Hear best practices in clinical and administrative care
design from the Nation’s best hospitals
	 Collaborate with industr...
Who should Attend:
From Hospitals, Health Systems,
Integrated Delivery Systems,
and Medical Groups:
	 Chief Quality Office...
D ay o n e — T u esday J u n e 2 4 , 2 0 1 4
7:30 am –
8:30 am
Workshop Registration and Morning Coffee
Pre-Summit Worksho...
M ai n S u mmit
1:00 pm –
1:15 pm
Chairperson’s Welcome and Opening Remarks
Elizabeth Mort, MD, MPH
Senior Vice President,...
To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com
D ay tw o ...
To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com
D ay tw o ...
Satisfaction Guaranteed: World Congress stands behind the quality of its conferences. If you are not satisfied with the qu...
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The World Congress Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes

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Quality measures, costs, and patient experience are now integral parts of how health care organizations are publically regarded and reimbursed. As reimbursements are dropping and budgets start to stagnate, health care providers must find ways to do more for less— all the while focusing on investing in quality, efficiency, and transparency initiatives to maintain market share and reimbursement rates from public and private payers alike.
Through interactive panels, presentations, and exclusive round table discussion groups, the Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes showcases the industry's best practices to survive and thrive in the post-reform landscape by improving quality in a financially feasible way. Key highlights at this year’s meeting include physician engagement strategies, tips for responding to rapidly changing core measurement standards, best practices to identify actionable quality efficiency initiatives through core metrics data, and more.
Join us in June, as industry experts from hospitals, health systems, medical groups, integrated delivery systems, and other supporting players convene to tackle the biggest questions surrounding quality in health care.

http://www.worldcongress.com/events/HL14025/

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The World Congress Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes

  1. 1. Hear best practices in clinical and administrative care design from the Nation’s best hospitals Collaborate with industry leaders on strategies to engage physicians, patients, and staff Learn time-tested strategies ensuring quality outcomes, patient safety, and reducing the cost of care Hear from The Joint Commission and Connecticut Hospital Association on implementing a High Reliability approach to reduce the risk of adverse events Discover technology, communication strategies, and reporting tips to keep your organiza on the cutting edge of innovation and positioned for success Organized by:Educational Partner: � June 24- 25, 2014 | Wyndham Philadelphia Historic District | Philadelphia, PA Reduce Medical Errors While Minimizing Cost Yet Increasing the Quality of Care The Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes John R. Butterly, MD Executive Medical Director, External Affairs Dartmouth- Hitchcock Health James Dilling System Quality Administrator, Assistant Professor of Health Care Systems Engineering Mayo Clinic Medical Erin DuPree, MD Chief Medical Officer, Vice President The Joint Commission’s Center on Transforming Healthcare Mary Reich Cooper Chief Quality Officer Connecticut Hospital Association DISTINGUISHED FACULTY Features: top reasons to attend: for program updates visit www.worldcongress.com/outcomes CME Accreditation See inside or visit www.world congress.com/HCQ for more details To register, please visit: www.worldcongress.com/outcomes Call: 800-767-9499 • email: wcreg@worldcongress.com featured speaker organizations include: The Joint Commission Massachusetts General Hospital Dartmouth Hitchcock Health The Mayo Clinic Intermountain Health Care The Johns Hopkins University School of Medicine, Armstrong Institute for Patient Safety and Quality Tufts Medical Center University of Minnesota Physicians New England Baptist Hospital Connecticut Hospital Association Exhibitor:
  2. 2. Who should Attend: From Hospitals, Health Systems, Integrated Delivery Systems, and Medical Groups: Chief Quality Officer Chief Safety Officer Chief Operating Officer Chief Executive Officer Chief Medical Officer Vice Presidents and Directors of: * Quality * Finance * Operations * Analytics * Patient Experience * Safety Clinical Department Heads This conference also benefits health care solution providers including: Electronic Management Providers Cloud-based Patient Platform Providers Care Coordination Solution Providers Efficiency Consultants and Providers Technology Providers for Analytics, EMR, Tracking, and Reimbursement Software Financial Consultants Dear Esteemed Colleague, From payment models to new reporting measures, health reform and a number of other environmental factors are fundamentally impacting health care organizations. As reimbursements begin to drop and budgets start to stagnate, health care providers must focus on quality, efficiency, and transparency to maintain market share and reimbursement rates from public and private payers. I invite you to join us on June 24-25, 2014 in Philadelphia for the The Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes, where we convene as an industry to discuss these problems, pose pragmatic solutions, and discuss strategies to continue the transition from volume to value. Content during this innovative and comprehensive meeting shows hospitals and health systems how to survive and thrive in the post-reform landscape by making quality improvements financially feasible for 2015 and beyond. Fresh perspectives through case studies, interactive panel discussions, and in-depth sessions provide participants with actionable solutions and strategies to better their organizations. Key topics of discussion include data analytics and clinical care process improvements that reduce waste, physician engagement strategies, input from various hospital rating entities, and a Spotlight Address from the Joint Commission and Connecticut Hospital Association regarding High Reliability Organizations. I hope to see you at this year’s Summit as we work to integrate innovation and quality improvements that strengthen your organization. Sincerely, Elizabeth Mort, MD, MPH Senior Vice President, Quality and Safety, Chief Quality Officer, Massachusetts General Hospital To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com To inquire about sponsorship and executive networking opportunities, please contact: Bernie Weiss, Vice President, Business Development, World Congress • Phone: (781) 939-2502 • Bernie.Weiss@worldcongress.com or Suzanne Carroll, Manager, Business Development, World Congress • Phone: (781) 939-2648 • Suzanne.Carroll@worldcongress.com Exhibitor: The Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes
  3. 3. D ay o n e — T u esday J u n e 2 4 , 2 0 1 4 7:30 am – 8:30 am Workshop Registration and Morning Coffee Pre-Summit Workshops (Choose A or B) 8:30 am – 11:45 am Option A: C-Suite Invitational Roundtable* In this exclusive gathering, top executives from hospitals, health systems, and integrated delivery systems convene to discuss and debate the top trends and issues in health care quality. The role of the C-suite executive has evolved to reflect the tremendous market changes instituted by health reform and technology. In this intimate meeting, C-Suite executives discuss the industry’s biggest challenges, issues unique to their C-Suite role, strategic vision, and the next steps for health care organizations in a post-reform world. • Discuss rapid market changes and challenges specific to C-Suite roles • Explore the interdependence of quality and cost, and long-term strategy to unite the two entities • Share best practices for creating, evaluating, and measuring the success, return, and cost of quality programs • Understand and evaluate the concepts of innovative and transformational health care • Prepare and share solutions that create added value within your organization and address declining reimbursement rates • Examine the addition of a Chief Clinical Officer, Chief Quality Officer, Chief Analytics Officer, and Chief Patient Experience Officer to the C-Suite • Outline the use of technology as an industry disrupter that has significant impact on long and short term costs • Identify the opportunities and consequences of internal and external transparency – Will it last? How has it changed care? Has it influenced standards? How was it shifted priorities? Has it affected brand value? Should you be more involved? Roundtable Facilitators: John Chandler, MD, FACHE Chief Health Information Officer Hennepin County Medical Nancy Garrett Chief Analytics Officer Hennepin County Medical Michael Rosen, PhD Assistant Professor, Armstrong Institute for Patient Safety and Quality The Johns Hopkins University School of Medicine *All current C-Suite industry executives are invited to attend this Roundtable. Participants must be in that role at the time of the conference. Others are not permitted in this Roundtable. Final eligibility is at the discretion of World Congress. Option B: Build the Case for Quality — How to Communicate ROI to Ensure Quality Program Funding and Sustainability For many health care providers, quality has always been at the center of their organization’s core mission values. However for others, the transition from volume to value is a difficult shift. To make this transition easier, introducing the role of a Chief Quality Officer is vital. However, not all organizations have this quality advocate in their executive leadership team. In this in-depth workshop, learn how to effectively communicate the importance of a strong quality program to senior leadership and outline ways quality can contribute to overall success. • Learn how to best communicate the vitality of a quality program to executive leadership teams • Identify how quality can positively influence other areas, such as marketing and branding, finance, etc. • Partner with IT, finance, clinical units, supply chain, and other departments for research, support, and implementation planning • Outline the interdependence of quality and costs • Discover innovative ways to measure ROI and other intangible measures of success and profitability • Cultivate a culture of collaboration that puts quality and patient experience at the center of the organization’s mission • Build dashboards and metrics to report on the progress of your program and measure results • Effectively build a case for continued and growing investments into quality programs over the next five to ten years, despite reimbursement cutbacks and budget restraints – staffing, system improvements, infrastructure, etc. Workshop Leader: Karen Reed Director, Quality Tufts Medical Center Jeanine M. Frumenti, DNP, RN Vice President, Patient Care Services and Chief Nursing Officer Bronx Lebanon Hospital Center 11:45 am – 1:00 pm Lunch on Your Own; Main Summit Registration To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com Thereisa15minutecoffeeandnetworkingbreakfrom10:00am–10:15am To inquire about sponsorship and executive networking opportunities, please contact: Bernie Weiss, Vice President, Business Development, World Congress • Phone: (781) 939-2502 • Bernie.Weiss@worldcongress.com or Suzanne Carroll, Manager, Business Development, World Congress • Phone: (781) 939-2648 • Suzanne.Carroll@worldcongress.com
