Build Trust
Advertise Honestly
Tell the Truth

Be Transparent
Honor Promises

Be Responsive
Safeguard Customers’ Privacy

...
Message from Pam King
President/CEO
Since the inception of BBB 101 years ago and of our local
BBB in 1983, our goal has al...
Message from Ty Notestine
Chair, BBB Board of Directors
Owner/Partner, Thomas and Tyler LLC
It has been an honor to serve ...
Better Business Bureau Serving
Northern Colorado and Wyoming
Mission: To be the leader in advancing marketplace trust.
Vis...
BBB Boards of Advisors (continued)
GARFIELD/PITKIN COUNTIES AND BASALT
Bryan Avery - Co-Owner, Glenwood Insurance Agency
M...
BBB Boards of Advisors (continued)
WY - ALBANY COUNTY
Michele Bolkovatz - Marketing Manager, Warren Federal Credit Union
G...
BBB Standards for Trust
BUILD TRUST

Establish and maintain a positive track record in the marketplace.

ADVERTISE HONESTL...
Arbitration
Hearings
This Year: 14
Last Year: 18

Investigations
This Year: 69
Last Year: 56

Ad Review
Cases
This Year: 1...
Better Business Bureau
Serving Northern Colorado
and Wyoming Foundation

2012-2013

FINANCIALS
INCOME:

$150,976

ACCOMPLI...
“What I learned
from the Torch Award Project?”

BBB TORCH AWARDS FOR ETHICS:
Honored seven businesses as winners of the
BB...
BBB Foundation Donors and Sponsors
Thank you to the many BBB Accredited Businesses, foundations and individuals
who donate...
Ehrlich Toyota/Scion
Ehrlich Volkswagen
Enck Resources
Etcetera Office Services
Ethical Dynamics LLC
Evergreen Home Health...
Reigles Mechanical LLC
Remax Town & Country
Resthaven Funeral Home &
Memory Gardens
Rifle Appliance
Rifle Insurance Agency...
Annual Report
2012-2013

BBB Serving Northern Colorado & Wyoming
8020 S. County Road 5, Ste. 100 - Fort Collins, CO 80528
...
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BBB 2013 Annual Report

