38%  62%   Base:  1,248  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       NET  security  threat  level  has   INCREASED  during  past  two  years   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle  East   Thailand   UK   NET  security  level  UNCHANGED  or   lessened  during  past  years  
    • Change  in  Security  Threat  Level  Cont.   Change  in  Security  Threat  Level   Over  Past  Two  Years Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Increasing  significantly   38%   17%   6%   28%   44%   7%   30%   40%   39%   9%   Increasing  moderately   50%   42%   32%   42%   44%   48%   50%   45%   37%   53%   No  change  in  security  threat  level   10%   39%   50%   31%   11%   41%   14%   10%   22%   38%   Decreasing  moderately   2%   2%   9%   0%   1%   3%   4%   3%   2%   1%   Decreasing  significantly   0%   0%   2%   0%   1%   1%   2%   3%   0%   0%   Base:  1,248  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Reasons  Behind  Cybersecurity  Concerns   ContribuAng  Factors Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Volume  of  security  threats  exceeding  capacity  to   thwart  them   27%   34%   21%   21%   31%   23%   29%   33%   46%   29%   Rise  of  social  networking   42%   48%   33%   31%   42%   26%   42%   54%   54%   38%   Growing  criminalizaSon  and  organizaSon  of   hackers  moSvated  by  financial  gain   39%   44%   26%   42%   38%   13%   46%   41%   39%   30%   SophisScaSon  of  security  threats  exceeding  IT   staff’s  experSse  to  thwart  them   36%   35%   28%   34%   29%   27%   30%   37%   45%   28%   More  reliance  on  Internet-­‐based  applicaSons,  i.e.   cloud  compuSng,  so]ware-­‐as-­‐a-­‐service   30%   38%   26%   29%   32%   23%   37%   38%   40%   28%   ConSnued  use  of  legacy  operaSng  systems,  web   browsers,  etc.   24%   21%   18%   34%   31%   36%   22%   30%   31%   17%   Greater  interconnecSvity  of  devices,  systems,  users   29%   50%   45%   26%   33%   14%   34%   30%   47%   38%   Challenges  in  finding  or  training  employees  with   security  experSse   25%   24%   15%   24%   33%   23%   25%   29%   36%   14%   ConsumerizaSon  of  IT  –  greater  use  of  consumer-­‐ oriented  devices  or  applicaSons   24%   28%   23%   18%   26%   16%   25%   25%   43%   26%   Greater  availability  of  easy-­‐to-­‐use  hacking  tools,   allowing  more  individuals  to  engage  in  hacking   35%   39%   18%   35%   35%   19%   31%   14%   44%   33%   None  of  the  above   2%   2%   8%   3%   2%   7%   4%   1%   2%   8%   *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Human  Error:  a  Growing  Cybersecurity   Concern  for  Many  Businesses   35%   65%   62%   38%   71%   29%   53%   47%   33%   67%   66%   34%   48%   52%   46%   54%   23%   77%   56%   44%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       NET  human  error  has  INCREASED  as  a   security  factor  during  past  two  years     Brazil   Canada   France   Germany   India   Japan   Mexico   Middle  East   Thailand   UK   NET  human  error  UNCHANGED  or  lessened   as  a  security  factor  during  past  years  
    • Human  Error  as  a  Security  Factor  Cont.   Change  in  PercepAon  of  Human   Error  as  a  Security  Factor  Over   Past  Two  Years Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Human  error  is  now  significantly   more  of  a  factor  in  security     incidents/breaches   26%   12%   6%   15%   31%   6%   17%   14%   37%   6%   Human  error  is  now  moderately   more  of  a  factor   39%   26%   23%   33%   36%   28%   35%   39%   40%   38%   Human  error  as  a  factor  has  not   changed   23%   46%   58%   44%   14%   53%   34%   22%   17%   52%   Human  error  is  now  moderately  less   of  a  factor   11%   13%   11%   7%   14%   9%   10%   17%   5%   2%   Human  error  is  now  significantly     less  of  a  factor  in  security  incidents/ breaches   1%   2%   2%   2%   5%   5%   4%   8%   2%   2%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Top  Reasons  Why  Human  Error  is  Increasingly  a   Factor  in  Security  Incidents/Breaches   General  negligence  /  carelessness  towards  security   Increased  use  of  social  media  by  staff   Failure  of  end-­‐users  to  follow  security  procedures  and  policies   Lack  of  security  experSse  with  networks,  servers  and  other  infrastructure   Failure  of  staff  to  get  up  to  speed  with  new  threats  (e.g.  mobility,  social  media,  cloud,  etc.)   1   2   3   4   5   Top  Factors  Among  Mature  Economies   Lack  of  security  experSse  with  websites  and  applicaSons   General  negligence  /  carelessness  towards  security   Failure  of  end-­‐users  to  follow  security  procedures  and  policies   Lack  of  security  experSse  with  networks,  servers  and  other  infrastructure   Inadequate  resources  -­‐  not  enough  IT  staff  Sme  to  manage  security  threats   1   2   3   4   5   Top  Factors  Among  Maturing  Economies   Mature  Economies  Group:  Canada,  France,  Germany  and  the  UK   Maturing  Economies  Group:  Brazil,  India,  Mexico,  Middle  East  and  Thailand    
