Mobile shopping trends and technologies - Part 1/2

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The surge in smartphone adoption and adjacent technologies is changing the way people use money, and that blurs the line between online and offline commerce. This session will frame some of the emerging technologies in mobile payment—NFC, QR codes, augmented reality—and how they are opening up new shopping experiences.

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  • Mobile shopping trends and technologies - Part 1/2

    1. 1. MOBILE Now MOBILE New MOBILE Next
    2. 2. MOBILE Now
    3. 3. Smartphone sales are surging 300 Thousands Smartphone unit sales over time 250 200 150 100 50 0 J- F M A M J J A S O N D J- F M A M J J A S O N D J- F M A M J J A S O N D J- 08 09 10 11 Smart Phones
    4. 4. Smartphone sales are surging 300 Thousands Smartphone unit sales over time 250 200 • iPhone 3GS launch • Broader Android availability • Holiday sales 150 100 50 0 J- F M A M J J A S O N D J- F M A M J J A S O N D J- F M A M J J A S O N D J- 08 09 10 11 Smart Phones
    5. 5. mCommerce growth > eCommerce
    6. 6. What’s driving mobile shopping? Are bored and looking to pass time 78% Want to check product reviews 72% See interesting item on Web 65% See interesting item in store 63% Got an email from retailer 63% Check out newest or latest products 60% In store and want to check product features 59% See interesting item in magazine 55% Need to purchase a gift 51% Alerted about sale or price change 51% Item available for limited time only 47% Trying to win online auction 46% When an item first goes on sale 43%
    7. 7. What’s driving mobile shopping? Are bored and looking to pass time 78% Want to check product reviews 72% See interesting item on Web 65% See interesting item in store 63% Got an email from retailer 63% Check out newest or latest products 60% In store and want to check product features 59% See interesting item in magazine 55% Need to purchase a gift 51% Alerted about sale or price change 51% Item available for limited time only 47% Trying to win online auction 46% When an item first goes on sale 43%
    8. 8. Connecting inspiration to action Are bored and looking to pass time 78% See interesting item on Web 65% See interesting item in store 63% See interesting item in magazine 55% Inspiration Action
    9. 9. Driving remote research Want to check product reviews 72% Check out newest or latest products 60% In store and want to check product features 59% Need to purchase a gift 51% Remote research
    10. 10. Reducing friction is paramount
    11. 11. Same goes with payments Payment Checkout Login Review Complete
    12. 12. This has been great for mobile retailers 70% +34% conversion with 20% PayPal
    13. 13. MOBILE New
    14. 14. Mobile enables latent user needs Inspiration Action Remote Research
    15. 15. Online & offline borders are blurring Remote Retail behaviors behaviors Mobile technology is blurring the lines
    16. 16. Augmented reality is one example
    17. 17. Pizza Express app is another
    18. 18. MOBILE Next
    19. 19. MOBILE Next

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