  4. 4. M ai n S u mmit 1:00 pm – 1:15 pm Chairperson’s Welcome and Opening Remarks Elizabeth Mort, MD, MPH Senior Vice President, Quality and Safety, Chief Quality Officer Massachusetts General Hospital Foundational Necessities for Quality Success 1:15 pm – 2:00 pm Keynote Address: Impact of the ACA on the Future of Health Care Quality From payment models to new reporting measures, health reform is fundamentally impacting health care organizations. Although the ACA is predominantly about payment reform, it does have a number of provisions that are affecting how organizations are paid and the underlying approach to quality. This Keynote Address focuses on the long-term requirements needed to improve the delivery of high value care in the evolving marketplace. • Discuss the near-term impact for organizations’ operations and quality resulting from Value Based Purchasing and other pay-for-value programs • Learn best practices to achieve high value care — Create a strategic vision that restructures for success as a value based organization • Prepare for rapid changes in reporting, transparency, and consolidation • Identify ways to align quality, costs, and integration to create the best value of care for patients James Dilling System Quality Administrator, Assistant Professor of Health Care Systems Engineering Mayo Clinic 2:00 pm – 2:45 pm Leverage Patient Experience as a New Quality Metric Patients are more responsible for health care costs than ever. Reform and new transparency initiatives also provide choice and a clear picture of the market. Learn how patient experience and satisfaction are vital for health care organizations to secure and grow market share. • Discuss the introduction of patient experience as a core measure for HCAHPS scores • Outline best practices in experience and innovative patient satisfaction programs • Identify ways to measure patient experience • Utilize technology and innovative social outlets to improve patient experience, wait time, and efficiency • Recognize how positive patient experiences can decrease costs, increase market share, and ultimately impact the bottom line Maureen Broms Chief Information Officer; Vice President, Health Care Quality and Corporate Compliance New England Baptist Hospital 2:45 pm – 3:30 pm Featured Case Study: Implement a High Reliability Approach to Mitigate Risk and Reduce Errors High Reliability training has helped many organizations take the next step in quality care and cost reduction. In this deep dive case study, hear from one of the first associations to adopt the concept and train facilities on High Reliability. • Discuss the five traits of High Reliability Organizations and guidelines to practical adoption and implementation • Review High Reliability paths available to hospitals • Highlight the best practices and steps to ensuring High Reliability acceptance and adherence – achieve a higher rate of staff engagement and awareness – lower costs by improving systems and in turn, reduce the risk of patient harm, malpractice suits, and other error-related issues Mary Reich Cooper, MD, JD Chief Quality Officer Connecticut Hospital Association Erin DuPree, MD Vice President and Chief Medical Officer, The Joint Commission’s Center on Transforming Healthcare 3:30 pm – 4:00 pm Networking and Refreshment Break Quality Measures — Strategize, Optimize, and Utilize 4:00 pm – 4:45 pm Implement Process Improvements to Reduce Medical Error and Hospital Acquired Harm Every year thousands of patients suffer from complications or infections caused by error. Learn how one organization implemented a process improvement program to reduce hospital acquired pressure ulcers and saved over $1 million on supplies, labor, and readmissions as a result. • Learn how one organization re-trained their patient care managers to better manage tasks and reduce medical error • Discuss the impact this training had on patient care • Outline the steps necessary to implement this program, measure results, and reduce medical error Jeanine M. Frumenti, DNP, RN Vice President, Patient Care Services and Chief Nursing Officer Bronx Lebanon Hospital Center 4:45 pm – 5:45 pm Cocktail and Networking Reception To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com
