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Effective Single-Sourcing Transforms Information Builders Customer Education Process
 

Effective Single-Sourcing Transforms Information Builders Customer Education Process

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How do you get 5 course developers to do the work of an army? Information Builders, a worldwide leader in business solutions and support, educates customers at over 12,000 sites worldwide, across ...

How do you get 5 course developers to do the work of an army? Information Builders, a worldwide leader in business solutions and support, educates customers at over 12,000 sites worldwide, across Fortune 500 and mid-market companies, government agencies, and universities. They take scalable, reusable and measurable learning content very seriously, which is why they chose the “single source” approach.

In this session, Emily Duensing, Sr. Manager of Curriculum Development and Andy Nivison, VP of Customer Education at Information Builders, will share how single- sourcing has transformed the way they author, publish and deliver critical learning content to their customers. They will discuss how in a short time, they have achieved high efficiency, global customer satisfaction and seamless delivery of content on any device. The transition started with a simple idea; the idea that there had to be a better way.

In this session you will learn:

1. Why single source is the right approach for all learning content

2. How the transition to mobile learning was a “non issue” for Information Builders

3. What an LCMS is and why it is a critical element in your Learning Technology
Architecture

4. How granular learning objects create the building blocks for any successful
learning program

5. What “Phase 2” looks like in the single-source transition

By taking the single source approach, Information Builders was able to multiply the work of just a few to the education of thousands cost effectively.

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  • Note: Key benefits of intelligent Content/Learning Objects <br /> Using real customer examples for each of the points <br /> <br /> <br /> The Content in Xyleme LCMS is smart. <br /> <br /> Each bit of content, whether it be a text, interactive, or media has it’s own IQ. It knows what type of learning object it is, who can manage it, what state it is in, what type of learner it is useful for, etc. <br /> <br /> Smart content can be search for, it can be reused easily, etc. <br />
  • That’s what we do. Xyleme helps companies manage the entire content lifecycle as we shift to formal and informal content, in a digital environment <br /> <br /> Author, Manage Publish to any output from a single source of content – Xyleme LCMS <br /> Consume all learning content from any system, application or device, from the Bravais Cloud <br /> Measure learner engagement to close the loop and feedback into the content developers and the business for continuous improvement, from the Bravais Analytics engine. <br /> <br /> --- <br /> <br /> Note: Remove the gray background <br /> <br /> There are 3 ways in which companies create learning content today: <br /> <br /> Document creation with desktop tools like Word, PowerPoint, etc. <br /> Learning content creating with authoring tools like Articulate, Captivate, Storyline, etc. <br /> LCMS <br /> <br /> The first two methods don’t allow for collaboration and reuse very well, and make deployment and delivery challenge when considering multiple systems and devices. Content management – like sharing media, managing versions, etc. can be nearly impossible. They also don’t have responsive design, that is creating HTML5 outputs that work on any device. <br /> <br /> Companies with big content problems have recognized the need for an enterprise Learning Content Management System. Based on what you have told us so far, that is precisely why we are here.
  • Put the cloud on the top <br /> <br /> Two possibilities – depends on naming <br /> Words on the side of the icons <br /> Logos on the side (LCMS and Bravais) <br /> <br /> <br /> <br /> <br /> <br /> Let’s talk about the beginning of the Content Management Lifecycle. <br /> <br /> Author once, publish many distribute anywhere. Formal and informal, single source, and multiple output <br /> <br /> Xyleme LCMS is the industry’s most efficient content development solution for rapid authoring and rapid reuse of content across any print or digital format. <br /> <br /> Author your content in granular reusable objects and publish to multiple outputs for web, mobile and print. Xyleme LCMS can publish to SCORM, AICC, Common Cartridge and more. Bravais – is the content hub for experiencing, deploying and measuring content. <br /> <br /> Today, we will talk to you about two exciting ideas that are revolutionizing learning – Responsive design and TinCan. What is all the buzz about anyway? We will share how granular learning objects act as the foundation for responsive rendering of learning content on any device, and how tracking user interactions at this granular level provides deep insights into learning effectiveness. <br /> <br /> We won’t have time to talk today about personalization. Granular learning objects also make it possible to dynamically deliver personal and relevant content for the one-size-fits-one learning experience, but that is for another day. <br /> <br /> <br /> <br /> In Xyleme LCMS, content is separated from the presentation, stored as single source XML for authoring and publishing. <br /> By separating content from presentation you can: <br /> 1. <br /> 2. <br /> 3. <br /> <br /> <br /> ------ <br /> <br /> You can create many outputs from a single source – web-based courses, ILT support for any audience, JIT training for web and mobile <br /> You can rapidly assemble the same content in any way. <br /> You can have many authors working on content in parallel. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />

Effective Single-Sourcing Transforms Information Builders Customer Education Process Effective Single-Sourcing Transforms Information Builders Customer Education Process Presentation Transcript

