Designing Learning Content for
Reusability 2.0
Xyleme Reusability 2.0 Webinar Series




          © 2009 Xyleme - All rig...
Our Presenters

Mary Miller
VP of Professional Services
AchieveGlobal

Jeff Katzman
VP and Chief Learning Officer
Xyleme, ...
During the Webinar

       Use your Q&A pane to type any
       questions you may have from our
       panelists.




Post...
Agenda

Training Content: The Problem

What is Single-Source Learning Content

How to create Single-Source Learning Conten...
Training Content: The Problem




          © 2009 Xyleme - All rights reserved
Poll




    POLL




© 2009 Xyleme - All rights reserved
Vision of the Solution: Before/After
 Before                                                        After

  Instructor’s ...
Reusable Single-Source
                      Single-
Source                                                    New Course
...
AchieveGlobal
Over 40 years of experience in sales performance,
leadership and customer service training
Clients include m...
Why go Through the Transition?
Improves speed to market/delivery
   Updated products
   Customized modules to support vert...
Single-
       Single-Source Case Study
AchieveGlobal
  Leadership Development, Sales Effectiveness, and Customer
  Servic...
Poll




    POLL




© 2009 Xyleme - All rights reserved
The Single-Source Model
             Single-



Course


                                                      Objectives
...
Single-
Single-Source Publishing Process


  Selection
    Transformation

      Formatting

        Publishing

         ...
A New Way to See Learning Content




            © 2009 Xyleme - All rights reserved
The Single-Source Model
             Single-



Course


                                                      Objectives
...
Structure of a Facilitator-Led Activity
               Facilitator-




               © 2009 Xyleme - All rights reserved
Step
                                      Group




© 2009 Xyleme - All rights reserved
Structure of a Facilitator-Led Activity
               Facilitator-




               © 2009 Xyleme - All rights reserved
Step
                                      Group


                                      Step




© 2009 Xyleme - All righ...
Structure of a Facilitator-Led Activity
               Facilitator-




               © 2009 Xyleme - All rights reserved
Step
                                      Group


                                       Step

                          ...
The Single-Source Model
             Single-



Course


                                                      Objectives
...
Poll




    POLL




© 2009 Xyleme - All rights reserved
Demo




© 2009 Xyleme - All rights reserved
Reusable vs. Single Sourced
Reusable                                               Single Sourced
  Content in            ...
Best Practices
Plan for increased design/development time for new
products and to transition existing products
Clearly set...
How to Know What is Reusable?

                       Mfg Operators                  Quality Assurance    Maintenance

  M...
Keep Shared Content Context Neutral


     How to operate a                                           Where do you draw
  ...
How Do I Make it Relevant?

Course 1

            Introduction
                                                       Not ...
Where Could the Object Appear?

Course 1   Course 2


                                                  Not Shared
   1
  ...
Summary
Explored the problem
Explained Single-Source
Looked at an example
Explored one way to structure content
Discussed ...
Questions?
Mary Miller
VP of Professional Services
AchieveGlobal


Jeff Katzman
VP and Chief Learning Officer
Xyleme, Inc....
Learn More
Follow the Twitter discussion at www.xyleme.com/twitter
and participate with your own tweets using the hash tag...
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Designing Learning Content for Reusability 2.0

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Designing for reusability can lower the cost of content development and allow you to better meet the needs of learners. You’ve been hearing about it for years, now meet a company that’s successfully doing it!

Learn how AchieveGlobal transformed their content development strategy into one that creates a single-source of reusable content that supports multiple delivery formats and enables rapid customization of their learning products.

To download the webinar recording please go to: http://www.xyleme.com/download_webinar

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Designing Learning Content for Reusability 2.0