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BBB 2013 Annual Report

  1. 1. Build Trust Advertise Honestly Tell the Truth Be Transparent Honor Promises Be Responsive Safeguard Customers’ Privacy Embody Integrity Annual Report 2012-2013 Better Business Bureau Serving Northern Colorado and Wyoming & Better Business Bureau Serving Northern Colorado and Wyoming Foundation BBB Annual Report 2012-2013 1
  2. 2. Message from Pam King President/CEO Since the inception of BBB 101 years ago and of our local BBB in 1983, our goal has always been to help people find and recommend businesses, brands and charities they trust. Over the years, and especially now with more than 30 million businesses operating in the United States and Canada, many people are overwhelmed with choices and often unsure about where to find reliable, unbiased information. BBB is that source. We help people identify reliable businesses by holding them to a stringent set of ethical standards. We also provide timely consumer tips and information, offer help with complaint resolution between businesses and consumers, and review local charities to help donors make smart choices. As a result, thousands of consumers and businesses are building solid relationships based on trust. To maximize our efforts, later this year the BBB Foundation will become the BBB Institute for Marketplace Trust and home to the BBB Center for Character Ethics, BBB Center for Fraud Prevention and BBB Center for Nonprofit Excellence. We look forward to serving Northern Colorado and Wyoming this year and in years to come. Yours in building trust, Pam King, President/CEO 2 BBB Annual Report 2012-2013
  3. 3. Message from Ty Notestine Chair, BBB Board of Directors Owner/Partner, Thomas and Tyler LLC It has been an honor to serve as chair of the BBB Board of Directors and I look forward to another great year for our hardworking board and for Better Business Bureau. The importance of the organization is clear anytime we pick up a newspaper, turn on the evening news or surf any number of news websites and see stories about people, businesses and organizations doing things the wrong way. The list of ethics violators - from Lance Armstrong to Bernie Madoff – is, unfortunately, not short. That business ethics is now taught in our universities and discussed in our board rooms is a step in the right direction – and the right thing to do. If you want to ensure that your business – big or small or even sole proprietor – can be counted among ethical business, you need to have the following components in place. These happen to be the same standards against which businesses are measured for BBB Accreditation and which they agree to uphold. Build Trust Advertise Honestly Tell the Truth Be Transparent Honor Promises Be Responsive Safeguard Customers’ Privacy Embody Integrity Businesses throughout Northern Colorado and Wyoming are doing just this – and they’re enjoying great business as a result. Doing the right thing and doing it well is good for business. Regards, Ty Notestine, Board Chair BBB Annual Report 2012-2013 3
  4. 4. Better Business Bureau Serving Northern Colorado and Wyoming Mission: To be the leader in advancing marketplace trust. Vision: A marketplace where buyers and sellers can trust each other. BBB Board of Directors Chair - Ty Notestine, Owner/Partner, Thomas & Tyler LLC Bonnie Dean, President, Bonnie Dean Associates Connie Dohn, Vice President, Dohn Construction Inc. Jeff Nuttall, Publisher, Northern Colorado Business Report Inc. Corkie Odell, Culture Maven, Odell Brewing Company Inc. Mona Pearl, EVP/COO, Align Rich Pearson, Regional President, Guaranty Bank and Trust Company Rayno Seaser, Founder, The Egg & I Restaurants Charlie Tomlinson, Business Director, Pinnacol Assurance Kevin Unger, President/CEO, Poudre Valley Hospital Zachary Wilson, President, The