  • ©2014 Xyleme, Inc. 1 Effective Single-Sourcing Transforms Information Builders Customer Education Emily Duensing Senior Manager of Curriculum Development, Information Builders Andy Nivison VP of Customer Education, Information Builders Dawn Poulos VP of Marketing, Xyleme
  • ©2014 Xyleme, Inc. 2 Welcome During this session you will learn: • Why single source is the right approach for all learning content • How the transition to mobile learning was a "non issue" for Information Builders • How granular learning objects create the building blocks for any successful learning program. • What an LCMS is and why it is a critical element in your Learning Technology Architecture • What "Phase 2" looks like in the single-source transition
  • ©2014 Xyleme, Inc. 3 Information Builders  Computer Software company  Corporate Headquarters, New York City  Worldwide Offices  Flagship products include WebFOCUS Business Intelligence software and iWay enterprise integration software.  Customer Education  Responsible for curriculum development and delivery of all revenue generating classes, webinars, eLearning, etc. for customers  Curriculum Development team consists of 4 developers, 1 production manager, and 1 Senior Manager 3 Mission Statement: Enable our customers’ long term success and confidence with Information Builders technology through practical, engaging, and diverse learning programs and opportunities.
  • ©2014 Xyleme, Inc. 4 WebFocus 4
  • ©2014 Xyleme, Inc. 5
  • ©2014 Xyleme, Inc. 6
  • ©2014 Xyleme, Inc. 7 iWay 7
  • ©2014 Xyleme, Inc. 8 iWay 8
  • ©2014 Xyleme, Inc. 9 iWay 9
  • ©2014 Xyleme, Inc. 10 There must be a better way
  • ©2014 Xyleme, Inc. 11 BEFORE  Course materials were Word and PowerPoint based  ~40 courses  Instructor Guides, Student Guides, Slide Decks, Setup Documents  Curriculum Developer was responsible for:  Instructor Guide, Rough Slide Deck, Setup Document  Production Manager was responsible for:  Polished Slide Deck  Creating Student Guide from the Instructor Guide  Final versions of all documents, placement on network, etc.  Main issues with this system include:  To change an Instructor Guide to a Student Guide was purely a manual effort.  Content shared between course materials and slides was copied  Many duplicate images across materials  Custom materials meant electronically tearing apart and reassembling word documents 11
  • ©2014 Xyleme, Inc. 12 Instructor Guide Student Guide PowerPoint Files Handouts Job Aids Assessments E-learning … etc. General Customer Ed Branded, Customized Training BRANDING DELIVERABLES / PRODUCTS Single Source DELIVERY METHODS Instructor-led Training Web-based Training Self-study Guides Mobile Learning.PDF .SCORM / AICC .HTML .DOC …etc. FILE TYPES
  • ©2014 Xyleme, Inc. 13 We needed a content management system that provided reusability and would help us generate the different outputs easier.
  • ©2014 Xyleme, Inc. 14
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  • ©2014 Xyleme, Inc. 16 High Impact Learning Improve Central System of Record Content Development Learner Engagement Single Source Business Needs Scalable, Reusable, Measurable Content
  • ©2014 Xyleme, Inc. 17 Types of Reuse • Opportunistic (Linked) • Systematic (Automatic) • Locked (Boilerplate) • Derivative (Copy and Paste) • Nested (Assembly) • Structural (Template) • Conditional (dynamic content replacement or inclusion)
  • ©2014 Xyleme, Inc. 18 OUTPUTTEMPLATE
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  • ©2014 Xyleme, Inc. 23 Smart Learning Objects • Non-linear development and maintenance • Reuse and Reassemble • Multi-channel publishing • Audience specific delivery • Measurable “ i ? ? l p l i ? p ? p ? l i ? p ? l ? ? l l Author Manage Publish Distribute Measure
  • ©2014 Xyleme, Inc. 24
  • ©2014 Xyleme, Inc. 25
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  • ©2014 Xyleme, Inc. 32 • Reduce time formatting • Publish to multiple formats • Authors are much happier to have templates • Materials are much more consistent • IBU Mobile
  • ©2014 Xyleme, Inc. 33 Manage the Content Lifecycle
  • ©2014 Xyleme, Inc. 34 Shift
  • ©2014 Xyleme, Inc. 35 Single Source Platform Author Once, Publish Many, Distribute Anywhere Content Hub LCMS Mobile Apps
  • ©2014 Xyleme, Inc. 36 Moodle Saba Cornerstone Blackboard SuccessFactors …. Author Manage Publish Distribute Measure
  • ©2014 Xyleme, Inc. 37 Thank You! Emily Duensing Senior Manager of Curriculum Development, Information Builders Andy Nivison VP of Customer Education, Information Builders Dawn Poulos VP of Marketing, Xyleme