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Testing billing migration - Case Study

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Billing Conversion between ICOMS systems to CSG ACP-V billing system. This Conversion supports most current interfaces used with ideo, HSD and Telephone services. This would improve the customer ...

Billing Conversion between ICOMS systems to CSG ACP-V billing system. This Conversion supports most current interfaces used with ideo, HSD and Telephone services. This would improve the customer experience, drive operating efficiencies and expense reduction by creating a standard billing environment..

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Testing billing migration - Case Study Document Transcript

  • 1. Xavient Information Systems Great Ideas … Simple Solutions Ideas to Solutions A Xavient Case Study Company Background A Telecom service provider in US, providing cable TV, High Speed Internet and Telephone services to its subscriber base across America. Client Requirements Billing Conversion between ICOMS systems to CSG ACP-V billing system. This Conversion supports most current interfaces used with ideo, HSD and Telephone services. This would improve the customer experience, drive operating efficiencies and expense reduction by creating a standard billing environment.. Xavient Solution The solution included skilled professionals to write test strategy, test planning and test case preparation while at the same time executing, monitoring and reporting. Xavient supported Functional testing, Data validation through enterprise data warehouse / Database, passer validation etc. Xavient automated the client system to improve accuracy in data comparison, which reduced both cycle time and cost along with setting up a Program Management office to improve coordination between the client and the Xavient team. Benefits  Consistent reporting queries for Finance, EDW, Care Testing Billing Migration Conversion  Operating Efficiencies:  Elimination of training for multiple billing systems  Speed to market of new product launches  Consistent presentation and messaging for Customer statements  Dependable interfaces with one point of entry  Warehousing streamlined  AHT improvements  Better communications to the field  First Call Resolution:
  • 2. Ideas to Solutions A Xavient Case Study  Headquartered in Simi Valley, CA, Xavient Information Systems (XIS) is a leading provider of global IT and engineering services and solutions. Since its inception in 2002, Xavient has grown to be a tier-one IT Professional Services and Solutions provider for telecommunication, broadcasting, manufacturing, retail, and healthcare companies.  It is the preferred transformation partner across product and vendor evaluation; business process re-engineering; outsourcing and off-shoring; product implementation; custom solution development and IT professional services for several Fortune 1000 companies.  Xavient leverages its proven expertise in Global Delivery Models with centers of excellence in Application Development, QA & Testing, Managed IT Infrastructure services and IT Application & Production environment. About Xavient Corporate Location CALIFORNIA 2125, Suite. B, Madera Rd Simi Valley, CA 93065 Main Line: 1.805.955.4111 Fax Line: 1.805.955.4144 Our Locations GEORGIA 2 Ravinia Drive Suite 500 Atlanta, GA 30346 Main Line: 1.678.801.9966 COLORADO 9800, Mount Pyramid Court Suite 400 Englewood, CO 80112 Main Line: 1.303.900.0700 WASHINGTON 800, Bellevue Way NE Suite 400 Bellevue, WA 98004 Main Line: 1.425.442.6629 NOIDA 54, NSEZ, Phase II Noida – 201305, U.P. (India) Main Line: 91.120.4743000, 91.120.4532000 Fax No: 91.120.4240948 CANADA 2 Robert Speck Parkway Suite 750, Mississauga ON L4Z 1H8 Phone: 1.905.361.9816 For further information please write to : info@xavient.com