  5. 5. To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com D ay tw o — W ed n esday J u n e 2 5 , 2 0 1 4 8:00 am – 8:30 am Morning Coffee 8:30 am – 8:45 am Chairperson’s Welcome and Review of Day One Elizabeth Mort, MD, MPH Senior Vice President, Quality and Safety, Chief Quality Officer Massachusetts General Hospital 8:45 am – 9:30 am Value Based Purchasing — Eliminate Outlier Performance Issues and Assure Positive Returns Value Based Purchasing (VBP) has captured the attention of the media and helped restructure payment models for health care organizations, bringing a national focus to health care quality. Tighter budgets and lower payments overall makes it vital for organizations to attain maximum quality performance ratings. In this session, learn how to remove those last few performance outliers and work towards receiving a perfect score and full reimbursements. • Examine VBP measures for 2015 and beyond • Discuss the necessity to include reporting measures beyond the federally required measures to influence overall cost of care and quality • Hear best practices in eliminating clinical and administrative care issues while reducing costs • Utilize technology aids and systems that help ensure full VBP requirements are met as metrics change Robert Rainer Former Chief Quality Officer Orlando Health 9:30 am – 10:15 am Perspective From the Raters Many entities have started to release quarterly or annual quality ratings for hospitals, health systems, and other health care organizations in hopes to promote price and quality transparency. However, since payers cannot agree on quality metrics, rater entities have released conflicting and sometimes misleading reviews. In this session, learn how raters evaluate health care organizations and what can be done to secure a positive review. • Identify quality metrics being evaluated for various rater entities • Understand how rater groups find their information sources • Learn how to best communicate quality and cost metrics to best represent the organization Ben Harder Managing Editor Director, Health Care Analysis U.S. News World Report 10:15 am – 10:45 am Networking and Refreshment Break Strategies to Reduce Internal Waste 10:45 am – 11:30 am Case Study: Reduce Waste and Improve Quality with Community Collaboration and Internal Communication Clinical care redundancies, patient readmissions, unnecessary ordering, and surplus staffing can be costly. Many of these expensive measures can be prevented by comprehensive internal communications and community collaborations. Learn how to implement an effective internal and external communication system to improve quality and reduce costs. • Utilize community groups and involvement to educate patients, and increase medication and treatment adherence • Collaborate internally between departments and externally with outpatient clinics and communities to create a communication infrastructure and strategy • Improve clinical outcomes by communicating procedures, patient history, ordered procedures, lab results, and medication lists with other departments, primary care providers, outpatient clinics, and patients themselves • Reduce readmissions and surplus administrative waste by utilizing communication programs to optimize patient education, ordering, staffing, and patient appointment times Don Caruso, MD, MPH Medical Director Dartmouth Hitchcock keene Examine New Trends in Quality 11:30 am – 12:15 pm ROUNDTABLE DISCUSSION GROUPS As many health care organizations operate under different environments and situations, there are many different approaches to the problems and opportunities in health care quality today. In this open roundtable discussion, speak candidly with other health care executives about the current issues, trends, and opportunities most important to you. Topics include: • Patient safety and Partnership For Patient program Alison Hong, MD Director, Quality and Patient Safety Connecticut Hospital Association • Standardized quality metrics and public transparency in post-acute hospitals — Facing the challenges Karen Nelson Vice President, Quality, Compliance and Regulatory Affairs Partners Continuing Care • Provider-owned plans and ACO’s — Driving patients in-network and managing out-of-network spend Brian Wroblewski Executive Vice President of Sales and Marketing ClearHealth Strategies
  6. 6. To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com D ay tw o — W ed n esday J u n e 2 5 , 2 0 1 4 ( c o n ti n u ed ) 12:15 pm – 1:30 pm Luncheon 1:30 pm – 2:15 pm Panel Discussion: Physician Engagement — Best Practices and Next Steps to Keep Clinicians Involved in Quality and Cost Initiatives Clinical care quality measures and standards are rapidly changing for many health care organizations. Costs and value are more important than ever — and to ensure that improvements are made it is vital to have physician support. Learn how health care organizations are including physicians in the decision making process and otherwise engaging them to ensure quality and cost improvements. • Create clinical practice guidelines through effective communication and collaboration with physicians • Engage and incentivize physicians to reduce waste in care • Discuss the new role of the physician in health care and how hospital and physician leadership can work together to make the transition from volume to value Moderator: John Butterly, MD Executive Medical Director, External Affairs Dartmouth Hitchcock Medical Center Panelists: Karen Reed Director, Quality Tufts Medical Center Leslie Schwab, MD Former Chief Medical Officer Harvard Vanguard Medical Associates 2:15 pm – 3:00 pm Create a Sustainable Quality Program The initial expense of a quality program can be intimidating for many providers. Quality departments, clinical teams, and