    • Reasons  Why  Human  Error  is  Increasingly  a   Factor  in  Security  Incidents/Breaches  Cont.   ContribuAng  Factors Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   General  negligence  /  carelessness   towards  security   32%   42%   33%   42%   26%   24%   31%   31%   41%   42%   Increased  use  of  social  media  by  staff   30%   46%   39%   40%   23%   24%   23%   18%   46%   29%   Lack  of  security  experSse  with  websites   and  applicaSons   31%   40%   17%   23%   32%   19%   29%   39%   40%   29%   Failure  of  end-­‐users  to  follow  security   procedures  and  policies   36%   46%   25%   32%   23%   21%   32%   21%   38%   24%   Lack  of  security  experSse  with  networks,   servers  and  other  infrastructure   22%   31%   17%   29%   26%   31%   28%   31%   44%   27%   Inadequate  resources  –  not  enough  IT   staff  Sme  to  manage  security  threats   19%   31%   36%   19%   26%   24%   28%   39%   37%   15%   Failure  of  IT  staff  to  follow  security   procedures  and  policies   31%   35%   19%   19%   27%   29%   31%   33%   22%   27%   Failure  of  staff  to  get  up  to  speed  with   new  threats  (e.g.  mobility,  social  media,   cloud,  etc.)   26%   29%   19%   21%   23%   14%   31%   25%   31%   38%   IntenSonal  disabling  of  security  to  allow   for  use  of  a  non-­‐approved  applicaSon,  to   download  a  file,  access  a  website,  etc.   25%   25%   19%   21%   19%   38%   15%   18%   31%   15%   Base:  636  business  and  IT  execuSves  from  Brazil,  Canada,  France,  Germany,  India,   Japan,  Mexico,  Middle  East,  Thailand  and  the  UK     where  human  error  was  at  least  moderately  more  of  a  factor  in  breaches         *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • SecSon  4  –  The  IT  Workforce  Landscape  
    • How  Businesses  Manage  the  IT  FuncSon   IT  Management  PracAces** Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Formal  IT  department  with  dedicated   IT  specialists  on  staff   51%   46%   55%   64%   53%   41%   50%   70%   55%   50%   Informally  with  other  staff  that  are   not  part  of  a  dedicated  IT  department   or  IT  staff   27%   40%   26%   18%   35%   38%   31%   20%   34%   38%   Periodic  use  of  an  outside  IT  firm/   tech  consultant  for  specific  projects   or  work   36%   36%   31%   26%   41%   24%   32%   22%   41%   23%   Regular  use  of  an  outside  IT  firm/tech   consultant,  also  referred  to  as   outsourcing  an  IT  funcSon  through  a   managed  IT  services  engagement   14%   12%   13%   7%   22%   6%   14%   15%   17%   7%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       **Could  be  greater  than  100%  because  some  businesses  use  mulSple  IT  management  pracSces.   *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • Businesses  Rely  on  IT  SoluSons/Service   Providers  for  a  Range  of  IT  Needs   IT  Outsourcing  Engagements       Over  the  Past  Two  Years Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Repair,  maintenance  or   troubleshooSng  IT  problems   59%   61%   54%   54%   46%   33%   46%   46%   64%   43%   Deployment,  installaSon  or   integraSon  of  IT  systems   55%   41%   54%   49%   42%   25%   52%   46%   73%   43%   Web  design/web  related   38%   50%   33%   30%   46%   44%   39%   59%   51%   57%   General  IT  consulSng  /  advisory   services   36%   41%   33%   28%   32%   11%   39%   42%   37%   32%   Cybersecurity  related   30%   25%   32%   19%   45%   14%   29%   20%   46%   14%   Telecom  or  communicaSons  related   29%   30%   19%   26%   28%   6%   23%   44%   31%   22%   Cloud  compuSng  iniSaSve   32%   30%   22%   21%   29%   0%   27%   22%   29%   30%   Mobile  app  development   21%   20%   22%   12%   43%   19%   19%   34%   32%   14%   Base:  499  business  and  IT  execuSves  from  Brazil,  Canada,  France,  Germany,   India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK  using  outside  IT  firms       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • Many  Businesses  Expect  to  Increase  IT  Staff   Headcount  Over  Next  12  Months   25%   19%   8%   19%   40%   11%   26%   50%   26%   14%   49%   35%   27%   29%   61%   15%   45%   62%   48%   24%   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Thailand   UK   Increase  in  IT  Staff  Headcount  in  