Wilson Law Firm Sue Wood, President, B. Sue Wood and Associates PC BBB Foundation Board of Advisors Chair - Sue Wood, President, B. Sue Wood and Associates PC Bonnie Dean, President, Bonnie Dean Associates Dr. James Francis, Director, Colorado State University College for Professional Development & Business Research, College of Business Stephen Laine, Founder, MKO Financial Dr. Michael Martin, Daniels Professor of Ethics, University of Northern Colorado Monfort College of Business Dr. Richard McGinity, Chair of Business Ethics, University of Wyoming College of Business Kellsie Neinhuser, Student, University of Wyoming College of Law Charlie Tomlinson, Business Director, Pinnacol Assurance Zachary Wilson, President, The Wilson Law Firm Diane Zile, Chief People Officer, OtterBox BBB Boards of Advisors EAGLE COUNTY Mike Campbell - Agent, Alpine Insurance Agency Inc. Patrick Campbell - President, Campbell Construction Inc. Anita Denboske - Owner, Active Communications Matt Ivy - General Manager, Vail Racquet Club Townhomes & Condominiums Jeff Kovacik - Owner, Eagle Valley Construction and Cabinets Ted Leach - Managing partner, Vail Valley Custom Builders James McGalliard - Partner, Alpine Insurance Agency Inc. Raj Manickam - CEO, SteamMaster Restoration and Cleaning LLC Lyon Steadman - CEO, The Steadman Clinic David Walford - President, Splendido at the Chateau 4 BBB Annual Report 2012-2013 Number of Accredited Businesses: 3,562 Number of BBB Business Reviews: 14,207
  5. 5. BBB Boards of Advisors (continued) GARFIELD/PITKIN COUNTIES AND BASALT Bryan Avery - Co-Owner, Glenwood Insurance Agency Mike Cassetty - Director of Risk Management, Total Merchant Services Ham Dubois - President, Innermountain Distributing Company Scott Eden - Vice President, Intermountain Waste & Recycling Dean Filiss - President, Divide Creek Builders Inc. Rona Fischer - Owner, Carbondale Insurance Service Inc. Donald Gerbaz - Vice President, Berthod Motors Jeff Johnson - Owner, Johnson Carter Architects PC Lynn Kirchner - Owner/Managing Broker, Amore Realty Roger Moyer - Owner, Aspen Painting Inc. Kelly Thompson - General Manager, Thompson Computer Services Jill Westerlind - Co-Owner, Jill’s Carpets LOGAN COUNTY Machelle Grossart - Owner, Northeast Plains Home Health Care Kathy Littler - Owner, Colorado Popcorn Company Travis McConnell - PFS Insurance Group LLC Harold Schmale - Owner, Schmale Realty Rene Selvidge - Owner, Area Wide Realty Julie Tonsing - Publisher, The Fort Morgan Times MORGAN COUNTY David Callahan - Community Development Director, City of Fort Morgan Deb Forstedt - Owner, Fort Morgan Furniture LTD Gayle Green - President, Western Cleanup Corp. Joe Marx - President, Health Insurance Advisors of CO Inc. Bob Phillips - President, Ingmire-Phillips Insurance Karen Smith - BSA Officer, Fort Morgan State Bank Cassandra Wilson - Executive Director, Morgan County Economic Dev. Corp. SUMMIT COUNTY TOTAL INQUIRIES THIS YEAR Paul Connelly - Owner, The Mountains USA LLC Jeff Cospolich - Vice President, Great Western Lodging Kendra Driemeyer - Owner, Wildcat Web Designs Kevin Kahle - Member, Rebel Sports Michele Knight - Owner, Knight Accounting and Technology Judi LaPoint - Owner, North Star Online Marketing Linda Miller - President, Aspen Grove Kitchen & Bath Inc. (April 1, 2012, through March 31, 2013): 861,964 ROUTT/MOFFAT COUNTIES Debbie Aragon - Owner, Ms. Deborah Aragon, State Farm Insurance Agent Karen Beauvais - President, Coldwell Banker Silver Oak Darrell Camilletti - President, Mountain West Insurance & Financial Services LLC Scott Cook - Vice President, Cook Chevrolet-Jeep-Subaru Julie Hagenbuch - CFE, JK Wall Designers Ltd. Chris Haight - President, Kitchen Perfection Inc. Todd Hayes - Vice President, Brown & Brown Insurance Paxton Jones - General Manager, Alpine Insurance Agency Inc. Christina Oxley - Executive Director, Craig Chamber of Commerce Randy Rudasics - Manager, Yampa Valley Entrepreneurship Center Kate Shively - Secretary/Treasurer, Shively Construction PJ Wharton - President/CEO, Yampa Valley Bank LAST YEAR (April 1, 2011, through March 31, 2012): 624,625 BBB Annual Report 2012-2013 5