operational logistics professionals must work together to ensure long-term ROI, sustainability, and program success. In this session, outline the keys to collaboration that keep quality successful, affordable, and sustainable. • Partner with internal departments to outline the best supplies, equipment, and devices in terms of price and quality • Utilize market share, quality success, and collaboration to negotiate lower prices with vendors and partners • Identify innovative cost-saving measures • Discuss the advancements and integration of technology to quality – explore the costs of technology, and how to best invest in tech for future success Steve Bergstrom Director, Sustainability Intermountain Healthcare 3:00 pm Close of Summit This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical education through the joint sponsorship of the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) and World Congress. ABQAURP is accredited by the ACCME to provide continuing medical education for physicians. The American Board of Quality Assurance and Utilization Review Physicians, Inc. designates this live activity for a maximum of 12.0 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity. The American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is an approved provider with the Florida Board of Nursing to provide continuing education for nurses. ABQAURP designates this activity for 12.0 nursing contact hours through the Florida Board of Nursing, Provider # 50-94. A c c r e d i t a t i o n
  7. 7. Satisfaction Guaranteed: World Congress stands behind the quality of its conferences. If you are not satisfied with the quality of the conference, a credit will be awarded towards a comparable World Congress conference of your choice. To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com PRSRT STD U.S. Postage PAID Gallery World Congress 500 West Cummings Park, Suite 5200 Woburn, MA 01801 HL14025 Early Bird Discount – Save up to $600 when registering before March 21, 2014! Fee for the conference includes welcome coffee, lunch, reception, refreshments, and web- based conference documentation available pre- and post event through a password protected web-site. Please make checks (in U.S. funds drawn on a U.S. bank) payable to WC Research, Inc. (No personal checks accepted. Verification may be required for Hospital/Health System and Government rates.) Please contact us should you have any special needs! Substitution Cancellation: Your registration may be transferred to a member of your organization up to 24 hours in advance of the conference. Cancellations received in writing on or before 30 days prior to the start of the event will be refunded, less a $395 administrative charge. No refunds will be made after this date; however, the registration fee less the $395 administrative charge can be credited to another World Congress conference if you register within 6 months from the date of this conference. In case of conference cancellation, World Congress’ liability is limited to refund of the conference registration fee only. World Congress reserves the right to alter this program without prior notice. Venue: Wyndham Philadelphia Historic District 400 Arch Street Philadelphia, PA 19106 (215) 923-8660 www.phillydowntownhotel.com Room Rate $159 • Cut off date 6/3/14 Please be sure to mention WC Research Inc. when making your reservation. Easy Ways to Register WEBSITE www.worldcongress/ outcomes PHONE 800-767-9499 781-939-2400 outside the U.S. FAX 781-939-2543 E-MAIL wcreg@worldcongress.com Registration Fee: Best Value Team Registration: Your organization may send 1 executive FREE for every 3 delegates registered. All registrations must be made at the same time to qualify Register Before 05/02/2014 Register After 05/02/2014 Standard Conference $1695.00 $1995.00 Conference Plus 1 Workshop $1990.00 $2290.00 Workshop Only $295.00 $295.00 Health Plans Conference $1395.00 $1695.00 Conference Plus 1 Workshop $1690.00 $1990.00 Workshop Only $295.00 $295.00 Hospital Health Systems Conference $795.00 $1095.00 Conference Plus 1 Workshop $1090.00 $1390.00 Workshop Only $295.00 $295.00 Government Conference $295.00 $295.00 Conference Plus 1 Workshop $590.00 $590.00 Workshop Only $295.00 $295.00 To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com Reasons you can’t miss this year’s program • Network with industry-leading quality experts and analytics enthusiasts during this integrative and engaging meeting • Participate in pre-summit sessions that feature a C-Suite Invitational Roundtable and a Workshop on How to Build the Case for Quality • Understand the importance of patient experience and safety — Long-time patient experts share their knowledge and strategies for patient satisfaction and experience • Join interactive sessions to share your experience informally with peers during roundtable sessions • Learn how Value Based Purchasing and other changes related to reform are impacting health care provider organizations long term CMEAccreditation See inside or visitwww.worldcongress.com/HCQfor more details � June 24- 25, 2014 | Wyndham Philadelphia Historic District | Philadelphia, PA Reduce Medical Errors While Minimizing Cost Yet Increasing the Quality of Care The Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes CME Accreditation See inside or visit www.world congress.com/HCQ for more details

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