Our Social Times: Social Media Monitoring, Engagement and sCRM
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Our Social Times: Social Media Monitoring, Engagement and sCRM

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Luke Brynley-Jones, Founder & CEO, Our Social Times ...

Luke Brynley-Jones, Founder & CEO, Our Social Times

Social Media Monitoring, Engagement and sCRM

Luke is the Founder & CEO of Our Social Times, one of the UK's best known social media agencies, whose clients include The Telegraph Media Group, Orange Business Services, Blue Square and BAT. Having worked with global brands, celebrities, start-ups and SMEs, Luke writes about how social media is changing the world of business.

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    Our Social Times: Social Media Monitoring, Engagement and sCRM Our Social Times: Social Media Monitoring, Engagement and sCRM Presentation Transcript

    • Building relationships: Social Media Monitoring, Engagement and sCRM Luke Brynley-Jones
    • Customer feedback (in 24 hours) 250 200 150 100 50 0
    • Monitoring “owned” channels
    • Meeting customer expectations
    • Meeting customer expectations Approaching the end of the first day, this mass of negative tweets had reached an estimated 1.7 million people.
    • Sustaining customer relationships through social media (sCRM)
    • That’s all folks! Luke Brynley-Jones @lbrynleyjones luke@oursocialtimes.com