Case Study: Windstream Small Business Progressive Design Collaborative Inc.

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plumbing, mechanical, and electrical systems throughout the United States. They have worked with a diverse mix of clients including hospitals, sports facilities, and universities. Recently PDC been
experienced significant growth.
The majority of PDC’s clients provide public services that communities rely on each day. This means
that PDC must be client-focused and extraordinarily thorough. Their focus on tailored products and
client satisfaction makes them an industry powerhouse.

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Case Study: Windstream Small Business Progressive Design Collaborative Inc.

  1. 1. CASE STUDY         Progressive Design Collaborative, Inc.The CustomerProgressive Design Collaborative, Inc. (PDC) is an engineering firm that has designed thousands ofplumbing, mechanical, and electrical systems throughout the United States. They have worked with adiverse mix of clients including hospitals, sports facilities, and universities. Recently PDC beenexperienced significant growth.The majority of PDC’s clients provide public services that communities rely on each day. This meansthat PDC must be client-focused and extraordinarily thorough. Their focus on tailored products andclient satisfaction makes them an industry powerhouse.The ChallengeWith their time being spent on exceptional design services, PDC doesn’t have time to worry about theircommunications solution. That’s why, like many small businesses, PDC doesn’t have a dedicated “ITprofessional” on staff; PDC’s designated IT manager is heavily involved in the daily operations of thecompany.As a growing company, PDC needed a more sophisticated managed solution that let them focus ontheir daily activities. Decision makers didn’t want to spend time and money integrating (and thensupporting) a new system, so they decided to call Windstream.The SolutionLike many Windstream customers, PDC didn’t have the time to deal with the intricacies of managingtheir own telecommunications solution. As a business grows, so must its supporting network. That’swhy today, the need for a managed solution is becoming more prevalent.Windstream readily identified the needs of PDC, upgrading them from DSL to a Hosted VoIP and DataBundle, Managed Network Security, and a way to back up their files in case of an emergency.Windstream also set PDC up with Google Business Apps. Users at PDC can now share andcollaborate on documents and calendars, which are stored securely and easily accessible fromanywhere.
  2. 2. CASE STUDY        With a stronger communications solution in place, PDC can now not only concentrate on the job athand, but they are also using the technology to work with them (rather than against them), allowing thePDC team to be more efficient and productive.To learn more about Windstream’s solutions, call 888-673-WIND (9463) or visitwindstreambusiness.com.

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