A Review of the 2013 LBCIO Survey of Chief Information Officers

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Workday invites you to join Dr. Michael Zastrocky for an enlightening roundtable discussion of the findings from this year’s “Information Technology in Higher Education” survey. …

Workday invites you to join Dr. Michael Zastrocky for an enlightening roundtable discussion of the findings from this year’s “Information Technology in Higher Education” survey.

Listen to webinar here: http://bit.ly/1gdbIRv

More in: Technology , Education
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  • 1. Panelists       Lisa  Davis   Vice  President  and  CIO   Georgetown  University               Dr.  Jan  Fox   Senior  Vice  President  for  IT/CIO   Marshall  University           Dr.  Michael  Zastrocky   ExecuAve  Director   Leadership  Board  for  CIO’s    
  • 2. Agenda   •  •  Introduc>ons     Lisa  Davis,  Georgetown  University   •  •  Guiding  Principles   •  Why  Cloud   •  Georgetown’s  Cloud  ApplicaAons     •  •  Georgetown  University   Lessons  Learned     Dr.  Jan  Fox,  Marshall  University   •  Marshall  University   •  Outsourcing  and  the  Cloud     •  Desktop  VirtualizaAon  AdopAon   •  MOOCs   •  Leveraging  Big  Data   •  Roundtable  discussion  of  key  findings  from  the  2013  LBCIO  survey   •  Q&A    
  • 3. Georgetown  University   •  One of the world’s leading academic and research Institutions. •  Ranked 20th among U.S. universities. •  Founded in 1789 in Washington, DC. •  Oldest Jesuit and Catholic university in the United States. •  Faculty: 1,291 full-time and 882 part-time. •  Students: 17,357 (7,552 undergraduate and 6,917 graduate).    
  • 4. 5  
  • 5. Guiding  Principles   1.  OPEN: Open Standards, Open Source, Modular, and 
 Interoperable, with Federated Identity Management. 2.  MOBILE: Optimized for mobile platforms. 3.  SOCIAL: Integration with University directory and social 
 applications whenever possible. 4.  CLOUD: Subscription over purchasing services whenever 
 possible and practical. 5.  ENTERPRISE: Enterprise services over point solutions.
  • 6. Why  Cloud?   ReducAon  in  IT  Budget   SubscripAon  Based  Cost   Ability  to  Support   More  Scalable   Seamless  Access  by  Any  Device   StandardizaAon  
  • 7. Georgetown’s  Cloud  Applica>ons   •  •  •  •  •  •  •  •  •  Google Apps for Education Workday (HR, Benefits, Payroll & Finance coming July 2014) Salesforce (CRM) Drupal (Web) Modo (Mobile) Box (File) Spring CM (Advanced File/Workflow) SilverPop (Broadcast Email) Amazon Web Services (Research/Compute)
  • 8. Lessons  Learned   1.  Change  Management/Training  are  a  must.   2.  Business  process  re-­‐engineering  necessary  to   leverage  capability  of  the  product.   3.  Audit  and  security  control  have  not  caught  up   with  cloud  yet.  AnAcipate  audit  issues.     4.  Number  of  staff  required  to  support  is  the  same   –  anAcipate  a  shiY  in  the  required  skill  set.    
  • 9.  Marshall  University   •  Marshall  University  is  a  public  insAtuAon  located  in  HunAngton,  West   Virginia  serving  rural  West  Virginia,  Kentucky,  Ohio  and  students  online.   •  Founded  in  1837  as  Marshall  Academy.   •  Master’s  Colleges  and  UniversiAes  I  Carnegie  ClassificaAon.   •  Students:   –  Full  Time  Equivalent:  11,365.   –  Head  Count  13,319  (9,889  undergraduate  and  3,430  graduate).   •  Female  CIO,  reports  to  the  President  and  oversees  tradiAonal  IT  and   Libraries.  25  years  as  a  CIO.  
