Karen Drake CV
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Prepared by Winning Impression, the visual CV of accomplished Service Management Professional, Karen Drake.

Prepared by Winning Impression, the visual CV of accomplished Service Management Professional, Karen Drake.



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Karen Drake CV Karen Drake CV Presentation Transcript

  • CV ofKarenDrake Business Transformation Service Management Consultant
  • Attributes for success Leads by example; with confidence, approachability, knowledge, passion and motivation. Looks objectively at all angles of a situation and makes positive business transforming decisions. Driven by team success; an influencer who encourages the team to believe that they can. Maximises even the little things. Instills confidence, dependability and trust in all. An effective communicator; an impartial and open listener.
  • Accomplished inService Management &Business Transformation Internet Broadcast Media  ITIL Foundation, Implementation and Service Level Management Technology Practitioner Specialised Security  ISO20000 Consultant Telecommunications  Managed teams to 70 members. Oil & Gas  Managed budgets to £7 million. Government
  • Service Management Developed the service management function that supports the online product areas for BBC’s Online Technology Group, this includes iPlayer. Managed the end-to-end service delivery of ITV’s Digital Content Store. Reviewed and delivered the future service design for fast growing EMC. Delivered a multi-phased programme that provided the processes and tools to support continued operational growth and optimised cost of service for BSkyB’s Technology Platforms . Created and delivered the Service Management and Customer Service function for the BBC’s Internet Operations, transitioning services from BBC Technology to Siemens. Set up service management and operational teams for several start up companies in the technology industry.
  • Business Transformation Created and implemented the BBC’s Tier 1 Event Management process, which ensured the effective delivery and support of products during major events of 2012, including the Diamond Jubilee, Wimbledon, Euros 2012 and the London Olympics. Designed and delivered a multi-phased business transformation programme that moved BP’s service delivery from onsite to a remote managed service. Transformed NTT’s business by establishing solid relationships with their customers, performance reporting and regular service reviews, which increased customer retention and extended a crucial contract.
  • Clients include:
  • Get in touch: Email: ContactKarenDrake@gmail.comSlideShare CV prepared by: