Whats Acceptable?Understanding opinions, attitudes, and behaviors of situated technology use  INF 232                 3/12...
Welcome       William Lawrence     Benjamin (Kal) McDowd       Xin (Jason) Wang     Feedback is Welcome!
Has this ever happened to you?
Have you ever seen this?
Outline● Project evolution● Framing our study  ○ specific scenarios & examples  ○ research questions● Study methodology  ○...
Outline● Data / thought analysis● Interview highlights● Thoughts on Siri● Thoughts on Kinect● Future work● Lessons learned
Project Beginnings● Original idea: "something" with Kinect  ○ Maybe interface related, or social interactions● Devices bey...
Possible Topics of Interest● Collaborative vs. Competitive games (social   component)● Voice communication in collaborativ...
Project Evolution● Use of technology:  ○ Driven by utility  ○ Related to activity going on in the space  ○ May be bounded ...
Framing our Study1. Physical vs social space   ● Is there any difference how people     perceive them?   ● How do they def...
Framing our Study3. Appropriateness   ● What is appropriateness   ● Whats not4. Perception of other people using technolog...
Methodology - RationaleSemi-structured interview technique●   Highly contextualized area(s) of interest●   Not sure what w...
Selection Criteria● Very open-ended● Didnt want to limit prematurely● People with high exposure to the settings /  environ...
Places / Settings of Interest 1.   Classroom - lecture environment 2.   Airport 3.   Coffee shop 4.   Church / religious b...
Place Dimensions● Small vs. large● Public vs. private● Focus of attention● Cooperation level● Visibility
Demographic / Background Data● Could become relevant, based on what we  find● Could help refine future groups of interest●...
Example Questions / Scenarios● "Bluetooth headset guy" at the coffee shop             Wired magazine, August 2009
Example Questions / Scenarios● iPads in Church                    rightreactions.blogspot.com
Study Mechanics● 2 "pilot test interviews"● Refinements to interview questions &  approach● 4 additional interviews
Data Collection● Demographic data  ○ Age  ○ Gender  ○ Occupation● Background questionnaire  ○ Devices  ○ Places● Audio rec...
Background Questionnaire sample questions
Interview Highlights● Barista: Petes Coffee (SF Financial District)   ○ Business people tip well   ○ BlueTooth less annoyi...
Interview Highlights● Office worker: Toshiba● Privacy Concerns● "Tunnel vision"● Technology can create "social strain"● De...
Interview Highlights● Banker: U.S. Bank● Doesnt have a smartphone - but soon!   ○ iPhone: "its replaced most of the electr...
Interview Highlights1. How participants differentiate places● "Libraries are supposed to be more quiet,   while coffee sho...
Interview Highlights2. Self and others● "I wont let myself play games in the library,   but I dont care if others are play...
Interview Highlights3. Perceived privacy● "In the library, I like the place where you   know others are there, but you can...
Thoughts on Siri
Thoughts on Siri
Thoughts on Siri● Only used when not accompanied● Experience is severely limited by  functionality● Helpful when cant look...
Thoughts on Kinect ● Why we wanted to study the Kinect   ○ Offers new interaction styles with devices   ○ Brings the virtu...
Kinect Caveat● One interviewee did have interesting ideas  about future applications of Kinect  technology  ○ Artificial c...
Initial Analysis● Brainstorming  ○ Initial analysis based on our own understanding  ○ Comparison of interview notes and id...
Future Work● Analyze Data  ○ Collect all similarities and attempt to rationalize them    in a meaningful way  ○ Brainstorm...
Lessons learned● Designing the study is HARD!● So many good & interesting ideas● Difficult to narrow down what is one "uni...
Lessons learned● Transcribing audio / video recordings is time-  consuming● Knowing what to code for is challenging● Conso...
Thank You
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What's Appropriate - Research in HCI

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What's Appropriate - Research in HCI