  1. 1. Designing Learning Content for Reusability 2.0 Xyleme Reusability 2.0 Webinar Series © 2009 Xyleme - All rights reserved
  2. 2. Our Presenters Mary Miller VP of Professional Services AchieveGlobal Jeff Katzman VP and Chief Learning Officer Xyleme, Inc. Stuart Grossman VP of Client Services Xyleme, Inc. © 2009 Xyleme - All rights reserved
  3. 3. During the Webinar Use your Q&A pane to type any questions you may have from our panelists. Post your own views, questions, hot topics via Twitter including the hash tag #xyleme09 Visit www.xyleme.com/twitter to follow the discussion in real time! © 2009 Xyleme - All rights reserved
  4. 4. Agenda Training Content: The Problem What is Single-Source Learning Content How to create Single-Source Learning Content Impacts on Instructional Designers © 2009 Xyleme - All rights reserved
  5. 5. Training Content: The Problem © 2009 Xyleme - All rights reserved
  6. 6. Poll POLL © 2009 Xyleme - All rights reserved
  7. 7. Vision of the Solution: Before/After Before After Instructor’s Guides Participant Guides Handout Packs Slide Deck XML Assessments E-learning Performance Support Mobile Reference Guides © 2009 Xyleme - All rights reserved
  8. 8. Reusable Single-Source Single- Source New Course Repository © 2009 Xyleme - All rights reserved
  9. 9. AchieveGlobal Over 40 years of experience in sales performance, leadership and customer service training Clients include more than 400 of the Fortune 500 Operations in over 40 countries and 32 languages Training methodology is a results driven, proven process Applications for all employee levels of an organization Offer eLearning and classroom solutions Over 3,000 people go through our classes daily © 2009 Xyleme - All rights reserved
  10. 10. Why go Through the Transition? Improves speed to market/delivery Updated products Customized modules to support verticals/audiences Changes in graphics/wording to bring content to life Localized changes to meet global market Extends the life of the investment Revise only the “topic” that changed Alter the delivery mode to meet cultural and technical readiness Evolves as the audience, organization or process evolves Can tie into marketing, data sheets, training (internal/external) © 2009 Xyleme - All rights reserved
  11. 11. Single- Single-Source Case Study AchieveGlobal Leadership Development, Sales Effectiveness, and Customer Service Classroom, e-learning Sample Outputs Facilitator Guide Slides Wall Charts Supplements and Handouts Program Support Materials Participant Guide Exams © 2009 Xyleme - All rights reserved
  12. 12. Poll POLL © 2009 Xyleme - All rights reserved
  13. 13. The Single-Source Model Single- Course Objectives © 2009 Xyleme - All rights reserved
  14. 14. Single- Single-Source Publishing Process Selection Transformation Formatting Publishing © 2009 Xyleme - All rights reserved
  15. 15. A New Way to See Learning Content © 2009 Xyleme - All rights reserved
  16. 16. The Single-Source Model Single- Course Objectives © 2009 Xyleme - All rights reserved
  17. 17. Structure of a Facilitator-Led Activity Facilitator- © 2009 Xyleme - All rights reserved
  18. 18. Step Group © 2009 Xyleme - All rights reserved
  19. 19. Structure of a Facilitator-Led Activity Facilitator- © 2009 Xyleme - All rights reserved
  20. 20. Step Group Step © 2009 Xyleme - All rights reserved
  21. 21. Structure of a Facilitator-Led Activity Facilitator- © 2009 Xyleme - All rights reserved
  22. 22. Step Group Step Example © 2009 Xyleme - All rights reserved
  23. 23. The Single-Source Model Single- Course Objectives © 2009 Xyleme - All rights reserved
  24. 24. Poll POLL © 2009 Xyleme - All rights reserved
  25. 25. Demo © 2009 Xyleme - All rights reserved
  26. 26. Reusable vs. Single Sourced Reusable Single Sourced Content in Written once, used for “chunks”/topics several outputs Address many business Change in one place, needs by assembling impacts all deliverables differently Select appropriate Easy to combine delivery mode, as behavioral training with audience needs evolve process and system Need to consider how to training structure each Need to consider component to allow references to other output to different modes content and transitions © 2009 Xyleme - All rights reserved
  27. 27. Best Practices Plan for increased design/development time for new products and to transition existing products Clearly set expectations that existing content will change Plan change management process for designers/writers Market the advantages to all stakeholders and business partners Start with a high-impact project Market your success Carefully think through metadata © 2009 Xyleme - All rights reserved
  28. 28. How to Know What is Reusable? Mfg Operators Quality Assurance Maintenance Mfg floor layout x x x Identify equipment x x x Safety procedures x x x Bioreactor Operation x ? Sample access ports x x Cleaning x x Repair x © 2009 Xyleme - All rights reserved
  29. 29. Keep Shared Content Context Neutral How to operate a Where do you draw the sample for bio-reactor testing? How does a How does a bio-reactor work bio-reactor work Manufacturing Operator Quality Associate © 2009 Xyleme - All rights reserved
  30. 30. How Do I Make it Relevant? Course 1 Introduction Not Shared 1 General Content Shared Example Non-Example 2 General Content Summary © 2009 Xyleme - All rights reserved
  31. 31. Where Could the Object Appear? Course 1 Course 2 Not Shared 1 Shared 2 2 3 © 2009 Xyleme - All rights reserved
  32. 32. Summary Explored the problem Explained Single-Source Looked at an example Explored one way to structure content Discussed how structured content impacts the instructional designer © 2009 Xyleme - All rights reserved
  33. 33. Questions? Mary Miller VP of Professional Services AchieveGlobal Jeff Katzman VP and Chief Learning Officer Xyleme, Inc. Stuart Grossman VP of Client Services Xyleme, Inc. © 2009 Xyleme - All rights reserved
  34. 34. Learn More Follow the Twitter discussion at www.xyleme.com/twitter and participate with your own tweets using the hash tag #xyleme09 Contact us directly Mary Miller, VP of Professional Services, AchieveGlobal Mary.Miller@achieveglobal.com Jeff Katzman, VP and CLO, Xyleme, Inc. jeff.katzman@xyleme.com Stuart Grossman, VP of Client Services, Xyleme, Inc. stuart.grossman@xyleme.com Visit our podcast library at www.xyleme.com/podcasts © 2009 Xyleme - All rights reserved
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