  6. 6. BBB Boards of Advisors (continued) WY - ALBANY COUNTY Michele Bolkovatz - Marketing Manager, Warren Federal Credit Union Gordon Crow - President, Laramie Area Chamber of Commerce Greg McCarty - President, McCarty Honda, Nissan, Isuzu & Kia Scott Tafel - President, FALCON Technology Systems Ltd. Guy Warpness - President, WyoTech WY - NATRONA COUNTY Jeff Buckallew - President, Team Networks Dawn Clair - Secretary, Modern Electric Jason DeWitt - Account Executive, Townsquare Media of Casper John Griffith - Operations Manager, Groathouse Construction Kendall Kroeker - General Manager, Casper Mountain Motorsports Vickie Nelson - CEO, River-Rail Community FCU Ron Parmely - General Manager, Overhead Door Co. of Casper Inc. Deanna Pickering - Shareholder, Grooms and Harkins PC Barb Redder - WY Production Center Manager, 1st American Title Co. Clint Rodeman - Regional VP, Bresnan Communication Rich Hepner - Owner, Hepner Allstate Agency Inc. Most Inquired-About Industries RANK Type of BUSINESS CATEGORY Inquiries THIS RANK year Type of BUSINESS CATEGORY Inquiries LAST year 1 29,260 1 Remodelers 23,960 2 Auto Repair Services 27,342 2 Roofers 23,731 3 General Contractors 26,031 3 Auto Repair Services 22,954 4 Heating Contractors 22,313 4 General Contractors 19,105 5 Roofers 22,086 5 Heating Contractors 16,986 6 Kitchen & Bath Remodelers 16,999 6 Gutter & Downspouts Suppliers 14,520 7 Plumbers 15,898 7 Kitchen & Bath Remodelers 13,277 8 Home Improvements 14,899 8 Home Improvements 12,598 9 Air Conditioning Companies 14,889 9 Business Vocational Schools 12,146 10 6 Remodelers Heating & Air Conditioning Suppliers 14,889 10 Air Conditioning Companies 11,692 BBB Annual Report 2012-2013
  7. 7. BBB Standards for Trust BUILD TRUST Establish and maintain a positive track record in the marketplace. ADVERTISE HONESTLY Adhere to established standards of advertising and selling. TELL THE TRUTH Honestly represent products and services, including clear and adequate disclosures of all material terms. BE TRANSPARENT Openly identify the nature, location and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy. HONOR PROMISES Abide by all written agreements and verbal representations. BE RESPONSIVE Address marketplace disputes quickly, professionally and in good faith. SAFEGUARD PRIVACY Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information. EMBODY INTEGRITY Approach all business dealings, marketplace transactions and commitments with integrity. Most Complained-About Industries RANK Type of BUSINESS CATEGORY Complaints THIS RANK year Complaints Type of BUSINESS CATEGORY LAST year 1 Car Dealerships 112 1 Car Dealerships 105 2 Manufacturers & Producers 59 2 Auto Repair Services 77 3 Property Management Companies 55 3 Credit Card Processing Companies 67 4 Auto Repair Services 53 4 Internet Service Providers 45 5 Credit Card Procesing Companies 51 5 Roofers 42 6 Roofers 49 6 Property Management Companies 40 7 Hotels 47 7 Hotels 39 8 Online Shopping Sites 47 8 Internet Marketers 35 9 Internet Service Providers 35 9 Plumbers 29 10 Internet Marketers 32 10 Used Car Dealerships 28 TOTAL COMPLAINTS THIS YEAR: 3,059 LAST YEAR: 2,952 BBB Annual Report 2012-2013 7