2012   Expected  Increase  in  IT  Staff  Headcount  in  2013   Base:  1,240  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • State  of  Staff  IT  Skills  Versus  What     OrganizaSons  Report  Needing   11%   10%   8%   8%   9%   12%   30%   11%   9%   10%   4%   32%   32%   42%   20%   36%   26%   47%   32%   24%   18%   44%   40%   44%   39%   50%   41%   34%   18%   49%   52%   40%   37%   16%   14%   10%   22%   14%   29%   5%   8%   15%   32%   15%   Total   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East   Region   Thailand   United   Kingdom   Base:  1,250  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       Exactly  where  want  to  be  with  IT  skills   Close  to  where  want  to  be  with  IT  skills   Moderately  close  to  where  want  to  be   NET  not  that  close  to  where  want  to  be  
    • Areas  NegaAvely  Affected  by  IT  Skills  Gaps   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK      Lower  sales  or  profitability   22%   19%   19%   15%   22%   22%   19%   22%   22%   10%      Lower  staff  producSvity   41%   38%   27%   28%   53%   29%   40%   53%   25%   30%      Customer  service  /  customer  engagement   41%   30%   19%   28%   36%   21%   36%   36%   50%   26%      Speed  to  market  with  new  products  or  services   34%   22%   21%   19%   37%   22%   38%   34%   42%   17%      InnovaSon  /  new  product  development   36%   26%   20%   26%   42%   19%   34%   30%   52%   26%      Security  /  defending  against  malware,  hacking,  etc.   32%   26%   26%   31%   32%   30%   32%   34%   52%   22%      Inability  to  keep  up  with  compeStors   9%   14%   18%   8%   27%   18%   18%   22%   30%   11%      Some  other  impact   6%   5%   6%   9%   6%   6%   7%   13%   11%   4%      None  of  the  above  /  IT  skills  gaps  are  not  an  issue   8%   16%   26%   15%   4%   12%   9%   6%   5%   22%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       IT  Skills  Gaps  NegaSvely  Affect     Businesses  in  a  Number  of  Ways   *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • Maturing  Economy  Businesses  Report  Greater   NegaSve  Effects  of  IT  Skills  Gaps       16%   13%   26%   20%   25%   26%   31%   21%   21%   36%   37%   39%   40%   42%   Lower  sales  or  profitability   Inability  to  keep  up  with  compeStors   Security  /  defending  against  malware,  hacking,  etc.   Speed  to  market  with  new  products  or  services   InnovaSon  /  new  product  development   Customer  service  /  customer  engagement   Lower  staff  producSvity   Maturing  Economies   Mature  Economies   Mature  Economies  Group:  Canada,  France,  Germany  and  the  UK   Maturing  Economies  Group:  Brazil,  India,  Mexico,  Middle  East  and  Thailand    
    • Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Insufficient  focus  on  STEM  educaSon   25%   17%   21%   14%   31%   12%   27%   28%   36%   17%   IT  educaSon/training  does  not  sufficiently   translate  to  workforce  performance   33%   32%   22%   18%   46%   26%   39%   32%   49%   27%   IT  careers  do  not  asract  the  best  and  brightest   workers   12%   14%   14%   18%   26%   12%   19%   36%   32%   13%   CompeSSon  for  a  limited  pool  of  skilled  IT  workers   32%   18%   18%   16%   35%   31%   26%   37%   30%   19%   Difficult  to  conduct  on-­‐the-­‐job  training  for  IT   workers   37%   21%   17%   18%   33%   29%   24%   29%   36%   19%   Fast  changing  technology  –  difficult  for  IT  workers       to  stay  current  with  skills   37%   43%   21%   30%   34%   35%   42%   38%   58%   34%   Lack  of  resources  for  IT  skills  development   26%   39%   28%   21%   26%   26%   38%   29%   30%   32%   Some  other  reason   5%   7%   3%   7%   7%   2%   2%   12%   7%   5%   None  of  the  above  /  IT  skills  gaps  are  not  an  issue   7%   11%   20%   18%   2%   8%   6%   6%   1%   22%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       PercepSons  of  Factors  that     Contribute  to  IT  Skills  Gaps   *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • 15%   18%   4%   12%   17%   6%   23%   53%   13%   9%   37%   22%   11%   25%   32%   10%   41%   33%   26%   13%   48%   60%   86%   63%   51%   85%   37%   14%   61%   78%   UK   Thailand   Middle  East   Mexico   Japan   India   Germany   France   Canada   Brazil   NET  Not  Concerned   Neutral   NET  Concerned   Base:  1,252  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       Concern  Over  Being  Able  to  Hire  IT  Staff  with   the  Desired  Level  of  Skills  and  Experience     Time  period:  over  next  2  years  
