Management and Law Department                     (MLD)Centre for Foundation Studies and Extension Education              ...
PCR0015                            Critical Thinking                      Topic 3Topic 5: Cognition and Problem Solving1. ...
PCR0015                            Critical Thinking                      Topic 3       i.     Knowing our own emotions is...
PCR0015                            Critical Thinking                      Topic 34. Insight: A form of problem solving in ...
PCR0015                            Critical Thinking                      Topic 3•   A lot of people have been molded in t...
PCR0015                            Critical Thinking                      Topic 3Win/Win or No Deal•   “If people had not ...
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Topic5cognition and problem_solving

  1. 1. Management and Law Department (MLD)Centre for Foundation Studies and Extension Education (FOSEE) PCR0025 Critical Thinking All Foundation ONLINE NOTES FOSEE , MULTIMEDIA UNIVERSITY (436821-T) MELAKA CAMPUS, JALAN AYER KEROH LAMA, 75450 MELAKA, MALAYSIA. Tel 606 252 3594 Fax 606 231 8799 URL:
  2. 2. PCR0015 Critical Thinking Topic 3Topic 5: Cognition and Problem Solving1. Definition of Cognition: The intellectual process through which information is obtained, transformed, stored, retrieved, and used.2. There are three primary facets of cognition: a. cognition processes information, which is obtained, transformed, stored and used. b. cognition is active. In cognition, information is acquired through the senses and transformed through the processes of perception and thinking. In addition to this, information is stored and retrieved through the processes of memory, and used in the processes of problem solving and language. c. cognition is useful and purposeful: we think because there is something we do not understand.3. Reasoning occurs when we try to cognitively process information to reach specific conclusions.4. There are two main types of reasoning: formal reasoning and everyday reasoning.5. In formal reasoning, all the pertinent information is supplied, the problem to be solved is straightforward, there is typically only one correct answer and reasoning typically follows a specific method.6. Everyday reasoning refers to the thinking process we engage in daily including planning and evaluating arguments. In everyday reasoning, some of the information is unstated, there are several possible answers, and the problem to be solved is often related to other issues in daily life.EMOTIONAL INTELLIGENCE1. One kind of intelligence that is quite distinct from that assessed by IQtests is emotional intelligence, a recent concept put forth by DanielGoleman (1995).2. Goleman suggests that emotional intelligence consists of five majorparts: knowing our own emotions, managing our emotions, motivatingourselves, recognizing the emotions of others, and handling relationships.______________________________________________________________________________________MM 2/ 8
  3. 3. PCR0015 Critical Thinking Topic 3 i. Knowing our own emotions is crucial because without this knowledge, we cannot make intelligent choices such as whom to marry, which jobs to take, which car and house to buy, and so forth. ii. Managing our emotions is important because with the ability, we can counter negative moods such as melancholy or depression that can affect our academic, professional, or marital functioning. iii. Motivating ourselves is important because it enables us to work hard consistently and to remain enthusiastic and optimistic about the final outcome. iv. The abilities for recognizing emotions v. Handling relationships lead to fulfilling personal and professional relationships, and ultimately to personal happiness.Problem solving1. Problem solving refers to a series of thinking processes we use to reach a goal that is not readily attainable.2. There are three steps in problem solving: a) Identify the problem. b) Understanding and organizing the elements of the problem. c) Generating and evaluating alternative solutions.Ways to generate solutions / hypothesis to problems1. Trial and Error: A problem-solving strategy in which several solutions are attempted until one is found that works.2. Algorithm: A systematic problem-solving strategy that is guaranteed to produce a solution.3. Heuristics: A rule of thumb that allows one to make judgements that are quick but often in error.______________________________________________________________________________________MM 3/ 8