  8. 8. Arbitration Hearings This Year: 14 Last Year: 18 Investigations This Year: 69 Last Year: 56 Ad Review Cases This Year: 104 Last Year: 89 Advertising Review BBB regularly monitors local advertising to foster truth and transparency in advertising claims. The self-regulatory review process seeks advertiser compliance in order to increase public trust in the credibility of advertising and to maintain a level playing field for settling disputes among competing advertisers. Logo Violation Cases To protect BBB’s 100-year-old brand, challenges are also made against companies misusing the BBB Accredited Business seal, an internationally recognized symbol of trust. THIS YEAR: 104 LAST YEAR: 89 Online and In the Media WEBSITE VISITS THIS YEAR: LAST YEAR: 599,272 MEDIA 510,707 # SENT PRESS RELEASES 52 11 35 INTERVIEW REQUESTS N/A OTHER EARNED MEDIA N/A STAFF-WRITTEN COLUMNS 90 188 CONSUMER COLUMNS BUSINESS COLUMNS TOTAL 8 BBB Annual Report 2012-2013 RESULTING STORIES 26 9 77 11 29 90 242
  9. 9. Better Business Bureau Serving Northern Colorado and Wyoming Foundation 2012-2013 FINANCIALS INCOME: $150,976 ACCOMPLISHMENTS Impacted more than 4,300 people via outreach efforts EXPENSES: $129,371 • PROGRAM Businesses/ Nonprofits Consumers Students 1,823 1,284 578 Honored seven $85,807 Military Service Members • GENERAL AND ADMINISTRATIVE $43,564 619 NET ASSETS: businesses $151,953 as winners of the BBB Torch Awards for Ethics. Celebrated BBB’s 100 years of advancing trust in the marketplace . Programs and Services BBB ConsumerBrief: Monthly newsletter sent to 1,300 subscribers with content featuring consumer tips and information along with scam alerts. Trust.” Additionally, companies from Northern Colorado and Wyoming in attendance that have been in business for 100 or more years were recognized. BBB MILITARY LINE: Present at First Term Airman trainings and monthly information fairs for transferred airmen at F.E. Warren Air Force Base. These efforts help to improve the financial health and knowledge of military consumers and fulfill the BBB Military Line mission: financial readiness = mission readiness. BBB/FRONT RANGE COMMUNITY COLLEGE FLORAL DESIGN SCHOLARSHIP: A $1,000 scholarship was awarded to a student who submitted an award-winning floral design for the BBB Torch Awards gala along with an event business plan and a written reflection on ethical decision-making. BBB CENTENNIAL CELEBRATION: In partnership with the Daniels Fund Ethics Initiative at Colorado State University’s College of Business, BBB celebrated 100 years of advancing trust in the marketplace. The commemorative luncheon featured keynote speaker Stephen M. R. Covey, best-selling author of “Smart Trust” and “The Speed of BBB SMART INVESTING & CONSUMER SEMINARS: BBB Foundation conducted a variety of consumer protection and fraud prevention seminars on topics such as identity theft, safe online shopping, and information on the latest scams affecting the communities in which we serve. BBB Annual Report 2012-2013 9
  10. 10. “What I learned from the Torch Award Project?” BBB TORCH AWARDS FOR ETHICS: Honored seven businesses as winners of the BBB Torch Awards for Ethics at the 14th-annual ceremony. Businesses nominated for the BBB Torch Awards for Ethics work with students from the colleges of business at Colorado State University, University of Northern Colorado and the University of Wyoming. Students prepare award entries on behalf of each nominee, evaluating the ways in which the business promotes the six TRUST! principles of EthicalEnterprising. These principles are based on the premise that an organization’s leaders are the caretakers of the culture. Students are asked about the program’s impact on them individually; the charted results are above with a majority of students acknowledging leadership responsibility for building a culture and being a caretaker of TRUST! within an organization; and other students appreciating the opportunity for realworld application of ethics provided by the Torch Awards project. BBB/ROTARY ETHICS SCHOLARSHIP: A $5,000 scholarship was awarded to a collegebound high school student who submitted an essay reflecting upon how the Rotary 4-Way Test