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John Knight           AALTO UNIVERSITY OF ARTS, DESIGN &                      ARCHITECTURE                                ...
ContentsApproachFoundationsGoals & key termsCases10 DirectionsExperience Design Framework v5Process
Approach  Before - incremental                                          After – iterative        Designer	                ...
Process Foundations                Hypotheses              Thesis            Validation       Synthesis    Cases, research...
Foundations - PracticeMobile-Museums
Foundations - ResearchEngagement - Experience – Design practicePandir, M and Knight, J. (2006). Homepage Aesthetics: The S...
Foundations - Design           Noon                          Midnight                     Dawn                     Search ...
Foundations - Cases      Studies (Ethnographic) – museums, mobile & retail        – context & discretionary “use”:      Mo...
Foundations – AccountsMeaning – Practice – Consumption- UX
Goals & Key Terms      How to map experience – practically!      How to design experience – effectively      How to frame ...
Foundational Directions      Design is:      1.  Distributed      Context is:      2.  More than situatedness      Experie...
Design is distributed      Account – Molotch – Where stuff comes from© John Knight, Aalto University 2012
Context is more than situation      Account – Shove – Design of everyday life© John Knight, Aalto University 2012
Experience is seamfull      Account – Höök – Seamfull/seamless experience© John Knight, Aalto University 2012
Experience is co-produced      Account – McCarthy & Wright© John Knight, Aalto University 2012
Experience is part of practice      Account – Shove – Design of everyday life© John Knight, Aalto University 2012
Experience is multifaceted      Account – McCarthy & Wright© John Knight, Aalto University 2012
Experience is temporal      Account – Kujala et al© John Knight, Aalto University 2012
Experience is open-ended      Account – McCarthy & Wright© John Knight, Aalto University 2012
Experience ebbs & flows      Account – Csikszentmihalyi	  © John Knight, Aalto University 2012
Experience is un/scripted      Account – Akrich© John Knight, Aalto University 2012
Foundations - Design Practice“Whiteboarding”                  Brainstorming                  Framing                  Idea...
Experience	  	                                                                                                            ...
Process Foundations                Hypotheses                 Thesis                Validation         Synthesis    Cases,...
John.Knight@Aalto.Fi                                   KIITOS!© John Knight, Aalto University 2012
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John Knight Engagement & Design

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First presentation on my Phd Studies at Aalto University of Arts, Design and Architecture. © John knight, 2012 - Do not reproduce without the authors permission. Citation - Knight, J. (2012). Experience Design Framework V5. Unpublished presentation at Winter School, Aalto University of Arts, Design and Architecture, Helsinki. Feb 13th to 16th.

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Transcript of "John Knight Engagement & Design"

