How to Maintain Your Sanity in
Times of Change
Presented by Xerox
Kevin Warren’s Critical Checkpoints to Consider
Throughout the Course of a Dynamic Shift
#1 Focus on the right things.
What customers want today is
different from what they wanted
75 years ago, and they will want
different things in the future.
Being in tune with the changing
needs and expectations of those
we serve is vital to corporate
success, and it requires the
discipline to stop, listen, and
#2 Make the change sustainable.
Initiating change is one thing, but
sustaining it is another. In fact,
according to McKinsey, only 30
percent of all change initiatives are
successful. So what does one do? Have
a vision. Make it relevant. Keep it
simple. Execute well.
#3 Communicate early and often.
Culture is the biggest make-or-break factor in the mix. You have to be
ready for the resistance – the people who’d rather have you wake them
when it’s over. The challenge is to help them focus on the opportunities
the change offers instead of what they think they may lose in the process.
It’s not quick, and it’s not easy, but it’s possible. Make the case for change
with a vision that grabs people.
#4 Remember, people are
your driving force.
Talent is the critical element to carrying
out the strategy and structure you’ve so
carefully carved out. Take a hard,
honest look at your resources and
determine who can make the journey,
then get the right people in the right
roles. Determine the thinking and skill
sets people are going to need, and
make plans to coach and teach those
“Change isn’t easy, but it’s not going anywhere accept the
challenge and become a change master who creates your
organization’s next great leaps” - Kevin Warren is president
of Xerox Strategic Growth Initiatives
For more valuable insights,
Presented by Xerox
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.