Social Business Applications Axel Schultze Xeesm.com/AxelS
The world has changed But what exactly changed? What are the implications for business? What does it mean for sales, marketing, product management, HR and all the other departments? How could companies like Zappos, WholeFoods, Cisco, JetBlue and many others thrive in a down economy while their competitors went near bankruptcy? Social media is not just yet another technology phenomenon it is the platform where the change of our society is built on.
The buying – selling disconnect today The way people explore, evaluate and decide on brands and products have changed – the way we do business requires some realignment
Doing Business 2010 Doing business with any company today is dominated by the ‘customer experience’ – which is created by all customer facing functions in an organization
What Xeesm stands for Xeesm provides social business applications that help you to professionally leverage places like LinkedIn, Facebook, Twitter, YouTube, SlideShare, PlanCast, Meetup… Business teams need new tools navigating all those destinations, events, activitiesIt is the new way of “visiting” clients Xeesm is a social business application platform helping business teams in all departments to build a better customer experience.
Business Benefits Xeesm provides tools that lets you reach more contacts faster and more easily. This translates to more efficiency. The tools help teams to focus and avoid distraction through the social chatter. Teams are more effective. Xeesm provides methods helping teams to be more socially engaged, creating a better customer experience and growing the business.
Product Overview Xeesm/Engage! Turns a static website into a social destination Lead generation system Xeesm/Flights! Social Relationship Manager For sales, marketing, product management… Xeesm/Edge! Social CRM People focused customer engagement system MyXeesm (free) A free tool to manage your social presence Social address book
Xeesm/Engage!™ From web 1.0 to socially engaging destination Building an advocates presence Introducing clients to prospects Engaging with clients through Flights! Owning the data!!!
Xeesm/Flights!™ Social Relationship Mgmt Tracking engagements Setting milestones Following a process Showing progress Seeing results Custom processes Fast connections Most efficient visits Universal Silo Buster
Xeesm/Edge!™ Social CRM Opportunities From entity focused CRM to people focused sCRM People based milestones Social selling process Forecast 2.0 From low touch to high reach sales model
Collaborative Engagement Xeesm practices what the company preaches Xeesm built a partner network with partners in north America, Latin America, Europe, Asia and Australia Highly skilled and well trained social media consultants help implement Xeesm solutions or just stand by if support is needed for those who implement it themselves While the product is very easy to use, partners provide three core services if needed: Product training Configuration and implementation support Consulting services
About Xeesm is a brand of Xeequa Corp. Xeequa is a social business application provider helping business teams to create a better customer experience for their market. Xeequa solutions are delivered as Internet based software service (SaaS), focusing on small medium enterprises. Xeequa has representation in the US, Europe, Asia and Australia. More info on http://xeesm.comhttp://xeeurl.com and http://xeequa.comor +1 (650) 384-0057. The privately held company is based in Palo Alto, California.