  • 10. Outsourcing  and  the  Cloud     •  More  than  half  (53%)  of  CIOs   surveyed  state  that  their   outsourcing  has  increased   over  the  last  two  years.   •  CIOs  predict  an  increase  in   outsourcing  of  71.6%  over  the   course  of  the  next  two  years.   •  81%  of  respondents  indicate   that  they  have  either  placed  e-­‐ mail  into  the  cloud  or  are  in   the  process  of  placing  it  into   the  cloud.  
  • 11. Outsourcing  E-­‐mail   For  Students     For  Faculty  and  Staff  
  • 12. Cloud  Compu>ng  Influencers   •  •  While  the  majority  of  insAtuAons  reported  saving  money  as  the  top  influencer,   bringing  services  on-­‐line  in  a  Amely  manner  is  also  a  key  factor  for  CIOs.   Concerns  for  security,  privacy,  ownership  protecAon,  and  access  to  data  conAnue  to   persist  as  potenAal  negaAve  factors.  
  • 13. Desktop  Virtualiza>on  Adop>on   •  CIOs  report  a  significant  increase  in  the  adopAon  of  desktop  virtualizaAon   (VDI)  soluAons.    
  • 14. MOOCs   •  While  CIOs  report  deeper  interest  in  MOOCs,  adopAon  is  sAll  in  the  early  stages   and  only  a  small  percentage  of  respondents  see  MOOCs  as  strategically  significant   to  their  insAtuAons.  
  • 15. Leveraging  Big  Data   •  Results  from  this   year’s  survey   indicate  that  47%  of   insAtuAons  have  or   are  working  on  a  Big   Data  strategy.   •  InsAtuAons  are   leveraging  Big  Data   to  make  more   informed  decisions   across  a  wide  range   of  administraAve,   research  and   academic  funcAons.  
  • 16. The  Impact  of  Big  Data   •  CIOs  report  that  the  tremendous  growth  in  data  is  creaAng   numerous  infrastructure  issues  at  their  insAtuAons.  
  • 17. Round  Table  Discussion:  Key   Findings  From  the  2013  LBCIO   Survey  
  • 18.    CIO  and  Ins>tu>onal  Characteris>cs   CIO  Characteris>cs     Ins>tu>onal  Characteris>cs       Respondents  by  Ins>tu>on  Type   %     Public    insAtuAons   65%   Private  insAtuAons   34   Proprietary  insAtuAons   1   Research  universiAes   29   4-­‐year  insAtuAons  with  master’s   25   Doctoral-­‐granAng  insAtuAons   23   Two-­‐year  insAtuAons   11   4-­‐year  insAtuAons  no  graduate  programs     13   3,000  to  4,999  full-­‐Ame  enrollment   14   5,000  to  9,999  full-­‐Ame  enrollment   17   10,000  to  24,999  full-­‐Ame  enrollment   31   More  than  25,000  full-­‐Ame  enrollment   21  
  • 19. CIO  Repor>ng  Structure     •  CIOs  indicate  that  their  role   is  becoming  more  strategic   with  32%  of  respondents   reporAng  directly  to  the   CEO  (President,  Vice   Chancellor,  etc.).   •  Female  CIOs  are  more  likely   to  report  to  the  CEO  (40%)   than  their  male   counterparts.  
  • 20. Adding  Value  to  the  Ins>tu>on   •  Business  Processes  and   Strategic  Planning  were  the   leading  areas  in  which  CIOs   reported  adding  the  most   value  to  their  insAtuAons.   •  It  is  evident  that  MOOCs   and  leveraging  Big  Data   have  also  become  major   areas  for  CIOs  to  add  value   in  current  and  future   campus  planning   discussions.  
  • 21. CIO  Succession  Planning   •  With  evidence  that  roughly  50%  of  higher  educaAon  CIOs  plan  to   reAre  within  the  next  ten  years,  a  lack  of  leadership  readiness  may   spell  problems  for  higher  educaAon  insAtuAons  in  the  near  future.   Is  succession  planning  for  senior   administra>ve  roles  a  priority  at  your   ins>tu>on?   46%   50%   40%   34%   30%   20%   10%   12%   9%   0%   High  priority   Moderate   priority   Low  priority   Not  a  priority   at  all  
  • 22. IT  Budget  Trends     IT  Budget  Outlook     2012   2013   YOY  Difference   IT  budget  increasing   41%   44%   +3%   IT  budget  staying  the  same     30   36   +6   IT  budget  decreasing   29   19   -­‐10   •  Overall,  private  nonprofit  insAtuAons  have  the  most  posiAve   outlook  with  55%  of  these  insAtuAons  expecAng  growth  in   their  IT  budget  next  year.   •  Only  40%  of  public  insAtuAons  expect  an  increase  in  their  IT   budget  next  year.  
