General Information Policy
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General Information Policy

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Policy and Orderng process

Policy and Orderng process

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  • 1. GENERAL INFORMATION AND POLICY WristbandsOnline CALL 1-800-947-7445 EMAIL [email_address]
  • 2. General WristbandsOnline.com specializes in custom tyvek, vinyl and plastic wristbands. WristbandsOnline.com strives to deliver the highest quality as well as exceptional service at the lowest prices in the market. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the custom silicone wristband industry .
  • 3. Ordering Process Payment Payment is due in full prior to commencement of production. Credit card authorization and address verification must be received prior to processing the order form, if orded via email/phone. We accept payments in the form of Visa, MasterCard, American Express, and COD. We will not accept any other forms of payment other than listed above. We are not responsible for delays in order processing due to declined credit cards. Florida residents will be charged Sales Tax according to the county.
  • 4. Confirmation
    • You will receive an order confirmation/Sales invoice via email shortly after an order is placed.
    • 5. For any corrections or concerns, simply ‘reply’ back to that email, so that we may promptly correct any information prior to processing the order.
    • 6. *If you do not receive the emailed confirmation, please email either your sales representative directly, or if your order was placed online, you may email us at wristbandsonline@gmail.com
    • SPAM FILTERS FIREWALLS
    • 7. Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.
    • 8. *We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you.
  • 9. Changing the Order For any corrections or changes that may be necessary on a “normal turnaround” order, please reply back to the sales confirmation email immediately. All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Failure to do so may result in incorrectly printed orders or delays in shipping. Once the order has left the sales department, we will be unable to change the order. Therefore note that we will not be held responsible for any changes requested after the 24hr period ****Note: NO CHANGES whatsoever will be accepted on 24hr or 3-Day Rush Orders****
  • 10. REPEAT ORDERS OR RE-ORDERS/ Rush Orders A repeat order (or “re-order”) can be placed online. If re-ordering via email/phone an additional $10 customer service fee will apply. Keep in mind that we might not have your art work on file and you may to email us the artwork. Rush orders should be place before 1pm (EST). The “estimated’ normal production time is 1-2 business* days after receipt of order, not including shipping. If you have a specific “in-hands” date, please ensure that you make notation on the shipping instructions. Wristbandsonline.com is the only company that makes same day custom jobs.
  • 11. Artwork Guidelines for submitting artwork
    • Please send your custom instructions to us immediately. You will be emailing it to the art department. please put the name and order number on the subject line. We will not accept any responsibility for delays in processing an order if we do not receive the artwork in a timely manner.
    • 12. We require “camera ready” high resolution artwork so as to meet production timelines. Although we clean up and retouch any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, camera-ready artwork, we will not be responsible for the resulting poor imprint quality. Note that the added work involved in cleaning up any artwork will also add to production time, which may eventually delay the order. We will not accept responsibility for the delayed production on an order when the imprint provided is of poor quality.
    • 13. Please submit CLEAN, BLACK AND WHITE LINE ART. Tones and screens need to be converted to solids. Broken lines, weak lines, or smeared art cannot be imprinted. WE CANNOT USE FAXED ARTWORK OR LOGOS COPIED FROM A WEB PAGE. If black and white line art is not supplied for logos and special designs, you may be billed for art charges.
  • 14. Proofing Proofing will add several days to your production timeline, therefore you will only receive an emailed “proof” upon request with an additional $10 fee. The proof approval form must be signed and returned before production begins. Although every effort will be made to prevent errors, (grammar, spelling and layout) we will not be responsible for any errors on an order that was proofed and approved by the customer or customer's representative. These errors will be corrected at the customer's sole expense. Proofs are not intended to be ‘decision making tools’ for the customer. There will be no option to cancel an order simply because the proof is not working out. The longer you take to approve a proof – either because of changes that you request, or otherwise – the longer the delay in the production of your order. Therefore please do not place an order merely in order to obtain a proof, as the order will be binding, regardless of whether the proof is approved or not. When no proof is requested, please ensure that the artwork/logo that you are submitting is completely error free. *If an order has a specific “in hands” date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on these orders.
  • 15. Delivery We guarantee 24 hour shipping if placed before 1pm(EST) online, any order after that time frame the order may not be shipped that day. For Vinyl, Hologram custom print you must call and place the order via phone/email (with the additional customer service fee). Most ground order are delivered within 3-4 business days depending upon location.. If the order is being shipped via FedEx, USPS, then once the order is ready to ship out; you will receive an automated email with a “tracking number” from the carrier of choice. You must have a physical address as FedEx; UPS does not ship to P.O. Boxes. For orders shipping outside the U.S. - INCLUDING CANADA – local duties and/or taxes may be assessed upon delivery. These fees are not charged by WristbandsOnline.com during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes. Note that delivery dates outside of the U.S. are essentially “estimates”.
  • 16. Refund/Order cancelation
    • WristbandsOnline.com begins production on incoming orders almost immediately. Therefore, we will not accept any order cancellation requests 24hour after the order has been placed
    • 17. WristbandsOnline.com makes several attempts to contact the customer in the event no artwork/logo or correct credit card information is received, therefore we will not be responsible for the timeline of an order if we do not receive the artwork/logo.
    • If wristbands are not satifactory we will be happy to refund your monies, but shipping back and forth will not be refunded.