    • Top  10  Among  Maturing  Economies   1.   Networks  /  Infrastructure   2.   Database  /  InformaSon  management   3.   Storage  /  data  back-­‐up   4.   Help  Desk  /  IT  support   5.   Server  /  data  center  management   6.   Data  analyScs  /  Business  intelligence   7.   Web  design  /  development   8.   Printers,  copiers,  mulSfuncSon  devices   9.   Security  /  Cybersecurity   10.   ApplicaSon  development  /  programming   IT  Skills  Rated  as  Having  Greatest  Importance*:   Summary  of  Maturing  vs.  Mature  Economies   Top  10  Among  Mature  Economies   1.   Networks  /  Infrastructure   2.   Storage  /  data  back-­‐up   3.   Server  /  data  center  management   4.   Help  Desk  /  IT  support   5.   Database  /  InformaSon  management   6.   Data  analyScs  /  Business  intelligence   7.   Printers,  copiers,  mulSfuncSon  devices   8.   Customer  relaSonship  management  (CRM)   9.   Security  /  Cybersecurity   10.   TelecommunicaSons  (VoIP,  UC,  etc.)   Mature  Economies  Group:  Canada,  France,  Germany  and  the  UK   Maturing  Economies  Group:  Brazil,  India,  Mexico,  Middle  East  and  Thailand     *Importance  in  terms  of  ensuring  high  levels  of  staff  experSse  and   minimizing  skills  gaps   Note:  emerging  technologies,  such  as  cloud  or  mobility,  o]en  rate  important  to  businesses,  yet  may  not  be  the  highest  priority  for  developing  internal  IT  skills.  As   businesses  move  along  the  adopSon  curve  and  engage  in  more  advanced  uses  of  emerging  technologies,  staff  experSse  in  those  areas  typically  increases.    Also,   although  cloud  may  be  further  down  the  list,  there  is  sSll  a  cloud  element  within  many  of  these  job  skills  such  as  networks,  storage  &  servers.    
    • Infrastructure  /  Endpoints Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Networks  /  Infrastructure  (LANs,  WANs,  WiFi,  etc.)   58%   58%   35%   66%   62%   50%   74%   68%   81%   45%   Help  Desk  /  IT  support   47%   43%   53%   40%   45%   34%   64%   58%   52%   50%   Printers,  copiers,  mulSfuncSon  devices   44%   42%   32%   48%   44%   31%   42%   53%   56%   30%   Server  /  data  center  management   50%   53%   50%   55%   51%   45%   47%   49%   65%   44%   Storage  /  data  back-­‐up   61%   53%   38%   70%   44%   31%   56%   51%   58%   42%   TelecommunicaSons  –  phone  systems,  VoIP,   unified  communicaSons   34%   32%   29%   37%   40%   15%   38%   42%   36%   25%   Mobile  phones  /  smartphones   28%   31%   26%   34%   32%   18%   31%   30%   42%   30%   Tablets   27%   19%   11%   21%   20%   17%   21%   18%   31%   18%   A/V  –  projectors,  sound  systems,  digital  displays,   etc.   10%   12%   7%   12%   22%   3%   19%   25%   26%   7%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       IT  Skills  Rated  as  Having  Greatest  Importance:   Infrastructure  /  Endpoints   *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • InformaAon/Data  Management Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Database  /  InformaSon  management   65%   47%   41%   49%   60%   48%   67%   66%   74%   37%   Data  analyScs  /  Business  intelligence   47%   43%   38%   44%   54%   35%   46%   50%   49%   42%   Enterprise  resource  planning  (ERP)   46%   26%   29%   35%   46%   18%   22%   40%   54%   30%   Customer  relaSonship  management  (CRM)   43%   38%   33%   47%   46%   26%   39%   53%   34%   33%   Security  /  Cybersecurity   35%   39%   32%   49%   40%   36%   47%   40%   58%   27%   Big  Data  related  (Hadoop,  NoSQL)   10%   8%   16%   12%   20%   9%   22%   14%   24%   8%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.   IT  Skills  Rated  as  Having  Greatest  Importance:   InformaSon  and  Data  Management  
    • ApplicaAons  /  Internet Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Web  design  /  development   37%   39%   20%   28%   48%   24%   54%   50%   58%   30%   Web  infrastructure   46%   26%   31%   25%   34%   26%   45%   44%   49%   29%   Search  engine  opSmizaSon  (SEO)   31%   21%   22%   28%   42%   17%   22%   33%   41%   28%   ApplicaSon  development  /  programming   45%   37%   26%   31%   37%   27%   43%   46%   53%   25%   VirtualizaSon   37%   24%   27%   33%   36%   29%   29%   25%   41%   26%   Cloud  compuSng  –  IaaS  or  PaaS  related   32%   22%   26%   30%   34%   31%   30%   28%   30%   24%   Cloud  compuSng  –  SaaS  related   25%   26%   25%   29%   30%   22%   17%   16%   22%   14%   SharePoint   12%   16%   15%   14%   23%   4%   15%   17%   19%   12%   Mobile  app  management,  development,  etc.   28%   20%   29%   24%   32%   14%   32%   34%   27%   16%   Linux   14%   11%   15%   8%   26%   7%   15%   18%   13%   9%   Apple  devices  /  iOS   11%   15%   14%   12%   16%   6%   14%   18%   26%   11%   Java  or  JavaScript   26%   12%   18%   16%   34%   10%   26%   26%   21%   14%   SQL   15%   8%   15%   12%   22%   12%   20%   15%   14%   5%   HTML  or  HTML5   18%   15%   13%   18%   25%   6%   20%   18%   26%   12%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.   IT  Skills  Rated  as  Having  Greatest  Importance:   ApplicaSons,  Cloud  and  Internet  Related  