  • 23. Stretching  IT  Funding   •  AYer  years  of  being  asked  to  find  ways  to  “do  more  with  less”  CIOs  are   now  being  asked  a  new  quesAon,  “How  can  IT  do  more  with  the  same?”     Strategies  being  considered     2012   2013   YOY   Difference   Increased  efficiencies  and  more  centralizaAon  of   support  and  services     Not   measured     82%   n/a   Cloud  compuAng   Not   measured   65   n/a   35%   23   -­‐13%   Cuong  services   41   21   -­‐20   Greater  use  of  Open  Source   51   33   -­‐18   Shared  services  and/or  collaboraAon  with  other   insAtuAons     73   58   -­‐15   No  new  strategy   7   3   -­‐4   Other  revenue  streams  including  increased  fees   and  selling  services    
  • 24. Poten>al  Benefits  of   Consumeriza>on       90%   80%   80%   70%   60%   50%   50%   40%   40%   36%   30%   20%   8%   10%   5%   0%   Financial  savings   Freedom  of   choice  for   students,  faculty   and  staff   Less  IT  staff   needed   PosiAons  your   Reduced  need   insAtuAon   for  community   compeAAvely   labs     None  
  • 25. Poten>al  Piaalls  of   Consumeriza>on   100%   92%   90%   80%   71%   70%   69%   60%   50%   52%   45%   43%   40%   30%   17%   20%   10%   0%   3%   More  staff   More   needed  for   bandwidth     training  and   support   Greater   security   issues     Data   IntegraAon   integrity  &   with  exisAng   consistency   systems     Loss  of   control   Greater  cost   More  need   for   community   labs     1%   None    
  • 26. Administra>ve  Systems  Upgrade  Planning   •  Most  insAtuAons  surveyed  are  currently  implemenAng  new   systems,  upgrading  current  systems,  or  planning  replacements  or   major  upgrades  to  their  financial,  student,  HR  and/or  advancement   systems  within  the  next  six  years.   When  will  you  likely  replace  or  make  a  major  upgrade  to  the  following?   In  Process   Next  2-­‐3  Years     Next  4-­‐6  Years     6+  Years     Financial  system   15%   27%   18%   40%   Student  system   17   24   20   39   Financial  Aid   15   24   22   40   HR   18   29   17   36   Payroll   16   31   18   35   Advancement     9   34   25   33   Grants  Management   14   40   19   27  
  • 27. Applica>ons  Being  Moved  to  the   Cloud     Currently  moving  or  in  the  process  of   moving  to  the  cloud   e-­‐Mail   Respondents   81%   Social  networking     44   Portal   15   Data  Center   13   Desktop  tools  (i.e.  MS  Office)   22   Library  applicaAons   34   Financial  applicaAons   5   LMS  or  CMS  applicaAons   44   Student  applicaAons   9   CRM   23   Data  Storage     36   Business  ConAnuity/disaster  recovery   26  
  • 28. Mobile  and  Emerging  Technologies   •  •  With  more  students,  faculty  and   staff  uAlizing  their  own  mobile   devices,  insAtuAons  are  making   larger  investments  to  support   the  BYOD  movement.   52%  of  respondents  indicated   that  supporAng  the  Mobile/ Bring  Your  Own  Device   movement  is  either  the  first,   second,  or  third  most  important   emerging  technology  issue  that   they  are  considering.  
  • 29. Q  &  A       Lisa  Davis   OfficeohheCIO@Georgetown.edu   Twijer:  @GU_UIS   Facebook:  Georgetown  UIS     uis.georgetown.edu     Dr.  Jan  Fox   fox@marshall.edu       Dr.  Michael  Zastrocky   mzastrocky@lbcio.org