  1. 1. Whats Acceptable?Understanding opinions, attitudes, and behaviors of situated technology use INF 232 3/12/2012
  2. 2. Welcome William Lawrence Benjamin (Kal) McDowd Xin (Jason) Wang Feedback is Welcome!
  3. 3. Has this ever happened to you?
  4. 4. Have you ever seen this?
  5. 5. Outline● Project evolution● Framing our study ○ specific scenarios & examples ○ research questions● Study methodology ○ rationale - how did we make design decisions● Mechanics ○ what we did & how we did it
  6. 6. Outline● Data / thought analysis● Interview highlights● Thoughts on Siri● Thoughts on Kinect● Future work● Lessons learned
  7. 7. Project Beginnings● Original idea: "something" with Kinect ○ Maybe interface related, or social interactions● Devices beyond the Kinect: iPhone 4S (Siri)● How people choose between one of several interaction modes ○ Do I talk to my phone? Use the touchscreen? ○ Do I wave at my Xbox? Shout at it? Use a controller?
  8. 8. Possible Topics of Interest● Collaborative vs. Competitive games (social component)● Voice communication in collaborative games● Activity-driven games & activity coordination● Engaging & encouraging long-term involvement● What is unique about the Kinect? (hands-free, no- controller... what are the implications of this?)
  9. 9. Project Evolution● Use of technology: ○ Driven by utility ○ Related to activity going on in the space ○ May be bounded by physical space● Contradictions ○ Based on role ○ Based on activity ○ Based on perceptions
  10. 10. Framing our Study1. Physical vs social space ● Is there any difference how people perceive them? ● How do they define?2. Choice of devices ● Screen size, keyboard/touch screen, gestures, dictation, etc ● goals ● embodiment
  11. 11. Framing our Study3. Appropriateness ● What is appropriateness ● Whats not4. Perception of other people using technology ● What is appropriate ● Any difference of rules for self and others?
  12. 12. Methodology - RationaleSemi-structured interview technique● Highly contextualized area(s) of interest● Not sure what we will find out● Limited initial understanding● Multiple hypotheses● Elicit creative, open-ended responses
  13. 13. Selection Criteria● Very open-ended● Didnt want to limit prematurely● People with high exposure to the settings / environments of interest
  14. 14. Places / Settings of Interest 1. Classroom - lecture environment 2. Airport 3. Coffee shop 4. Church / religious building 5. Movie theater 6. Library
  15. 15. Place Dimensions● Small vs. large● Public vs. private● Focus of attention● Cooperation level● Visibility
  16. 16. Demographic / Background Data● Could become relevant, based on what we find● Could help refine future groups of interest● Specific device usage / familiarity● Will talk to users about w/e they have experience with● Ideal candidates familiar with a majority of settings / devices
  17. 17. Example Questions / Scenarios● "Bluetooth headset guy" at the coffee shop Wired magazine, August 2009
  18. 18. Example Questions / Scenarios● iPads in Church rightreactions.blogspot.com
  19. 19. Study Mechanics● 2 "pilot test interviews"● Refinements to interview questions & approach● 4 additional interviews
  20. 20. Data Collection● Demographic data ○ Age ○ Gender ○ Occupation● Background questionnaire ○ Devices ○ Places● Audio recordings of interviews● Hand-written notes by interviewers
  21. 21. Background Questionnaire sample questions
  22. 22. Interview Highlights● Barista: Petes Coffee (SF Financial District) ○ Business people tip well ○ BlueTooth less annoying for business ■ "BlueTooth people still pay attention to other things, its like they have evolved"● Cell phones at the concert (instead of cameras) ○ The lone iPad ○ Light and Sound Pollution: Movie theater vs Concert● Technology and God ○ The book, like the e-reader or the iPad, is technology
  23. 23. Interview Highlights● Office worker: Toshiba● Privacy Concerns● "Tunnel vision"● Technology can create "social strain"● Devices are too portable - you cant get away from them!
  24. 24. Interview Highlights● Banker: U.S. Bank● Doesnt have a smartphone - but soon! ○ iPhone: "its replaced most of the electronics that you need"● Doesnt like the phone - but with video calls, you cant "blame the technology"● Generational differences● On Kinect: ○ pretty expensive for just one game you want to play ○ "I dont want to Just Dance"Bluetooth: Headphones: Coffee Shop Crew:
  25. 25. Interview Highlights1. How participants differentiate places● "Libraries are supposed to be more quiet, while coffee shop can be noisy"● "Coffee shop is casual, so series business are not appropriate, library is for studying, it would be awkward to play games, airport has no focus at all, so you can do whatever"● "In the airport, the first thing is to find a safe place, as I always have expensive belongings with me in the airport"
  26. 26. Interview Highlights2. Self and others● "I wont let myself play games in the library, but I dont care if others are playing"● "I wont make any video calls at the coffee shop, others can do, but I found myself always distracted by them"● "Its cool to read Bible on Kindle, I saw such cases and its totally fine, I have Kindle, but I wont do this"
  27. 27. Interview Highlights3. Perceived privacy● "In the library, I like the place where you know others are there, but you cant see them"● "Dont really care if its a corner in the airport, people come and people go, it doesnt make a difference"● "In a place where I am not familiar with, I will use less complicated apps"
  28. 28. Thoughts on Siri
  29. 29. Thoughts on Siri
  30. 30. Thoughts on Siri● Only used when not accompanied● Experience is severely limited by functionality● Helpful when cant look at the screen, or with sight impair
  31. 31. Thoughts on Kinect ● Why we wanted to study the Kinect ○ Offers new interaction styles with devices ○ Brings the virtual environment into the spacial ● Why it didnt really work ○ The Kinect is not widespread ○ It is used primarily in the home ● What this meant for our study ○ Interest in broader range of interaction ○ Spatial relation being key in Kinect ○ Kinect questions became hypothetical
  32. 32. Kinect Caveat● One interviewee did have interesting ideas about future applications of Kinect technology ○ Artificial creation of concise keyword structured language ○ Reduction of sense of touch ■ Reduced physical closeness with others ■ Desensitization to tactile stimulus ■ Disallow keyed movements in watched areas ○ Possible benefit of increased ability for disabled
  33. 33. Initial Analysis● Brainstorming ○ Initial analysis based on our own understanding ○ Comparison of interview notes and ideas● Interviews ○ Rough notes ○ Important ideas
  34. 34. Future Work● Analyze Data ○ Collect all similarities and attempt to rationalize them in a meaningful way ○ Brainstorm to evolve ideas further ○ Reconsider audiences to target in the future● Record Data ○ Create logs of our interesting findings to facilitate future work
  35. 35. Lessons learned● Designing the study is HARD!● So many good & interesting ideas● Difficult to narrow down what is one "unit" of focused, measurable work● Its tricky to help people summarize their opinions while not biasing them
  36. 36. Lessons learned● Transcribing audio / video recordings is time- consuming● Knowing what to code for is challenging● Consolidating ideas uncovered & deciding what to do next is hard
  37. 37. Thank You

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