is demonstrated in his/her life. 10 BBB Annual Report 2012-2013 ETHICS PANEL PRESENTATIONS: BBB Foundation presented a panel discussion about real-world ethics to graduate students as part of A Matter of Trust: Business Ethics for Contemporary Leaders, a two-day Daniels Fund Ethics Initiative Leadership Symposium on Business Ethics at Colorado State University College of Business. BBB Foundation presented a panel discussion to undergraduate students about real-world ethics as part of University of Northern Colorado’s Monfort College of Business sixth-annual Ethics Day event. IN PURSUIT OF ETHICS: This simulation creates in-depth discussions of ethical issues in 8th grade through college freshmen classrooms. It uses complex real-life dilemmas displayed in an entertaining way. The audience makes the decisions and selects the direction of the program. Correct and incorrect answers all have consequences and aren’t always predictable.
  11. 11. BBB Foundation Donors and Sponsors Thank you to the many BBB Accredited Businesses, foundations and individuals who donated to the BBB Foundation this year. 17th & Central Executive Suites 420 Life Insurance A & M Electric LLC A Bruce Johnson & Associates Ltd. A C P E Federal Credit Union A-1 Roof Inspections LLC ABA Refrigeration & Appliance Service Inc. ABC Concrete Co Inc. Advanced Media Services Inc. Affordable Roofing Inc. Air Comfort Inc. Air X-Treme LLC All Purpose Rental All Set Restoration Co. Inc. All Tech Automotive Alliance Electric LLC Allie Ooop Studio Alpine Laser Clinic LLC Alpine Lumber Co. - Granby Alpine Meadows Management Co. Alpine Ventures American Elder Advocates LLC American Legacy Firearms Inc. Americule Inc. Andersen’s Sales & Salvage Inc. Aneka Interiors Inc. Apple Tree Mobile Home Community Arbor Solutions LLC Armstrong Service Center Arrowhead Service LLC Aspen Caterers and Party Rentals Inc. Aspen Grove Kitchen & Bath Inc. Aspen Hi-Tech Aspen Mobile Mechanic LLC Aspen Tree Service Inc. Ast & McFerin Plumbing & Heating Inc. Audrea Butler Auto Collision Experts B & G Equipment Inc. B & M Roofing of Colorado Inc. Bail America Bailey’s Garage Doors & More Inc. Bailly’s Plumbing & Heating Inc. Beltone Hearing Aid Center Betti Seay Big Boy Manufacturing LLC Big Horn Building Systems LLC Bighorn Biomedical Services Inc. Bittersweet Liquors Blueline Electric Bonnie Dean Associates Booco’s Contract Services Inc. Bravo Fine Catering Bridgestone Bandag Tire Solutions Brilliant Brush Painting LLC Brinker’s Flooring Design Center Inc. Broadmoor Heights Car Care Center Brown & Brown of Colorado Brown Builders Brush Creek Landscaping Buffalo Computer Consulting LLC Burback’s Refrigeration Bustard’s Funeral Home & Crematory C & T Tire & Automotive CMS Mechanical Services Inc. Cal’s Trucking and Excavating Inc. Camille Wilson Can Do Multiple Sclerosis Carrie Rossman Carter Lake Enterprises Inc. (Colorado Buff Sandstone) Casper Auto Supply Inc. Castle Mountain Lodge LLC Castorena Marble & Granite LLC CDS Excavation LLC Chapel & Collins LLC Charlie Tomlinson Chet’s Carpet Cleaning Childers Tax & Accounting Service LLC CLC Landscape & Irrigation Clear Cut Construction LLC Cliff’s Crane & Equipment Repair Inc. Clure Brothers Furniture Coldwell Banker Catherine Rogers Coldwell Banker Silver Oak Ltd. College Credit Union of Greeley CollegeAmerica, Cheyenne Campus Collinwood Colorado Custom Paintworks LLC Colorado Embroidery Company Complete Construction Concrete Lift & Stabilization Inc. Consultants for Aging Families LLC Cook Chevrolet-Jeep-Subaru Cornerstone Construction & Excavating LLC Cougar Valley Painting & Home Repair Countryside Animal Hospital PC County Title Inc. Cromer Contracting Co Inc. Cross Roads Appliance Culligan Water Custom Home Innovations LLC D & G Cleaners Dairy Specialists LLC Damian Schlereth Danford Realty LLC David J Dunn CPA PC Days Inn of Silverthorne Dayton Transmission DBE Manufacturing and Supply LLC Delehoy Construction Inc. Delta Construction Inc. Diamond Roofing Doc Holliday’s Tavern Doc’s Auto Clinic Doormen Overhead LLC Double Barrel Oilfield Services LLC Double J Lamb Feeders Inc. Double J Meat Packing Inc. Dowden Plastering West Inc. E Graphix E R A Boardwalk Real Estate Eagle County Corvettes ECI Buildings & Components LLC Ehrlich Nissan Ehrlich Subaru Ehrlich Toyota East BBB Annual Report 2012-2013 11