    • “Sof”  /  Non-­‐Technical Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Project  management   55%   44%   40%   42%   57%   26%   47%   55%   54%   39%   Customer  service   49%   54%   39%   40%   46%   22%   59%   70%   50%   46%   Verbal  and  wrisen  communicaSon  skills   39%   38%   26%   29%   36%   28%   36%   42%   42%   34%   Teamwork   58%   57%   46%   62%   51%   32%   60%   66%   68%   48%   Strong  work  ethic   36%   54%   34%   44%   39%   35%   45%   49%   51%   37%   MoSvaSon  and  iniSaSve   47%   48%   26%   47%   40%   41%   39%   38%   54%   38%   Flexibility  and  adaptability   35%   48%   42%   41%   31%   27%   36%   49%   46%   36%   AnalyScal  skills   30%   37%   31%   41%   28%   17%   36%   34%   51%   29%   InnovaSon  /  CreaSve  problem  solving   33%   37%   21%   34%   24%   16%   43%   33%   38%   28%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.   IT  Skills  Rated  as  Having  Greatest  Importance:   ”So]  Skills”  /  Non-­‐Technical  Skills  
    • SecSon  5  –  IT  Training  &  CerSficaSon  
    • Incidence  of  IT  Staff  Engaging  in  IT  Training     7%   93%   10%   90%   19%   81%   16%   84%   3%   97%   28%   72%   5%   95%   6%   94%   3%   97%   14%   86%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       Staff  engaged  in  some  type  of   IT  training  in  past  12  months   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle  East   Thailand   UK   Staff  engaged  in  no  IT   training  in  past  12  months  
    • Training  Methods  USlized  by  IT  Staff   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   Instructor-­‐led  classroom   62%   40%   37%   40%   51%   25%   57%   55%   48%   35%   eLearning  /  Online  self-­‐study   33%   49%   27%   34%   46%   29%   43%   43%   56%   42%   Webinars   21%   41%   21%   29%   42%   18%   26%   22%   45%   30%   Industry  conference,  workshop  etc.   38%   36%   33%   35%   46%   28%   49%   42%   43%   28%   AddiSonal  college  coursework   33%   23%   14%   27%   26%   10%   18%   22%   38%   14%   Industry  news,  tech  journals,  etc.   22%   23%   14%   27%   22%   16%   25%   29%   37%   25%   Other   6%   3%   6%   3%   10%   7%   5%   9%   22%   6%   None   7%   10%   19%   16%   3%   28%   5%   6%   3%   14%   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.   Time  period:  during  past  12  months  
    • Businesses  in  Many  Countries  Have  a  Formal   Policy  for  the  Use  of  IT  CerSficaSons   24%   28%   8%   22%   39%   7%   23%   33%   27%   14%   44%   45%   32%   38%   41%   33%   34%   50%   43%   45%   31%   28%   60%   40%   20%   60%   42%   16%   30%   38%   UK   Thailand   Middle  East   Mexico   Japan   India   Germany   France   Canada   Brazil   No  Formal  or  Informal  PosiAon   Informally  /  Encouraged   Formally  /  Required   Note:  Excludes  Don’t  Know  responses   Base:  1,140  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Many  Businesses  Expect  the  Importance  of  IT   CerSficaSons  to  Increase  Over  Next  2  Years   13%   40%   57%   41%   20%   42%   17%   19%   16%   59%   87%   61%   43%   59%   81%   58%   83%   81%   84%   42%   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   NET  No  Change  or  Decrease  in  Importance   NET  Increase  in  IT  CerAficaAons  Importance   Base:  1,240  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Businesses  See  the  Value  of  IT   CerSficaSons  in  Many  Areas   17%   14%   15%   13%   12%   8%   7%   31%   31%   29%   26%   24%   24%   18%   49%   53%   54%   58%   62%   64%   73%   RetenSon  is  higher  among  staff  with  IT   cerSficaSons  than  non-­‐cerSfied  staff   Staff  with  IT  cerSficaSons  perform  at  a    higher  level  than  non-­‐cerSfied  staff   The  organizaSon  is  more  secure  from  malware   and  hackers  due  to  staff  with  IT  cerSficaSons   Staff  holding  IT  cerSficaSons  are     more  valuable  to  the  organizaSon   Staff  with  IT  cerSficaSons  have  proven  experSse   Teams  of  staff  with  IT  cerSficaSons  benefit  from   having  a  common  foundaSon  of  knowledge   It’s  important  to  test  a]er  training    to  confirm  knowledge  gains   NET  Disagree   Neutral   NET  Agree   Note:  Excludes  Don’t  Know  responses   Base:  1,246  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK      
