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Ynno Core Presentation Ynno Core Presentation Presentation Transcript

  • New Levels of Performance through New Ways of Working May 2010
  • 2 Section 1 > Context
  • It is important that any analysis of the way we work also considers the way we live. - Richard Donkin 2 Section 1 > Context
  • We Live in a Volatile World 3 Section 1 > Context
  • How does your organization take the lead? 4 Section 1 > Context
  • A new way of working means being prepared to let go of old structures 5 Section 1 > Context
  • 6 Section 1 > Context
  • To a large extent, your company is being managed by long-departed theorists who invented the conventions of “modern management” back in the early years of the 20th century. - Gary Hamel 6 Section 1 > Context
  • There is no universal solution 7 Section 1 > Context
  • 8 Section 1 > Context
  • You can’t choose a solution from the “solution shelf”, you have to DESIGN the way forward. - Marty Neumeier 8 Section 1 > Context
  • What is your path to new levels of performance? 9 Section 1 > Context
  • Put the WORK that people do at the centre 10 Section 2 > Philosophy
  • Make sure BITS & BRICKS form a backbone of support 11 Section 2 > Philosophy
  • Recognize that the BRAINS will give you an edge 12 Section 2 > Philosophy
  • Making a TRANSFORMATION the ultimate outcome 13 Section 2 > Philosophy
  • We combine years of experience... 14 Section 3 > Approach
  • ...with the latest developments 15 Section 3 > Approach
  • INSIGHT into how WORK really gets done in your organization 16 Section 3a > Approach, insight into work
  • Your organization is composed of a variety of work styles 17 Section 3a > Approach, insight into work
  • Many collaboration processes are becoming invisible to managers 18 Section 3a > Approach, insight into work
  • Employ different ways of looking to DISCOVER the complete picture 19 Section 3a > Approach, insight into work
  • Understanding work patterns High Integration Together Dependence tekst Low Routine Expert Low High Complexity (c) 2005 Davenport 20 Section 3a > Approach, insight into work
  • e Exampolmplaint process lacks 1. Network View C Hypothesis: “ 2. Process View effectiveness” 3. Value View 21 Section 3a > Approach, insight into work
  • ING 22 Section 3a > Approach, insight into work
  • ING • THE AMBITION make insurance services better, more cost efficient and faster 22 Section 3a > Approach, insight into work
  • ING • THE AMBITION make insurance services better, more cost efficient and faster • THE PROJECT consultancy and program management to streamline operations and IT 22 Section 3a > Approach, insight into work
  • ING • THE AMBITION make insurance services better, more cost efficient and faster • THE PROJECT consultancy and program management to streamline operations and IT • THE PERFORMANCE IMPROVEMENT productivity improvements of more than 20% and a foundation for new products 22 Section 3a > Approach, insight into work
  • DESIGN the NEW WAY OF WORKING 23 Section 3b > Approach, design new way of working
  • goals of your organization demonstrate relation 24 Section 3b > Approach, design new way of working
  • goals of your organization demonstrate relation starting points for your new way of working 24 Section 3b > Approach, design new way of working
  • Demonstrate relation 25 Section 3b > Approach, design new way of working
  • Google 26 Section 3b > Approach, design new way of working
  • Google • THE AMBITION the best work environment in the world for Google employees 26 Section 3b > Approach, design new way of working
  • Google • THE AMBITION the best work environment in the world for Google employees • THE PROJECT analysis of the workplace factors that lead to actual knowledge creation, sharing and use 26 Section 3b > Approach, design new way of working
  • Google • THE AMBITION the best work environment in the world for Google employees • THE PROJECT analysis of the workplace factors that lead to actual knowledge creation, sharing and use • THE PERFORMANCE IMPROVEMENT global design guidelines for a better performance of the work environment 26 Section 3b > Approach, design new way of working
  • goals of your organization demonstrate relation starting points for your new way of working 27 Section 3b > Approach, design new way of working
  • goals of your organization discover demonstrate effects relation starting points for your new way of working 27 Section 3b > Approach, design new way of working
