0
The top 10 usability mythsJohn Knight & Marie JefsioutineUser-LabBirmingham Institute of Art & DesignKnight & Jefsioutine,...
•Usability is top 10 lists    “What’s great about the web is that we      don’t yet know the rules” Dale Dougherty    “I’m...
•Usability is Jakob Nielsen    “Usability gurus are 99% bad” Paul Wigely    “there are extremists and I say that the      ...
•Usability is common sense    “While some of the book’s guidelines are      common sense others are banal” Martyn      Per...
•Usability is about stupid users    “stupid people skew results” Dale Dougherty    “Don’t Make Me Think exemplifies the   ...
•Usability limits innovation    “the usability movement on the web [almost]      censors original content” Valerie Casey  ...
•Usability is about download times    “speed must be the overriding design      criterion” Jakob Nielsen    “the web has b...
•Usability is dominating design    “Usability rules the web” Jakob Nielsen    “there’s a perception that usability gets in...
•Usability focuses on problems    “Usability is often about generating or      fighting Fear, Uncertainty, and Doubt”     ...
•Usability is a luxury    “The first things to get cut in the      development process are documentation,      testing and...
•Usability is a fad    “I think that usability was a hot issue, and it’s      fading because people are getting used to   ...
Upcoming SlideShare
Loading in...5
×

Top 10 Usability Myths

5,584

Published on

Based on an extensive literature review, just when usability was emerging as a business critical function, this presentation summarises research on common misconceptions of usability from 2002.

Published in: Design, Technology

Transcript of "Top 10 Usability Myths"

  1. 1. The top 10 usability mythsJohn Knight & Marie JefsioutineUser-LabBirmingham Institute of Art & DesignKnight & Jefsioutine, HCI and EUPA Conference 2002
  2. 2. •Usability is top 10 lists “What’s great about the web is that we don’t yet know the rules” Dale Dougherty “I’m really wary of creating standards that everyone needs to live by” Valerie CaseyKnight & Jefsioutine, HCI and EUPA Conference 2002
  3. 3. •Usability is Jakob Nielsen “Usability gurus are 99% bad” Paul Wigely “there are extremists and I say that the extremists’ time is over” Valerie CaseyKnight & Jefsioutine, HCI and EUPA Conference 2002
  4. 4. •Usability is common sense “While some of the book’s guidelines are common sense others are banal” Martyn Perks (of Homepage Usability) “Lack of research time and money in the design industry has made people hungry for simple solutions” Ann LightKnight & Jefsioutine, HCI and EUPA Conference 2002
  5. 5. •Usability is about stupid users “stupid people skew results” Dale Dougherty “Don’t Make Me Think exemplifies the diminished view of the user, … an impatient, harassed imbecile unable to cope with the slightest cognitive stress ” Ben EliotKnight & Jefsioutine, HCI and EUPA Conference 2002
  6. 6. •Usability limits innovation “the usability movement on the web [almost] censors original content” Valerie Casey “innovations can all too often be dismissed as contrary to agreed standards ” James WoudhuysenKnight & Jefsioutine, HCI and EUPA Conference 2002
  7. 7. •Usability is about download times “speed must be the overriding design criterion” Jakob Nielsen “the web has been so heavily criticised for download time…[it has] led to standardising the way Web pages are made” Valerie CaseyKnight & Jefsioutine, HCI and EUPA Conference 2002
  8. 8. •Usability is dominating design “Usability rules the web” Jakob Nielsen “there’s a perception that usability gets in the way of development. That is a perception that kills usability” John RhodesKnight & Jefsioutine, HCI and EUPA Conference 2002
  9. 9. •Usability focuses on problems “Usability is often about generating or fighting Fear, Uncertainty, and Doubt” John Rhodes “..at the expense of breakthroughs in content, concept or technology” Martyn PerksKnight & Jefsioutine, HCI and EUPA Conference 2002
  10. 10. •Usability is a luxury “The first things to get cut in the development process are documentation, testing and usability” John Rhodes “agencies.. with their .. usability department and fancy espresso machines all housed in swanky offices dripping in overheads “ Chris TomlinsonKnight & Jefsioutine, HCI and EUPA Conference 2002
  11. 11. •Usability is a fad “I think that usability was a hot issue, and it’s fading because people are getting used to computers “ Valerie Casey “Usability as we know it is dying. It is outdated, misunderstood, and it faces very serious challenges in web and software development circles.” John RhodesKnight & Jefsioutine, HCI and EUPA Conference 2002
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×