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Case Study: Windstream Hospitality Cooper Hotels

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Founded in 1962, Cooper Hotels owns and operates 22 hotels throughout the Southeastern U.S. and brings in approximately $100 million in annual revenue. Now in its third generation of leadership, the …

Founded in 1962, Cooper Hotels owns and operates 22 hotels throughout the Southeastern U.S. and brings in approximately $100 million in annual revenue. Now in its third generation of leadership, the family-owned hotel chain is excelling in the construction and management of the industry’s premier hotel brands, including Intercontinental and Hilton.
Since its establishment of the very first Inn, Cooper Hotels has fashioned its properties and service with
one goal: to delight discerning customers. But their growth in recent years required a bigger and better
communications solution. They faced bandwidth limitations and increasing costs for a solution that
simply wasn’t working. Decision makers knew they needed a change.

Published in: Technology, Travel, Business
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  • 1. CASE STUDY         Cooper HotelsThe CustomerFounded in 1962, Cooper Hotels owns and operates 22 hotels throughout the Southeastern U.S. andbrings in approximately $100 million in annual revenue. Now in its third generation of leadership, thefamily-owned hotel chain is excelling in the construction and management of the industry’s premierhotel brands, including Intercontinental and Hilton.The ChallengeSince its establishment of the very first Inn, Cooper Hotels has fashioned its properties and service withone goal: to delight discerning customers. But their growth in recent years required a bigger and bettercommunications solution. They faced bandwidth limitations and increasing costs for a solution thatsimply wasn’t working. Decision makers knew they needed a change.The SolutionWindstream representatives worked carefully with Cooper Hotels to first ensure bandwidth needs weremet. Networking the locations together through an MPLS Networking solution allowed each location tomore efficiently use the bandwidth.Windstream’s networking solution required minimal equipment costs, and allowed Cooper Hotels toremove older equipment being used to deliver voice and data. Now each T1 is more efficient than everbefore.And company leaders continue to be satisfied with their decision. One representative put it succinctly:“We have had a very good experience with Windstream. They genuinely seem to care about theirservice. It is so nice to reach a real person when issues arise.”At the end of the day, it’s all about the customer. While Cooper Hotels is concentrated on bringing valueto their customers, Windstream is focused on keeping their 22-hotel network operational, efficient, andsecure.To learn more about Windstream’s solutions, call 888-673-WIND (9463) or visitwindstreambusiness.com.

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