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How forthcoming and honest are references when you call (if you can even get them on the phone? Reference checking is a critical part of the hiring process, yet it often yields only the most basic of information. Customer service, job knowledge, productivity, communication - all things you need to know about, yet may not get details you need.
This slide show gives some insight into how important these competencies can be and how you can get to more meaningful information BEFORE you hire.