  • Discover effects 28 Section 3b > Approach, design new way of working
  • goals of your organization discover demonstrate effects relation starting points for your new way of working 29 Section 3b > Approach, design new way of working
  • Quality design ✓ Adaptable and future proof ✓ Ease of use and generation proof ✓ Customer-friendly ✓ Reinforces the identity ✓ Sustainable 30 Section 3b > Approach, design new way of working
  • Develop the BITS & BRICKS 31 Section 3c > Approach, develop bits & bricks
  • BITS • Working with digital documents • Bring information on-line • Support mobile workers • Expand the network • Collaborate online 32 Section 3c > Approach, develop bits & bricks
  • Ministry of Internal Affairs 33 Section 3c > Approach, develop bits & bricks
  • Ministry of Internal Affairs • THE AMBITION be less bureaucratic 33 Section 3c > Approach, develop bits & bricks
  • Ministry of Internal Affairs • THE AMBITION be less bureaucratic • THE PROJECT introduce digital work, from business case through implementation 33 Section 3c > Approach, develop bits & bricks
  • Ministry of Internal Affairs • THE AMBITION be less bureaucratic • THE PROJECT introduce digital work, from business case through implementation • THE PERFORMANCE IMPROVEMENT simplified business processes and a government showcase 33 Section 3c > Approach, develop bits & bricks
  • BRICKS • Introduce a variety of workplace settings • Make public spaces multifunctional • Add transparancy to the work environment • Map out the organization based on desired networks • Add strategic social places • Facilities based on mobility, customization and different working hours 34 Section 3c > Approach, develop bits & bricks Illustration (c) OTH Ontwerpgroep Trude Hooykaas bv
  • AN AUTHENTIC WORK ENVIRONMENT • Brand is visible and tangible in the work environment • Add identity characteristics of the employees • Convert strategic attributes to design attributes 35 Section 3c > Approach, develop bits & bricks
  • Employees LEARN to apply the new way of working 36 Section 3d > Approach, learn new way of working
  • 37 Section 3d > Approach, learn new way of working
  • Shell 38 Section 3d > Approach, learn new way of working
  • Shell • THE AMBITION smarter and better use of work environments worldwide 38 Section 3d > Approach, learn new way of working
  • Shell • THE AMBITION smarter and better use of work environments worldwide • THE PROJECT increase acceptance, manage the change and evaluate the effects of work environments in several locations 38 Section 3d > Approach, learn new way of working
  • Shell • THE AMBITION smarter and better use of work environments worldwide • THE PROJECT increase acceptance, manage the change and evaluate the effects of work environments in several locations • THE PERFORMANCE IMPROVEMENT smarter work environment and more efficient usage of offices 38 Section 3d > Approach, learn new way of working
  • Generate IMPACT with a succesful implementation 39 Section 3e > Approach, implement
  • Van Oord 40 Section 3e > Approach, implement
  • Van Oord • THE AMBITION improve collaboration in complex projects 40 Section 3e > Approach, implement
  • Van Oord • THE AMBITION improve collaboration in complex projects • THE PROJECT implementation of a new digital work environment and digital way of working 40 Section 3e > Approach, implement
  • Van Oord • THE AMBITION improve collaboration in complex projects • THE PROJECT implementation of a new digital work environment and digital way of working • THE PERFORMANCE IMPROVEMENT big quality improvements of project files meet rigorous customer requirements 40 Section 3e > Approach, implement
  • Insight into how work really gets done in your organization Design the new way of working Develop the bits & bricks Employees learn to apply the new way of working Generate impact with a succesful implementation 41 Section 3 > Approach
  • New Levels of Performance through New Ways of Working May 2010
  • You are free: to copy, distribute and transmit the work Under the following conditions: Orteliuslaan 9 Attribution 3528 BA Utrecht You must attribute the work in the manner specified by the author or licensor (but not info@ynno.com in any way that suggests that they endorse you or your use of the work). T +31 (0)30 767 05 00 Noncommercial You may not use this work for commercial purposes. No derivative works You may not alter, transform, or build upon this work.