    • Benefits  of  Having  IT  CerSfied  Staff  Cont.    NET  Agree  with  Statement Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*     Thailand   UK   Staff  holding  IT  cerSficaSons  are   more  valuable  to  the  organizaSon   76%   54%   40%   59%   61%   45%   69%   82%   56%   42%   Staff  with  IT  cerSficaSons  have   proven  experSse   71%   62%   36%   44%   58%   46%   69%   74%   66%   58%   Staff  with  IT  cerSficaSons  perform  at   a  higher  level  than  non-­‐cerSfied   staff   70%   44%   31%   52%   53%   38%   61%   78%   60%   46%   The  organizaSon  is  more  secure   from  malware  and  hackers  due  to   staff  with  IT  cerSficaSons   64%   48%   45%   47%   62%   32%   60%   46%   55%   45%   It’s  important  to  test  a]er  training   to  confirm  knowledge  gains   85%   73%   66%   85%   63%   48%   73%   77%   86%   73%   RetenSon  is  higher  among  staff  with   IT  cerSficaSons  than  non-­‐cerSfied   staff   54%   40%   38%   41%   58%   31%   54%   73%   59%   43%   Teams  of  staff  with  IT  cerSficaSons   benefit  from  having  a  common   foundaSon  of  knowledge   73%   63%   48%   68%   67%   41%   68%   82%   75%   59%   Base:  1,246  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • Top  IT  CerSficaSons  IT  Staff  Plan  to  Pursue:   Maturing  Economies  Summary   Network+     Security+   Linux+   Server+   Project+   1   2   3   4   5   Top  CompTIA  CerAficaAons  Planning  to  Pursue  in  Next  12  Months   Oracle  Database  Administrator   MCITP  (Microso]  CerSfied  IT  Professional)   IBM  CerSfied  System  Administrator   CCNA  (Cisco  CerSfied  Network  Associate)   HP  CerSfied  Systems  Engineer   1   2   3   4   5   Top  Other  CerAficaAons  Planning  to  Pursue  in  Next  12  Months   Mature  Economies  Group:  Canada,  France,  Germany  and  the  UK   Maturing  Economies  Group:  Brazil,  India,  Mexico,  Middle  East  and  Thailand    
    • Top  IT  CerSficaSons  Staff  Plan  to  Pursue:   Mature  Economies  Summary   Security+     Network+   Server+   Linux+   Project+   1   2   3   4   5   Top  CompTIA  CerAficaAons  Planning  to  Pursue  in  Next  12  Months   MCSA  (Microso]  CerSfied  Systems  Administrator)   Oracle  Database  Administrator   MCITP  (Microso]  CerSfied  IT  Professional)   IBM  CerSfied  System  Administrator   HP  CerSfied  Systems  Engineer   1   2   3   4   5   Top  Other  CerAficaAons  Planning  to  Pursue  in  Next  12  Months   Mature  Economies  Group:  Canada,  France,  Germany  and  the  UK   Maturing  Economies  Group:  Brazil,  India,  Mexico,  Middle  East  and  Thailand    
    • Appendix  
    • U.S.  Member  Profile   65 Respondent  Profile   18%   InformaSon  Technology  (IT)    (e.g.  hardware,  so]ware,  IT   services,  consulSng,  reseller,  telecom,  distributor)   12%   Manufacturing  (other  than  IT  related)   11%   Professional  services  (other  than  IT  related)   10%   Retail/Wholesale  (other  than  IT  related)   6%   Healthcare/Medical   6%   Financial/Banking/Insurance   2%   Media/Publishing/Entertainment   7%   Government  (federal,  state,  local)   5%   AMTUC  (Agriculture,  Mining,  TransportaSon,  USliSes,   ConstrucSon)   8%   EducaSon   3%   Hospitality   13%   Other  industry   Primary  Industry   11%   1  –  9  employees   28%   10  –  99   31%   100  –  499   30%   500  or  more  employees   Staff  Size   Base:  1,256  business  and  IT  execuSves  from  Brazil,  Canada,  France,   Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK       14%   ExecuSve  Management  (CEO,  President,  Managing  Director,   Owner,  etc.)   16%   Senior  Management  –  IT  funcSon  (CIO,  CSO,  VP  of  IT-­‐related   funcSon,  etc.)   20%   Middle  Management  –  IT  funcSon  (Director,  Manager,   Team  Leader  etc.)   12%   Staff  level  –  IT  funcSon   7%   Senior  Management  –  business  funcSon  (CFO,  VP,  GM  of   business  funcSon)   18%   Middle  Management  –  business  funcSon  (Director,   Manager,  Team  Leader  etc.)   8%   Staff  level  –  business  funcSon   2%   Business  Consultant   3%   IT  Consultant   Job  Role   95%   Selng  or  influencing  technology-­‐related  strategies*   94%   Installing  or  managing  hardware,  so]ware,  communicaSons   and  other  technology*   94%   Purchasing  or  working  with  vendors,  providers  or   consultants  of  technology  products  and  services*   82%   Hiring  or  managing  IT  staff   Involvement  in  Tech  (NET  very  +  somewhat  involved)   *To  qualify  for  the  survey,  respondents  had  to  be  very  involved  or  somewhat  involved  in   at  least  two  of  these  areas,  with  the  majority  of  respondents  being  very  involved.   Note:  A  mix  of  industries,  company  sizes,  and  job  roles   were  targeted  for  this  study.  