  4. 4. PCR0015 Critical Thinking Topic 34. Insight: A form of problem solving in which the solution seems to pop to mind all of a sudden.Barriers to problem solving1. Problem-Solving Set: A mental barrier to problem solving that occurs when people apply only methods that have worked in the past rather than trying innovative ones.2. Functional Fixedness: A barrier to problem solving that occurs when people are unable to recognize novel (new) uses for an object because they are so familiar with its common use.STEPHEN COVEY’S METHODHABIT #4:THINK WIN/WIN• Win/Win is a total philosophy of human interaction. It is one of the six paradigms of interaction. The six paradigms of interaction are: ~ Win/Win ~ Lose/Lose ~ Win/Lose ~ Win ~ Lose/Win ~ Win/Win or No DealWin/Win• “Win/Win is a frame of mind and heart that constantly seeks mutual benefit in all human interactions. It means that agreements or solutions are mutually beneficial, mutually satisfying.• “With a Win/Win solution, all parties feel good about the decision and feel committed to the action plan.”• “Win/win sees life as a cooperative, not competitive arena.”Win/Lose• “If I win, you lose.” Win/Lose sees life as a competitive arena.• “ Win/Lose people are prone to use position or power to get their way.”______________________________________________________________________________________MM 4/ 8
  5. 5. PCR0015 Critical Thinking Topic 3• A lot of people have been molded in the Win/Lose mentality since childhood, for instance, the treatment they received from parents often provides scripting toward Win/Lose, and the academic world basically says that you got an “A” because someone else got a “C”.Lose/Win• “I lose, you win.” “I’m a loser. I’ve always been a loser.” “I’m a peacemaker. I’ll do anything to keep peace.”• “Lose/Win is worse than Win/Lose because it has no standards – no demands, no expectations, no vision. People who think Lose/Win are usually quick to please or appease. They seek strength from popularity or acceptance. They have little courage to express their own feelings and convictions and are easily intimidated by the ego strength of others.”• Win/lose people love Lose/Win people because they can take advantage of them.• Lose/ Win people are constantly repressing their feelings that lead to deep disappointment and resentment. This affects the quality of their self-esteem and eventually the quality of their relationships with others.Lose/Lose• “When two Win/Lose people get together – that is, when two determined, stubborn, ego-invested individuals interact – the result will be Lose/Lose. Both will lose.”• “Lose/Lose is the philosophy of adversarial conflict, the philosophy of war."Win• “People with the Win mentality don’t necessarily want someone else to lose. What matters is that they get what they want.”• There is no sense of competition. “Win is probably the most common approach in everyday negotiation. A person with the Win mentality thinks in terms of securing his own ends – and leaving it to others to secure theirs.______________________________________________________________________________________MM 5/ 8
  6. 6. PCR0015 Critical Thinking Topic 3Win/Win or No Deal• “If people had not come up with a synergistic solution – one that was agreeable to both – they could have gone for an even higher expression of Win/Lose – Win/Win or No Deal.”• This means that if we cannot work for a Win/Win, then let’s agree that we won’t make a deal at all. No expectations have been created, no performance contracts established. “It would be better not to deal than to live with a decision that wasn’t right for us both. Then, maybe another time we might be able to work together.”• “This approach is most realistic at the beginning of a business relationship or enterprise. In a continuing business relationship, No Deal may not be appropriate which can create serious problems, especially for family businesses or businesses that are begun initially on the basis of friendship.”Which Option is best?• The answer is, “It depends.” In a game tournament (competitive/independent arena), Lose/Win is appropriate. In a company or situation where you need cooperation among people (cooperative/interdependent arena), Win/Win is appropriate. If you value a relationship and the issue isn’t really that important, you may want to go for Lose/Win in some circumstances to genuinely affirm the other person. There are circumstances where you want to Win, and you wouldn’t be highly concerned with the relationship of that win to others, such as when your child’s life is in danger, saving that life is supremely important.• Most situations, in fact, are part of interdependent reality, and Win/Win is the best alternatives. “In the long-run, if it isn’t a win for both of us, we both lose. That’s why Win/Win is the only real alternative in interdependent realities.”______________________________________________________________________________________MM 6/ 8