  12. 12. Ehrlich Toyota/Scion Ehrlich Volkswagen Enck Resources Etcetera Office Services Ethical Dynamics LLC Evergreen Home Health Care Ewing-Leavitt Insurance Agency Inc. Exploration Signatures LLC Family Mortgage Co. Inc. Farmers Bank Finish Line Auto Sales FINRA Foundation First Cheyenne Federal Credit Union First Choice Builders LLC First Main Street Insurance LLC First National Bank Fisher Lawn & Landscaping Inc. Flow Rite LLC Services Forest Irons & Associates Inc. Frank’s Alignment & Complete Auto Repair Front Range Plastic & Reconstructive Surgery PC Full Service Garage Doors LLC G Michael’s Restoration G. J. Francis Gadbury Construction Inc. Garrett Hansen Plumbing Inc. Gerrard Construction Inc. Glanz Electrical Contracting Inc. Glass Doctor Golf Shop Fort Collins LLC Grandin Livestock Handling Systems Inc. Great Western Lodging LLC Groff Ag LLC Growling Bear Company Inc. H & H Excavation Inc. Hamilton Construction Inc. Harmony Surgery Center Harvest Farm Hawkstone Builders Heavy Duty Truck Repair Inc. Heiberg Consulting Inc. Helmer & McElyea LLC High Plains Engineering & Design LLC HighCraft Builders Inc. Highline Motors Holland Paving Inc. Home Instead Senior Care Home State Bank 12 BBB Annual Report 2012-2013 Honda of Greeley Horizon Turf Nursery Inc. Hotsy Equipment of Northern Colorado Inc. HSA for America Hytek Water Conditioning Independent Plumbing Solutions Inc. Ingmire-Phillips Insurance Inc. Innovative Painting Systems Inc. J Tab Mobile Homes & Lots J Vasquez Construction LLC Jason’s Welding & Oilfield Construction Jerome B Roselle PC John Elway Chrysler Jeep Dodge Ram Johnson Carter Architects PC Johnson Storage & Moving Company K & R Construction LLC Kennedy and Coe LLC King Buick GMC Kitchen & Company Excavators L & J Operating Inc. Laramie County Abstract & Title Co. Lew Broyles & Sons Leyba Painting Inc. Lidstone & Associates Inc. Lifetime Health & Fitness Limmer Roofing Living By Design LLC Lolly’s Hallmark Inc. Lotus Painting Loveland Roofing LLC Luanne Kadlub M D Appliance & Refrigeration M M Solutions Inc. Marry Me In Colorado Massage Envy Masters Roofing & Remodeling Masterworks Mechanical Inc. Mauldin Plumbing & Heating Maverick Flooring Inc. Maycroft Construction LLC MBR Excavation Inc. McWHINNEY Medical Center of the Rockies Medigap Advisors Melvin Dinner PC Meyer and Sons Electric Company Michael Bates & Associates LLP Midland Shoe Mildred Weidemann, Amway Independent Business Owner Morgan Federal Bank Mountain Valley Plumbing & Heating Inc. Mr D’s Ace Home Center Mr. & Mrs. Nicholas B. Luca NAPA Auto Parts NAPA Genuine Parts of Cheyenne Inc. Nar-cis-sus Networx Systems LLC New Energy Tech Co. Inc. New West Bank Newcastle Equipment Company Inc. North Colorado Medical Center Northern Lights Pet Crematory Northern Plains Anesthesia Associates PC Northrop Boiler Works LLC One Stop Construction & Landscapes OtterCares Foundation Overhead Door Company of Casper Inc. P M Customs Palomino Industries Inc. Pam King Parachute/Battlement Mesa Chamber of Commerce Parker Sheet Metal Inc. Personalized Portfolio Management PFC Payment Solutions LLC PFS Insurance Group LLC / Johnstown Pinnacle Consulting Group Inc. Pioneer Press of Greeley Inc. Poudre Valley Health System Foundation Poudre Valley Hospital Prairie Inn Motel Professional Aircraft Service LLC Professional Finance Company Inc. Quality Concrete & Landscaping LTD R & R Rest Stops - Casper R & R Rest Stops - Cheyenne R J Paddywacks Redco Construction Inc. Registered Agents of Wyoming LLC