    • Economic  Data  Summary  by  Country   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   US   GDP  growth  2013  forecast     3.02%     1.46%   -­‐0.07%   0.61%   5.68%     1.58%   3.39%   4.1%   5.88%   0.69%     1.85%   GDP*   $2.362t     8th     $1.446t   14th     $2.253t   10th     $3.194t   6th     $4.735t   4th     $4.617t   5th     $1.758t   12th     $1.102t   na   $646.1b   25th     $2.323t   9th     $15.66t   2nd     GDP  per  capita     $12,000   103rd     $41,500   24th     $35,500   37th     $39,100   26th     $3,900   164th     $36,200   36th     $15,300   83rd     $31,662   na   $10,000   113th     $36,700   33rd     $49,800   12th     EducaSon  expenditures     (%  of  GDP)   5.6%   53rd     5.0%   78th     5.9%   40th     5.1%   68th     3.3%   131st     3.8%   121st     5.3%   63rd     4.4%   na   3.8%   199th     5.6%   52nd     5.4%   60th     Schooling  expectancy**   14  yrs   17  yrs   16  yrs   16  yrs   10  yrs   15  yrs   14  yrs   13  yrs   12  yrs   16  yrs   16  yrs   Labor  Force   107.1m     6th     18.8  m   32nd     29.62m   21st     44.01m   14th     498.4m   2nd     65.27m   9th     50.01m   12th     13.32m   na   39.77m   16th     31.9m   20th     154.9m   4th     %  Employed  in  Services   71%   76%   72%   74%   28%   70%   63%   35%   52%   78%   80%   Core  IT  workforce***   758.6k   327.3k   517.3k   680.4k   507.4k   1.2m   275.2k   111.4k   139.4k   741.6k   4.3m   Unemployment  rate   6.2%   63rd     7.3%   82nd       9.8%   106th     6.5%   69th     9.9%   108th     4.4%   43rd     4.5%   44th     na   0.9%   3rd     7.8%   90th     8.2%   98th     Median  age  or  populaSon   29.6  yrs   41.2  yrs   40.4  yrs   45.3  yrs   26.5  yrs   45.4  yrs   27.4  yrs   26.3  yrs   34.7  yrs   40.2  yrs   37.1  yrs   Sources:  CIA  World  Factbook,  IMF  (GDP  growth  2013  forecast),  IDC  (IT  spending  &  IT  labor   force),  McKinsey  (global  labor  force)  |  2009,  2011,  2012  &  2013  data  &  esSmates   *Purchasing  Power  Parity   **Primary  to  terSary   ***CompTIA  esSmate  –  see  appendix  for  more  details   *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • Technology  USlizaSon  by  Country   Brazil   Canada   France   Germany   India   Japan   Mexico   Middle   East*   Thailand   UK   US   Internet  users   75.982m   4th     26.96m   16th     45.262m   8th     65.125m   5th     61.338m   6th     99.182m   3rd     31.02m   12th     14.688m   na   17.483m   23rd     51.444m   7th     245m   2nd     Mobile  phone  users     244.358m   5th     27.38m   37th     59.84m   21st     108.7m   10th     893.86m   2nd     132.76m   7th     94.565m   13th     70.627   na   77.605m   18th     81.612m   17th     290.3m   3rd     Sources:  CIA  World  Factbook  |  2011  &  2012  data   *Middle  East  is  an  aggregaSon  of  data  from  Oman,  Saudi  Arabia  and  the  UAE.  
