Windows 7                                              Customer Solution Case Study                                       ...
Situation                                         Federated SearchCORRECOL Is the largest independently             Federa...
computer training. With Windows 7 the              Better, More Productive Collaborationtraining takes than half the time ...
For More Information                                            Windows 7For more information about Microsoft             ...
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Bogota Insurance Broker sees Productivity and Operational Savings with Windows® 7 Professional - Case Study


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Bogota Insurance Broker sees Productivity and Operational Savings with Windows® 7 Professional - Case Study

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Bogota Insurance Broker sees Productivity and Operational Savings with Windows® 7 Professional - Case Study

  1. 1. Windows 7 Customer Solution Case Study Bogota Insurance Broker Sees Productivity and Operational Savings with New OSOverview “We spend most of our time just trying to identify theCountry or Region: ColombiaIndustry: Professional Services, Insurance IT problems. With Problem Steps Recorder, we have cut that in half, realizing a 33 percent increase inCustomer ProfileCORRECOL is the largest independent productivity.”broker in Colombia, serving national, Raul Jurado, director of technical support, CORRECOLmultinational and public companies invirtually every business sector, with over150 employees.Business Situation Productivity is the number one concern at CORRECOL, a Bogota,A growing business and older network andcomputers were slowing down the firm’s Colombia, insurance broker. As the largest independently ownedproductivity. insurance broker in the region with 150 employees, it must operateSolution efficiently to remain profitable. However, its older network andFeatures in Windows 7 Professional such computers were preventing it from being more productive. Withas Problem Steps Recorder, FederatedSearch, XP Mode, Aero® desktop help from Teknecom, a Microsoft® Certified Partner, the firm spentexperience, and Taskbar Customization are several weeks evaluating the new Windows® 7 Professionalincreasing productivity and saving money. operating system. It discovered a measureable increase inBenefits productivity and operational savings with features like Problem Faster Learning Curve Saves $300 USD Per Month Steps Recorder, Location-Aware Printing, the Aero desktop Enhanced Search and Organization experience, and Taskbar Customization. One of the newest Saves $6,500 USD Problem Resolution 33 Percent Faster features, XP Mode, may save the firm up to $23,000 USD on legacy XP Mode Estimated to Save $23,000 software upgrades. USD Faster Navigation, Increased Productivity
  2. 2. Situation Federated SearchCORRECOL Is the largest independently Federated Search enables the CORRECOLowned insurance brokerage firm in Colombia, team to find virtually any type of file on localemploying over 150 people. Its technical drives, network or the Internet. Searches areexpertise and industry knowledge has helped deeper and more succeed in providing insurance, riskmanagement, and employee-benefits Aero desktop experienceconsulting to its Colombian client base. Features like Snap, Peek, Shake and Hover are part of the Aero desktop experience ofAs an insurance broker, one of CORRECOL’s Windows 7. All enable users to manipulateprimary responsibilities is to access risk for desktop documents more easily.its clients. For example, the assessmentprocess includes risk identification, Taskbar Customizationevaluation and quantification, risk strategies, Jump Lists and Pinning features allowcontrol and prevention, and management of CORRECOL users to customize the taskbar soaccidents and claims. applications, files and recent documents are immediately available on their desktop.The firm’s 70 old computers ran Windows XPon a sluggish network. Slow computing Federated Searchaffected Its productivity and client support This enhanced search feature allows deeper,functions. The firm was looking for faster more comprehensive searches for CORRECOLtechnology to address its concerns. users. Because it can search at the command, Office SharePoint, and controlSolution panel levels, users can also use FederatedAfter evaluating Windows 7 Professional for Search to self-discover features andseveral weeks, CORRECOL is discovering capabilities.features that are increasing productivity andsaving money. Trigger Start Services This new technology in Windows 7 moreXP Mode efficiently manages computer tasks making aWindows XP Mode and Windows Virtual PC variety of services available on demand. Thewill make it possible for CORRECOL to deploy result is that CORRECOL users experienceWindows 7 while continuing to run legacy quicker response times at startup, resumeapplications built for XP. and shutdown. The overall performance of a computer is enhanced as well.Location-Aware PrintingThis feature identifies and recalls the default Benefitsprinter for each network CORRECOL users According to Raul Jurado, director ofmove between. technical support, CORRECOL, there are a number of very specific benefits associatedNetwork Connection Wizard with the company’s use of the Windows 7Moving from home, coffee shop and office Professional operating system.networks is now easier with NetworkConnection Wizard, which automatically Faster Learning Curve Saves $300 USDidentifies and assists available connections. Per Month “With Windows XP and Windows Vista, we typically invested $500 per month in user
