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Talking Performance Support with Charles Jennings and Xyleme
 

Talking Performance Support with Charles Jennings and Xyleme

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    Talking Performance Support with Charles Jennings and Xyleme Talking Performance Support with Charles Jennings and Xyleme Presentation Transcript

    • Mobile Performance Support
    • End 2011 World Population: 7 billion 5.9 billion* mobile subscriptions Global penetration: 87% Developing World: 79%Photograph: © Charles Jennings * Data from International Telecommunications Union (ITU) 2012 2 2
    • Children in the US are more likely toown a mobile phone than a book (85% of children own a phone while only 73% own books at home*) 3 * Data: Sybase, September 2010
    • Performance Support
    • Learning at the moment of need Performance Support Access to knowledge at the point of need provides the real competitive advantage Memorization Familiarization On-Demand Concept Context Task Purely conceptual What is the process? How do I do this?Training Performance Support WORKPLACE LEARNING
    • „Pull‟ Learning
    • from PUSH to PULL
    • from STOCKS to FLOWS “We are moving from STOCKS of Knowledge to FLOWS of knowledge”John Seely Brown(former Chief Scientist, Xerox PARC)
    • Rethinking Learning
    • Most Learning Happens beneath the waterline 10% formal courses Process above waterline Management informal observation projects 90% Supportbelow waterline Guidance mistakes rich conversations successes & informal failures coaching
    • The 70:20:10 framework
    • The 70:20:10 framework 70% 20% 10% LEARN & DEVELOPLEARN & DEVELOP LEARN & DEVELOP THROUGH THROUGH THROUGH STRUCTURED EXPERIENCE OTHERS COURSES & PROGRAMS 90% = EXPERIENTIAL & SOCIAL LEARNING & DEVELOPMENT
    • Learning atthe Speed of Business
    • Learning at the SPEED of Business“there is an inherent inertia in traditional learning approaches”
    • Charles Jennings Duntroon Associates email: charles@duntroon.com Web: www.duntroon.com Twitter: @charlesjennings Blog: charles-jennings.blogspot.com (or from www.duntroon.com) Internet Time Alliance www.internettimealliance.comAll content © copyright Duntroon Associates or licensed for Duntroon use except where stated. Not to be distributed in electronic format without prior permission. No content to be copied without prior permission