Video-conferencing<br />Rory<br />
Brendan Jones  <br />Cost Analyst/2IC<br />Sam Walker<br />Risk Analyst<br />James Woldhuis<br />Rory Crickmore<br />Prese...
James<br />
Already allows you to fill out forms<br />& find important information. <br />James<br />
Scope:<br />Improve online Centrelink services through a video help desk.<br />Convenient alternative to coming into a Cen...
James<br />
James<br />
James<br />
James<br />
James<br />
Benefits most aged, disabled and remote people.<br />Available from anywhere connected to the NBN with a webcam.<br />Suit...
Users can get video support with Centrelink problems.<br />Reduction in shopfront congestion.<br />Greater uptake of the N...
Project Outputs<br />A website overhaul to include our user interface.<br />Centrelink service infrastructure upgrade.<br ...
Required people and process changes identified and doable?<br />Video-conferencing<br />Government<br />Project <br />Spon...
Risk Control<br />Insufficient project funding.Determination of feasible project costs.a<br />Lack of insight to Centrelin...
Project Success Measures<br />Examining the customer uptake by gauging usage of system. <br />Percentage of first call res...
Work Breakdown <br />Structure<br />Site Regression Testing<br />Human Computer Interaction Analysis<br />User Acceptance ...
Timeframe<br />Initiation/Prototype 	5 Weeks<br />Pilot2Weeks<br />Development 2Weeks<br />Client Sign-off 		1 Week<br /> ...
Personnel Costs<br />Cost in 2 month period<br />Brendan<br />
Other Costs<br />Cost in 2 month period<br />Overall Cost = $287 000<br />Brendan<br />
Video-conferencing<br />
James<br />
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Group Dukem

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Transcript of "Group Dukem"

  1. 1. Video-conferencing<br />Rory<br />
  2. 2. Brendan Jones <br />Cost Analyst/2IC<br />Sam Walker<br />Risk Analyst<br />James Woldhuis<br />Rory Crickmore<br />Presentation Co-ordinator<br />Project Manager<br />Rory<br />
  3. 3. James<br />
  4. 4. Already allows you to fill out forms<br />& find important information. <br />James<br />
  5. 5. Scope:<br />Improve online Centrelink services through a video help desk.<br />Convenient alternative to coming into a Centrelink shopfront.<br />A product to increase the uptake of the National Broadband Network.<br />Rory<br />
  6. 6. James<br />
  7. 7. James<br />
  8. 8. James<br />
  9. 9. James<br />
  10. 10. James<br />
  11. 11. Benefits most aged, disabled and remote people.<br />Available from anywhere connected to the NBN with a webcam.<br />Suitable for use by anyone.<br />Backup featuresin place for deaf users. <br />Alternative to the Centrelink shopfront.<br />Sam<br />
  12. 12. Users can get video support with Centrelink problems.<br />Reduction in shopfront congestion.<br />Greater uptake of the NBN.<br />Project Outcomes<br />Sam<br />
  13. 13. Project Outputs<br />A website overhaul to include our user interface.<br />Centrelink service infrastructure upgrade.<br />Brendan<br />
  14. 14. Required people and process changes identified and doable?<br />Video-conferencing<br />Government<br />Project <br />Sponsor<br /> Counter Staff<br />Customer<br />Rich Picture<br />Video Staff<br />Project <br />Owner<br />Application Interface<br />Brendan<br />
  15. 15. Risk Control<br />Insufficient project funding.Determination of feasible project costs.a<br />Lack of insight to Centrelink structure.<br />Does not meet Government privacy standards.<br />Discussion with Centrelink management.a<br />Limited uptake of product.<br /> Product advertisement strategies.<br />
  16. 16. Project Success Measures<br />Examining the customer uptake by gauging usage of system. <br />Percentage of first call resolutions.<br />Gauging shopfront decongestion after implementation.<br />
  17. 17. Work Breakdown <br />Structure<br />Site Regression Testing<br />Human Computer Interaction Analysis<br />User Acceptance Testing<br />Video Service Implementation<br />Staff Training<br />Security<br />Staff<br />Phone Staff<br />Browser Compatibility<br />
  18. 18. Timeframe<br />Initiation/Prototype 5 Weeks<br />Pilot2Weeks<br />Development 2Weeks<br />Client Sign-off 1 Week<br /> Total Implementation is 9-10 Weeks<br />Rory<br />
  19. 19. Personnel Costs<br />Cost in 2 month period<br />Brendan<br />
  20. 20. Other Costs<br />Cost in 2 month period<br />Overall Cost = $287 000<br />Brendan<br />
  21. 21. Video-conferencing<br />
  22. 22. James<br />
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