  3. 3. computer training. With Windows 7 the Better, More Productive Collaborationtraining takes than half the time because it’s “Libraries allow team members to haveeasier and more intuitive. We expect to save access to all the specific files needed for aup to $300 a month because of Windows 7 client’s project without having to disturb theProfessional.” original location of the file. Searching, workflow and productivity are sped up.”Enhanced Search and OrganizationSaves $6,500 USD One View Security and Maintenance“Because of Windows 7 Professional features Monitoringlike Libraries and Federated Search, we are “The one-view status monitoring provided byable to have more powerful search Action Center helps us who are part of thecapabilities within Office SharePoint Services technical support department rapidly seesite. The savings generated could be as high what’s going on with a computer. It’s a greatas $6,500 USD per year.” place to start evaluating problems.”Problem Resolution 33 Percent Faster Longer Work TimesWe spend most of our time just trying to “The Windows 7 Power Management featureidentify the IT problems. With Problem Steps allows our laptops to function longer withoutRecorder we have cut that in half, realizing a plugging them back in. It means we are more33 percent increase in productivity. mobile and able to work longer and more productively.”“Problem Steps Recorder allows users tomore effectively and efficiently communicate More Productive Client Visitsproblems to the tech support group. Each “Because of fast boot and resume features inscreen and keystroke helps identify and solve Windows 7 Professional, our executives canthe problem more quickly.” be up and running immediately when they arrive at a client’s office. They are moreXP Mode Estimated to Save $23,000 USD productive and professional as well.”“We are currently testing our legacyapplications using Windows 7 XP mode. The Faster Connectionsinitial results are encouraging. If the final “Location Aware Printing and Networkresults are successful, we estimate a savings Connection Wizard are two great connectionof $23,000 USD by not having to upgrade.” features in Windows 7. Moving from one network to another is now much less painfulFaster Navigation, Increased and absolutely more productive.”Productivity“The Taskbar Customization feature allowsany application or file to be pinned to thetaskbar for immediate access. The overallresult is an increase in personal productivity.“The Jump List feature in Windows 7 is a verypowerful productivity tool since it allows us toquickly open the most recent claim orproposal files without having to search forthem.”
  4. 4. For More Information Windows 7For more information about Microsoft Faster and more reliable: Windows 7 will helpproducts and services, call the Microsoft your organization use information technologySales Information Center at (800) 426- to gain a competitive advantage in today’s9400. In Canada, call the Microsoft new world of work. Your people will be able toCanada Information Centre at (877) 568- be more productive. You will be able to2495. Customers who are deaf or hard-of- support your mobile work force with betterhearing can reach Microsoft text telephone access to shared data and collaboration(TTY/TDD) services at (800) 892-5234 in tools. And your IT staff will have better toolsthe United States or (905) 568-9641 in and technologies to enhance corporate ITCanada. Outside the 50 United States and security, data protection, and more efficientCanada, please contact your local deployment and management.Microsoft subsidiary. To access informationusing the World Wide Web, go to: For more information about Windows 7, go more information Correcol S.A.products and services, call 57 (1) |530-0053, or visit the Web site at:www.correcol.comFor more information about Tekne ComS.A. products and services, call 57 (1) 616- 7944, or visit the Web site Software and Services Hardware  Products  Lenovo − Windows 7 Professional  HP − Windows Vista® Professional − Windows XP Professional − Office® 2007 Professional − Windows Server® 2003This case study is for informational purposes only. MICROSOFTMAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THISSUMMARY.Document published July 2009