    • Worldwide  IT  Spending  Forecast  2013:  $3.6  Trillion     44%   56%   IT  Hardware,   Sofware  and   Services   Telecom   Services   Worldwide  Total  IT  Market:   DistribuAon  of  Revenue  2012   32%   50%   18%   IT  Services   Hardware   Sofware   Worldwide  Core  IT  Market:   DistribuAon  of  Revenue  2012   Source:  IDC  
    • Global  IT  Growth  Forecasts   0.0   1.0   2.0   3.0   4.0   5.0   6.0   7.0   8.0   2010   2011   2012   2013   Growth  Rate  Range   CompTIA  Global  IT  Growth  Forecast   Midpoint  forecast:  3.0%  growth   Upside  forecast:  5.1%  growth   Global  IT  Growth  Forecasts   from  Other  Sources     5.7%    IDC   4.1%    Gartner   5.4%    Forrester        Note:  these  forecasts  are  accurate  at  the  Sme   of  publicaSon  of  this  report.  Research   consultancies  do  update  forecasts  throughout   the  year  as  new  data  comes  available,  so   these  figures  will  likely  change  over  Sme.       AddiSonally,  currency  fluctuaSons  can  greatly   impact  forecasts.  Forecasts  not  presented  in   constant  dollars  can  differ  significantly.  
    • AddiSonal  Resources     •  CompTIA  IT  Career  Insights  study  (annual  profiling  survey  of  CompTIA  cerSficaSon  holders)   •  US  full  report:  hsps://compSa.box.com/s/ca63b83841598300d401     •  Japan  summary:  hsps://compSa.box.com/s/0mc7n6bhswd3km86otqy     •  South  Africa  summary:  hsps://compSa.box.com/s/dvjk5psfmudqbdy0qtc4     •  UK  summary:  hsps://compSa.box.com/s/r4zmwp0p7oppbbg8nmwt         •  Other  CompTIA  industry  research  that  is  published,  e.g.  IT  Industry  Outlook  2013,  Youth  Opinions  of  Careers  in  IT,  State  of  the  IT   Skills  Gap,  Employer  Percep'ons  of  IT  Training  and  Cer'fica'on,  IT  Training  and  Cer'fica'on:  Insights  and  Opportuni'es,  10th   Annual  Informa'on  Security  Trends,  2nd  Annual  Trends  in  Enterprise  Mobility.  CompTIA  members  and  partners  can  access  the  full   reports  here:   •  CompTIA  Member  Resource  Center:  hsp://www.compSa.org/members/research/KeyTopics/itworkforce.aspx     •  CompTIA  Partner  Portal:  hsp://partners.compSa.org/delivery/research.aspx     •  Or  visit  the  CompTIA  website  for  more  informaSon:  hsp://www.compSa.org/research.aspx       •  CompTIA  educaSonal  content  and  training  resources,  e.g.  CompTIA  Quick  Start  Guides  to  Cloud  CompuSng,  IT  Security,  Managed   IT  Services,  Unified  CommunicaSons.   •  Visit  the  CompTIA  website  for  more  informaSon:  hsp://www.compSa.org/training.aspx        
    • Sizing  the  Global  IT  Workforce   Core  IT  OccupaAons     •  Computer  Support  Specialists   •  So]ware  Developers,  ApplicaSons   •  Computer  Systems  Analysts   •  So]ware  Developers,  Systems  So]ware   •  Network  and  Computer  Systems  Administrators   •  Computer  Programmers   •  Computer  and  InformaSon  Systems  Managers   •  InformaSon  Security  Analysts,  Web  Dev.,  and  Computer  Network  Architects   •  Computer  OccupaSons,  All  Other   •  Database  Administrators   •  Computer  Hardware  Engineers   •  Computer  and  InformaSon  Research  ScienSsts   •  Computer  Support  Specialists   Sizing  the  global  IT  workforce  is  a  challenging  proposiSon.  Different  countries  track  labor  data  differently,  or,  in  some  cases,   not  at  all.  The  CompTIA  methodology  for  esSmaSng  the  IT  workforce  by  countries  rests  on  the  assumpSon  that  there  is  a   relaSonship  between  IT  spending  and  the  IT  workforce.  If  businesses  are  invesSng  in  IT  hardware,  so]ware  and  services,  it   follows  that  they  need  IT  workers  to  deploy,  integrate,  maintain  and  troubleshoot  their  investment.  Using  data  from  a   number  of  sources,  CompTIA  developed  esSmates  based  on  this  relaSonship.       For  the  purposes  of  this  study,  CompTIA’s  IT  workforce  esSmates  focused  on  core  IT  occupaSons,  which  are  listed  below.  For   these  esSmates,  certain  telecommunicaSons  occupaSons  were  excluded,  such  as  posiSons  responsible  for  installing  or   maintaining  cellular  towers.  AddiSonally,  these  esSmates  exclude  ‘knowledge  worker’  type  posiSons,  such  as  technical   writer,  graphic  designer,  call  center  or  business  analyst.