RONALD THOMSON 1
613-843-7771  ron99.thomson@sympatico.ca
OBJECTIVE
Information technician, technical writing, desktop publishing, and documentation
PROFILE
Secret Clearance and Enhanced Reliability Security Clearance (PWGSC)
Team player, customer oriented with government experience in assisting the public.
Technically oriented individual with excellent research and analytical skills, able to communicate
complex concepts to a variety of audiences.
Experienced in Technical Writing and document management, recently completed a Technical
Writing Certificate with proficiency in Word, PowerPoint, Excel, FrameMaker and Photoshop.
Knowledge of Dreamweaver, Illustrator, RoboHelpHTML, XML.
WORK HISTORY
March – NAV CANADA, Ottawa, Ontario
November Documentation Technician
2008
Extensive use of Adobe Structured FrameMaker to migrate Word documents to an
electronic version, document conversions and template setup
Teamwork, self-directed learning, editing, research
April - May Fortinet Canada Inc., Ottawa, Ontario
2007 Technical Writer
Researched terminology, processes, and concepts in legacy documents and Internet
searches
Produced introductions and procedures for sections of new user guide to reduce calls
to customer service
Produced descriptions of features and menu items to assist new users in understanding
concepts and product capabilities
January Elections Canada, Ottawa, Ontario
2006 Remuneration Agent
Assisted the public on the telephone and in person; updated List of Electors, answered
questions / solved inquiries / verified identity and residency of Electors
Used large government database (Revise) to retrieve relevant information
1996-2005 Intermap Technologies Inc., Ottawa, Ontario
Senior 3D Radar Data Editor and Quality Control Technician
Streamlined production and increased efficiency by analyzing and testing work
procedures, tools, and techniques
Developed more effective training by assisting in preparation of work instructions and
process documentation
Reduced rework by performing quality control for consistent editing processes and
adherence to product specifications
Improved quality and edit times by monitoring and upgrading staff
1 of 2

RONALD THOMSON 2
613-843-7771  ron99.thomson@sympatico.ca
1981-1995 IMc Photographic Services Ltd
(Formerly McElhanney Mapping Ltd.), Ottawa, Ontario
Photo Lab Technician
Proficient in all aspects of cartographic photo lab procedures, processes and
equipment, job tracking and equipment maintenance,
EDUCATION
2006-2007 Algonquin College, Ottawa, Ontario
Technical Writer Certificate (Dean’s Honours List)
 Performed technical editing of engineering student reports
 Collaborated with colleague in planning, writing and testing sections of a user
manual for new Algonquin students
 Produced a user manual and prepared a tutorial for school projects
 Researched / wrote a proposal and a research paper for class
 Produced / presented PowerPoint presentations of proposal / research papers
 Developed web sites using Adobe Dreamweaver and RoboHelpHTML programs
 Prepared course content, handouts, presented lessons and exercises
1979-1981 Algonquin College, Ottawa, Ontario
Cartographic Technician 2 year Diploma
OTHER TRAINING
2008 NAV CANADA Training
 Structured FrameMaker 7.1 Authoring and Advanced modules
 Frame APS Administrator and Editorial modules (FrameMaker Add-on)
1996 Praxis Training Institute, Ottawa, Ontario
Computer Network Technologies Program
Continuing Education Courses
AutoCAD for Mapping, TCP/IP, Adobe Photoshop, Advanced Windows
References and Portfolio available
2 of 2