Xavient case study_wifi_home_networking_system

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The client made a move to penetrate the digital world by unleashing Wi-Fi (a residential service that provides customers a superior Wi-Fi experience) with unmatched Internet bandwidth up to 30 MBPS across all of one’s internet enable devices.
The client did not have an automated support for Wi-Fi router and just provided the modem with the provision to lease or buy a new Wi-Fi router. The client aimed to restore back the support forWi-Fi router and to bolster its stake in the internet market, ensuring that a specific and well-established protocol is followed.

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Xavient case study_wifi_home_networking_system

  1. 1. Ideas to Solutions A Xavient Case Study Wi-Fi Home Networking System for one of the largest cable operators and telecom providers in the United States. Company Background A US telecom company providing cable television, high-speed Internet, and telephone services to more than 6.8 million customers in 29 states. Business State & Challenge The client made a move to penetrate the digital world by unleashing Wi-Fi (a residential service that provides customers a superior Wi-Fi experience) with unmatched Internet bandwidth up to 30 MBPS across all of one’s internet enable devices. The client did not have an automated support for Wi-Fi router and just provided the modem with the provision to lease or buy a new Wi-Fi router. The client aimed to restore back the support for Wi-Fi router and to bolster its stake in the internet market, ensuring that a specific and well-established protocol is followed. Client had already purchased Cisco's PrimeHome ACS application (i.e. Auto Configuration Server -- an application process in a TR-069 compliant solution) used for querying and altering configuration data of network equipment deployed at customer premise. However there were major challenges with this application with some of the other challenges like:      Manually updating the ACS while creating a new customer, associating devices to an account, swapping the equipment, transferring the equipment or disconnecting an account from ACS. Customer experience was not great as manual intervention increase the turnaround time manifold. There were instances wherein a customer lost configuration information. At times customers were not getting support from customer care desk after having paid for the service. Call troubleshooting time was longer.
  2. 2. Ideas to Solutions A Xavient Case Study Xavient approach & solution: o Understanding and analyzing end-to-end functionality & requirements. o Xavient used multiple systems such as client’s proprietary system OSSAPI, CES, CSG, SIGMA etc. o Xavient analyzed all the relevant participations of the client’s proprietary systems such as OSSAPI, CES, CSG, SIGMA etc. to ensure the designing commensurate a solution appropriate to the client need. o Since the primary objective of this project was to update the Cisco provided already placed ACS server automatically, Xavient delved into the granular level of Cisco manuals to get to each level of detail of the nuances and issues of the ACS system. o Since there were disparate back-end systems and communication between them in an automatic and invisible manner encapsulating the system intricacies was the primary requirement. o Xavient chose the OSB +SOA approach for enhanced loose coupling, improved mediation and routing, reusability, increased business agility and change resilience. o Performance of the automated solution was critical to the client, so Xavient designed the solution such that the entry point will be OSB proxies as OSB is proven industry solution to handle more load and the mail business logic and complex orchestration was being carried out in Oracle SOA suite. o Technologies leveraged: Oracle SOA Suite, OSB, OWSM, Oracle Pl/SQL, Spring Framework, Jax-WS, Soap/Rest, Weblogic Domain Model Layout
  3. 3. Ideas to Solutions A Xavient Case Study Business Benefits The Wi-Fi solution provides support of wireless routers for residential HSD customers as a premium service using new network management tools that provide capabilities for viewing / changing / restoring device configuration data from devices supporting the TR-069 interface standard. The solution was based on the communication and sync among a multitude of various disparate back-end systems. It improved security and bolstered performance instantly including other benefits such as:       Increased call center efficiency by providing valuable information useful in shortening customer support calls. Avoid situations where a customer loses configuration information or cannot get support from client’s customer care after having paid for the service. There would be visibility or remote management capability which would be useful for troubleshooting. Simplified support model. Leverages existing in house expertise. Better customer experience. As Xavient has already demonstrated its potential in middleware based solutions and has a profound understanding of the telecommunications industry, their remarkable experience catered to the project’s success. Xavient had treaded the path of Oracle SOA and OSB. Also this project involved a Java and Spring based middleware gateway layer to communicate with the Rest based web-services of ACS. Xavient had a proven expertise in Java, so it wasn’t really a hard choice for the client to turn over the project to Xavient.
  4. 4. Ideas to Solutions A Xavient Case Study About Xavient    Headquartered in Simi Valley, CA, Xavient Information Systems (XIS) is a leading provider of global IT and engineering services and solutions. Since its inception in 2002, Xavient has grown to be a tier-one IT Professional Services and Solutions provider for telecommunication, broadcasting, manufacturing, retail, and healthcare companies. It is the preferred transformation partner across product and vendor evaluation; business process re-engineering; outsourcing and off-shoring; product implementation; custom solution development and IT professional services for several Fortune 1000 companies. Xavient leverages its proven expertise in Global Delivery Models with centers of excellence in Application Development, QA & Testing, Managed IT Infrastructure services and IT Application & Production environment. Our Locations Corporate Location CALIFORNIA GEORGIA COLORADO WASHINGTON 2125, Suite. B, Madera Rd Simi Valley, CA 93065 Main Line: 1.805.955.4111 Fax Line: 1.805.955.4144 2 Ravinia Drive Suite 500 Atlanta, GA 30346 Main Line: 1.678.801.9966 9800, Mount Pyramid Court Suite 400 Englewood, CO 80112 Main Line: 1.303.900.0700 800, Bellevue Way NE Suite 400 Bellevue, WA 98004 Main Line: 1.425.442.6629 NOIDA SRILANKA 54, NSEZ Phase -2, Noida Main Line: 91.120.4532000 Fax Line: 91.120.4240948 NO. 06, Josheph Lane Colombo 04,Sri Lanka Main Line: 0094.112593193 Fax Line: 0094.112593193 For further information please write to: info@xavient.com HERNDON 12801 World Gate Drive Suite 503 Herndon, VA 20170 CANADA 2 Robert Speck Parkway Suite 750, Mississauga ON L4Z 1H8 Main Line: 1.905.361.9816

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