Designing Learning Content for Reusability 2.0

Our Presenters Mary Miller VP of Professional Services AchieveGlobal Jeff Katzman VP and Chief Learning Officer Xyleme, Inc. Stuart Grossman VP of Client Services Xyleme, Inc. © 2009 Xyleme - All rights reserved

During the Webinar Use your Q&A pane to type any questions you may have from our panelists. Post your own views, questions, hot topics via Twitter including the hash tag #xyleme09 Visit www.xyleme.com/twitter to follow the discussion in real time! © 2009 Xyleme - All rights reserved

Vision of the Solution: Before/After Before After Instructor’s Guides Participant Guides Handout Packs Slide Deck XML Assessments E-learning Performance Support Mobile Reference Guides © 2009 Xyleme - All rights reserved

AchieveGlobal Over 40 years of experience in sales performance, leadership and customer service training Clients include more than 400 of the Fortune 500 Operations in over 40 countries and 32 languages Training methodology is a results driven, proven process Applications for all employee levels of an organization Offer eLearning and classroom solutions Over 3,000 people go through our classes daily © 2009 Xyleme - All rights reserved

Why go Through the Transition? Improves speed to market/delivery Updated products Customized modules to support verticals/audiences Changes in graphics/wording to bring content to life Localized changes to meet global market Extends the life of the investment Revise only the “topic” that changed Alter the delivery mode to meet cultural and technical readiness Evolves as the audience, organization or process evolves Can tie into marketing, data sheets, training (internal/external) © 2009 Xyleme - All rights reserved

Single- Single-Source Case Study AchieveGlobal Leadership Development, Sales Effectiveness, and Customer Service Classroom, e-learning Sample Outputs Facilitator Guide Slides Wall Charts Supplements and Handouts Program Support Materials Participant Guide Exams © 2009 Xyleme - All rights reserved

Reusable vs. Single Sourced Reusable Single Sourced Content in Written once, used for “chunks”/topics several outputs Address many business Change in one place, needs by assembling impacts all deliverables differently Select appropriate Easy to combine delivery mode, as behavioral training with audience needs evolve process and system Need to consider how to training structure each Need to consider component to allow references to other output to different modes content and transitions © 2009 Xyleme - All rights reserved

Best Practices Plan for increased design/development time for new products and to transition existing products Clearly set expectations that existing content will change Plan change management process for designers/writers Market the advantages to all stakeholders and business partners Start with a high-impact project Market your success Carefully think through metadata © 2009 Xyleme - All rights reserved

How to Know What is Reusable? Mfg Operators Quality Assurance Maintenance Mfg floor layout x x x Identify equipment x x x Safety procedures x x x Bioreactor Operation x ? Sample access ports x x Cleaning x x Repair x © 2009 Xyleme - All rights reserved

Keep Shared Content Context Neutral How to operate a Where do you draw the sample for bio-reactor testing? How does a How does a bio-reactor work bio-reactor work Manufacturing Operator Quality Associate © 2009 Xyleme - All rights reserved

Summary Explored the problem Explained Single-Source Looked at an example Explored one way to structure content Discussed how structured content impacts the instructional designer © 2009 Xyleme - All rights reserved

Questions? Mary Miller VP of Professional Services AchieveGlobal Jeff Katzman VP and Chief Learning Officer Xyleme, Inc. Stuart Grossman VP of Client Services Xyleme, Inc. © 2009 Xyleme - All rights reserved

Learn More Follow the Twitter discussion at www.xyleme.com/twitter and participate with your own tweets using the hash tag #xyleme09 Contact us directly Mary Miller, VP of Professional Services, AchieveGlobal Mary.Miller@achieveglobal.com Jeff Katzman, VP and CLO, Xyleme, Inc. jeff.katzman@xyleme.com Stuart Grossman, VP of Client Services, Xyleme, Inc. stuart.grossman@xyleme.com Visit our podcast library at www.xyleme.com/podcasts © 2009 Xyleme - All rights reserved

Designing Learning Content for Reusability 2.0

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