  13. 13. Reigles Mechanical LLC Remax Town & Country Resthaven Funeral Home & Memory Gardens Rifle Appliance Rifle Insurance Agency Rig Transportation LLC Rimrock Apartments Rising Star Tumbling & Dance Studio Inc. Riverbend Veterinary Hospital River-Rail Community FCU Roadside Gallery & Printing Roaring Fork Business Resource Center Roaring Fork Furniture Inc. Roaring Fork Glass Inc. Robertson Transportation Inc. Rock Solid Landscapes Inc. Rocky Mountain Chocolate Factory Rocky Mountain Dental Care Rocky Mountain Low Voltage Inc. Rolling Tattoo Roof Check Inc. Ross Bail Bonds Roto Rooter RTC Restoration & Renovation S T Organics LLC Safe Site Inc. Sailsbery Supply Company Inc. Savant Homes Inc. Sawyer Waterscaping LLP Schaefer Enterprises Schneider Paving LLC Security Storage LLC Sedgwick County Title Company Servpro of Greeley/Windsor Shanebrook Construction Sharp Services Inc. Shelley Glause Siek’s Surveying Service Silverthorne Auto Body SKV Limited Liability Corporation Smart Parts Auto Glass Warehouse LLC Snowy Range Snowmobile Tours SOLLCO Landscape Spradley Barr Ford Lincoln of Greeley Inc. Springs Downtown Bar and Grill Stair Meister Log Works Steamboat Architectural Associates PC Steamboat Flyfisher LLC Stephen Laine Stevenson Insurance Agency StoneCrest Management Inc. Summit Roofing Superior Debt Relief Services Inc. Susan McClain Susan McKay CPA LLC Sweetwater Cable Television Co Inc. T & E Marshall Enterprises Inc. TechSmart Solutions Inc. Terry Lake Mobile Home Park The Atmosphere Conservancy Inc. The Empire Company The Frickey Law Firm The Furnace Shop Inc. The Journey Financial Group The Medical Hypnosis & Counseling Center PC The Right Card The Roof Works LLC The Screamin Peach The Supply Cache The Wrench Third Sector Enterprises Inc. Thompson Valley Self Storage LLC Tiger Run Resort Inc. Timberline Condominiums Timberline Insurance Agency Inc. Tots on the Spot Inc. Town and Country Pharmacy Treeline Landscape Triple Crown Sports Inc. Tyke Pierce Construction Uinta Realty Inc. UNI Design and Associates LLC Union Telephone Company United Way of Larimer County Ute City Landworks Inc. Vail Racquet Club Townhomes & Condominiums Vail Valley Cares Inc. Vail Valley Oral & Maxillofacial Surgery and Dental Implant Center VDR Foreign Auto Repair Vern’s Self Storage Vision Revision Weld County Garage Body Shop Wells Fargo Bank Welzig Mechanical West Winds Western Comfort Systems Inc. Western Slope Laundry Co. Inc. Whisperin’ Waters Sprinkler & Landscape Whistling Elk Outdoors LLC Willow Park Construction LLC Window World Wolf Robotics LLC World by the Tail Inc Wray Plumbing & Heating Co. Wyoming Automotive Refinish Supply Inc. Wyoming Install Group WyomingRegisteredAgent.com Inc. Xanadu Med Spa Yancey’s Food Service Supplier Yoder Electrical Services Inc. EVENT SPONSORS Advanced Media Services Inc. BizzSpot Brown & Brown Insurance Caldera Event Group LLC Colorado Ethics in Business Alliance Colorado State University College of Business Dairy Specialists LLC Embassy Suites Loveland Flood & Peterson Guaranty Bank and Trust Company Information Technology Experts Inc. Lynxwiler Art & Design Northern Colorado Business Report OtterBox Pinnacol Assurance Professional Finance Company University of Colorado Health University of Northern Colorado Monfort College of Business University of Wyoming College of Business Wyoming Business Report BBB Annual Report 2012-2013 13
  14. 14. Annual Report 2012-2013 BBB Serving Northern Colorado & Wyoming 8020 S. County Road 5, Ste. 100 - Fort Collins, CO 80528 wynco.bbb.org - info@wynco.bbb.org 970.484.1348 - 800.564.0371

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