  1. 1. John Knight AALTO UNIVERSITY OF ARTS, DESIGN & ARCHITECTURE RESEARCH SUPERVISOR – SARI KUJALA EXPERIENCE DESIGN FRAMEWORK V5. Winter School 16th February 2012© John Knight, Aalto University 2012
  2. 2. ContentsApproachFoundationsGoals & key termsCases10 DirectionsExperience Design Framework v5Process
  3. 3. Approach Before - incremental After – iterative Designer   Researcher   Designer   Researcher   Academic   Student   Academic   Student   Case Hypothesis Proof Reflection Refinement© John Knight, Aalto University 2012 Implications
  4. 4. Process Foundations Hypotheses Thesis Validation Synthesis Cases, research, Fieldwork Literature – user practice & review Analysis accounts & designer 2000 2012© John Knight, Aalto University 2012
  5. 5. Foundations - PracticeMobile-Museums
  6. 6. Foundations - ResearchEngagement - Experience – Design practicePandir, M and Knight, J. (2006). Homepage Aesthetics: The Search for PreferenceFactors and the Challenges of Subjectivity. In: Crosby, M, Scholtz, J and Ward, P(Eds.). Special Issue: Symbiotic Performance between Humans and Intelligent Systemsof Interacting with Computers. Volume 18, Issue 6, December 2006, Elsevier, Oxford.ISSN 09535438, pp 1351 to 1370.Knight, J and Jefsioutine, M. (2004). Accessible, Usable and Engaging: qualities of theuser experience. In: Halstead, A and Lister, P. (Eds.). Proceedings of InternationalConference on Innovation, Good Practice and Research in Engineering Education,2004. Volume 3: Entrepreneurial and International Development. Wolverhampton, June7th to 9th 2004. ISBN 0954211650, pp 125-128.Knight, J and Jefsioutine, M. (2002). Relating Usability Research to Design Practice.In: Maguire, M and Adeboye, K (Eds.). Proceedings of the European UsabilityProfessionals Association Conference Proceedings, Volume 3. EUPA Conference,London, 2nd to 7th September 2002. British Computer Society. ISBN 1902505492, pp.2-12.
  7. 7. Foundations - Design Noon Midnight Dawn Search Search Search Noon Midnight 5.00 Midnight Noon 6am View View ViewDynamic aggregated data stream with timeline navigation
  8. 8. Foundations - Cases Studies (Ethnographic) – museums, mobile & retail – context & discretionary “use”: Mobile Social Network Behaviour V & A Silver Gallery & kiosk use Waterhall Gallery Interactive use Virtual Gallery of Contemporary Jewellery evaluation Design projects – (inc patents) use over time : EP2400439  (A1) ― 2011-12-28 (data evolution) GB2471329  (A) ― 2010-12-29 (address book evolution) EP2113829  (A1) ― 2009-11-04 (data time line) Cross-channel service design© John Knight, Aalto University 2012
  9. 9. Foundations – AccountsMeaning – Practice – Consumption- UX
  10. 10. Goals & Key Terms How to map experience – practically! How to design experience – effectively How to frame experience - holistically Experience – moment by moment Engagement – short-term interaction Consumption – long-term interaction© John Knight, Aalto University 2012
  11. 11. Foundational Directions Design is: 1.  Distributed Context is: 2.  More than situatedness Experience is: 3.  Seamfull 4.  Co-produced 5.  Part of practice 6.  Multifaceted 7.  Temporal 8.  Open-ended 9.  In flux - Ebb & flow 10.  Scripted & improvised© John Knight, Aalto University 2012
  12. 12. Design is distributed Account – Molotch – Where stuff comes from© John Knight, Aalto University 2012
  13. 13. Context is more than situation Account – Shove – Design of everyday life© John Knight, Aalto University 2012
  14. 14. Experience is seamfull Account – Höök – Seamfull/seamless experience© John Knight, Aalto University 2012
  15. 15. Experience is co-produced Account – McCarthy & Wright© John Knight, Aalto University 2012
  16. 16. Experience is part of practice Account – Shove – Design of everyday life© John Knight, Aalto University 2012
  17. 17. Experience is multifaceted Account – McCarthy & Wright© John Knight, Aalto University 2012
  18. 18. Experience is temporal Account – Kujala et al© John Knight, Aalto University 2012
  19. 19. Experience is open-ended Account – McCarthy & Wright© John Knight, Aalto University 2012
  20. 20. Experience ebbs & flows Account – Csikszentmihalyi  © John Knight, Aalto University 2012
  21. 21. Experience is un/scripted Account – Akrich© John Knight, Aalto University 2012
  22. 22. Foundations - Design Practice“Whiteboarding” Brainstorming Framing Ideating Communicating Testing Multifaceted
  23. 23. Experience     Version  5.00   Design     Contextual Frame Setting Form John  Knight   Lifecycle Frame 01-­‐02-­‐12   Framework   Experience Frame Person Frame Norms   Archetype   Space   Awareness Adoption Detachment First use Performance Agents   FuncGon   Reflective   Visceral Parts Cues Social   PracGce   Attachment InteracGon   Behavioral Bonding Composition ArGfacts   Goal   Habitual use Familiarity Capability  ©  John  Knight  2012  
  24. 24. Process Foundations Hypotheses Thesis Validation Synthesis Cases, research, Fieldwork Literature – user practice & review Analysis accounts & designer 1   2   4   5   3   2000 2012 Article© John Knight, Aalto University 2012
  25. 25. John.Knight@Aalto.Fi KIITOS!© John Knight, Aalto University 2012
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