Government of Canada Student Ambassador Lessons Learned

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As my term as student ambassador for the DM University Champion (Ms. D. Meredith, Chief Human Resources Officer, TBS) comes to a close, I am humbled to share some of the lessons I learned and tips I …

As my term as student ambassador for the DM University Champion (Ms. D. Meredith, Chief Human Resources Officer, TBS) comes to a close, I am humbled to share some of the lessons I learned and tips I gathered. I hope this will help with all the in-coming student ambassadors, Queen's, Ottawa, Memorial U., and beyond, with their transitions into their new and exciting roles. XW

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  • 1. Best Practices Tips Lessons Learned As Federal Public Service Student Ambassador PRESENTED BY XIREN WANG, DM UNIVERSITY CHAMPION STUDENT AMBASSADOR FOR MS. DAPHNE MEREDITH, OCHRO, AT QUEEN’S UNIVERSITY, 2009-2011Thursday, 19 May 2011 1
  • 2. 1. KNOW YOUR MESSAGE BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 2
  • 3. 2.CONVERSATION BECOME PART OF THE BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 3
  • 4. 3. KNOW YOUR MARKET ✓Be social ✓Be observant ✓Immerse in the community ✓Notice the small things ✓UNDERSTAND a) the institutions you represent & b) the individuals you serve BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 4
  • 5. 4. TARGET YOUR MARKET BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 5
  • 6. 5. 6. BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 6
  • 7. 7 BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 7
  • 8. BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 8
  • 9. 8. MAINTAIN YOUR PRESENCE BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 9
  • 10. 1. EVOLVE & ADAPT TO YOUR MARKET LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 10
  • 11. 2. ALWAYS ASK FOR FEEDBACK ✓Client-focused (University, Federal Dept., Administration, Students) ✓Results oriented ✓Re-vamp game-plan as and when necessary ✓Be open to criticism and suggestions LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 11
  • 12. 3. RESULTS TAKES TIME ✓Be patient ✓Set performance indicators ✓Analyze performance; ask for critique & feedback ✓Set new goals LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 12
  • 13. LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY 4.Thursday, 19 May 2011 13
  • 14. 5.NEEDS FEED LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 14
  • 15. 6. ALWAYS OFFER A SOLUTION ✓Provide/find answers ✓Connect individuals when requested & where relevant ✓Remain at their disposition until the issue is resolved and clarity is achieved LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 15
  • 16. 7. KNOW THAT THINGS WILL GO WRONG LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 16
  • 17. 8. BE PREPARED; PLANS B-Z LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 17
  • 18. 9(11). HAVE HELP LINES LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 18
  • 19. INFO. SESSIONS & WORKSHOPS 1. SELECT ‘GOOD’ DATES 2. PROMOTE EARLY & EVERYWHERE 3. BUILD & ACTIVATE PIPELINES OF COMMUNICATIONS 4. HAVE A REHEARSALThursday, 19 May 2011 19
  • 20. 5. GREET STUDENTS AS THEY COME IN 6. DON’T SPEAK TO THEM, ENGAGE THEM 7. BE INTERESTED & INTERESTING 8. BE AVAILABLE AFTERWARDS 9. THANK YOUR HOSTS INFO. SESSIONS & WORKSHOPS| SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 20
  • 21. 10. START (& END)WITH THEIR QUESTIONS INFO. SESSIONS & WORKSHOPS | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 21
  • 22. * BE CREATIVE; JUMP OUTSIDE OF YOUR BOWL A FEW LAST TIPS | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 22
  • 23. * DETERMINES ATTITUDE SUCCESS A FEW LAST TIPS | SHARED BY XIREN WANG, QUEEN’S UNIVERSITYThursday, 19 May 2011 23
  • 24. SHARED BY XIREN WANG, DM UNIVERSITY CHAMPION STUDENT AMBASSADOR FOR MS. DAPHNE MEREDITH, OCHRO, AT QUEEN’S UNIVERSITY, 2009-2011 FOR PWGSC’S STUDENT AMBASSADOR ORIENTATION WEEK, MAY 2011Thursday, 19 May 2011 24